Kirby Subaru Of Ventura
Customer Reviews of Kirby Subaru Of Ventura
Review type:
Exceptional service!
Exceptional service!
by Adela on 04/11/2025We recently purchased a Subaru Outback and had an exceptional experience working with Tim Miller at Kirby Subaru in Ventura. From start to finish, Tim was professional, knowledgeable, and genuinely focused on helping us find the right car… for our needs. He took the time to answer all of our questions with impressive expertise and guided us through options that were truly in our best interest — no pressure, just thoughtful recommendations. It’s rare to feel this well taken care of in a car-buying experience. Highly recommend working with Tim and the team!Hi Adela, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Super Subaru Solterra
by Melissa Berenstein on 03/29/2025updated 04/04/2025We purchased a 2024 Subaru Solterra on March 19, 2025. Eric Oland is the salesperson to go to. My husband Jack met with Eric ahead of time to go over the different cars we might be interested in. Eric went to Carmax with Jack to get the… best price for Jack's car that we were trading in. Subaru matched that price. Jack drove several cars with Eric. Eric was very knowledgeable and helpful. He never rushed Jack. He was very patient. When we picked up our Solterra, Eric spent time going over the details of the car. We are very grateful for Eric Oland and Kirby Subaru of Ventura. We are very happy with our new car. We highly recommend Eric for your Subaru needs. We will definitely go back to see him for future purchases.Super Subaru Solterra
by Melissa Berenstein on 03/29/2025We purchased a 2024 Subaru Solterra on March 19, 2025. Eric Oland is the salesperson to go to. My husband Jack met with Eric ahead of time to go over the different cars we might be interested in. Eric went to Carmax with Jack to get the… best price for Jack's car that we were trading in. Subaru matched that price. Jack drove several cars with Eric. Eric was very knowledgeable and helpful. He never rushed Jack. He was very patient. When we picked up our Solterra, Eric spent time going over the details of the car. We are very grateful for Eric Oland and Kirby Subaru of Ventura. We are very happy with our new car. We highly recommend Eric for your Subaru needs. We will definitely go back to see him for future purchases.Hi Melissa, we are delighted to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Incredible experience
by Tim on 02/13/2025I had an incredible experience purchasing my new Outback at Kirby Subaru of Ventura with Bobby Campbell. He helped me find exactly what i was looking for, with so much patience and with no pressure. I've had bad experiences in the past at… other dealerships but Bobby was a true pleasure to work with from the start all the way to the finish. I can't recommend Bobby enough! Ask for Bobby, he will make the car buying experience easy, fun and also get you a great deal.Hi Tim, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
I love Kirby Subaru of Ventura
by Shalli on 01/13/2025I want to share another WONDERFUL experience I had at Kirby Subaru of Ventura, when I was looking for a 2025 Forester!! Bob "Indy" Thacker, wow!! This man was born to do what he does-- and he executes his sales approach with grace,… humility, and an abundance of knowledge and experience-- with zero pressure. He answered my questions before I had to ask them, and he remembered every detail of my past cars, he knew things I didn't even know about the, now four, Subarus I have found at Kirby Subaru of Ventura. It is as if he studied my purchases to know what I like and prefer so that the cars he showed me were all good candidates and I felt that he listened and remembered details that made me feel cared for and seen as a friend as well as a customer. I can't say enough about the whole team at Kirby Subaru of Ventura, even during "paperwork", Valerie Hurt, made the (usually tedious) process seamless, smooth,effecient and fun-- in and out and on the road in a sparkling black 2025 Subaru Forester. I have said it many times and I will say it again, I will never go anywhere but the Kirby Auto Group for my vehicle purchases, services and advice-- the heart of this dealership is worn on the sleeves of every team member and I respect that and feel like I can trust in my purchases as well as my saftey on the road. Thank you Bob "INDY", thank you JP Amaro (the follow up calls and constant presence of delivery, help, explanation for my questions as they come up even weeks after purchasing the vehicle have given me great confidence on the road) thank you Kirby Subaru of Ventura, I love being apart of the "Love" you share, as I was able to choose 'Make a Wish' to make a generous donation to a beautiful cause through the loving people at Kirby Subaru of Ventura!Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
A very smooth buying experience.
by Bruce P on 01/12/2025I feel very fortunate to have worked with Robert Papandrea at Kirby Subaru. There was never any sales pressure. He is a salesman that will do everything to help with your concerns. The key point is trust. I don’t write online reviews,… though, in this situation I felt it was the least I could do to express my appreciation to Robert for all of his help and advise.Hi Bruce, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Good value and selection
by Steve on 01/04/2025My wife and I had a very good purchase experience at Kirby Subaru of Ventura. Our sales consultant, Bobby Campbell was very helpful and professional throughout the entire process.Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Good Dealership Great Salesperson!
by Greg R on 10/24/2024updated 01/03/2025Bobby Campbell was my salesperson and he was Great! Knowledgeable and attentive to all of my needs He answered all of my question's and followed up immediately over the following days as I was making my decision. If you want a Subaru see… Bobby!!! “Excellent customer service, highly recommend working with Francisco!
