Toyota Sunnyvale
Customer Reviews of Toyota Sunnyvale
Review type:
Highly recommended
Easy peasy
by amanda on 12/03/2019We've been looking for a 2020 Rav4 Hybrid for quite some time now and Stan Wolowski delivered! We called Stan as soon as we saw the car available on the site and he quickly gave us a reasonable price on it, secured the car for us, and we… simply had to drop by to finish the paperwork and pick it up. Stan was extremely considerate of our time and made sure to arrange his other appointments in such a way that we weren't left waiting for him at any stage of the process. He took the time to patiently explain all the newfangled features of the car to me (my car is over 12 years old, so even pressing a button to start the car is new to me!). Go to Stan - he's great!!perfect as usual
by Jack Yeh on 12/02/2019This is my second car bought from Toyota Sunnyvale. Fiona is very professional and kind. The overall experience is great. I'm happy to have my new car from Toyota Sunnyvale againSmooth transaction
by Soccer Mom on 11/25/2019Just purchased a car from Bobby at Sunnyvale Toyota. He kept asking me to come in but I wanted to work with him over the phone and email to come to a price that I was happy with. Once settled, I went in at a scheduled time and completed the… paperwork. He had offered to have the car ready for me at that time but I chose to take a look at it first before they sent it to detail. Spencer the rest of the afternoon with my family then came back around dinner time to pick up the car. No bait and switch. Smooth transaction. Easy to work with.Patient and Sincere
by Jamie on 10/02/2019updated 10/09/2019I came here to buy my first car. I had an idea of what I wanted and after test driving and looking around, had a couple options in mind. Thankfully my salesman, Dino, made it clear how the numbers, features, and overall car experience would… be for each. There was no pressure in making a decision that day and when I was ready to purchase, him and Finance Manager, Kevin, worked with me to make the process smooth and clear as possible. I felt their service was truly exceptional in that they were careful and sincere in finding out what I wanted and could afford as a car buyer and never did I feel like I was being sold more than I needed. I feel confident in my purchase of the Corolla Hatchback xse and as rare as it was to find, Dino and Kevin remained patient and worked after hours to bring this car to me. Thanks Toyota SunnyvaleThank you for taking the time to share your feedback regarding your experience at Toyota Sunnyvale and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Anthony Vu General Sales Manager anthonyvu@toyotasunnyvale.com 408-916-8685
Thanks Amir for a truly exceptional experience
by Marian on 09/05/2019Amir gave us a truly exceptional experience in buying our car. He was super helpful, kind, and supportive from the start to the finish. He was genuinely caring to help us choose the best vehicle and optimize our experience throughout the… whole process. Even the after sales experience was wonderful with him following up with us to make sure that everything is perfect with the car that we bought. Amir is truly one of the best sales managers that we have ever worked with and we look forward to working with him in the future and will definitely recommend him to all our friends.We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Cris Snyder | crissnyder@toyotasunnyvale.com | Customer Relations Manager
Truly Exceptional
by MinaA on 09/05/2019Amir Kandil is an exceptional sales manager. He truly cares about his clients throughout the process. I highly recommend him as he is talented, professional, and caring.Mina, we are delighted to hear about your positive experience! Our team works very hard to put the needs of our customers first. We look forward to helping you again in the future! Cris Snyder | crissnyder@toyotasunnyvale.com | Customer Relations Manager
amazing experience!
by xjis on 08/10/2019I worked with Bobby Scott and I'm very happy right now wrt pricing, customer service, and the car itself! Bobby was extremely professional, very prompt and courteous in answering all the questions, and the sales process was extremely… transparent and honest -- and it was very quick too. No hidden fees or anything like that. They quoted me a very competitive price on Camry and when I showed up to the dealer, what was quoted was what I paid. I did visit other dealerships too during my search, and Bobby was one of the nicest dealers I dealt with. Anyways, I can highly highly recommend Bobby if you're looking for a new Toyota vehicle to buy.Thank you so much for your review! Happy customers are our goal and our mission at Toyota Sunnyvale, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Best, Kevin Pang | kevinpang@toyotasunnyvale.com - For All Used Vehicle Sales
Excellent Car Buying Experience with Vinod
by jkrammer2315 on 06/11/2019I was very pleased with the experience purchasing my Acura at Toyota of Santa Cruz. Vinod is an excellent sales consultant who really takes the time to understand your needs with the utmost professionalism. He was very knowledgeable… regarding the vehicle as well as the financial details. He helped me get a great deal on a warranty as well. Overall, I highly recommend Vinod and Toyota of Santa Cruz in general for your vehicle purchase needs.We really appreciate your feedback! We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Jonathan Latchford | jonathanlatchford@toyotasunnyvale.com
Pathetic service. Zero transparency. Don't ever go to this dealer.
