Lexus of Thousand Oaks
Customer Reviews of Lexus of Thousand Oaks
Review type:
Great service and quality!
Great service and quality!
by Andrew Surmani on 12/09/2024Jonathan from Swickard Lexus of Thousand Oaks was terrific! He communicated well and was able to match pricing from another vendor.Andrew, we're delighted to hear that Jonathan provided you with excellent service at Lexus of Thousand Oaks. It's great to know he could match the pricing for you! Thanks for sharing your experience!
Great sales process, not happy with the service team
by Diane Colangelo on 12/06/2024The assigned service rep was very nice and helpful. Although I bought a 2021 CPO vehicle, the maintenance team originally wanted to charge me -$1400 for repairs at the 5000 mile service. I had a warranty program and an extended warranty… agreement. This covered much of what was need, although I had to ask the maintenance department to review my agreements for coverage. In the end, I was charged for a new battery, with labor included. I had to press for this. It seems so unlikely that the battery would have failed in the first 5 months after purchase, given the amount I drive. And, if it did fail I am concerned about the quality of the CPO process that this wasn’t caught and fixed before purchase. I wasn’t very happy with my experience. I hope that I won’t regret having purchased a service agreement from Lexus of TO. I am now very leery of dealing with the maintenance team.Diane, thank you for sharing your experience with us. We apologize for any inconvenience and appreciate your feedback, as it helps us improve our services. If there's anything further we can do to assist or address your concerns, please don't hesitate to reach out. - Alex Nielsen - Customer Experience Manager - CustomerExperience@Swickard.com
Purchase
by Martha on 10/21/2024Friendly language we able to comunícate In my languageThank you for sharing, Martha! It means a lot that you are a happy Lexus of Thousand Oaks customer.
Kimberly
by James on 10/19/2024Kimberly in sales very helpful.James, thank you for sharing your support of Kimberly and Lexus of Thousand Oaks!
BEST SERVICE !
by jack on 09/21/2024My service advisor, Daphne at Lexus of Thousand Oaks, is THE BEST service advisor I have ever experienced. She literally puts herself in her customer's situation to help resolve whatever the issue. This dealership's service dept. has great… management and techs. I always receive excellent customer service regardless of why I am bring in my Lexus.Thank you for the wonderful feedback, Jack! We're delighted to hear that Daphne and our service team at Lexus of Thousand Oaks consistently provide excellent customer service. We appreciate your continued trust in us!
Great sales team, great info and not “pushy”
by Lynn L on 09/02/2024updated 09/10/2024Gaven, our salesperson was excellent. As stated above, gave great information, knew his product, took all the time needed and not pushy! We ultimately leased the vehicle we were interested in and got a great deal. Jeremiah in finance, great… also. Really nice sales manager too.Lynn, we're delighted to hear that Gaven and the team at Lexus of Thousand Oaks provided such excellent service. Enjoy your new lease!
I finally found the one!
by Krob on 08/06/2024I walked into the dealership and was immediately helped by Johnny. He answered all of my questions, showed me the car, and gave me his number. I then said that I needed to discuss with my husband. I texted him back to let him know that I… was going to buy the car. He made sure that the car was earmarked for me. He made it all painless and pleasant. The finance office was quite pleasant and efficient as well. Thank you for making the unpleasant experience of buying a car more pleasant!Thank you for sharing your experience! We're glad Johnny and our finance team at Lexus of Thousand Oaks made the car-buying process painless and pleasant. Enjoy your new vehicle, and feel free to reach out if you need anything else!
Antonio!!!
by alex k on 08/01/2024ANTONIO CASTELLANOS sales person is rude [non-permissible content removed], he has no customer service skills. He talked to me like he was doing me a favor and was disrespectful, please stay away from him, thank me latter. After talking to… his manager about antonion, manager didn’t really cared, he only cared to sell me the car.Alex, I'm sorry to hear about your experience. We expect our team to provide respectful and professional service at all times. I would like for one of our Sales Managers to have the opportunity to address this situation further with you, so please contact me at the email address below with your full name and phone number, and I'll have one of them will reach out to you soon. Also, when you contact me pleae reference the name "Alex K" so that I can associate your email with this review. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com
Excellent sales experience at Lexus of Thousand Oaks
by Chandra B on 07/11/2024Dave Feiss was extremely knowledgeable about the Lexus lineup. He was very kind and did not pressure me whatsoever. He actually made the car buying/leasing experience enjoyable. I highly recommend this dealership and Dave in particular.Chandra, we're delighted to hear that Dave made your experience enjoyable at Lexus of Thousand Oaks. Thanks for the recommendation!
Great 2024 Lexus ES300H buying experiences
by ThuVo on 07/01/2024Buying a Lexus vehicle here at Lexus Thousand Oaks CA was very easy and straightforward. We communicated and finalized prices via texting for a selected vehicles we chose in the inventory. Just showed up at the dealer to select, test drive,… and completed paperwork. Sam was very helpful and pleasant to work with. Highly recommended.Thank you for sharing your experience! We're glad to hear that Sam and the team at Lexus of Thousand Oaks made the process easy and straightforward. Enjoy your new Lexus!
Amazing Team!!
by K on 06/01/2024Amazing team at Lexus of Thousand Oaks! Thank you so much to Jesus and James were such a joy to work with. They were patient knowledgeable and super helpful in the whole trade in and purchasing process; all of which having taken place… within a few hours. Thank you so much!We're delighted to hear that Jesus and James made your trade-in and purchasing process smooth here at Lexus of Thousand Oaks. Thanks for sharing such positive feedback! Enjoy your new vehicle!
BEST customer service from Daphne!
by Jack on 04/24/2024BEST service experience ever! Daphne (service advisor) at Lexus of T.O., provided the best possible customer service. She listened to all my issues and questions, and then addressed them. She put herself in my situation and wanted… everything resolved more than I did! Thank you Daphne!Jack, it's fantastic to know that Daphne provided top-notch service during your visit to Lexus of Thousand Oaks. We appreciate the shout-out and will be sure to pass along your kind words!
Just as Promised
by B on 03/16/2024The service went just as promised. When I arrived at my scheduled time a service consultant met me. The car was ready a little before the estimated time and included a car wash. The service consultant was very friendly and explained what… service would be done based on the maintenance schedule.We're delighted to know that your service experience at Lexus of Thousand Oaks went smoothly and was completed ahead of schedule. Our team always aims to provide friendly, efficient service - including a clean car return! Thanks for sharing this positive feedback with us, it means a lot to us!
Ford F-150
Ford Bronco
Lexus ES 350
Andrew, we're delighted to hear that Jonathan provided you with excellent service at Lexus of Thousand Oaks. It's great to know he could match the pricing for you! Thanks for sharing your experience!
by Lexus of Thousand Oaks on 12/10/2024