Shaver Chrysler Dodge Jeep Ram
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Customer Reviews of Shaver Chrysler Dodge Jeep Ram
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33 reviews
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Forget Customer Service, You can't even get a call back!
by John Doe Not on 03/21/2025This is unbelievable but for the second time in a row, I've been unable to get a call back for hours (last time it was days, but give it time) when they have my car! Last time, I had to call the Parts Department (which I recommend) just to… compel them to try to get an actual person to take the call. I emergency towed my car to their Service Team late last night (they open at 7.30a) and I've been calling all day without reaching a Service Rep (it's now after 2pm) - I get their switchboard who transfers my call to a phone that rings and rings and hangs up. They have my car and I have zero clue if it's working, if they've looked at it, do I need to get a rental? Nothing. Crickets. How do you run a business this way. I'm now talking to Jeep Corporate for help - once again.Worst people
by Nabila Smith on 09/14/2022Big red flag! They treat you like you’re an idiot that never bought a car before. They lie, steal from your car and overcharge you on parts that are completely fine! And obviously they hate to be called out..that’s when they get even… nastier.Shop anywhere but Shaver Jeep Thousand Oaks, Ca.
by Susie Lokker on 09/14/2022Purchased a truck from, Shaver...nothing but problems, dealership fights making thing “ right”. They needed to do a repair, truck was there for three months while they waited to get part. We gave up, brought truck home, part came in one… day, we fixed it ourselves. Unbelievable poor service. The battery didn’t survive the three months of non-use ( tested before the three months...battery good). Evidently they knew about the problem, so they “jumped” the truck so that it would drive home. They didn’t tell us. Shaver Refused to replace battery, if we purchase one from them, they would install for free......how gracious! I will do everything possible to expose this dealership. They are horrible.Buy a car here
by Kahl Steele on 11/18/2020The Sales Manager Jon Butterworth made my entire car buying process happen in less than a half hour over the phone. I bought my vehicle from Shaver completely sight-unseen and never even stepped foot in the building. This was by far the… easiest, no hassle buying process I've ever experienced from anywhere, let alone a car dealership. I've put more time and effort into buying a pair of pants than I did buying my car. I asked Jon for a good deal and he gave me a good deal. No back and forth, no smoke and mirrors, no confusion whatsoever. He kept me updated every step of the way, over-nighted my keys directly to my house and even made sure to call me to follow up after my transport driver dropped the car off to me. A lot of businesses out there could use a Jon Butterworth. Shaver has an asset in this man and Shaver's customers can be confident that they'll get a great deal and great service buying from him. Go buy your next car there, make it easy on yourself.Suzi rocks
by C3 on 08/31/2019Went by the lot and took a quick look,after our Jeep was totalled.And met Suzi we had alot of questions and she answered them all with a smile. She helped us,and is keeping in contact until we find the right vehicle for us.Misleading - Pre-owned Department (very Small)
by CarBuyer on 02/25/2018Saw ad for truck on Ed#$%ds with the sales price that has a line through it. I live more than 50 miles away. I called and asked to have their best deal ready. I got there and no deal, same price as what I just stated with the line through… it. Thank goodness for W00d Ranch. Dinner was Great. Shaver Used Vehicle department not so much.Thumbs down
by loufoto on 02/28/2015Update... after Shaver refused to fix my Jeep I called Chrysler and was given a case representative who suggested I take my Jeep Rubicon to another local dealer. So heres the analysis from David Ellis Chrysler working with Chryslers… technician determined my Jeep did have a cooling system problem. Also per Chrysler Jeep, the manager at Shaver was wrong in his assessment and wrong at not investigating further the problem. At David Ellis Chrysler they did their best and worked on the vehicle a full week until the problem was solved. Lesson learned do not trust the service manager or mechanics at Shaver Chrysler Jeep Dodge Ram trust your gut and call Chrysler if you are not satisfied. I will not purchase any more vehicles from Shaver Chrysler Jeep Dodge Ram and will not return to have my Jeep serviced there.2nd Experience, will come back next time as well
by dlicht3 on 01/03/2015This is my second time leasing a Jeep from Tim Ott at Shaver Jeep. I had a great experience this time, we were able to get me in the vehicle I wanted at (about) the price I wanted. Honestly I was pushing for a deal that was lower then… fair most likely they met me more then half way and I will come back after this lease is over.Sales manager sleazy and unprofessional - Watch out!
