Keyes Lexus
Customer Reviews of Keyes Lexus
Review type:
Bought my first car
Bought my first car
by Mia Jacob on 04/24/2025If you’re buying a car, lexus located in Van nuys is the right place to go. We discussed different options to lease and buy car, ended up buying my first car with them. They were very accomodating and assisted us patiently. Our sales agent… and finance manager made everything goes smoothly. I Could see myself working with them in the near future. They’re amazing!Unprofessional salesperson
by Tyler Truong on 04/25/2025This has been the worst experience we’ve ever had at a car dealership. I usually don’t leave reviews, but this was so bad that I had to. My parents were trying to negotiate a price with a salesperson named Hady Fahed, and the whole time, he… was belittling them and making it seem like they were dumb for the prices they were asking. He was younger, so we tried to ignore it, but it got worse. He started scoffing at them and asking questions like “Are you serious?” and “Where did you get that price?” Mind you, we were trying to bring the price from about $43k down to $40k. Mid-negotiation, he went on his phone and started texting someone, as to show that he thought we were wasting his time. He was very unprofessional. I don’t care how outrageous the asking price of the customer is. You shouldn’t ever scoff at or belittle the customer. Just nicely decline (which he did NOT do). Please don’t waste your time coming here. If you do, make sure you don’t try to negotiate with Hady. He is very unprofessional and will make you feel like you are crazy. Terrible, terrible salesperson.Service Review
by Guest405 on 04/06/2025Bill was excellent and patient. He communicated well and kept me informed of vehicles status while I waited.Thank you
by AndreaG on 04/03/2025Work was done in a timely manner and as promisedHello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Samaneh Jarzegar and Justin Samman lack of integrity and honesty.
by Unhappy costomer on 04/02/2025Samaneh Jarzegar and Justin Samaan were very dishonest and lacked integrity in my wife's car purchase at Keys Lexus a couple months ago. When we went to the office to negotiate the purchase, she showed us a paper and I noticed two charges… of $995 each in addition to taxes, registration fees and purchase price. One was for ETCH and the other one was for Perma Plate. We asked what those two charges were and Samaneh replied that those goverment charges and they were not optional. I replied to her that I knew about the licence/registratin fees that were supposed to be around $600 so why we would have to pay $1,990 in "mandatory goverment fees"? She just replied that those charges were imposed by the goverment and were not optional so we decided to pay those charges. I found out later that those two charges were optional and one was a Theft Deterrent sticker that costs about $20 and you can put it yourself on the car window. The other charge for Perma Plate was for a coating that they put on the pain which is worth about $200 and it doesn't even look like it was applied. We also told her that we wanted to pay cash for the purchase but they still run a credit report for my wife. Samaneh said they still run a credit report even if you are paying cash. I found later that they don't have to run a report but they choose to do it to finance you the purchase as they make money and commission for financing a contract. After agreeing on the purchase, Samaneh took us to the finance person (Justin Samaan). Justin told us that he just needed a credit card to charge $5,000 as it would benefit us because "anybody loves points" on a credit card and the rest we could pay cash. So he made us wait for about 15 minutes outside his office to do the paperwork. Then he brought us in the office and explained to my wife that all the contract information was on a "Zip" memory card that he would give her after signing all documents. He had my wife sign about a dozen documents on an ipad but he never showed my wife the documents where it stated that two charges for $1,990 optional and it had a better description of what the two charges were. Also, Justin never showed my wife that it was a financing contract financed for 72 moths at 7.99% interest. He also had my wife sign a declination consent for a Purchase Cancellation Option Agreement as "no body ever buys it" and you would have to pay $500 restocking fee. About a month later, we found several imperfactions on the car as we did not noticed when we bougth the car because it was very dusty and the imperfections were spray painted but the pain started to come out after a few weeks. My wife didn't want me to write a complaint but I don't think is fair that dishonest take advantage and play with your intelligence to make sales. I read a lot of similar reviews and found out that 12 keyes dealers are now owned by Lithia Auto Sales and they are pressured to make profits.Hello, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly when you have a chance. Thank you, and we look forward to hearing from you. Ramin Hakakian General Manager ramin@keyeslexus.com 818-574-5281
Samaneh Jarzegar and Justin Samaan were very dishonest and lacked integrity in my wife's car purchase at Keys Lexus a couple months ago. When we went to the office to negotiate the purchase, she showed us a paper and I noticed two charges of $995 each in addition to taxes, registration fees and purchase price. One was for ETCH and the other one was for Perma Plate. We asked what those two charges were and Samaneh replied that those goverment charges and they were not optional. I replied to her that I knew about the licence/registratin fees that were supposed to be around $600 so why we would have to pay $1,990 in "mandatory goverment fees"? She just replied that those charges were imposed by the goverment and were not optional so we decided to pay those charges. I found out later that those two charges were optional and one was a Theft Deterrent sticker that costs about $20 and you can put it yourself on the car window. The other charge for Perma Plate was for a coating that they put on the pain which is worth about $200 and it doesn't even look like it was applied. We also told her that we wanted to pay cash for the purchase but they still run a credit report for my wife. Samaneh said they still run a credit report even if you are paying cash. I found later that they don't have to run a report but they choose to do it to finance you the purchase as they make money and commission for financing a contract. After agreeing on the purchase, Samaneh took us to the finance person (Justin Samaan). Justin told us that he just needed a credit card to charge $5,000 as it would benefit us because "anybody loves points" on a credit card and the rest we could pay cash. So he made us wait for about 15 minutes outside his office to do the paperwork. Then he brought us in the office and explained to my wife that all the contract information was on a "Zip" memory card that he would give her after signing all documents. He had my wife sign about a dozen documents on an ipad but he never showed my wife the documents where it stated that two charges for $1,990 optional and it had a better description of what the two charges were. Also, Justin never showed my wife that it was a financing contract financed for 72 moths at 7.99% interest. All he said to pay off the balance in 3 days to avoid charges. He also had my wife sign a declination consent for a Purchase Cancellation Option Agreement as "no body ever buys it" and you would have to pay $500 restocking fee. About a month later, we found several imperfactions on the car as we did not noticed when we bougth the car because it was very dusty and the imperfections were spray painted but the pain started to come out after a few weeks. My wife didn't want me to write a complaint but I don't think is fair that dishonest take advantage and play with your intelligence to make sales. I read a lot of similar reviews and found out that 12 keyes dealers are now owned by Lithia Auto Sales and they are pressured to make profits.
