Valley Hi Kia
Customer Reviews of Valley Hi Kia
Review type:
Phenomenal First Time Car Buying Experience
by connielala09 on 07/09/2020This was my first time purchasing a car. The team at Valley Hi Kia truly made this experience a wonderful one. I had submitted an interest form online and I was promptly contacted by Marisol Martinez. She was attentive to my questions,… concerns, and interests. She set up an appointment for me to come in and reassured me that she will share the notes of our conversation with the sales associate. Two days later, I made it to my appointment, I met with the team who took great care of me, and drove off with the car that I had been obsessing over for 2 months. Thank you Mr. Anwar Shawwaf, Mr. Grey D’Antonio, Mr. Fareez Fakhoury, and Mr. Danny Lopez for the amazing first-time-car-buying experience.Wonderful Staff
by Angelmyst on 07/13/2018My father passed away a few months ago and the truck they had was way to big for my mom to handle. We went to Kia to see what they could do for a trade in. Frank was are salesman and he was so sweet and understanding to my moms loss. They… got my mom the car she always wanted and Stephen our finace person was funny and nice. It was the best experience Ive ever had at a dealership.Worst car buying experience ever!
by Rjgrant on 03/29/2018We went in to Valley Hi Kia to look at the Kia Sorrento EX 2.0L Turbo or EX V6 models. We were greeted by Frankie, our salesman who showed us the cars and took us on the test drives. I let Frankie know that I was already pre-approved with… my financial institution and had check-in-hand. When it came time to talk business Frankie contacted his manager, Grey, to work with us for best price. Grey appeared to work in F&I and was very rude to us. He told us that the BEST offer that they could offer us with taxes and registration was $37,700. I told him that I had already contacted Jazz at Fontana Kia, Monique at Citrus Motors Kia of Ontario, and Kia of El Cajon (which is far away, but I would be in their neighborhood in a week). David Gunn of Kia of El Cajon was able to offer the same exact model (with all the same packages) at $35,600 with taxes and registration. When i told Frankie and his manager, Grey, they both got defensive with me and demanded to see my phone so they could see it and "make sure". I told them no and they treated me like I was a liar. They were very argumentative with me and would not work with me no matter what I said. The whole process went downhill from here. Grey told us there is nothing they could do for us and would not negotiate. They were very rude to us throughout the whole ordeal. Frankie and Grey acted like I owed them something or that I owed them a favor. When my wife and I walked out on them Frankie came running over to us to try to sell us a cheaper model and told us that this one is in our price range since we can't afford the Sorento that we were looking at. I'm not sure how he knows what my price range is, as I never disclosed that with him, but I wasn't about to purchase a vehicle for well above MSRP, especially when other Kia dealerships were quoting less than Valley Hi for the same model and packages. I ended up purchasing a BMW from BMW of Ontario. Valley Hi Kia-- go look at BMW of Ontario. This is how car buying and selling should be! ***DO NOT PURCHASE FROM VALLEY HI KIA!! WORST CAR BUYING EXPERIENCE EVER!***Best Overall
by carrillo1963 on 12/06/2015The best car buying experience ever!! Bought many cars over the years and usually left feeling as if I had been taken, not here at Valley Hi Kia. 1st off Gloria Coronado my Sales Rep made the experience a pleasant one, very knowledgeable… and listened to my car buying needs.This young lady definitely has a career in sales!! Next Moe Carballo the Sales Manager made the numbers happen, very polite and couteous. Finally Moises Sanchez the Finance Manager was pleasantly polite and friendly, he also made it happen. Its because of these professionals I highly recommend Valley Hi Kia. They will continue to have my business.worst car dealership
by chip46 on 02/14/2015Horrible people. Tricks and gimmicks to lure you in then nothing but the opposite of what they will tell you on the phone. I will never by another car from vhk.Great place unless you are Native American
by kzucco on 12/28/2014If you are Native American I would recommend steering clear of all the Valley Hi dealerships. They like to say that they are not Anti-Indian, of course if you come in with all the documentation that the state requires for Tax Exemption they… turn on you real fast. So either they are Racist or just don't want to deal with the headaches that obviously come with filling out a couple forms to satisfy the state. Not to mention that you can always find a better deal a short 30 mile drive down the hill. Buyer beware.Excellent Car Buying Experience
by balkanattitude on 06/26/2014The sales staff at Valley Hi Kia are extremely customer service oriented and make every attempt to provide a non-pressure buying experience. The staff is very knowledgable about their product line. I have recommended this dealership to… many of my friends and they have similar feelings about the car buying experience at Valley Hi Kia. I don't like to recommend anything unless I know that my family and friends will be treated with respect and receive quality treatment. I have been proud to send my friends and family to Valley Hi Kia. Each one that I have recommended has been extremely happy with their experience. I want to conclude by saying, "Go to Valley Hi Kia if you want to have a great car buying experience and obtain the best value for your dollar.""In writing" means nothing to these guys!