by smythe on 12/06/2014updated 12/15/2014Oh, I forgot to mention the $99 for nitrogen in the tires and VIN etching VIN etching for $292 and $750 gap coverage if you don't make a down payment and the $865 for interior warranty (which they covered for me - very nice), but in any… case, just be prepared to ask the finance officer to redraw the contract with whatever extra junk you don't want removed or refunded.BUYER BEWARE!!!**Do Not Buy From Here! ** Shady dishonest sales practices!
by z_tate on 12/15/2014Even one star is too good for this place. I find it funny they skate around concerns w/ the same response " There is not enough information in your review..." More alarming, I'm reading the same stuff over&over for 4 years & some of the… same people are still working there after blatantly costing them many sales, ultimately hurting them financially and in credibility. It leads one to believe that the owners condone this type of dishonesty as it seems to be acceptable procedure to lie and cheat the consumer. So let me get down to my visit... I originally emailed requesting an E-price on a used car. I asked a few questions & asked for a copy of the carfax report since the details appear vague & sketchy. It had a link for a free one but upon clicking it has 21 records & you have to pay to view them (other cars show the full report free). John Shakta emailed me saying he was an internet sales manager. I thought he was nice and helpful originally but realize he was inconsistent with information too. He said the car was certified even though it didn't state it nor is it in the certified inventory & to click the link from the listing to view the carfax. So the run-a-round begins...I work down the street so I stop in to see if they had the vehicle & take it for a drive. Typical dealership, you get swooped on by [non-permissible content removed] who sees you. Intending to give him my business. I asked for John because I knew I was going to buy a Challenger I just needed the right price. I got intercepted by Mike & Octavio the ASM. Mike denied knowing John and they went on to say "Why would you want to buy used when we can get you a new one for less?" I let them show me a new 2014 Challenger RT, the misleading sticker boasting $6,668 off. It can be confusing if you don't see what they are trying to do. The used car was 23k so I think they must be taking the discounts & rebates off the base MSRP making it about 23? I test drive it & love it. The sit down: They ask me the numbers I want & do the "If we can get you this you will take the car today?" Absolutely. Let the scandalousness begin... So they have me fill out the credit app. & I tell them I only want my credit run ONE TIME! They promise me only once but my credit report shows at least 4 so far. Simply I wanted a $400 payment or less. We agree no more than $420. I have excellent credit (tier 1-A). I had just checked my scores that morning and told him my Experian was over 720 & Equifax 735. Octavio comes back to me showing me my score is 666, my supposed "Experian auto 3 score". When I ask how that is possible he tells me it is my like my Vantage score for Auto & the others are my "consumer credit scores." He does the math & starts to say "usually the lender likes to see 1/3 down"... I say "No, if I go to my bank they will give me a loan putting 0 down." He tells me it is to bring my payment down & I have to finance with Chrysler Capital or I won't get all the discounts/rebates since they one giving most of it.. I said I'm only putting down $1,200. He hears $1.500 and gives me a price over 28k. Nope. They knock it down another 1k. Then he proceeds to give me their best offer which was insulting $8.9% APR, 75mo term $526 a month. I walked out because I had to get to work but told them I will just go to Chase because my last loan from them was 6.9% and my score was 668 at the time I think on a used car! They offered to contact Chase for me and I said no. I called Chrysler the next morning to check the status of my loan app and after explaining it, things were just as I thought. The rate was 4.9% but the dealership was tacking on another 4% that they intended t pocket. She told me it's not uncommon but I should have asked to see the buyrate, which they hadn't shown me. She also told me I should have asked to see the incentives they claimed CC was supposedly offering because that was a crock as well. She suggested I go to my bank like I originally wanted to avoid being ripped off. I go see my banker @Chase and low and behold, gets me approved at 2.85%. John S. emailed me to ask if I was still coming in, I let him know what happened & he apologized for "how i felt" & he'd like to make it up to me. How I felt? uh-no they obviously thought I was a dumb female & tried to pull one over on me. Short of it: I went to 2 more Dodge's who both got the same auto scores for me of 714 and 713 and both offered 1.9%. My payments will be $413 but I opted for an extended warranty. They since called me back claiming they "missed some add'l rebates, trying to offer $30k OTD financing $28.5k @5.24% w/ payments of $446 on 75 month term from Chase! LOL Still trying to cheat me. That's twice. No thanks I am giving my business to Simi CJDR. Easy with no gimmicks. I got what I wanted. Now I will post this on every consumer site possible to make it my personal mission to make sure the public is well aware of the game here.Great experience
