Customer Reviews of Mercedes-Benz of South Bay
Review type:
Accommodating Team
Accommodating Team
by Nansi R on 04/23/2025I shopped around and went to several dealerships to see who would give me the most for my trade in. When I did an inquiry with auto nation, I got quoted a bit higher than other places. To my surprise, they honored it. I spoke to Julian on… the phone the day before coming in and felt very comfortable. I came in and was greeted by Yanni. Yanni is in fact who helped me test drive several cars. Some that were even in another lot. He was extremely patient. At no point did I feel they were pushy. This is something that I’m weary of since I’m a female and come in myself. Julian showed up after and he felt like a long lost uncle. His personality makes you feel like he wants to help you. After some negotiating, Hector and Sang ultimately helped me get to the numbers that felt closer to what I was looking for, something other dealerships couldn’t get to. I would highly recommend Julian and Yanni from the sales department to show you around and help with negotiating. After visiting several dealerships, I am glad I chose Mercedes SouthBay.babák vahedi
by Babák váhedi on 04/18/2025Babák was great, would totally recommended ..!!! Excellent service..!! Really helpful..!!!Sales
by Braxton Funk on 04/05/2025The sales man Derrick who helped me make a purchase was very helpful. I would recommend him. Thank you Mercedes Benz of South Bay.Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes Benz of south bay
by JessieC on 03/23/2025Let me just say this place is amazing!! Monika not only sold me an amazing New car but she also saved from having to make an additional trip to pick up my other car!! Best customer service EVER!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Battery service and Recall Repairs
by Screen Name? on 10/20/2024Dealer worked with me to provide services while we were away on a trip. Held the car until we returned. This was greatly appreciated.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Overall extremely satisfied with my purchase
by Evelynn on 03/27/2024updated 09/11/2024I absolutely love this dealership. From taking the time to find me the car I wanted, to even showing me other options. Truman is definitely the best. His patience and even his own excitement for me buying my first Benz was everything and… more to me! I went alone not thinking I was going to walk out with a new car but he made me feel so secure with my purchase.Rude & inconsiderate
by Evelyn on 09/10/2024My service advisor Jacky was extremely rude and inconsiderate with the fact that I showed her multiple pictures and videos of my newly purchased Mercedes Benz c300 vehicle having multiple transmission & electrical issues. I had an… appointment set at MB Long Beach to be serviced later in the week, but earlier in the day an alert popped up on my dashboard saying engine oil level, stop switch off vehicle. And it extremely concerned me knowing I was already having multiple car problems. So I did what any normal person would do and take it to be serviced right away. So I explained all that to her and the alert had already went away by the time I turned my car off and waited about 12 minutes to be appointed to an adjuster. She heard my concerns and just refused to help me. Her words were, “the light turned off it might just mean your car needs to be topped with oil it’s fine everything’s fine.” She then went on to say “you have an appointment on Friday just take it then you’ll be fine.” I explained to her again all my concerns and told her I wasn’t comfortable nor would feel safe driving my car like this. I then told her god forbid something happens to my car and it breaks down somewhere or an accident happens, and she said if that happens you would tow the car here and Mercedes will just pay for everything. I was appalled because why would I wait for any of those things to happen I obviously showed up to prevent from anything else happening to my car. I already knew no loaners were available because before I arrived I called the service department and asked if their were any available and I then asked how can I be accommodated with a vehicle, I need transportation and the nice lady on the phone said they have Midway car rental right next door and if something is indeed wrong with the vehicle Mercedes will pay for my rental. So when Jacky told me there was no way I could get a rental because they are by appointment only and I was doing a walk in, I was upset because the lady on the phone said otherwise. I asked to speak to a manager because I needed something to workout and I just truly felt like she didn’t want to help me at all, she kept insisting there was no way I could get a car and there was nothing that could be done. She then came back without her manager and said my manager said we could get you in a rental. I was confused because at first she said there was nothing that could be done so I told her, why did u tell me there was nothing that could be done. And her immediate response was, “look do you want the help or not.” I responded with I would like a new service advisor and I asked for her name before she walked away twice and she ignored me and my friend who also asked her. I honestly never encountered someone with a behavior like hers at a professional work place setting. I always go there to be serviced and everyone else is always nice and extremely helpful and most importantly understanding. With Jacky I felt neglected as she was declining all my concerns about my car. Insisting I just leave and wait for my appointment. Overall, this was unfortunate and I didn’t deserve that behavior whatsoever. In the end the manager April came outside she heard all my concerns and assured me I will be taken care of. I appreciate April and Linda for being genuinely nice and helpful. Linda is my go to advisor she is the best and is very good at communicating, also with informing me about any updates about my car as it gets worked on. Thank you Linda you’re amazing!Hi Evelyn, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.
I have contacted General manger and also left my number and I’m yet to recieve a call back or hear from anybody. I’ve called and left 2 voicemails.
