Customer Reviews of AutoNation Ford Torrance
Review type:
Honest Sales Experience
Lack of communication
by Jandy26 on 04/17/2025We received one contact from service, we had to reach out every other time. The sunroof is defective and they said it will be 10K. It’s a known problem. I’m so disappointed that I picked the Edge.Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (424) 253-4976 -- we hope to hear from you soon.
Great Service Advisor
by BlackFrog152 on 01/03/2025I brought my company F-150 Lightening in for routine maintenance, had to get tires installed along with a cabin filter. Upon retrieving my vehicle and starting my drive home, I noticed a loud ticking noise as the vehicle would pick up… speed. I immediately turned around, located my Service Advisor (Jesus/Jesse) and took him for a spin so that he could hear what I had detected. He immediately had me pull in front of the garage and got his guys on it. He then test drove the vehicle himself and found another ticking noise (both turned out to be improperly placed wheel balance weights). He thoroughly apologized and thanked me for my patience. Jesse is the epitome of what we expect from a Service Advisor! THANKS JESUS/JESSE!!! :)Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Honest Sales Experience
by RyanMaverick on 08/02/2024My experience with Auto Nation began with a call to their Sales department about a Ford Maverick I saw on their site. Muhammad got me the information I needed quickly and secured the vehicle. I went into the dealer with the intention to… purchase, but also a some hesitancy - I've never liked car dealerships. Muhammad made this experience pleasant and he has a trustworthy demeanor. Great salesman and I'll do business with him again.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Ford Autonation - Audi
by Airbecker on 03/30/2024I enjoyed working with the dealership. Sales was great and dealing with the Finance manager was a pleasant experience. Waiting now for parts to come in to complete the Due Bill.Hello, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Best Car buying experience.
by Kevin F on 03/14/2024Everyone I dealt with from the time of ordering my Bronco to delivery was very friendly and helpful. They were upfront and honest and did not play the games other dealers do.We are pleased to hear you had such a positive experience with us, Kevin! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great online buying experience
by Billy T on 03/11/2024AutoNation was quick to respond to my online inquiry and we worked out a great price on a new vehicle over the phone. Chris Ledezma was especially helpful in getting the deal put together for me. When I showed up at the dealership the… buying process was easy and everyone was very helpful with that.Hi Billy, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Very fast
by Grett365 on 02/02/2024I inquired at night and still got a call from a sales rep to answer any questions about the vehicle I was interested in. She told me she will work on getting me a deal the following morning. She did just that. Within 2 hours I was approved… for the car I inquired about and test driving it. About two hours later I was driving it home. Very quick service there. I met a ton of great people who cared about my experience. They checked in on me frequently. My car had some minor damages but they told me to bring it back to be fixed. I was told updates about my car frequently and when it would be ready. They fixed it and it’s beautiful. They even fixed the other minors that I didn’t point out to them. Above and beyond. I’m very satisfied and thankful that I inquired that night.Hi, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, AutoNation Ford Torrance
routine oil change
by nickv747 on 12/15/2023the service was performed in a reasonable amount of time. during the courtesy inspection the mechanic identified 2 items that he brought to my attention via email, that I will need to correct soon.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Professional team
by Professional on 11/20/2023Professional service advisors and technicians. They explain and prepare detailed documents.Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk. Safe travels!
Good vibes
by Ed white on 11/16/2023Walked in with open arms felt like family as soon as I walked in. Marcus is a great sales person. He did the numbers everyone was happy and I walked out with my new Ford explore. ST thank you AutoNation.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Torrance. If you ever need help, just give us a call. Happy motoring!
jesse cincero
by michael on 11/14/2023Jesse has been our service- tech for longer than I can remember. He is knowledgeable, helpful and kind He goes above and beyond to accommodate our needs!! Thank You JesseHi Michael, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Torrance. Don't hesitate to call us if you ever need anything. Be safe on the road!
Good as Usual
by Miguel$ on 11/04/2023Good service, quick and easy.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Annual Service - 2017 Corvette C7 Grand Sport
by So Cal JB on 10/27/2023First service under extended warranty from AutoNation Ford, Torrance, CA. Very pleased with Service Representative Thomas Noone who had the C7 serviced within 2 hours! Fast service. Thank You Tom! Only disappointment is that GM… Specifies Mobil 1 SAE 5W-30 Synthetic Oil that meets Dexos 1 specification (Dexos 1 is a "GM thing" and is said to be a superior oil to regular Synthetics). Motorcraft Synthetic Oil does not have Dexos 1 approval. Therefore, I brought 10qts of the aforementioned Mobil 1 and had them install that (my dime, $63). This noted, I don't blame AutoNation Ford. I blew it!!! I should not have purchased or allowed myself to be "encouraged" by the Finance Department to purchase a 4yr Service Warranty from them. Ford is not set-up to service a C7 Corvette with the right fluids, parts, etc. I am concerned about this over the next 3.5 years. Clearly I would have been better served purchasing the service warranty from GM / Chevrolet dealership. I assumed the warranty would be honored by GM. Apparently not. An expensive lesson.Hello, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (424) 253-4976 so we can assist you further.
Oil change
by Rebecca on 10/26/2023I can always depend on automation to keep me safe on the road. Staff in the sales and maintenance are very honest and professional.Hi Rebecca, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Randy Ramos is an excellent service tech to work with!
by wjrdevm on 10/24/2023I have owned many fords and my only disappointment was fords service centers. Recently, I moved to the Palos Verdes area and took my truck in for service at the Ford Torrance/ Auto nation center. I have been pleasantly surprised with the… level of customer service provided by the team. Ask for service tech Randy Ramos when you arrive, he is excellent to work with, great communication and knowledgable.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Assistance on maintenance
by Bonita B on 10/23/2023Professional, pleasant and helpful in answering additional questions about certain car issues.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Retiree, Marine Science
by Meistrell on 10/16/2023Our 2006 Hybrid Escape sounded an alarm and displayed a command to pull over safely. The engine shut down two seconds later. The engine would not crank until 15 minutes had past. After getting a service appointment, we dropped the car… off. After eight days of testing, it was determined the hybrid battery system was overheating from a clogged pollen filter and insufficient refrigerant in the air conditioning loop that helps cool the hybrid battery. Both items were corrected for a cost effective price.Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Incredible experience
by Jose Dom on 10/05/2023Chris and Leo did an excellent job in helping me getting my new F-150 truck. I would definitely recommend them to my family and friends. Thank you Chris and Leo for making the process possible.Hi, we are pleased to hear you had such a positive experience with us, Jose! We appreciate your recommendation of AutoNation Ford Torrance and we hope to be of service again in the future.
First service
by Teresita on 09/28/2023It was a great experience. It was easy scheduling the service appt with Tom. He is professional, friendly and competent. I called after my car was ready because I had forgotten to tell him one wiper wasn’t working and within a few… minutes my car had a new wiper, just like that. Awesome!!!Hello Teresita, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Ford Maverick XL Hybrid
by Dennis H. on 09/22/2023Sales department at AutoNation Ford Torrance were exemplary. Got exactly what I was looking for at the price promised. Ford finance was not helpful. Strongly suggest you have financial resources established ahead of time.Hi Dennis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Good service department
by sbsoccer on 09/23/2023I took my car in for an oil change in the morning and got my car back before lunch. Surprise to see that the service department washed and vacuum my car. My service advisor, Jesse was really knowledgeabe and helpfu! Good job.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Andrew Newton on 08/07/2024