Customer Reviews of Mercedes-Benz of South Bay
Review type:
Accommodating Team
by Nansi R on 04/23/2025
I shopped around and went to several dealerships to see who would give me the most for my trade in. When I did an inquiry with auto nation, I got quoted a bit higher than other places. To my surprise, they honored it. I spoke to Julian on… the phone the day before coming in and felt very comfortable. I came in and was greeted by Yanni. Yanni is in fact who helped me test drive several cars. Some that were even in another lot. He was extremely patient. At no point did I feel they were pushy. This is something that I’m weary of since I’m a female and come in myself. Julian showed up after and he felt like a long lost uncle. His personality makes you feel like he wants to help you. After some negotiating, Hector and Sang ultimately helped me get to the numbers that felt closer to what I was looking for, something other dealerships couldn’t get to. I would highly recommend Julian and Yanni from the sales department to show you around and help with negotiating. After visiting several dealerships, I am glad I chose Mercedes SouthBay.
356 reviews
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great service
by service86 on 05/19/2016great service, was done in a timely manner at the agreed amount chargedMercedes-Benz of South Bay
by sdr2kids on 05/18/2016After my experience with Mercedes-Benz of South Bay, I decided from now on, whenever I need to buy or look at a vehicle, I was going to contact my friends Armen Basmadzhyan and Lee Mehlman at MB of South Bay. Armen made the buying… experience flawless and comfortable. This is spite of our long drive from Antelope Valley area. He listened to our needs and was very attentive to questions and concerns. Lee showed great professionalism when making the final deal. He worked with our budget, which allowed a smooth transaction. I highly recommend the dynamic duo of Armen Basmadzhyan and Lee Mehlman at MB of South Bay for your next car buying experience. Armen Basmadzhyan Mercedes-Benz of South Bay [contact info removed] Lee Mehlman Store Manager Mercedes-Benz of South Bay [contact info removed]Thank you for taking the time to share your feedback with us. We appreciate your review and hope we can continue serving you for many years to come.
First class service at Mercedes-Benz of South Bay
by charlesch on 05/18/2016The service at this dealership was great. I brought my car in for the first 10K mile checkup. The online appointment system works well. It was easy to setup and I got helpful email confirmations and reminders. Arriving at the dealership,… Sonia G. met with me on time and went through all the details with me thoroughly and efficiently. I had some extra requests with claims on wheel scratches and body work and she was very helpful to get that taken care of with almost no effort on my part. The facilities are nice, clean and comfortable. I highly recommend service at this dealership and highly recommend Sonia G specifically.Mercedes-Benz of South Bay service
by MercE35061 on 05/16/2016Service advisor Frank Perri was calm and terrific. He and his crew took care of me and my car. I'll definitely be back.Top Notch Customer Service
by Service88 on 05/16/2016Larry provided the highest standard of customer service. As a first time owner of a Mercedes, I was pleasantly surprised at how their service department went out of their way to make sure I was 100% satisfied. Very positive experience!Outstanding Effort from the entire team!
by A201Concept on 05/08/2016Not only was I able to obtain the vehicle i wanted but the process from start to finish was great! These guys really put their best effort into getting you into the right vehicle.Great service and a the best deal in LA county
by soheyl_a on 05/07/2016This dealership is a great place to buy a car from particularly because of the relationship each of the employees establish with their customers. Not only they did not pressure me in buying a car and do the typical salesman pitch, they gave… me the liberty and the time to look at each car as I wanted. But all of that was nothing compared to the great deal they gave me on my car and the follow-up they did with me after my purchase. Luke Girgis is the gentleman who took care of my purchase for me and he is truly a kind human being who will do whatever to meet his customers' needs. Angela McKeever is their Finance Manager and she was also very kind and helpful in this process. Hats off to both of them!Great experience!
by 1sweetdeal on 04/22/2016updated 05/05/2016Darius was helpful, attentive and informative. He also coordinated the paperwork so when I arrived to close the deal it was quick and easy.Awesome client services & very welcoming
by Lissette_M on 04/27/2016Mercedes Benz-South Bay was awesome in helping me buy my car at the best intereste rate I could get. I would definitely recommend asking for Keith Cambra- sales and Allam Kordab-Finance Services. Very happy with my purchase.. Thanks… again.Emily is the best!
