DCH Toyota of Torrance
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Customer Reviews of DCH Toyota of Torrance
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worst sales experience of my life
by jgent on 06/20/2010Torrance Toyota DCH was awful. High pressure sales, with manipulation and complete lack of consideration for the customer. It could not have been worse. Actually demanded that I sign an offer to take to the sales manager. This was after a… phone conversation offer occurred and I was directed to come in with a check. I should have torn it up and shoved it where the sun doesn't shine. I will never go back.Spare yourself!
by heaveneyes on 10/12/2009Spare yourself and find a different dealership. If you are somehow convinced to buy here, please listen to me and scrutinize and question every single suspicious detail that you encounter. Do not let them pressure you in any way. Run away… right away and take comfort in the knowledge that there are more dealerships and more car inventories elsewhere that have better reputation than this one. Is this really Toyota?Warning.
by heaveneyes on 10/12/2009Be prepared to have more damage in your car than when you brought it in. Carefully inspect your car before service and document whatever existing damages so you can protect yourself.Torrance Toyota Sales Experience: High Prices and Rude Sales Staff
by spoll8834 on 02/02/2008I have purchased 3 new Toyotas in the past 4 years (Sequoia, Rav4, Tacoma). Each time I start at Torrance since it is near my home. I have never been able to close a deal there. Each time I have beaten their “best offer” by thousands of… dollars. Each time my sales experience at Torrance Toyota gets worse and worse. Last time (July ’07), the sales person wanted to use my car to drive us to a remote lot to check the inventory. Don’t they know their inventory by way of a computer database? Torrance Toyota has a very limited inventory as well. I have been treated very well at Carson Toyota and Norwalk Toyota. Try those two first, and don’t waste your time at Torrance Toyota.FJ Cruiser Shopping Experience
by jamesnaylor1 on 12/17/2007I didn't enjoy my experience at Torrance Toyota in February of 2007 when I was shopping for a brand new Toyota FJ Cruiser. I went in one afternoon after doing a LOT of research on both Edmunds.com and other online properties before actually… getting a feel for salesmanship at different dealerships. I went to Torrance after having a good experience at Manhattan Beach Toyota with the sales rep, who simply didn't have what I wanted on the lot. I found an FJ on the lot at Torrance I'd make a reasonable deal on. It was a 4x4 with all mechanical packages (locking diffs, etc) but lacking many of the flashy components (no side steps, roof rack, or upgraded stereo packages.). The offer I made was VERY reasonable for the model, but they insisted on see-sawing with me on the price, and trying to enforce a 'marketing adjustment' that was no longer being applied at other dealerships for the model. Ultimately, I walked out, and ended up paying $100 more at a competitor's dealership for a fully loaded model (convenience and option package 2, roof rack and step rails), in a buying process that took all of 4 hours one day; from discussing what was in stock and pricing on the phone, driving to the dealership, having a test drive, signing paperwork, and driving away as a happy customer. The dealerships were polar opposites in how salesmanship was executed, with Torrance being the poor performer.I have purchased 3 new Toyotas in the past 4 years (Sequoia, Rav4, Tacoma). Each time I start at Torrance since it is near my home. I have never been able to close a deal there. Each time I have beaten their “best offer” by thousands of dollars. Each time my sales experience at Torrance Toyota gets worse and worse. Last time (July ’07), the sales person wanted to use my car to drive us to a remote lot to check the inventory. Don’t they know their inventory by way of a computer database? Torrance Toyota has a very limited inventory as well. I have been treated very well at Carson Toyota and Norwalk Toyota. Try those two first, and don’t waste your time at Torrance Toyota.
Certified vehicle with mechanical issues
by dwaters13 on 08/29/2013updated 04/25/2025I purchased a Toyota Certified 2007 Matrix Sport 64,000+ miles) in July. Had the car checked by mechanic. Had bad front and rear struts, oil and transmission leak and bad head gasket. The dealership took the car back without argument. Gave… me a good deal on 2013 Corolla. Also sent me a "goodwill" rebate.I apologize for the inconvenience of the maintenance issue you had with your Matrix. I am glad that we were able to get you a new deal and I hope you are enjoying your new Corolla. If you have any further issues, please do not hesitate to contact me at (909) 664 4473. –Chris Hunter, General Manager
Tamara in Service Dept.
