Mercedes-Benz of Walnut Creek
Customer Reviews of Mercedes-Benz of Walnut Creek
Review type:
Amazing ! Just amazing
MB - 2025 EQE 500 SUV
by GuidoDog on 04/19/2025Sales rep was very thorough and knowledgeable.We really appreciate your positive review! We look forward to your next visit! Take care!
Walnut Creek Benz Dealer
by BoopsNapa on 04/16/2025updated 04/23/2025Savaun was great. Very helpful and patience in finding the car we liked. Update April 2025: Savaun our salesman, the finance department & everyone we met while buying our new car were so professional & pleasant!Hi there, thank you for sharing your positive experience! We hope to see you soon!
Amazing ! Just amazing
by Marga M. on 04/20/2025I just bought a car and Jose Hernandez helped with everything . I had a fabulous experienceMarga, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Walnut Creek
Hidden Costs and a Car that was not checked
by Jack Parkman on 04/16/2025Had to swallow multiple hidden fees & add ons that did not ask for but unable to remove. Car shows defects that should have been found during the inspection that were clearly missed after driving for just a day. Zero trust in the… dealership going forwardJack, Thank you for taking the time to leave us this feedback. We would appreciate the opportunity to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Jasmine, at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Poor Communication and Deceitful
by Unhappy on 04/10/2025I’ll begin by acknowledging that the salesman performed reasonably well. However, I have concerns about the management and dealership itself. The salesman inadvertently misinformed me about several features of the car, although I don’t… believe it was done intentionally. I wish he had conducted thorough research and provided accurate information instead of making assumptions because that is what I wanted to hear. Without going into specific details, I was deceived at least five times during the transaction that I am aware of. Consequently, I ended up settling for a vehicle that is still nice, but not the one I had genuinely desired and was happy to pay for. I am deeply disappointed with my experience at this dealership and will not be purchasing another vehicle from this dealership. I had high expectations for this Mercedes dealership given the fact that I’ve purchased a couple cars from them. Something has significantly changed, and not for the good.Hello, Thank you for taking the time to leave us this feedback. We would appreciate the opportunity to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Jasmine, at jasmine.ewing@mbofwalnutcreek.com. We look forward to hear ing from you.
My new AMG 35
by snowdog on 04/04/2025Excellent sales experience thanks to Dina, who helped us. Very transparent and helpful. No gamesmanship. Nice trade-in value for the car I was turning in as well.We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
2025 GLC350e at Mercedes Benz of Walnut Creek
by nessa0997 on 03/23/2025We had a wonderful experience selecting our new car. Jim Sparacino was assigned to us, and he was incredibly patient and knowledgeable. He took the time to answer all our questions and thoroughly explained the features of each vehicle. We… were interested in a hybrid or electric car and ultimately decided on a plug-in hybrid. Jim provided us with various financing options and kept us updated throughout the entire process. He even gave us time estimates so we could take a walk while waiting, which we appreciated. The dealership also had a comfortable guest area where we could relax. Jim went above and beyond by helping me set up the app on my phone and connecting it to the car. To make the moment extra special, he placed a big red bow on our new car and offered to take a photo of us with it. Thank you, Jim, for making our car-buying experience so smooth and memorable!Hi Nessa, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
First time experience with this dealer
by Robertcapuy on 03/19/2025Jose was very friendly and polite. John Lee warmed up after a while. The rest of the staff seemed to be very cold😳 Jose told me several times the vehicle will be cleaned and detailed. That was not done very well. Facility was nice.Hi there, we're so happy we were able to help you out! If you have any further questions, please don't hesitate to reach out!
So Lame
by Cpeterson on 03/13/2025I leased an EQS 580 and were promised excellent service. Our experience thus far has been abysmal. Our tire and wheel coverage was not honored leaving us with a large bill. For such an expensive care we were not offered a loner car when we… needed covered repairs and had to take a provided Uber ride back to my home. The sales manager promised to take care of our issues only to quit returning multiple call backs. I brought the car for tire replacement, I was sent out with 4 different tire pressures and had to immediately return to have this dangerous situation resolved. The only bright spot was working with Omar Khan our sales representative, he has been trying to help us during this whole ordeal. Update March 2025: Ok, not surprising, the dealership responded with a canned response. If you look they respond similarly to all negative reviews. They have never once attempted to actually reach out to me. At this point I’ve decided to stop trying to get Walnut Creek Mercedes Benz to do the right thing,-I would rather eat what they owe me. DO NOT EVER DO BUSINESS with this company!Hi there, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Great experience on a pre-owned
by LeeKling on 03/17/2025All of the salespeople and sales manager were extremely helpful and accommodating. This particular vehicle was very attractive (very clean and super low mileage), so there wasn't a lot to quibble about. But they were still willing to work… with me and negotiate. The process was very smooth, and they really took good care of me. I walked out feeling very satisfied and felt I got a great car for a fair price. That's all we really want, right?Hi, thank you for taking the time to let us know how we did. Please don't hesitate to reach out to us if there's anything more we can do!