Reliable
by Neil St on 02/07/2025updated 02/14/2025Five cars and counting Keyes Lexus is consistently reliable friendly and thorough. Staff is great.Hi Neil, thank you so much for your positive comments about Keyes Lexus! Feel free to reach out to us if you need anything. Have a wonderful day.
15K SERVICE
by Cindy V on 01/22/2025As always, the service was exceptional. The team was incredibly accommodating, quick, and made the entire process effortless with their friendly and efficient approach.Hi Cindy, thank you for taking the time to let us know how we did. We hope you have a great day!
Fuel and AK were great, the used car manager needs to chill out
by girlgetsacar on 12/21/2024The salesman I worked with were great, however, the used car manager must’ve been having a very bad day because he came off very misogynistic and unprofessional. Borderline almost yelling at me in the process to where my friend and I walked… out of the dealership and got chased down by AK. The finance team was very nice and I’m very happy to be part of the Lexus family. However, I feel like both of the salesman rushed me through the end process, trying to get me off the lot and I still don’t know half of what this car is capable of. I really wished AK and/or Fuel would’ve taken more time to show me the ins and outs of the car and what it can do. happy to be part of the Lexus family though.Hi, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at 818-574-5281 when you have a chance. Thank you, and we look forward to hearing from you. Ramin Hakakian General Manager ramin@keyeslexus.com 818-574-5281
Lexus services
by Barbara on 12/15/2024updated 12/20/2024On my recent visit to Lexus I was received by friendly staff. Bill was very attentive and knowledgeable He listened to my concerns and gave me advice about my car. In all it was a pleasant experience.Hi Barbara, thank you for your kind review; we are happy to pass along your comments to the team here at Keyes Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.
Service to my 2022 ES 300H
by Ronnie G. on 12/09/2024Alejo Morales is just the best. He made sure every detail of my service package was covered. He is very knowledgeable, friendly and thorough.....Hi Ronnie, we're happy you found our staff to be so supportive during your experience here at Keyes Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.
Very knowledgeable, very competent, very pleasant! Will go to him again!
by Karine13 on 11/24/2024Hagob did a great job!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Keyes Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.
Hagob did a great job
by Karine13 on 11/24/2024Very knowledgeable, very competent, very pleasant! Will go to him again!Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Oil change
by Andy Chung on 11/22/2024Ali from Service Dept. He is always the best taking care of our whole family's 3 Lexus. We have been coming for almost 2 years.Hi Andy, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Owner
by Patty324 on 11/14/2024Came in for service and left with a new car, Danny was very courteous and gave us a good dealHi, we're happy you found our staff to be so supportive during your experience here at Keyes Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!
Service
by Vivian C on 10/30/2024updated 11/05/2024My experience at the service Lexus department was great and fast! The service consultant Alejo was very friendly and helpful. He answered all of my questions and concerns. Thanks you so much!Hi Vivian, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
5,000 mile service
by Gorges2 on 11/05/2024The service department of Keyes Lexus in Van Nuys, is efficient and goes the extra mile to assure the quality, and manner service is performed.Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Fuel Steven is THE GUY!
by Ben Jiang on 10/02/2024updated 10/09/2024Comprehensively explained all the details, and helped me to negotiate the price. Very effective & efficient communication.Hello Ben, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Bill Horvat Sevice
by Carol Fox on 10/03/2024As always, Bill continues to provide professional, courteous, friendly, exceptional service. He is an outstanding asset to your organization!Hello Carol, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Service
by CraigPrizant on 09/23/2024Everything went great. Anthony has been my service agent through eight Lexuses and he takes fabulous care of me.Hello, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
Service B
by VahanMar on 09/20/2024Kevin Malone did fabulous, very professional and helpful. Thank you.Hi, we're happy you found our staff to be so supportive during your experience here at Keyes Lexus. We look forward to your next visit! Take care!
Lexus service
by Noname1 on 09/12/2024My rep, Bill was very helpful and timelyHi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Keyes Lexus! Please don't hesitate to reach out to us if there's anything more we can do!
by Barry Lewis on 04/07/2025