by Nerdia on 12/04/2013updated 04/25/2025Although each service person I've encountered in the past has impressed, Tamara far exceeded my expectations. Her advice in helping me assess which services would benefit my car the most was extremely helpful. She knows what she's talking… about and I'm so grateful for that. My car was completed for the quoted time...a bonus! I know that my car is always in good hands at DCH and I wouldn't take it anywhere else...ever.Phil Velderrain
by blibutti on 04/15/2011updated 04/25/2025Bought a Venza from this dealership. Phil Velderrain is an amazing salesman -- he was so helpful and knowledgeable. Love him!Great Customer Service
by acamarena on 04/29/2011updated 04/25/2025Extremely happy about my new purchase. The sales person Edwin Fuentes, helped me throughout the whole process. Extremely patient. When the time came for Mr. Fuentes to deliver my new car he knew all the information on the vehicle back and… forth. he knew in detailed how everything worked, he even thought me how to work my navigation system. Highly Recommend it.DCH - Our choice for Purchase and Service
by dharris2 on 10/22/2013updated 04/25/2025Our family has acquired 4 Toyota vehicles in recent years, all from DCH Toyota. We find experienced and professional personnel in all aspects of the dealership. Each person we have encountered provides excellent and caring customer service,… this must be a priority. DCH is our first stop for service and purchase. Congratulations on a great dealership.Mack Rico
by graymale on 04/22/2011updated 04/25/2025I have worked with Mack on several occasions. Extremely professional. Work performed as promised. When I work with Mack, a handshake is his word. He is a great representative for the DCH Service Department.Thanks
by danashcraft on 04/28/2011updated 04/25/2025Sales person Charlie Sekiguchi and Nate Yamasaki in finance were great. Good experienceJulian Fernando
by dch3 on 04/15/2011updated 04/25/2025All of the staff at DCH Torrance were very helpful. Julian Fernando was extremely informative, and made a nonpressure environment, making sure I was able to find the car I needed at the right price. Julian made the whole experience… great. Thanks.Great Guy
by charlotte13 on 04/17/2011updated 04/25/2025My experience with Phil Velderrain was excellent. He answered all my questions & treated me with the utmost respect. I will continue to have my new car serviced at this Torrance dealership. Thank You. Charlotte LogemannBryan Yoshida
by heyk2890 on 04/27/2011updated 04/25/2025I bought my car here 2 years ago and I always come back to Bryan Yoshida to get my car an oil change. He is considerate and always does a fantastic job. Plus the service is always quick and speedy. I definitely recommend going to him for… any car tune ups.Great sales person, Great Car.
by jim466 on 04/17/2011updated 04/25/2025Absolutely no pressure. Very helpful with details. Total knowledge of all automobiles. Very friendly. I could not be happier with Torrance Toyota. I would highly recommend Phill Velderrain to all wishing to purchase or just look around.… Overall a very refreshing experience.Julian Fernando
by hallander on 05/04/2011updated 04/25/2025Julian Fernando is an excellent Sales Rep. at this dealership. He really takes the time to help the consumer out.Great purchase
by paulo10 on 04/16/2011updated 04/25/2025We visited Toyota Torrance and bought a Toyota with PHIL VELDERRAIN. It was a really good experience. He was available to answer all our questions and we felt confortable that we were making the right decision. He is really knowledgeableand… also nice and friendly . We definately recommend not only Toyota Torrance but also Phil.ashley perez
by dh10 on 04/05/2011updated 04/25/2025ive had bad experinces in the past with dealerships. But the employess at dch toyota were very nice and profesional. Upon arrival i was greeted with smiling faces. The employee that assisted me on my visit was ashley perez. She was very… sweet and went over and beyond too answer my questions and concerns. Unfortunetly i did not purchase a car because i wasnt financially ready. Ashley perez assured me that when i was ready that i could come back and she would help me personally. I am without a doubt going too recommend dch toyota too all my friends and family. The experiance i had there was so amazing it will not be forgotten anytime soon. Needless too say i will be going to buy my car there within a few months.Good quality service
by drake504 on 04/30/2011updated 04/25/2025My name is leon norris sr, my car salesman name is sam killebrew. From the moment my wife and i stepped into the dealer he took care of us from the beginning to end. with any question we had he had an answer. i'm am going to refer many… friends and family members to dch toyota and samExcellent Service
by harperscout on 05/20/2011updated 04/25/2025Mack Rico has been my service advisor since I bought my Scion xB in 11/09. He always provides me with the information that I need about my car and always gets me in to service my car on my schedule. I trust him fully and he is why I get my… car serviced at this dealership. Thank you, Mack.
About our dealership
I had a similar experience at this dealership. I went in couple of weeks ago to test drive a FJ Cruiser and they were a bit pushy in a rude way. I told them that I was there just to test drive it because I needed to make sure my fiancee was ok with the vehicle selection, and I'm not sure if they thought I was trying to bluff, but the sales manager came over and said something like if I need to consult her to make a decision this early in our relationship, then I'm going to have problems throughout my marriage. Now, he didn't say those exact words, but he meant it in that way. I don't know what kind of marriage he has with his wife, but I'm responsible and I'm not going to make any purchases on impulse, especially when the purchases in tens of thousands of dollars. What a moron!
by djdjdj on 12/06/2010