by hdtruth on 11/16/2010Also watch out for their convient" I forgot exactly what I said" Had quote written down on sales card by sales men and infront of the manager. Go to make deal with car dealer and they have the nerve to call and ask both salesmen and… manger just what it is they promised. Neither could really remember what the deal was exactly and that figure on the card was a general 'possibility" But they were not sure they meant it exactly as it was written. ( really? give me a break!). Like I would of come back if I did not think that we already had the deal taken care of..what a joke and a disappointment. That dealerships are still doing the stoneage pressure sales instead of giving a price and sticking to it and standing behind your sales men. Don't suppose that there being another party interested in vehicle there too had anything to do with them running back and forth between us. Instead of taking the group that was there first and had test drove vehicle before anyone else and just dealing with them they made it like a "highest bidder" deal. I walked out after neither the manger or the salesmen could seem to remember the talk we had just the day before. Husband dealt with them , I was done. This is the worst experience I have ever had at a dealership and I was made out be a liar also. We did get the car but I have bad feelings about it and want nothing to do with the vehicle. Don't bother getting it "in writing" here, they have altimers and won't believe you anyways.kia dealership
by estaban3 on 02/29/2012updated 04/25/2025We had a good time at the dealershipKia Soul fun car to drive
by julzsoul1 on 03/29/2012updated 04/25/2025We love our new Soul, it has so much room and gets great gas mileage. Valley Hi Kia made buying this car so easy and fun, it was the best experience I've ever had buying a new car, they were all very friendly.Thank you so much for your kind words. We really appreciate you coming in to see us and are happy to hear that our team made your car buying experience such a positive one. We hope you're having fun in your Kia Soul! Be sure to check out our Facebook and Twitter pages for access to exclusive coupons and special offers. Sincerely, Eddie Chavez - General Manager echavez@valleyhi.com 760-962-9522
Me, husband & dogs happy
by buddyboudroux on 03/18/2012updated 04/25/2025The dealership & our salesmen were very easy to work with. They worked very hard to get us the vehicle we wanted at a good price & a reasonable payment. We love our Sedona Van, it is easy to take our dogs places, my inlaws can ride in it… with their walkers stored in the back & they can get in & out with ease (they are 91 & 88). We can carry 6 adults with all of their golf clubs comfortably & the gas milage is good. Thank you, Valley High Kia.Thank you for taking the time to let us know how we're doing. We're glad to hear that our team was so helpful and provided you with a personalized experience. The whole Valley Hi Kia team believes that catering to the customer's wants and needs is very important. Congratulations on your Sedona van and we're glad to hear that you're enjoying it. Check us out on Twitter and Facebook for exclusive monthly specials. Sincerely, Eddie Chavez - General Manager echavez@valleyhi.com 760-962-9522
RUDE & OVERPRICED
by angelaholly on 09/04/2011updated 04/25/2025First of all, their cars are priced 5k over TMV, & they scoffed at Edmond's pricing. I told them l wanted to test drive a base model Sorento, & they send a 3rd rep out who tells me the Sorento model we're taking out will drive just like a… base model even though it was 10K over base price. This was not true so afterward l asked to test a base model engine. They left me outside in 100* heat for 10 minutes to "find" a base model. I finally went inside where l waited for another 10 minutes as they "searched." l finally walked out & the internet mgr chased me down. I told him l thought they forgot abt me + their prices wr just too high. When he tried to push a model 5K over my price range, ny boyfriend td him no. He then asked my boyfriend if HE would be paying MY car bills. When my boyfriend didn't like that, he told him not to get "his feelings all hurt." Very rude & disrespectful & ridiculously overpriced!2012 Sportage
by 19bruman62 on 03/01/2012updated 04/25/2025I highly recommend this vehicle. The safety features, look and fuel efficiency are only three of many reasons to own one. The styling wont go stale either. High Desert Kia treated my wife and I just right during the purchase process. Much… appreciated. Had one vehicle service since the purchase and found that department professional and personable. Oh, the price was in the lower range of what I found on varios web research sites.Congratulations on your new Sportage! We aim to provide a comfortable buying environment and it appears that you've noticed our efforts. Please don't hesitate to contact us with any questions or concerns and we look forward to seeing you at your next service appointment. Also, be sure to take advantage of our online specials by following us on Twitter and liking us on Facebook. Sincerely, Eddie Chavez General Manager echavez@valleyhi.com 760-962-9522
Loving my 2010 Kia Optima
by kingrichard17 on 03/13/2012updated 04/25/2025Bought me a 2010 Kia Optima on 2/17/12 at Valley Hi Kia's Tent event at the Victor Valley Mall. Shawn Nezari was great. He is by far the best person I ever dealt with at a dealership. He made my wife and I feel comfortable and ensured us… that we would get a car. Ronnie Saunders was our sales associate who also helped us out and I have to say this car rocks. Great gas mileage, satelitte radio etc. Thank you Valley Hi Kia Sincerely, Richard LawsonThank you for this outstanding review, Richard! Were glad to hear you came to see us at the Tent Event. Our customers mean the world to us and it is encouraging to know that you saw this first-hand from Shawn. We sure do hope you are enjoying your 2012 Kia Optima; what a great car that is! Please take advantage of our latest news and special offers by following us on Twitter and Facebook. Sincerely, Eddie Chavez - General Manager echavez@valleyhi.com 760-962-9522
