Customer Reviews of Valencia BMW
Review type:
Mr Perez great service
Valencia BMW
by cksalas18 on 05/10/2023My experience with Valencia BMW can be described in one word - great. From start to finish, the process was quick and easy. All of the people I dealt with were very professional and dedicated to providing the best customer service… experience.Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
BMW Valencia
by Edith Y on 05/05/2023I recently had the pleasure of visiting BMW Valencia and working with a salesperson named Mazen. I wanted to take the time to write a review about the outstanding service he provided, which made my experience at the dealership genuinely… fantastic. From the moment I walked in, Mazen made me feel welcome and comfortable. He took the time to listen to my needs and preferences, and provided insightful guidance and suggestions based on his extensive knowledge of BMW vehicles. Mazen's professional and courteous demeanor made it easy to trust his advice, and I felt confident that he had my best interests in mind throughout the entire process. What truly set this experience apart, however, was the efficiency and speed with which Mazen was able to complete the transaction. I know that spending an entire day at a car dealership is not uncommon, but my time at BMW Valencia was refreshingly different. The process took less than two hours from start to finish, which allowed me to get back to my busy schedule without feeling rushed or stressed. I am incredibly grateful for the exceptional service I received from Mazen at BMW Valencia, and I highly recommend him to anyone looking for a seamless and enjoyable car-buying experience. His dedication to customer satisfaction is truly commendable, and I couldn't be happier with my new BMW. Thank you, Mazen, for making this experience one I won't forget!Hello, we are pleased to hear you had such a positive experience with us, We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great Car
by RodneySFV on 05/04/2023I saw the car I've been looking for listed online, I called and had the dealer hold it for me. I got to the BMW Valencia an hour later and there was the 540i . It's great. Buck showed me all the new features, and took it for a test… drive. Sold, plus the follow up with everyone at Valencia BMW has been helpful. The finance team was a bit trying, the final loan percentage moved up 1.25% which i don't know why, when i was approved at the lower rate.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Service!!!
by Joe Whyte on 05/01/2023Valencia BMW always provides me with outstanding service. I've actually been surprised at how well they treat their customers - I've never had a bad experience there!!! Thank you!!!Hi Joe, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
330i purchase
by 1bigrje on 05/01/2023No hustle experienceHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Over charge on battery installation
by BMW@ Z4 on 04/26/2023Was told at the service desk a new battery with installation would cost about 360.00 Made an appointment for the following Monday and told the service lady I had a 60.00 off coupon and she told me she could do better and give me 20 % off… and charge me only 550.00 what a bunch of two face people.Hi, we are deeply disappointed by your experience at Valencia BMW. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (661) 200-9111 to discuss what we can do to help.
Alignment in an hour!
by KhajakX5 on 04/23/2023My advisor, Bill was great. Listened to all my complains, questions and points that i had to address, and for real i got my X5 within an hour or so, fully aligned and good to go.We are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.
Fast and quality service
by Ashot O on 04/21/2023Robert was very professional and helpful during my visit to the dealership. I got a loaner, and my vehicle got serviced and repaired all in just 24 hours.Hi Ashot, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Robert Grass - Valencia BMW
by APatel71 on 04/19/2023I've know Robert for over 15 years - he is the very very best - amazing. I have purchase over 10 cars form him, woudl always go back to himThank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Great inventory and team
by MarineA on 04/18/2023Service was exceptional and I was in and out with a deal that I thought was fair in about 3 hours! Including trading in my vehicle. I have been to other dealerships and they don’t compare! I will definitely be recommending to everyone who… wants a quick and painless experienceHi Marinea, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Valencia BMW and we hope to be of service again in the future.
Very satisfied
by shpnrbn on 04/18/2023I have owned many BMW's purchased or leased from several southern California dealers. Valencia's product pricing, responsiveness, and professionalism are exceptional.Hi, your comments keep us motivated and working hard for all our guests! If you need more help, our team is available to talk -- safe travels!
Service
by Annoor M on 04/18/2023Amazing experience! Fast service and got my car washedHi Annoor, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Customer Satisfaction
by Surge2023 on 04/17/2023I was able to schedule and get service the same day. The text for information is great, the video taken when the vehicle is lifted to see undercarriage is a super big plus.Hi, we are pleased to hear you had such a positive experience with us! If you need more help, our team is available to talk -- safe travels!
BMW X5 Plug In
by Nader M on 04/07/2023I had a great experience working with Mario on my X5. He was very responsive and respectful. Mario answered all my questions and provided and excellent customer service. I definitely recommend him to anyone that would like to purchase a BMW… from Valencia. Mario did an excellent job communicating and providing information.Hi Nader, we're happy you found our staff to be so supportive during your experience here at Valencia BMW. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
2023 740i lease
by CMercuri on 04/06/2023Team was responsive, attentive and efficient.Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
60,000 mile service review
by Micaela on 03/29/2023I scheduled a service for my 2018 X5 XDrive 40e. My service representative is Robert Perez and he is a perfect example of what BMW stands for in my humble opinion. The 60,000-mile service is extensive and I knew it would take more than a… day to complete. Robert filled out the paperwork efficiently and correctly, gave me my copies, and gave updates on the status of my car. I was also fortunate that he was able to offer me a loaner car so that I could keep my appointments. I highly recommend Valencia BMW for sales and service. I am always treated in a friendly and respectful manner, my questions are answered completely, and my car comes back freshly washed and running perfectly. I thank Robert Perez for that.Hello Micaela, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Valencia BMW and we hope to be of service again in the future.
Best no stress sales experience and lease deal in So. Cal!!!!
by 52 Editions on 03/28/2023Amazing service from Greg and Sergio at Auto Nation Valencia. Just got my new X3 delivered to my door at no charge and got the best lease deal after an honest, courteous and respectful negotiation. All on line, never set foot at the… dealership. Thank you Greg and Sergio!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Valencia BMW
by Egenabena03 on 03/27/2023Taylor in the service department was excellent, I was there for a recall done by my personal bmw specialist, and found out i was entitled and need additional service, which was under a warranty I never knew I had. Because of her I was able… to get it done, with rental covered, shuttled and phone and text communication on the progress. This is A+ customer satisfactionHi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Excellent Service Appt
by Jeff B. on 03/20/2023Had my car in several times with a previous service agent, but this past weekend my case was picked up by a new Service Agent- Bill Parks. He tracked down the parts and went out of his way to have the software available as well. Got my car… fixed in no time. Bill went above and beyond to help me get this repair done. Awesome service. ThanksHi Jeff, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
service dept.
by namuloner on 03/16/2023Everything was good except the waiting time.Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (661) 200-9111 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
BMW Valencia - Service
by Suzie Ni on 03/08/2023Great service, ontime, accurate.Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Neil Snied on 03/15/2025