by kw111 on 11/25/2014I had been looking to buy a Jeep for some time and was very happy coming across this dealership after having had a few not so pleasant experiences with other dealers. Tim is absolutely knowledgeable and was able to answer all my questions… about the car, the different models, pros and cons for each model. He really took his time explaining everything without pressuring me to make any decisions. If you're looking for a Jeep, this is the place to go!New Jeep
by WelshArcher on 10/08/2014Contacted Shaver through the internet and got a quote on a 2014 Jeep Cherokee Trailhawk. When I came into the dealership, everyone was professional and negotiated a fair deal. I even got a loan for a lower interest rate than the one I had… previously approved before I arrived with another company.Dodge Grand Caravan
by cabin1 on 07/18/2014Our leasing experience at Shaver Dodge was beyond excellent . Joe T. was our contact throughout the process. He was honest , very knowledgable , no pressure, and really cared about us a people! We would recommend Joe to anyone in the market… for a car.Great experience with Tim O.
by carbuyer2244 on 06/26/2014We called Shaver yesterday, and talked to Tim O., internet specialist. When we met with Tim, we were extremely pleased with his knowledge and courtesy. He never rushed us and took the time to explain all the different options. He not… only helped us select a great Jeep that met all of our needs but also worked hard to get us an excellent price for our new Jeep Patriot. Thank you Tim O.!Poor Service
by gobears1868 on 02/27/2010Shaver Jeep in Thousand Oaks has the worst auto service I have ever experienced. I have taken my new jeep wrangler in repeatedly for the same few problems and after repeated reassurance that everything was fixed and checked, the problems… continued. You are better off going to next closest jeep dealer to get your car service if you want it fixed properly.Loving my New VUE! Thanks to Pat, Tyler and John
by tinytown04 on 10/27/2009Pat, Tyler, and John are magic workers! The three of them helped me trade in my 4 wheel drive gas sucker, to get a beautiful Saturn Vue! I can't thank these men enough for their time, hard work and effort into keeping me on my budget! They… heard what i had to say, they understood i couldn't budge,and i drove home that night within $13 of my budget!It doesnt get much better than that. On top of that i was able to view the car on line, they had car facts, and they helped me with every step of the way answering all my questions! Go see these guys with your trade (or new for that matter too) and they WILL help you get out of your current car, and into something you love! Further more they never pressured me to choosing this car over a cheaper one, they let me make all the calls! This first time buyer couldn't have left happier! Thanks so much to Pat for his fun outgoing personality and to Tyler for locking up a STEAL of a DEAL, and to John for working your finance magic on the banks. You guys are simly amazing, and I know ill recoomend you to others. I mean hey I came all the way from Glendale, Ca, and I would EASILY go back to see these guys! Thanks so much guys for making my 'budget friendly high rolling car' dreams a reality! I can't praise these men enough! Thanks y'all! I love my new VUEThe absolute worst car sales experience ever...be aware of Shaver auto
by tomas6 on 10/09/2009These guys are a nightmare, I had done my research, they quoted me a price online and I went to pick up my 2009 Subaru Tribeca. When I arrived they had changed all the terms and the price had gone up $2000 and they were extremely rude and… obnoxious, when I showed them the quoted price they had provided me. These guys are deceptive and are desperate to make a quick buck. Its amazing what they will do to push a sale. I wasted an entire day with these guys and at the end I felt threatened, they are unprofessional, manipulative, rude and use illegal bait and switch sales practices. Save yourself the headache and go to the other surrounding Subaru dealers.Shaver Subaru is horrible
by jwade3 on 08/03/2009I have never encountered such poor customer service anywhere let alone a car dealership. Car dealerships are not known for good customer service, but this place is straight out of a movie bad. To start with, their prices are a good $1,500… over what other dealers charge, so don't even step on the property unless you want to severely overpay. Secondly, they will outright lie to you about the invoice price and say they are only making $100 on a deal, even if you show them that you've done your research and have in hand the true dealer invoice including dealer holdback and that they would be making more like $2k on the deal. If that wasn't enough, if you want to stop negotiations and leave, they will have already submitted a preliminary credit application and not give it back to you even if you specifically asked them not to submit it. And who knows what they are doing with that information- at best it could be to sell personal info to telemarketers. I don't even want to think about at worst. They will even yell at you right in their showroom if you don't kowtow to their every demand. Anyway, stay far, away from this place unless you are a masochist and enjoy pointless aggravation, wasting hours of your life, and/or being treated horribly.WORST CUSTOMER SERVICE!!!
