Customer Reviews of Paradise Chevrolet
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470 reviews
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Horrible Service/Dented Vehicle/Employee under influence
by Cassondra Rose on 09/27/2024What a shame you can't use 0 stars! Paradise Chevrolet is the worst from the upper management down. I took my Chevy Silverado in for repair and showed up to pick up my truck with a dent in the passenger side door which was caused during… their possession. Jon the service manager took full responsibility and was fully communicated with me but informed me they could only repair 90 percent of the dent, which was not satisfactory. Nor should a customer ever have to deal with just 90 percent. Then to deal with Cory who says well "We can give you a service credit and you can deal with the dent." Ummm no, I would like my truck fixed to the original version it was brought into Paradise Chevrolet. But of course, they expect payment for the repair and me to leave with a damaged truck caused by fault of Paradise Chevrolet. Then to have Doug attempt to satisfy the issue, well to have a service manager not only working but dealing with clients while under the influence is completely wrong. (FYI- 14 years of law enforcement gives me the credentials to back these statements up). And to lie and cover up the paperwork by attempting to reprint, as seen with new time stamps. I asked for the manager's name, I was told "I don't have to give to you." I asked for my paperwork, "I was told only by subpoena." So obviously they have something to hide. I called today to speak with the manager, Todd Tracy, because Devin was nice and gave me his card. But no, the CFO, Stacey Richards, calls me back to state I am not allowed to be a Paradise customer because I stated the TRUTH that Doug Richey was under the influence. SO PLEASE THINK TWICE BEFORE BRINGING IN YOUR VECHICLE FOR SERVICE UNLESS YOU WOULD LIKE IT DENTED.Paradise Chevy Service Dept is no paradise!!!
by AngelM on 05/16/2024I don’t ever post a review let alone a negative review but I am thoroughly disappointed and frustrated in the inadequate service and unprofessionalism from Paradise Chevrolet dealership and Peter with the Service Department. We had a 7am… appointment for our vehicle and were first in line of service appointments. Our Service Advisor Peter called early afternoon (only after I reached out first) advising us of the repair work outrageously priced with an option for a possible cheaper alternative. We opted for the cheaper alternative of flushing our transmission fluids which should not require the amount of time it was taking unless other customers after us are receiving customer service priority. Peter called again stating the vehicle would be ready the next day. My husband insisted we needed the vehicle the same day as vehicle was brought in for repairs to which Peter said he’d try to have the vehicle ready or provide a courtesy vehicle by the end of the day. He left a message after 4pm requesting a call back. However, when we called back he and other Service Advisors went home for the day by 5pm. Another call before he left for the day would have been the right thing to do updating us on the status of the repairs and the courtesy vehicle. But that was not done. So we are out a vehicle tomorrow on a day needed to travel to San Diego Airport. Forget that the Chevy vehicle we have is causing major issues at 100,000 miles that typically other car brands would not be experiencing until 200,000/250,000. In addition to dealing with Service staff that could care less about their customers- we are unfortunately stuck with a lemon of a vehicle not comparable to the quality of other dealerships not Chevy. Once, we get our vehicle back, we will 1) never buy a Chevy most especially from Paradise Chevrolet and 2) never deal with inconsiderate Service Staff like Peter at Paradise. I don’t recommend either Peter for service or Paradise Chevy for sales. I regret both!Professional Experienced Service
by Mr Dave English on 11/14/2020Mr. Dave English experience in the business and willingness to work with costumers needs is second to none.Buy from Darrin!
by Madison and Yoyo Delgado on 08/13/2020Literally the fastest and best car purchase experience of my life. My husband and I were extremely doubtful that they would be able to help us, but Darrin was extremely fast, friendly, and went above and beyond any of our expectations. He… was such a pleasure to work with and so friendly. My husband got the exact truck that he wanted without a single issue.. mind blown! We couldn’t recommend him enough!Buying a car with Dave English
by Paradise Chevy on 06/04/2020It was an absolute pleasure to work with Mr. English when I bought my car last week. He is straightforward with what he can do and very knowledgeable. He is very easy to talk to and listens to what you want. If you want to buy a car truck… or any vehicle, ask for Dave English at Paradise Chevy in Temecula, he will treat you right!Great purchase experience
by Great purchase experience on 03/03/2020I recently bought a new Silverado truck and was very satisfied with the experience and professionalism given by Joel Flores my sales person. Joel was very knowledgeable with the truck I was looking to purchase and worked with me to get the… price point I wanted. Overall a great experience. I highly recommend Paradise Chevrolet and Joel Flores.Becky Young got it done!
by Jan Fehling on 02/01/2020My original order for my Sonic was delayed indefinitely, and it turned into quite the run around for Paradise. Did that stop Becky Young? No it did not! Becky's tenacity (for 7 months)paid off! Yesterday she delivered my new Sonic. She is… the best! This our 9th purchase from Paradise, and it's all because of Becky!2020 Blazer
by Jerry Rounds on 01/30/2020Last week my wife and I purchased a 2020 Chev Blazer from Becky Young. We have purchased several cars from Becky before and have enjoyed our experience. This time Becky did not disappoint. Becky worked very hard to find the car that we… wanted and gave us a very competitive purchase price. She is a true professional. We have thoroughly enjoyed our experiences with Paradise Chev. The company is well managed and filled with very friendly and customer oriented employees, from sales, service, and parts. We highly recommend buying a car from Paradise Chev. Thanks Becky!Paul Whitten is the Best!
