South Bay Lexus
Customer Reviews of South Bay Lexus
Review type:
Good purchase
Service
by LB on 11/24/2024updated 12/03/2024Great service all of the time. Jessica and her team for that day was great and timely.Thank you for sharing a positive review of Jessica and South Bay Lexus Torrance!
2025 Lexus
by Eric and Pam from San Pedro on 12/02/2024The dealership, especially David Mata, went above and beyond to did us exactly what we were looking for at the right price. Many thanks.Eric and Pam, we're delighted to hear that David Mata and the South Bay Lexus Torrance team exceeded your expectations. Thank you for choosing us, and enjoy your new vehicle!
Pretty good deals/Good people
by Bernie Talens on 12/02/2024All the personnel I dealt with was very professional from salesperson to financing department never pressuring me to make decision .Amin was very patient and took time to explain all the car features thoroughly .I would highly recommend… this dealership to anyone looking for a new car.Bernie, thank you for recommending South Bay Lexus Torrance! We're delighted to hear that Amin and the team provided a professional and pressure-free experience. Enjoy your new car!
Good Purchase Experience
by Jim on 11/27/2024updated 12/02/2024Very straightforward purchase of a certified 2022 RX350Congratulations on your purchase, Jim! Thank you for choosing South Bay Lexus Torrance and for sharing your experience. Safe travels in your 2022 Lexus RX 350!
Excellent Service
by Haydeh on 12/01/2024I bought my car from this dealership which is by no means the nearest dealership to my house. However for every service, I return because of the excellent service I receive. The staff is cordial, helpful and amazing. I get updates and… reminders for service without feeling that they are trying to sell me service I don’t need. So every time I have to get my car serviced I will drive down to this dealership. Can’t beat excellent customer service. My advisor was Melissa this last time and she was wonderful. Kept me updated and made sure everything when smoothly from drop off to pick up.Haydeh, we're delighted to hear that Melissa and the South Bay Lexus Torrance team continue to provide you with excellent service! It's wonderful knowing our efforts make your visits worthwhile. We look forward to seeing you again for future services!
Honest and informative
by Scott on 11/30/2024Brian the service advisor is honest and informative. He provided us with the price transparency.Scott, thank you for sharing a positive review of Brian and South Bay Lexus Torrance!
Awesome
by Derrick Elliott on 11/30/2024My service advisor was very knowledgeable and understanding about my concerns.Derrick, we really appreciate your positive review! Thank you for choosing South Bay Lexus Torrance.
Superb Service!!!
by Angela Birdsong on 11/30/2024Joven at South Bay Lexus Service Department was welcoming from the start. Although I had the option to not wait for my car, everyone at this dealership is friendly and makes it easy to wait for your vehicle. With good people the time flies… by!! I highly recommend this service department.Angela, we're delighted to hear that Joven and the South Bay Lexus Torrance team made your visit enjoyable. Thank you for recommending our service department! We look forward to seeing you again in the future.
Best Ever
by Willie on 11/27/2024Personal service and willing to accommodate certain requests.Thank you for choosing South Bay Lexus, we appreciate your positive feedback!
Just doing their job….!
by Marc C on 11/26/2024On time, efficient, friendly and no nonsenseWe are grateful to have earned your business, Marc. Thanks for taking the time to leave us a review! - The South Bay Lexus Team
Best Customer Service Experience
by MeMe Byrd on 11/06/2024updated 11/21/2024Had my Lexus and while I purchased it from a different location, I find myself preferring to bring it here due to the excellent customer service. I been dealing with Fernando for the last few visits and he’s truly the best. He kept me… updated throughout the whole process.We're delighted to hear that Fernando and the team at South Bay Lexus in Torrance have provided you with excellent customer service. It's great to know you've chosen us for your recent visits, and we appreciate your trust in our care!
Professional and Courteous
by Chad Carlson on 11/06/2024updated 11/21/2024I can’t recommend a Dealership service department more. They are a class act that will take good care of you with competitive pricing and a smile all the way. Thanks CiscoChad, we're delighted to hear that Cisco and the South Bay Lexus Torrance team provided you with top-notch service. Thank you for recommending us!
Panchi
by Panch on 11/05/2024updated 11/21/2024Had a wonderful experience with out any hassleWe are thrilled to hear that South Bay Lexus has earned your 5-star rating! Thank you!
Excellent!
by Michelle Hewitt on 11/20/2024All the service advisors, service personnel are really cool and nice especially my advisor Lisette. She gets the business done. The work done was excellent.Michelle, we're delighted to hear that Lisette and the South Bay Lexus Torrance team provided excellent service. Thank you for sharing your experience with us!
Super easy! Love my new RX
by Jen G on 11/01/2024updated 11/19/2024Easy & helpfulJen, thank you for sharing a positive review of South Bay Lexus Torrance!
Ty Mohammad!
by Julian on 11/17/2024Mohammad was very professional and personable. Easy to work with and got what i needed easily. Ty again.Julian, we're delighted to hear that Mohammad provided you with a professional and personable experience at South Bay Lexus. Thank you for sharing your feedback!
Fix my car
by Robert T on 11/16/2024I had Lexus repair some damage that was done to my car because an accident. Brian provided me with very professional service. I was extremely pleased and I would recommend this Lexus dealership.Robert, we're delighted to hear that Brian and the South Bay Lexus team provided you with such professional service. Thank you for recommending us! Safe travels ahead!
Excellent Service Expwrience
by RMW on 11/13/2024As customary I was extremely satisfied with my visit to South Bay Lexus service department. The video reviews are very informative and appreciated as is my service consultant Brian JonesWe're delighted to hear that you had another satisfying visit with our service department at South Bay Lexus Torrance! It's great to know the video reviews and Brian's assistance were helpful. Thank you for your continued trust in us!
Good experience
by Marsha M on 11/10/2024I have been working with Natasha Ramos, and she was diligent in finding me the car with everything I wanted in it. She kept in touch with me, and was patient and answered any questions I had. My car is now on it’s way, and I can hardly… wait to get it. I have done most of the paperwork ahead of time to make taking possession of the car faster and easier.Marsha, we're delighted to hear that Natasha provided such attentive service at South Bay Lexus Torrance. We hope you enjoy your new car when it arrives!
Excellent Service appointment
by mary carrasquillo on 11/12/2024Nice feeling to be greeted with a warm welcome as soon as we drove up to the service line. Vanessa was an excellent service coordinator and processed our paperwork right away. The loaner car was ready for us and pick up was a smooth… transition.Mary, we're delighted to hear that Vanessa and the South Bay Lexus Torrance team provided such a welcoming and efficient experience for you. Thank you for sharing your positive feedback!
Service as efficient as a well oiled machine.
by Another satisfied customer on 11/10/2024Prompt and courteous service. Video message to show the service to be done and completed! Never had that before. Lisette was super helpful ,patient and always with a smile.We're delighted to hear that Lisette and the South Bay Lexus Torrance team provided such a unique and helpful service experience! Thank you for sharing your positive feedback, we look forward to serving you again in the future.
Dmitrii, we're delighted to hear that our team at South Bay Lexus made your first car-buying experience a positive one! Thanks for choosing us for such a special purchase, and enjoy the ride!
by South Bay Lexus on 04/18/2025