South Bay Lexus
Customer Reviews of South Bay Lexus
Review type:
Good purchase
Acceptable customer service
by Veronique on 04/24/2025The place is good and the people I meet there the first time were super nice and professional. Mr Jack who sold me my car was super friendly and patient with me. My advisor Melissa Markel on my last visit treat me so bad and I didn’t… appreciate it. First of all she does not have a friendly face , she has a cold temper and no compassion. I am not against her but she needs to improve the way to treat customers without hurting feelings.Excellent service
by Jessie on 04/22/2025Went above and beyond to help!Jessie, thank you for stopping by to share a positive review of South Bay Lexus Torrance!
Service maintenance
by Edgard Eusebio on 04/19/2025Service advisor is kind and efficient.Edgard, thanks for the awesome review of South Bay Lexus!
Good purchase
by Dmitrii Urevich on 04/18/2025We recently looked at a red Lexus nx 300 in this car dealership, since this was the first experience of buying a car from a car dealer, we were a little worried that something would go wrong, but the employees showed great professionalism,… explained and showed everything. We are grateful for this experience, the managers are very polite and reserved. I will definitely recommend this car dealership to friends and those who doubt whether it is worth visiting these guys. Thank you very much)))Dmitrii, we're delighted to hear that our team at South Bay Lexus made your first car-buying experience a positive one! Thanks for choosing us for such a special purchase, and enjoy the ride!
Steve
by Stephen Kay on 04/16/2025Very friendly but very expensive!Stephen, thank you for reviewing South Bay Lexus! We appreciate your feedback and will pass along your kudos to our team.
Very professional and helpful
by Tanya Taylor on 04/13/2025I had the best service representative name brian he was so helpful and caring and most of all very professional…I felt so comfortable with this dealer they did a great job on diagnosing my vehicle that I purchased from a private… company…South Bay Lexus did a tremendous job on looking at my car ..I’m so comfortable with Brian and how they treated me They all took great care …great job!👍Tanya, we're delighted to hear that Brian and the South Bay Lexus Torrance team provided you with such a comfortable and professional experience. Thank you for sharing your positive feedback!
Number 1 in my Books
by Lateefah on 04/11/2025Whenever making my appointments I have my car serviced, I always ask will Brian be there. Brian is always professional, listens and he always explains things for the customer to understand! I appreciate Lexus having staff who go above and… beyond to be sure the customer is satisfied. This particular dealership is where I purchased my car and have it serviced since! Thank you for the well Jon done Brian. Continue to keep the great work, the pleasant attitude! Thank you to the new manager as well for put he customers firstLateefah, we're delighted to hear that Brian consistently provides you with exceptional service at South Bay Lexus Torrance. It's great knowing our team goes above and beyond for your satisfaction. Thank you for choosing us!
No hassle
by Bet on 04/10/2025Ramon the salesman was very friendly, knowledgeable and patience with me. When i asked him questions about the vehicle, he explained everything to me about my Lexus nx 350 and made sure that I understood him. Great job!We're delighted to hear that Ramon provided such a friendly and informative experience at South Bay Lexus Torrance. It's wonderful knowing you felt well-informed about your new Lexus NX 350. Enjoy the ride!
Excellent service as usual!
by Noby on 04/10/2025Lissette the service advisor is professional, kind and efficient. Her outstanding service is greatly appreciated.We're delighted to hear that Lissette provided you with professional and efficient service at South Bay Lexus. Your appreciation means a lot to us, and we'll be sure to share your kind words with her!
Never disappoints
by Brandi P on 04/10/2025Love South Bay Lexus service department. Always a great experience. The staff is really friendly and helpful. Fernando Chavez is the b st advisor and always explains everything very well including what matters are urgent, what to keep an… eye on, what items can wait, etc.Brandi, we're delighted to hear that Fernando and the South Bay Lexus service team have provided you with such a positive experience. Thank you for your kind words!
Lexus TX (but not Texas)!
by Brenda Delsigne on 04/05/2025updated 04/10/2025We worked with Ramon and he was helpful as well as knowledgeable about the car we purchased. The overall experience was a good one!Brenda, we're delighted to hear that Ramon provided helpful and knowledgeable service during your visit at South Bay Lexus Torrance. Thank you for sharing your positive experience with us!
Happy with a new hybrid
by PC on 04/09/2025Sachi is a great salesperson, who went above and beyond the normal call of duty to satisfactorily answer my questions.We're delighted to hear that Sachi provided exceptional service at South Bay Lexus Torrance! Thank you for sharing your experience, and we're here if you have any more questions in the future.
