Customer Reviews of Valencia BMW
Review type:
Mr Perez great service
Unprofessional and abusive treatment by the finance team at Valencia BMW
by pmorali on 03/17/2025Last step before driving my car (X3) was the Finance department to complete the paperwork. Robin greated me with a brain dead proposal to purchase $10K worth of services (on a $31K car purchase). I turned down all proposed services but… one that I was interested in, the Tires & Wheels protection as the car sports expensive 21" wheels. She quoted me $4.7K for the insurance protection, which I thought was super expensive. I asked if I could make a decision tomorrow, to be able to do research on it. She said, no, its now or never. I then asked if I could cancel the protection anytime and get full refund for any unused portion, and she said yes. So I purchased the Tires & Wheels insurance coverage. Two days later, after doing resarch on the coverage, I decided the premium was outrageoud relative to the level of coverage. I emailed Robin to cancel and get a full refund, and she started telling me that I had to wait 30 days to cancel..! I escalated to her manager, Gary, Director of Finance, who first explained they had a new software system which made processing difficult; upon my insistance Gary asked me to fill a cancellation form. I immediately did and asked for my refund. Gary explained to me that I had to wait 60 days for the refund. I again asked for escalation, and he explained that from that point on, they had no control or visibility on the cancellation process... This is what I call organized burglary. They had not "booked" the transaction when I asked for the cancellation (I bought the car and coverage on Sunday, and cancelled Tuesday), and could easily have refunded my credit card. Instead, they chose to continue pressuring me, seemingly to avoid my cancellation. I checked their online reviews after the fact (unfortunatelly), and Valencia BMW, indeed have that kind of reputation. I should have been more attentive. Other than that, the X3 is great! The attitute towards customers at BMW is simply not acceptable. Fortunately, there are many BMW dealers nearby.Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (661) 200-9111 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Thank you for your response. I tried the number who provided a few times, however, I get an automated response system, which eventually hangs up, since I do not have the name or extension of your General Manager. If he or she genuinely "...would like to speak to me to discuss ways to improve my experience with the dealership...", or if he or she cares to make the situation right, you know my name, you know the situation, and you have my phone number. Candidly however, this seems to me like an empty social media response intending to pretend that the dealership cares, when in fact it does not. The phone number provided leads to a hang-up.
We got a use car there and the sale men was very great but the finance pers personal Are a joke they tell a price and a down payment then when your ready to by they come out with a different amount like trying to rip you off don’t ever go there
routine service
by julesj327 on 03/15/2025Robert our advisor is great as always. The people at the kiosk are continually rude with every visit. It's quite incredible considering we have discussed this issue with managers in the past and also it's BMW for goodness sake though that… shouldn't matter! They don't say hello, don't look up from their phones until you speak to them, then all they say is "do you have an appointment?" Can't BMW do better? We get a better greeting at Walmart and we didn't have to spend 75K. What's the problem, is this how BMW wants their customers greeted? Need a little manners touch up? I'd be happy to come and offer my services on your customer service. It's not that hard! "Good morning, how can we help you? Do you have an appt? An advisor? I'll inform your advisor you are here, please have a seat inside. Help yourself to coffee if you like." Wow that's hard!Hello, we're happy you found our staff to be so supportive during your experience here at Valencia BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mr Perez great service
by Vaneperez on 03/14/2025Mr. Perez attended to me and my husband he had great customer service skills, very detailed and letting us know what was going on and what theHello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Avoid this dealership
by Setrak on 03/12/2025If I could give zero stars, I would. We went to Valencia BMW to finance our lease-end vehicle, and it was hands down the worst dealership experience I’ve ever had. The finance manager, Robin Pilgreen, was unbelievably rude, uncooperative,… and had an attitude that made the entire process unbearable. Instead of being transparent and guiding us through the financing process, Robin’s only goal was to squeeze as much money out of us as possible. We were treated like nothing more than dollar signs, and any attempt to get clear, honest information was met with deflection and condescension. Rather than prioritizing customer service, she was focused on misleading us just to close a deal. A dealership should value its customers, especially those looking to continue their business with them. Unfortunately, this experience made it clear that Valencia BMW cares more about profit than integrity. If you're thinking about financing here, do yourself a favor and go somewhere else. AVOID ROBIN PILGREEN AT ALL COSTSHi, we are deeply disappointed by your experience at Valencia BMW. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (661) 200-9111 to discuss what we can do to help.
Great Service
by MJCarrr on 03/07/2025I've been a loyal customer of Valencia BMW since 2008 and they never disappoint with their service departments. I like to call out my Customer Service Rep Bill Parks, always has a smile and you can tell he enjoys helping his customers.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Customer
by Lucky John on 01/30/2025I had a major repair done on my vehicle at Valencia BMW service department. I was very pleased with the service done on my vehicle. I was very happy that Bob Roland Robert Rand took care of my service needs on the vehicle and I would highly… recommend anybody that he has issues with his vehicle Needs to be fixed or repaired. Please go see Robert Roland says service advisor. I’m very pleased with the service and pricing. I highly recommend them to my friends and relatives.Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Annual service
by Xxooxxo on 01/27/2025Robert Perez is my service advisor...and he is the best Would recommend him highlyHi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Valencia BMW and we hope to be of service again in the future.