Service
by LUmbrell on 08/26/2024updated 09/03/2024Frank was very helpfulHi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
A phone call away.
by AJ Realtor on 08/06/2024I did a lease 4 yrs ago and life changed a bit when it was time to turn my lease in. I called in Omar picked up. I told him my situation and he immediately said “don’t worry I can help you”. In 15 mins he had already texted me a vehicle… that meet my needs.Hi, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
Sale representatives
by AriaDara on 08/03/2024They all wear very attentive and helpfulHello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
easy buying experience!
by April M on 07/26/2024We came in with an appointment and car information we found on edmunds.com. The process was easy and no haggling. Ashley was super helpful in getting us a test drive and was with us through the whole process. overall easy buying experience.… I love my new Mercedes.Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Easy Process
by Tony Esq on 07/24/2024The car buying process was clear and easy. I would like to extend a special thanks to Tom the finance manager for all of his help.Hi Tony, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Exhausting experience
by Angel2222 on 07/17/2024This was the worst car buying experience I’ve had. I first traded my car in for a used Kia and 2 days after the purchase the engine overheated. I returned the vehicle only to find that my financing was never even approved for that car but… they thought it was. One of the managers told me “cars aren’t reliable these things happen”. I did find a second car that I liked and decided to go through the purchasing process again. I’ve had to sign two contracts and the paperwork hasn't even been processed weeks after me having the vehicle. It’s been a complete headache to be honest.Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (310) 513-5300 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
A front for identity theft
by Brent Hazen on 07/16/2024Very shady dealership. I’m actually concerned that they scammed me and obtained all my personal information for identity theft. I purchased the car, gave them a $5000 deposit, signed the contract and then they “claim” they sold the car… before I could pick it up (which was one day after I gave them the deposit.) Jin Choi, loannis Savvas and Kevin are very shady. I’m looking into their criminal history, I bet something pops up. Wasted a ton of my time, ran my credit (although they didn’t need to) and took my credit card number for the deposit! Total scam. [non-permissible content removed] now have my credit card number, social security number, drivers license and address. This dealership is likely a front for identity theft. I’m not sure what to do now.Love This Dealership!!!
by Nicole M. on 06/25/2024I just recently purchased myself a new/used vehicle from Mercedes South Bay. I truly can say that the staff is so friendly and helpful. Diana was my sales person and she made the process of getting into my dream car a breeze. She walked me… through options throughly and I am greatly appreciative. I also would like to mention Jeimy who works in Finance, she was very friendly and knowledgeable. There were a few repairs that needed to be done a few days after I initially purchased up the vehicle and both Natalie and Pablo in the service department helped me tremendously. Natalie was my primary service provider and she made sure I got into a loaner vehicle quickly both times and she kept me update on the status of my car repairs. I also received a video from the repair technician showing what services had been completed. I found that to be so helpful. Overall I had a great experience and I look forward to purchasing another beautiful vehicle in the near future. Thanks again everyone!!!Hi Nicole, we're glad you had such a wonderful experience with us! If you need more help, our team is available to talk -- safe travels!
Engine light
by Grace Cano on 06/06/2024I took my vehicle in for service as my engine light came on, they kept my car over the weekend no loaner car available. Then Monday they said the part to be replaced was still under warranty and now a loaner car was available. I appreciate… how friendly your dealership is and they have been very helpful.Hi Grace, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Purchase of Toyota C-HR
by David G on 05/28/2024Mercedes Benz of South Bay provided the car of my preference in pristine condition. They followed up with me for any questions and made me feel confident in my purchase. I trust them and recommend them as a trustworthy source to purchase… your next car.Hi David, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes 350 GLC CP
by Debbie Samp on 05/23/2024Everything was beautiful. I had a nice sale person Mr Hayes he really made everything move smooth no problem he took care of everything before I even thought about it.Thanks Mr Hayes at Mercedes-Benz of Southbay Torrance CA .Hi Debbie, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Martha d on 05/16/2024Emily was spot on with getting in and out in a timely fashion. Providing a loaner was a life saver, I was able to go to work on time.Hello Martha, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. Don't hesitate to call us if you ever need anything. Be safe on the road!
Salesperson Ronelle was awesome!
by Janet W on 05/01/2024I am very happy with the services I received from Ronelle. She was always there to answer any questions I had. I had many too! She made the process of buying my new car simple and not stressful! Don’t hesitate if you’re looking for… someone who will be there for you without stressing or pressuring you! Thank you Ronelle!Hi Janet, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service at South Bay Mercedes
by jeffwangmd on 03/18/2024In and out, easy, space to work while I waited, thanks!Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Mercedes-Benz GLC-Class
Mercedes-Benz C-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLA-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of South Bay and we hope to be of service again in the future.
by Barry Lewis on 04/21/2025