by Aniruddha on 05/23/2019updated 05/30/2019Pathetic service. Zero transparency. Don't ever go to this dealer. Purchase Experience: I bought my car around 6 months ago. I was shown 2 good cars (camry) out of which i liked 1 and decided to buy the same. The price of the car was… around 15k, they sold warranty and other accessories worth $400. The accessory is completely useless. They just were trying to sell their offers to me and grab more and more money from me. I wont give 3-star rating for this experience as at least they did tell me that they are selling me these things. Service Experience: But my biggest problem is with their service. I wanted to cancel the warranty that I had purchased. So i went to the dealer and he said i will put a cancellation request but i cannot tell how much you will get back. Only warranty company can tell the return amount. Then I called warranty company and they said only dealer can tell this. I called dealer back and then he is just trying to avoid by telling will contact you back in some time. The dealer was not ready to give me the copy of cancellation form as well. He gave the copy when I insisted on having it. I am not sure what they hiding. But there is clearly lack of transparency here. And off course not to mention, once you have paid the money, you are no more to them. They will NOT treat you as custmer.We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Regards, Jonathan Latchford | jonathanlatchford@toyotasunnyvale.com
Pathetic service. Zero transparency. Don't ever go to this dealer. Purchase Experience: I bought my car around 6 months ago. I was shown 2 good cars (camry) out of which i liked 1 and decided to buy the same. The price of the car was around 15k, they sold warranty and other accessories worth $400. The accessory is completely useless. They just were trying to sell their offers to me and grab more and more money from me. I wont give 3-star rating for this experience as at least they did tell me that they are selling me these things. Service Experience: But my biggest problem is with their service. I wanted to cancel the warranty that I had purchased. So i went to the dealer and he said i will put a cancellation request but i cannot tell how much you will get back. Only warranty company can tell the return amount. Then I called warranty company and they said only dealer can tell this. I called dealer back and then he is just trying to avoid by telling will contact you back in some time. The dealer was not ready to give me the copy of cancellation form as well. He gave the copy when I insisted on having it. I am not sure what they hiding. But there is clearly lack of transparency here. And off course not to mention, once you have paid the money, you are no more to them. They will NOT treat you as customer. UPDATE 07/18: edmunds should give a -ve number as well to give feedback. This service just gets more and more pathetic. After 2 months I did not receive the warranty return so I called them. And after 2 months they told me that it did not go through just because they did not have my loan account number. This just gets worse and worse. First of all, since they only provided the loan they should have the loan account number. Assuming they dont have it because of privacy reasons, can't they just call to tell they dont have the account number? Also now they are asking me to drop by in their office because they want my signature on some paper. Well. why was that not done at the first place itself??
Great buying experience
by rlmv on 04/17/2019I just bought a 2019 Highlander Hybrid from Toyota Sunnyvale last week. The team (Ahmad, Jorge, Roy and Kevin) was fantastic. They found me the exact car I wanted at a great price. They recommended options and were not pushy when I… declined some. Overall great experience.Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your 2019 Highlander Hybrid purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Kevin Pang- General Sales Manager- kevinpang@toyotasunnyvale.com
Great Dealership
by Joe on 04/08/2019The folks at Sunnyvale Toyota were fantastic. I had bought a truck from them and it was a great experience. But the best part was when I got it home and realized that even with 4 doors, this truck was too small for a car seat and would… only get worse as my daughter grew. So I called them and they worked with me to exchange the truck for a 4Runner without any hassle or fee. They really did want me to be a satisfied customer, which I absolutely am! I'd definitely recommend Sunnyvale Toyota!Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, Kevin Pang- General Sales Manager- kevinpang@toyotasunnyvale.com
Just what I wanted
by doroty on 03/28/2019I came to buy a new Toyota RAV4. I had a trim in my mind. We quickly agreed on a price which would be fine for me and they found me a car the same day. I was surprised how the Sunnyvale Toyota dealership crew can be responsive, friendly and… professional.Congratulations on your new Toyota RAV4, Doroty! Thank you for taking the time to write about your experience. It's great to know our team was able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Best, Kevin Pang- General Sales Manager- kevinpang@toyotasunnyvale.com
Excellent service
by Toan on 03/22/2019Martin and Charles are nice. They help my wife and me addressing every concern, especially for the 1st time car buyer. Definitely recommend them to my friends who would like to purchase new vehicle. Roy walks me through the financing… process; actually helps me to get good deal of low APR. He is nice too. Jessica comes last to hand over me the car. It is wonderful to look at the new one. The team is awesome.Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Martin, Charles, and Jessica our team were helpful during your visit and that you love your new vehicle! If you have any questions, please don't hesitate to reach out to us again. Best, Kevin Pang- General Sales Manager- kevinpang@toyotasunnyvale.com
Excellent Lease Experience
by Mohammad on 03/18/2019I contacted several dealerships to purchase an eco-friendly vehicle, including Toyota, Chevy, Honda and Nissan. What I could say is that I assume myself lucky to be talking to Mr Amir Kandil from Toyota Sunnyvale where I truly felt he is at… customer side. He provided me a really good offer for the Mirai that I ended up leasing from them. Besides, I went there with my wife and our 15 month-old kid. He was super friendly, took us to a separate room and provided a bag full of toys for our kid so he could be playing while we were going through the lease process. He understood the tightness of our budget and talked to his manager to get some extra incentives for us. He explained everything thoroughly and made the whole process smooth. Highly recommended.Moohammad, thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. Itâs encouraging to know Amir was able to show you our dedicated and personalized service towards you and your family. Don't hesitate to reach out if you have any further questions or needs. Enjoy your new ride! Kevin Pang- General Sales Manager- kevinpang@toyotasunnyvale.com
Mohammad, thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. It's encouraging to know Amir was able to show you our dedicated and personalized service towards you and your family. Don't hesitate to reach out if you have any further questions or needs. Enjoy your new ride! Kevin Pang- General Sales Manager- kevinpang@toyotasunnyvale.com
Two time Customer
by HappyCustomer on 02/10/2019I've now purchased two cars from Stan Wolowski at Sunnyvale Toyota. He is THE best! Always works to get you the vehicle you want, not try to sell you features you don't want. Highly recommend Stan for your next vehicle purchase.Thanks for coming in to see us again! We appreciate your business! Regards, James Austin | jamesaustin@toyotasunnyvale.com
Absolutely phenomenal people and experience!