Best experiance
by Satisfied on 01/21/2025Best salesperson ever! Ask for Chris, he's very professional and curious.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Excellent customer service
by Daneinval on 11/24/2024I’ve been a client of Valencia BMW for over 10 years. During this time I’ve had only two service advisors. When my go to advisor left I was introduced to Taylor H. She is amazing!!Hello, we're happy you found our staff to be so supportive during your experience here at Valencia BMW. Feel free to stop by if you ever need any more help.
Tire replacement.
by Anna Coons on 10/26/2024Robert Perez handled my damaged tire. Thankfully i purchased my tires at BMW so there was no problem taking care of it. Always good service.Hi Anna, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Edmunds
by Marie Brown on 10/07/2024Very Professional and kind.Hi Marie, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Don’t do it
by Dis Appointment on 09/28/2024Never buy a car from this location unless you want to get a car that has been snatched from every part and be replaced with crap, because there is no way after few months i should replace everything in my car.. and if you question them all… you get is blame! All these great reviews are just because they do their best to get their commissions, after that you won’t matter… TRASH 🗑️ Special thanks to the manager 😉Hi, we appreciate you taking the time to respond. The staff at Valencia BMW take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (661) 200-9111 -- we hope to hear from you soon.
An Excellent Service Experience
by RobiT661 on 08/10/2024We took our 5-Series to Valencia BMW for recall service. Jason Ellis and his team gave us a service experience that exceeded the BMW Brand. We have been to this location before and the service experience was so poor that we stopped taking… our vehicle to this location for service. Jason has restored that business relationship and we look forward to having our vehicle service there now.Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great people!
by RossenP on 08/05/2024Just leased a 2025 iX. Walter was really great and patient with us, and was able to accommodate us through the entire way. Also we love the no BS pricing and great deal we got!Hi, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Got a 2025 BMW M850i Gran Coupe
by Eddie B. on 07/30/2024Valencia BMW was very attentive. Walter was a pleasure to deal with. Got a test drive, got all the numbers and pricing sheets I asked for, and their first Quote was very good - - I did not even have to haggle on price!Hi Eddie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Be cautious of this service rep!
by Salvador on 07/19/2024Purchased a car with Valencia BMW less than a month ago, barely a week after the check engine light came on. Took it back to the dealer and explained I had checked what the light was indicating, the service advisor Roberto Perez who… assisted me, had assisted me on another service request for another vehicle prior a while back and it’s the 2nd time I’ve had him and it just seems like every time it’s warranty related he gets a shit attitude. No people skills, guy acts like he’s paying for the service out of his pocket! He sent me on the way home Friday saying everything checks out fine was just a one time fluke, “we cleared the check engine light” just to have the check engine light come back on in less than 24 hrs, now I have had to make a second trip back take more time, I’m not sure how this advisor has managed to be there this long. It’s a poor indicator of leadership!Hello Salvador, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (661) 200-9111 to discuss what we can do to help.
7th BMW
by QJBanks on 07/16/2024My 7th purchase was a breeze.Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Valencia BMW. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Chris at BMW Valencia is the REAL DEAL!
by Nataly M. on 07/16/2024I called 8 different BMW Dealerships, to shop for my new BMW! Once I corresponded with Chris Ramirez from Valencia BMW, I immediately recognized that HE wanted to see me get a deal and take me to the finish line! Chris, was gracious,… professional, and actually caring. I know that I would have not gotten the deal I got if it was for Chris! I highly recommend BMW Valencia and no matter what, ASK FOR THIS GUY!Hi Nataly, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
2021 BMW Plug in Hybrid
by Fruchtman on 07/15/2024Worth driving 2 1/2 hours to Valencia Motors. Great deal, great service and very nice people to work with. Everything was taken care of and they were so competent and easy. I'd recommend them to anyone!Hello, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
Great Experience
by Brandon I on 07/10/2024I had a great experience at Valencia BMW thanks to the help of Matt Dowley and Wendy Cisneros. They both went above and beyond to help me get into a vehicle that suits my needs and met my budget. Matt helped me understand all the… differences and option choices of their services as well as the cars capabilities and technologies. Wendy was very helpful and even had the car detailed three times to ensure it was gleaming - as that area of Valencia can get a little dustyHi Brandon, we're happy you found our staff to be so supportive during your experience here at Valencia BMW. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Slow service
by ancosam on 07/09/2024I had a scheduled oil change about a week ago. First it took almost 3 hours for a basic oil change. And on top of that my car was not washed. The same thing happened on my previous appointment.Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (661) 200-9111 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Neil Snied on 03/15/2025