Awesome
by nopwaskey4 on 05/22/2012updated 04/25/2025This dealership and Edmund were great to deal with. The process went pretty quick and smooth. Great ServiceThank you for taking the time to write this excellent review. We make it our goal to give each customer the easiest and most convenient car-buying experience possible and we are glad to hear you left Valley Hi Kia happy. Please dont hesitate to give us a call or stop in if you have any further questions regarding your new vehicle. Congratulations and thank you for choosing Valley Hi Kia! Be sure to like our Facebook and Twitter pages to receive exclusive deals and promotions. Sincerely, Eddie Chavez General Manager echavez@valleyhi.com 760-962-9522
Satisfied Grandma/Lady
by jvenditti on 03/05/2012updated 04/25/2025I was treated courteously and promptly and we purchased the car the same day we looked at it on dealer's lot. We had a Kia van previously and were satisfied and so we went back to Valley Hi Kia. So far everything has gone fine and I hav no… complaints.Thank you for letting us know how we're doing. Our team is dedicated to providing our customers with an outstanding experience every time they visit our dealership. We are pleased that we were able to earn your continued business and thank you for your loyalty. If you have any questions please contact us and we would be happy to answer them. Be sure to follow us on Twitter and Facebook to become eligible for exclusive savings! Sincerely, Eddie Chavez - General Manager echavez@valleyhi.com 760-962-9522
Happy Mom
by nascarfan6 on 03/14/2012updated 04/25/2025Very happy with my car.We would like to sincerely thank you for writing this review. Customer satisfaction is among one of our many important values and it's flattering to hear that we have achieved this with you. Please feel free to contact us if you have questions or concerns. Also, be sure to check us out on Facebook and Twitter to see our exclusive service specials and coupons. Sincerely, Eddie Chavez - General Manager echavez@valleyhi.com 760-962-9522
Great customer service!
by msjae on 02/29/2012updated 04/25/2025From the moment I stepped on the lot, until the moment I drove off in my new car, everyone I dealt with were great and personable! I would definitely refer my loved ones and also, purchase another vehicle at Valley Hi Kia!On behalf of the whole Valley Hi Kia team, we sincerely appreciate your kind words. Our team is completely dedicated to providing top quality service with a smile and we're glad to hear that you've found this value in us. Feel free to contact us with any questions at all. And dont forget to visit us on Twitter and Facebook to become eligible for exclusive monthly specials! Regards, Eddie Chavez General Manager echavez@valleyhi.com 760-962-9522
Satisfied Lady
by this1smine89 on 03/01/2012updated 04/25/2025I went to Valley Kia for a car I found on line. It was there, I bought it, and love it. I was in and out in a decent amount of time and did not have to go back and forth like I imagined it to be.Thank you so much for your kind words. We really appreciate you coming in to see us and are happy to hear that our team took excellent care of you in a timely manner. We hope that you have fun driving your new car! Be sure to check out our Facebook and Twitter pages for access to exclusive coupons and special offers. Sincerely, Eddie Chavez General Manager echavez@valleyhi.com 760-962-9522
Love my new car
by sumdunson on 02/29/2012updated 04/25/2025My husband and myself went to the dealership to look at the New Optima and were bummed to find it out of our price range. After talking with our Sales guy, he suggested we look at the Soul. My husband is a big guy standing at 6'8" and he… fits comfortablly inside. Actually the car is a perfect fit for our family. I drive it 100 miles a day for work, and I love how fuel efficent it is. Our day at the dealer was long, but they always are when you buy a new car. THe sales guys we talked to were great and they follow up on any questions very timly. I know the dealership closed down a year ago, and now is under new ownership, so I think any of their past problems are in the past, because we had a great experience. I have sent a couple friends to them for cars, and plan to send more! Thank You!On behalf of all of us at Valley Hi Kia, we'd like to thank you for your outstanding review. We're pleased to see that we've been able to earn your recommendation and that our team could help you into a car that was a perfect match. We hope you and your husband enjoy your new Soul! Be sure to check us out on Facebook and Twitter for the latest Kia news and exclusive service coupons. Sincerely, Eddie Chavez General Manager echavez@valleyhi.com 760-962-9522
HORRIBLE BUSINESS
by highdes101 on 07/16/2012updated 04/25/2025Bad bussiness. Will not be held accountable for the junk car they sold me. Needs new transmission months after purchasing a used Kia. AC needed work. Valley Hi had no idea what was wrong with the car, had to take to an alternative mechanic.… Valley Hi wont take this junk car back or even offer to re-finance a alternate vehicle for good business. The entire Valley Hi company is making a bad name for themselves, they want to promote good business but cannot back it up.
Thank you for this short and sweet review. We're so thrilled that you had a good experience with us! Please don't hesitate to contact us with any questions and don't forget to look us up on Facebook and Twitter for industry news and service specials. Regards, Eddie Chavez General Manager echavez@valleyhi.com 760-962-9522
by valleyhikia on 03/01/2012