Tracy Nissan
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Customer Reviews of Tracy Nissan
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Irresponsible and Untrusted sell
by Amanuel Ghebremichael on 04/18/2025As the saying goes ''You cannot trust a person whom you noticed cheating you even if they are providing more'' After the manager left his phone on YP, I tried to contact him but unable to get him or get a call back until I file a claim with… BBB. Communicated back and forth several times with the help of the bureau but he refused to address my concerns by stating he believes the car checked out perfectly fine but I am complaining as most people do if they are dissatisfied with the Purchase so he can provide me only the tire inflator at this time. 1. Unwilling to examine the damage further, instead provides an Experian report at vehicle odometer reading 58,614 while the vehicle selling odometer reads 58,833 a difference of 219 miles within around 40 days from the report date. He says a dent hidden behind a door is a normal wear and tear in a preowned car, his contract document and report say the car was formerly a RENTAL CAR and Doesn't have any damages. See Image provided. 2. The manager is Unwilling to give a checklist of items included that cost $980.00 and described in the contract as cash priced accessories. See the screenshot from the contract and help me if I am blind of the listed Items that cost $980.00. 3. Unwilling to provide other than the tire inflator while he sold empty trunk car without standard tools and equipment to include the top trunk cover and the bottom Trunk storage. I purchased the car on purpose, and I don't have any hesitation about purchasing it that is why I am working with Toyota to make sure the car is in a good order as I resolved the spare car key missing at the time of sale and to have a peace of mind making sure the car doesn't have any hidden mechanical defects. and this is mainly because if a dealership is denying visible damages and lost standard items and charging for additional cash priced accessories it's natural to do your best, if situation allows, not to be a victim of irresponsible and untrusted sellers who deny what you deserve without providing proof and because of their biased understanding about customer dissatisfaction. I still need my concern addressed, will fight until I get justice and let the public learn from my experience. no hard-Earned Money will be taken Easily!Great Service
by Paul on 03/21/2022They were great. Kept me informed of everything.Great service
by Onas F on 11/11/2021I have been coming here since I relocated to Tracy. Always great service, very patient professionals and my car services are always completed in a timely matter.Worth the drive
by Michelle A on 10/22/2021Did not like the service I received at the Antioch Nissan which is closer to home. I called and made an appointment at Nissan Tracy over the phone with Neal. He was very helpful and professional. The day of my appointment I was acknowledged… and said they would be right with me. When it was my turn Angelita was very helpful and professional. I really appreciate the good service I received. She kept me up to date with my vehicle status since I told her I did not live close by and we were going to hang out in Tracy until I hear back from her. Therefore, no time was wasted. Although, I did not have any interactions with the mechanic himself, thank you for your service. I am glad I drove all the way to Tracy. It was well worth it! I will be coming here for now on!I cast enough about Tracy Nissan
by Williemae Wright on 05/25/2021I love everything about Tracy Nissan, from the time I bought my New 2019 Nissan Kicks. Till now they have always come through for me. The service department are a great group of people, and very knowledgeable about my car. Thank Tracy… NissanGo buy your car at Tracy Nissan
by Jonezee on 06/18/2018This was by far the best experience I have ever had purchasing a vehicle. Everyone from the sales person Alex, to Francisco the final paperwork guy, to the Floor Manager Tex, was pleasant and professional. I loved the family feel the… employees had! The mere fact that I remember their names speaks volumes! Thank you very much Tracy Nissan!2014 nissan murano purchase
by foghorn3 on 09/09/2014After the purchase was finished I can say that I was satisfied with the price and the trade in allowance. Prior to the sale there was some delays as to when i could pick up the car as they had to get it from another dealerAbove and Beyond Sales at Tracy Nissan
by annaj37 on 03/01/2009I thought that I would buy an S Versa Hatch from [another dealership] for which I had quotes from many different dealers. Changed my mind and considered upgrading to the SL which had been out of the question. Without any TMV values, I… haggled them down to their lowest possible price and then walked out. I called Glen at Tracy Nissan whom I had already had a very infomative and pleasant conversation with to ask if he would match or lower [the other dealership]'s quote, and he agreed. Upon arriving, Tracy did not have the exact vehicle I wanted in stock, only a fully loaded SL way out of my price range and one without a key feature. It turns out there had been a misunderstanding, he had thought he could match [the other dealership]'s quote after rebate, but before the rebate their quote was actually the absolute lowest they could go without losing money. Because I had already driven all the way there and we had miscommunicated, the manager of the dealership met me personally on the floor and he and Glen decided to sell me the fully loaded SL at a huge discount, even at a cost to them! I saved about $600 off of the TMV of the car and about $1,400 off of their sticker price. All the while, they were both incredibly friendly and personable. At the end of the day, I felt a little guilty, like I had cheated the dealership and not the other way around. If you are in the area, I fully recommend Tracy Nissan over any other dealership. I ended up with my dream car after a stellar buying experience, and will return there in the future.Total Customer Satisfaction
by pjfung on 03/10/2012updated 04/26/2025Among my 35 years+ of car purchase experiences, the recent purchase made at Tracy Nissan is by far the most satisfying one. In prior transactions, I dealt with Benz, BMW, Infiniti and Mini Cooper sales professionals. The Nissan sales team… was by far the best of breeds. I dealt with two elite professionals, Robert and Tom, who treated me with respect, integrity and honesty throughout the entire GT-R purchase transactions. Robert, the sales manager, honored the quoted pricing over the phone before I made the trip. I felt so comfortable with both Robert and Tom that I made a deposit on the car right away before coming back the next day to complete the transaction. They were very prompt in returning phone calls and they treated all my requests with a sense of urgency. I am totally convinced that they value customers as if they were kings and queens. They applied no pressure through the whole process. They were firm in their pricing, yet they delighted me with a gift of $100 towards the purchase of the GT-R car cover. All in all, I am very delighted with this purchase experience. I had my Nissan Altima serviced there too. Nissan Tracy is undoubtedly a role model for other Nissan dealerships. Robert and Tom are clearly leaders of the band in embracing customers with the treatment they are entitled to. Tom always makes a sincere effort in helping me. He did an excellent job in going through all the features and functionalities of the GT-R. Despite the distance, Ill take my new GT-R and Nissan Altima there for future services. It is so delightful to meet down-to-earth folks from the small town of Tracy. Way to go! Keep up with the good work, Robert and Tom! I really appreciate your stellar service.Super
by 300bowler on 03/28/2013updated 04/26/2025Sam and Jerome are the best car salesman I have ever dealt with. They know their cars and within minutes know just what your looking for. And will do everything to help you get into it. Very pleased with what I drove home.
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