by nicbarnhart on 05/20/2009I purchased a Jeep from Shaver Auto less than six months ago. It has ALREADY been towed twice and in the shop three times! When I purchased the Jeep, they agreed to remove the dents at no cost--after having to twist their arm. When the… service department called to inform me that my car was ready, I had to arrange transportation to pick up my Jeep. When I arrived, I noticed they (SOMEHOW!!!) forgot to repaint the dents they removed. Therefore, I had to drive my black jeep with white spots all over it for a WEEK because that is how long I had to wait until they had "the time" to finish the incomplete agreement. Having to bring my Jeep back to Shaver Auto to be repainted was the first of four times my car was in the shop. Less than a month later, I got into my Jeep to drive to college and it wouldn't start! After learning the battery wasn't dead, I had to get my car towed to Shaver Auto. The service department informed me that it WASN'T my fault the car wouldn't start, and that they would have to rewire my whole car. I asked if they would pay for my towing, but they refused. I asked if I could get a retail car, (since this was NOT my fault) but they refused because I was not twenty-five. They refused to give me any transportation, even after I was in tears and told them I wouldn't have any transportation to get to school. His response was, "Sorry, I can't wave a wand for you." Therefore, I had to WALK to college for a week because I had no transportation. Three months after my car was rewired, my battery light was randomly coming on. I would drive my jeep around for a while, trying to recharge the battery. The light would never turn off. After a week of the light randomly coming on, I drove into Shaver Auto and asked if they could see why my battery light kept turning on. They rudely told me that I would have to make an appointment to get that checked out--they didn't even look busy! Any other dealership would treat me with respect and try to get me in, but NOT Shaver Auto. I ended up going to another dealership (who didn't even hesitate to give me service and respect). They ended up replacing my old battery with a new one. I am now back from college, and my car is (ONCE AGAIN!!!) in the shop. My car wouldn't start again, and it wasn't the battery. I was experiencing electrical problem again! My car was towed to my local Jeep dealership in Washington. Shaver Auto has really made my life difficult and has brought me to tears. Their customer service is VERY POOR. I hope NO one has to experience what I had to go through!Excellent Service
by gr8spirit on 02/18/2009I have actually been bringing my Dodge Ram 1500 4x4 to Shaver for the last 4 years and have NEVER had a problem with them. The service is fast, well done and the people are friendly and knowledgeable. In fact there was one time when they… repaired my vehicle before the shuttle van could get back to take me to work. I thought that was awesome. While all places have their issues I can honestly say that I am a happy customer and will continue to bring my vehicle to Shaver. Paul C.DON'T EVER GO to SHAVER JEEP/Pontiac/Subaru in Thousand Oaks, CA
by jeep_compass on 09/09/2008Terrible, unresponsive service department with incompetent technicians who are [violative content deleted]. The prices they charge far surpass those of other nearby, same make, dealerships. You are better off driving a little further to go… to a different dealership - it will save you time and money (ironically).
Jeep Grand Cherokee
Jeep Wrangler
Ram 1500
Jeep Compass
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