by S_Parenti on 04/08/2016I worked with Emily after selecting a vehicle that I saw on their website. She was patient and kind and made my buying experience a dream. She answered all my questions pretty quickly (trust me I had a lot!) and it was all done through… emails. I enjoyed not having to spend hours upon hours at the dealership haggling and trying to get the best deal as we were able to do it all while I was at work or at home. I highly recommend requesting her when looking for your next vehicle! She and the team at Mercedes-Benz of South Bay are the best!!!Excellent Service
by FItbitgal100 on 04/05/2016My sales advisor was Aaron Rice and he truly went above and beyond the norm to assist with my sales needs, answering questions and providing solutions. He was very knowledgeable and patient about all aspects of my new C400 and I felt like… I took a quick course in computers trying to learn my car's computer system. I am very pleased with my new car. SusetteGreat service
by Peter111115 on 04/01/2016Excellent and honest service. Nice place, thank you.Excellent Service
by raamiri on 03/30/2016My experience working with Eric Ordonez at Mercedes of South Bay was excellent. He was forthright and provided me with a very competitive price, no haggle, and no back and forth. My purchase experience was pleasant and easy. Thank you Eric!Good service
by Nochaser on 03/20/2016Purchased a GLC3000 from MB Southbay very recently What I liked about the dealer: Greg Hack, sales manager, and Jeff, finance manager - knowledgeable, courteous and professional - straight forward communication - business negotiation… practice Where dealers could further improve: - initial offer prices on the vehicle, interest rate and add-ons didn't seem competitiveLove this place!
by captainhowdy on 03/19/2016I've been taking my Mercedes' here for routine maintenance and repair since 2002. I've had a great experience every time. The work is done right. The price is right. They treat the customer with utmost respect. Check them out!Great Service at a Great Price
by CaptainHowdy on 03/09/2016I've been taking my Mercedes to this dealer for all my repair and maintenance work for over fourteen years. All the work is done right the first time at the right price.We appreciate your response! Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!
Five Stars Experience from Jin Cho from SouthBay Mercedes
by kurtist on 02/25/2016If you're in the market for a vehicle I would highly recommend Jin Cho from Mercedes of South Bay. Jin is a remarkable sales advisor who will definitely provide an enjoyable buying experience. With honorable traits as a former Marines.… Jin Cho is knowledgeable, trust worthy, professional and ultimately a no pressure non-rushed approach. Jin Cho was the reason I drove from Pasadena to Torrance - South Bay Mercedes. After dealing with numerous sales advisor, Jin Cho is a remarable person to work with and his straight forward approach to pricing is the best. I can promise you that he can offer you the lowest price quote on your next vehicle! I would definitely recommend Jin Cho - Mercedes of South Bay in Torrance.Derek Vasconcellos
by beacher4413 on 02/19/2016Informative, pleasant, knowledgeable, patient, a pleasure to buy a car fromgreat service, nice facility
by Patrick6771 on 02/14/2016Thanks to Mercedes Benz of South Bay for helping us purchase our new GLC300. Jaunenito Pavon spent a great deal of time making our deal come together. When our first car was sold before we pulled the trigger on our deal, Jaunenito worked… hard to get us into the car we wanted (plus additional features) at the price we wanted. At delivery, Chris Davis stepped in to help pickup of the car and did a great job. I recommend Mercedes and this dealership.Thank you for the glowing review! We appreciate your recommendation of our team, and the staff here at Mercedes-Benz of South Bay look forward to further serving you in the future!
Incredible Expierence
by KiraCohen86 on 02/03/2016In looking for a new car I was pretty much counting Mercedes out. I had been with Mercedes of Beverly Hills for about 5 years and it was one of the worst customer service experience's I have ever had. Everything from giving me a car that… had been totaled and lying about it to entering in the wrong auto pay information. I was DONE with the company. But, my husband reminded me I did love the cars and that we should just try Mercedes of South Bay since we live so close to it. Upon entering on a Sunday night I was already blown away. Lawrence (Larry) Dodd came right over to me and had just a genuine conversation. He asked what our needs were, what we didn't want and simply treated us with kindness and respect. The next morning around 9am I went back and by 11am I was driving of the lot in my new car. To say it was a pleasant experience would be an understatement. I felt and feel confident in my decision, his follow up was incredible and I know he is there for any questions I have. This may sound like a really fluffed review but it isn't. My experience for so many years was so horrible in Beverly Hills that the vast difference between the two dealerships really makes me feel this positive. And it has restored my faith in Mercedes. I work in an industry where cars matter and where I am constantly asked where I got mine. Before all I would say is "don't go to Beverly Hills!" But now I will proudly say " Go see Lawrence and his team at Mercedes of South Bay." I look forward to referring plenty of people to them in the future and plan to be doing business with them myself for many years to come.Fabulous sales service! Top rate.
by Eroessler on 01/01/2016I have waited a long time to buy a Mercedes and Luke G. made my buying experience very pleasant. He allowed me all the time I needed to ask questions and was knowledgable.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi Nansi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
by Peter Joyson on 04/25/2025