Expert and Efficient Service
by Ivonne on 04/08/2025I felt that the experience of purchasing my Lexus was overall the best I could hope for! Amin Nasab was so helpful, friendly and professional from start to finish. I didn’t feel pressured in the least and felt that I could take my time with… such a big purchase. This is my 4th vehicle purchase overall, and by far the smoothest of them all. Highly recommend.Ivonne, we're delighted to hear that Amin made your experience at South Bay Lexus Torrance so enjoyable and pressure-free. Thank you for recommending us, and we hope you're loving your new Lexus!
My awesome experiences with the South Bay Lexus
by Ringo on 04/08/2025Jessica Rodriguez has always been an awesome person. Jessica is a top professional, very polite, patient, calm, easy to understand, and a good listener. All my concerns were listened to, heard and well taken care of with no complaints. I… enjoyed some discounts on my bills and expenses..All the staff are professionals and know exactly what they are doing..Thank u Jessica Rodriguez for your profesionalism and great servicesRingo, thank you for recognizing Jessica's professionalism and dedication at South Bay Lexus Torrance! We're delighted to hear that your concerns were addressed with care and that you enjoyed some discounts. We appreciate your support!
Good quality service
by Rosalia Sanchez on 04/03/2025Friendly service and patient and willingness to answer all of my questionsWe are so happy that our South Bay Lexus Torrance team earned your 5 stars. Thanks, Rosalia!
Exceptional service consistently
by Kanika White on 04/02/2025I have been a loyal customer at the Lexus Service Center in Torrance, California, for years, and my experience has been consistently exceptional thanks to Lisette Figueroa. From the very first interaction, Lisette has exemplified… professionalism, integrity, and a genuine commitment to customer satisfaction. Her attentiveness to my needs as a Lexus owner goes beyond expectations. She takes the time to thoroughly assess my vehicle’s service requirements, ensuring that it remains in optimal condition for safe and efficient operation. Lisette is not only knowledgeable about my vehicle’s needs but also transparent in her recommendations, providing honest and well-informed guidance every step of the way. What truly sets Lisette apart is her unwavering dedication to customer service. She follows up and follows through, making sure that no detail is overlooked. Whether it’s routine maintenance or unexpected repairs, I always feel confident that my vehicle is in the best hands because of her expertise and diligence. Consistently delivering above-average service, Lisette represents the gold standard of professionalism in the Lexus Service Department. Her commitment to excellence is a rare find, and I am grateful for the peace of mind she provides. I highly recommend Lisette Figueroa to anyone seeking top-tier service and an outstanding customer experience.Kanika, thank you for sharing such a detailed and glowing review of your experience with Lisette at South Bay Lexus Torrance. We're delighted to know that her professionalism and dedication have consistently met your expectations over the years. Your recommendation means a lot to us!
First-Time Service
by CB on 04/02/2025It was easy to get an appointment for service. Everything was clearly explained and all questions answered.We're delighted to hear that your service appointment experience at South Bay Lexus Torrance was smooth and informative. Thank you for sharing this positive feedback!
Service appointment
by Henk on 03/29/2025Excellent communication from the advisor. Very friendly and helpful with explaining everything you need to knowHenk, we're delighted to hear that our advisor at South Bay Lexus provided excellent communication and assistance. Thank you for sharing your experience with us!
Prompt and Friendly service
by Quan Nguyen on 03/30/2025Helpful excellent service of Brian John regarding a punctured tire replacement under vehicle protection package.Quan, we're delighted to hear that Brian John provided excellent service for your tire replacement at South Bay Lexus Torrance. Thank you for sharing your experience with us!
First Class Service
by Blow N Smoke on 03/29/2025First class service very professional. The dealership was very clean from the time I pulled in the tech that checked me in to Vanessa both Lyft drivers to and from my location was awesome.Thank you for sharing your experience with us at South Bay Lexus Torrance! We're delighted to hear that our team provided first-class service and made your visit seamless. We appreciate the kind words about Vanessa and our Lyft drivers too!
Best car buying experience ever!
by Macky on 03/28/2025Tim is very helpful and knowledgeable. The dealership offers the best deals in the whole Bay Area.Thank you so much, Macky! We appreciate your business here at South Bay Lexus.
Dmitrii, we're delighted to hear that our team at South Bay Lexus made your first car-buying experience a positive one! Thanks for choosing us for such a special purchase, and enjoy the ride!
by South Bay Lexus on 04/18/2025