by MasaP on 01/22/2019This was hands down the most delightful and effortless service experience I have EVER had! James and Bart are an absolute joy to work with. I cannot say enough good things about their kindness, sincerity, professionalism, and helpfulness!… They made me feel like a long-time friend and I could really feel how much they care about their customers. I felt extremely comfortable and confident doing business with them and I am endlessly grateful to James and Bart for getting me into my dream car. It was an absolute pleasure. Thank you so much!!!Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. James Austin | jamesaustin@toyotasunnyvale.com
The best dealer ever.
by YShimada on 01/20/2019I have visited many dealers in US but this must be the best one. Very polite and reliable. Everything was comfortable. I worked with Mr. John Ewell, Mr. Jonathan Latch well and Jude from financing.Over all experience was respectful.YShimada, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
Thanks Mo for the hassle free experience
by Alan on 12/24/2018I had an idea of what I wanted but I feared the process. I have received several quotes and calls from different Toyota franchises; but Mo's call was special. He let me direct the conversation on the phone and in our messages; that… motivated me to drive from 50 miles away passed several dealerships on my way to Sunnyvale. oh yeah, I was not disappointed; Mo was not just a sales representative trying to make a deal, but he was a professional, very direct and transparent; and at no time did I feel coerced through the process. With the supervision of their Finance Director, Bart, who brought all the numbers and options to the table, what a wonderful man he was with a very good sense of humor, we concluded a deal from which I came out happy with an experience that I recommend to anyone who wants a deal hassle free and memorable. No doubt, I challenge anyone to meet Mo and Bart at Toyota Sunnyvale and come back to say otherwise.Thank you so much for this fantastic review. We appreciate you taking the time to share your experience and for allowing us to show you how we handle guests at our dealership. If you should have any questions please don't hesitate to reach out. Otherwise we wish you miles of happy driving. Bill Benak, billbenak@toyotasunnyvale.com
I bought my new car here!!!
by HaoyuYeh on 12/24/2018Just relocated to USA and need a car. Without any credit score Amir helped me to go through the finance process and get my first car in the USA (It's a beautiful 2019 Corolla!!) . Thank you Amir (and Jessica and Ryan)We're delighted to hear that you're enjoying your new car, HaoyuYeh! Thanks so much for choosing our dealership! Regards, Bill Benak, billbenak@toyotasunnyvale.com
Great service at the pre-owned lot
by fordfusion on 11/17/2018Impressed by the service! I bought a used car here and they even delivered the car to my home (I had to drive the rental). Also they are very knowledgeable (I have been to a few dealerships and asked detailed questions but none could match… Toyota Sunnyvale) and seem to have high quality cars on their lot. I bought my car from Alan, I can really recommend him.Thanks so much for your kind review! We appreciate your business! Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
Stan Woloski gave us a great deal on new car
by sonjane on 10/03/2018Stan Woloski gave us a great deal on a new 2019 Toyota Sienna XLE and gave us truly exceptional service. He went above and beyond the call of duty to make the process of buying the new car as easy as possible!Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and weâre ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Take Care, Bill Benak, billbenak@toyotasunnyvale.com
Toyota Camry
Toyota Tacoma
Toyota RAV4 Hybrid
Llesenia, I love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and I am honored that you chose Toyota Sunnyvale. Please feel free to contact me if you have any questions about your new purchase. Sincerely, Marwan Afifi | marwanafifi@toyotasunnyvale.com
by Toyota Sunnyvale on 04/30/2024