by Marie on 12/31/2024Tired of not being treated like a person during the overwhelming car shopping experience? I was too until I came to Subaru and worked with Francisco. He was considerate of my time and helpful to get exactly what I wanted. Highly recommend!Hi Marie, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Amazing Experience Buying a New Subaru
by Scott G on 12/30/2024I recently had the pleasure of working with Ricky at Kirby Subaru of Ventura, and I can't speak highly enough about our experience. From start to finish, Ricky was the epitome of professionalism, courtesy, and expertise. He made the entire… car-buying process seamless, stress-free, and even enjoyable. Ricky’s knowledge of the Subaru lineup, especially the features of the Outback Wilderness Edition, was exceptional. He took the time to explain all the features of our new vehicle in detail, ensuring we understood everything before we drove off the lot. His patience and willingness to answer all of our questions made a huge difference and gave us confidence in our decision. What stood out most was Ricky's approach to customer service. He was not only personable and friendly but also fair and transparent throughout the process. We never felt pressured, and he worked with us to ensure we were getting the best deal possible. His responsiveness was also top-notch—he was always quick to follow up, whether by phone or email, and made sure we had all the information we needed. I would absolutely recommend Ricky to anyone in the market for a Subaru. His dedication to his customers and his genuine passion for the brand are evident in everything he does. If you're looking for a trustworthy and knowledgeable sales professional, Ricky is your guy!Hi Scott, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
2024 Solterra is great, Sales Staff are Rock Stars
by Frank C on 12/22/2024I just bought a 2024 Solterra. Prior to this purchase, I visited Kirby 3 times to look over the Solterra's. Each visit, I learned more and more about the vehicle. During this purchase, the experience was zero stress, zero pressure. Sales… treated me like a good friend. Sales talked me through the sales process. They worked the pricing and numbers with me. I appreciate everything that they did for me today. This is my third Subaru from Kirby. They treat me very well. Today, I made several new friends.Hello Frank, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great purchase
by Mike Harvey on 12/04/2024Very good communicators!Hi, we are very happy we could provide you with a positive experience! Safe travels!
Stress free purchase.
by Judy on 11/02/2024Bobby Campbell was so helpful from the minute I walked into the dealership. He showed me the car I was interested in (Forester). Explained what was new on the 2025 and asked if I wanted to drive it. I drove it and loved it just what I was… looking for. With absolutely zero pressure he said to think about it.. I decided then that I wanted this car. We dud the paperwork and the car was delivered to me in a few days. GREAT EXPERIENCE, thank you the team at Subaru of Ventura and especially Bobby Campbell.Hi Judy, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great experience
by Scott on 10/24/2024Dealt with Bobby Campbell, who worked with me to get me a 2025 Outback at the price I wanted to pay. Was super helpful.Hi Scott, we're happy you found our staff to be so supportive during your experience here at Kirby Subaru of Ventura. Our team is available should you require any extra help.
Best SubaruDealer in the West!
by MManuel on 10/10/2024Great customer service! 1st time buyer and was treated like family. Ricky Arias answered the phone as I was only enquire about the 2025 Outback. After calling more than 5 dealers I felt deflated and defeated. Ricky made me feel as if he… dropped everything to cater to my needs. I called about 5 other dealer around me and Kirby Subaru of Ventura was the first place to make me feel I was welcomed. There was no pressure at all during the sale. We sat in the car, he simple asked, “What do you think?” Then followed up by showing each and every feature that the 2025 Outback has to offer. Waited for financing and the same no pressure attitude. Adam Quinones talk to me like we were long time friends. Ricky Arias saw me after financing and told me that he was going to personally detail my car! I was shocked! That’s when I know I choose the right dealership for my purchase. Fantastic customer service and no pressure attitude makes Kirby Subaru of Ventura an absolute stand out in my book!Hi, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great expeirance
by Brian on 10/07/2024Bought a 2024 wrx 6mo ago from Ricky, was a very confortable expeirance, just traded in the 2024 for a 2021 STI. Ricky was able to make this happen for me with ease. I got a more than fair trade in offer that I could not refuse. Jordan, Val… are awesome aswell as the hole Kirby family. Thank you guys..Hi Brian, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
You Won't Be Disappointed
by Barbb on 09/15/2024From the moment we walked into this clean, well kept dealership, we were treated with respect and kindess. Dale, our salesman was courteous, knowledgeable, and never pressured us. After showing some dissatisfaction with one of the models we… really liked before test driving, he gently directed us to another trim line for a test drive which we fell in love with. Although the car was more expensive than what we wanted to pay, we feel we walked away with the perfect car for us and we are very happy with the entire process. Valerie, in financing even made it fun to write the big check! Thanks all.Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!
THe best
by Dave Sanders on 07/29/2024Sales and finance professionals. Austin Dietz is the best salesman in the area. Straight forward and most congenial and professional. My second purchase form Kirby Suburu and dealing with Austin Dietz.Hi Dave, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Easy Process
by Danar on 07/26/2024Bobby is fantastic! If you are looking for a Subaru look for him, he is down to earth, easy to talk to and makes the car buying process as easy as it can be.Hi Danar, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Another pleasant experience
by Curtis Lewis on 07/23/2024This is the 4th car I have purchased at this dealership since 2015 and again it was another pleasant experience. I have purchase vehicles (for my wife) from other dealerships during this same period and they ranged from unpleasant to… combative. All my purchases from Kirby Subaru have been from the same person, Francisco Vasquez, who has indeed been a pleasure to work with.Hi Curtis, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Francisco and Jordan are absolutely killing it
by Brody Graham on 06/29/2024Absolutely stellar team. Communication was top notch. As someone who buys and sells cars regularly, I can honestly say that this was the best dealership experience I've ever had. Francisco was a stellar advocate and we came out of the deal… extremely happy. I would recommend Kirby Subaru and especially Francisco to anyone interested in a painless and worth while buying experience. I can't stress enough how good of a team they have here!Hi, we really appreciate your feedback! Safe travels!
Subaru Crosstrek
Subaru Forester
Subaru Solterra
Hi Adela, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
by Stephanie Mavis on 04/12/2025