by Daisy on 01/11/2020Paul Whitten thank you for your outstanding customer service. We enjoyed working with you. You went above and beyond to deliver the best service.Best Car Buying Experience
by Best Car Buying experience on 01/05/2020Had the best car purchasing experience thanks to the team at Paradise Cheverolet! Damione was absolutely a pleasure to talk with and so knowledgeable and helpful. We found the truck we were looking for and love. The approach by the team of… no pressure and there to help you however they can makes the car buying experience a good one. We will definitely be purchasing our next vehicle at Paradise. Thanks guys!Joel was there for me!
by Dawn Ramos on 12/22/2019Joel Flores kept an eye out for the vehicle I was looking for and when he found it, he called me right away and sent me pictures and video of the vehicle! Great experience overall.Great Place to get a vehicle
by Henry Cruz on 12/18/2019Paradise Chevrolet is a great place to get a car , Peter Williams was wonderful and helped me every step of the way.Gabe is a great sales man
by Issamandemma11 on 12/11/2019Gabe helped me and my wife buy a used vehicle and it’s just perfect and we didn’t feel pressured in anyway. He really cared about our opinions.AWESOME PRODUCT SPECIALIST
by AWESOME PRODUCT SPECIALIST on 11/08/2019Iris De La Cruz with Paradise is absolutely awesome! I had not purchased a vehicle for many years, so many new features were not familiar to me. Iris took the time and had the patience to answer all my questions about everything. Never… rushed me, made sure I had every answer. Car buying can be overwhelming, I was very fortunate to have Iris on duty to help me with this experience.Another Awesome Sales Experience
by Mae Mae on 11/01/2019I bought my second car from Paradise Cadillac and received superb service once again. I pride myself on spending money only where the customer service is awesome. Lance Orosco was super energetic, happy and very knowledgeable. He was… patient and attentive and I really appreciate that. I love the Cadillac brand and will continue to buy from this dealership even though there’s another equal distance from my home.It was a pleasure to read about your second car-buying experience with us! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know that LAnce provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Sincerely, Todd Tracy – General Manager, 855-902-2299
Great car purchase experience
by Ron Savitt on 10/19/2019Damion Thompson was extremely professional and low key in his help with my auto purchasing experience. I would definitely recommend him to anyone looking to purchase an automobile.It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Todd Tracy – General Manager, 855-902-2299
Great Service, no pressure!
by Love My Truck on 10/01/2019I wanted to take thank Sam and Christian. They worked with me, found me the truck I wanted and listened to all the minor features that I wanted. I never once felt like they were pushing a truck on me, they wanted to and did everything they… could to get me MY truck! Their patience, attitudes and knowledge was great!Thank you for writing about your visit with us! I am happy to hear that Sam and Christian were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best, Todd Tracy – General Manager, 855-902-2299
They get it done Right!!
by Sergio Gomez on 09/13/2019I really have to say I've never experienced such great effort and persistence to get me the Best deal I have ever gotten buying several cars throughout the years. Damione Thompson great respectful man for a sales person, with experience… that is evidence for all types of credit levels. Its an honor to share with all who read this survey to say, you'll be in great hands for your business here with Damione at Paradise Chevrolet.Great sale again
by Alfredo on 08/24/2019I would like to say that this is my second vehicle purchase from Paradise and they continue to suprise me. The level of professionalism with no pressure.Steve Burchfield did a amazing job! Keep up the good work Steve!Excellent experience purchasing a car from Paradise Chevrolet in Temecula,
by Dianne1 on 08/15/2019My husband and I went to Paradise Chevrolet in Temecula a few days ago and we’re made comfortable as soon as we walked in the door. Our salesman, Damoine Thompson was more than helpfull through the process of purchasing a car. We highly… recommend him and this dealership if you’re in the market for a car.Thank you for recognizing your experience at our store, Dianne. It is great to know that Damoine was able to provide you and your husband with a pleasant time purchasing your car. If you ever need anything in the future, please don't hesitate to let us know. Take care! Respectfully, Todd Tracy General Manager, 855-902-2299
Really Kind Buying Experience
by SuzieSoccer on 08/01/2019Ryan Kelley was so helpful in finding the right vehicle for me. I came in late at night and he was able to get me just what I wanted in no time at all. Thank you!!Congratulations on your purchase, Suzie. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Ryan was so positive. Please come back and see us again in the future with anything else you might need. Take care! Respectfully, Todd Tracy – General Manager, 855-902-2299
Chevrolet Silverado 1500
Chevrolet Equinox
Chevrolet Tahoe
Chevrolet Silverado 2500HD
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About our dealership
Paradise is a family owned dealership committed to our customers. We show our commitment through our dedicated sales department, ensuring that you are 100% completely satisfied with your vehicle purchase experience, with our award winning service department, parts department and body shop. The Paradise Advantage is designed just for you, our valued customer.
What sets us apart
10 YEAR/150,000 MILE
POWERTRAIN LIMITED WARRANTY
When you purchase or lease a new or pre-owned vehicle from us you will receive a 10 Year/150,000 Mile Powertrain Limited Warranty (*most vehicles included)
Paradise Chevrolet Cadillac has received the Chevrolet Dealer Of The Year Award 6 Years In A Row!
Amenities
- Complimentary Loaner Cars
- Cable Television
- Collision Repair/Body Shop
- Express Service
- Customer Lounge Area
Thanks for this marvelous review and congratulations on your new car! We are so pleased that Iris was able to provide you with such exceptional service. Enjoy your new vehicle! Sincerely, Todd Tracy – General Manager, 855-902-2299
by Paradise Chevrolet on 12/03/2019