Amazing Benz buying experience
by Car_Buyer101 on 03/16/2025I recently had an outstanding car buying experience at Mercedes Benz of Walnut Creek. From the moment I walked in, the service was top-notch, and I couldn't be happier with my new GLC 300. A special shoutout goes to Dina, who made the… entire process seamless and enjoyable. Dina was incredibly patient, took the time to understand exactly what I was looking for, and worked diligently to find the perfect car for me. What stood out the most was her dedication—she promptly alerted me when a new GLC 300 came into the inventory that matched my preferences. The professionalism and genuine care displayed by Dina and the entire team at Mercedes Benz of Walnut Creek truly set them apart. I highly recommend this dealership to anyone looking for an exceptional car buying experience. Thank you, Dina, for helping me find my dream car!Hi there! We're so happy we were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.
Omar Khan. Best salesman ever!
by Jar120m on 03/12/2025Everything at Mercedes Walnut Creek was pleasant and efficient. No pressure or upselling. Lease terms were great and clear. Omar helped with our current car. We were happy to do business with him againHi, we're glad you had such a wonderful experience with us! Until the next time we meet, take care!
Beyond Great Buying Experience
by SSG0216 on 03/08/2025I worked directly with Jose Castro at Walnut Creek Mercedes Benz in buying my new 2025 GLE coupe and it was a GEEAT experience from start to finish. Jose has a great professional demeanor and is very detailed and thorough, and honestly the… best sales experience I’ve ever had. Jose went above and beyond and answered all my questions quickly with detail. There wasn’t a moment that I was disappointed and that rarely happens. I highly recommend Jose Castro to anyone wanting to purchase a new Mercedes. I have not a single ounce of buyers remorse and that speaks volumes! Ask for Jose you won’t be disappointed.Hi, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!
Exceptional service and a seamless car buying experience
by Reza Nasouri on 03/04/2025We recently purchased a car from Mercedes-Benz of Walnut Creek, and the experience was truly excellent. From start to finish, Ali went above and beyond to ensure everything went smoothly. He worked incredibly hard to get us the best… possible deal, always keeping our best interests in mind. His dedication, professionalism, and genuine care for his customers made the entire process enjoyable and stress-free. The finance team, especially Hany, also did a fantastic job. He was meticulous, patient, and took the time to explain every detail clearly, making sure we understood everything without feeling rushed. Ali’s manager, Nate, was also great—he helped oversee everything and made sure we were getting the best deal possible while ensuring the process remained seamless. Overall, we had an absolutely amazing experience, and I highly recommend working with Ali if you’re considering a purchase. His commitment to customer satisfaction truly sets him apart.Reza, thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!
Great Sales team
by David S on 02/23/2025Ali and the sales team went out of their way to make sure that I got my new car delivered on a Saturday night. Great team and would definitely recommend working with them.Hi there, thank you for taking the time to let us know how we did. Please don't hesitate to reach out to us if there's anything more we can do!
Great experience working with Uri
by MrRobB. on 02/19/2025Worked with Uri on new MBZ purchase and he was great to work with. He had the vehicle we wanted ready for a test drive when we arrived for our appointment and the negotiations were relatively easy and seemed fair. I would definitely work… with him again!Hi there, thank you for taking the time to let us know how we did. Please don't hesitate to reach out to us if there's anything more we can do!
Terrible Post-Sales Customer Service
by Reviewer on 02/13/2025Leased a new EQS 450 from this dealership with a terrible post-sales customer service experience. Signed initial contracts to secure vehicle, took actual receipt of vehicle weeks later since they weren't yet on the lot, and found out that… the lease contract still started on the initial contract date instead of when I actually recieved the vehicle. Promises were made by sales to make up for it with a one month payment off of the new lease with no actions taken at all to honor (very shady and questionable). Absolutely no communication from sales or finance after numerious texts and email. Even the GM is no where to be found in returning customer inquiries or helping to resolve. I've leased new vehicles from all Mercedes-Benz dealerships in the Bay Area for the past 17 years and this has been the worst experiences I've ever had!Hi there, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Fantastic experience with Jarel and Jason at Walnut Creek MB
by Happy Girl on 01/28/2025I am so grateful for the experience I had with Jason and Jarel. This is my first time getting an EV, and my first time getting a new car in a long time. They were so patient, informative, and just really helpful. They truly wanted to… find me the car I wanted, and went to extraordinary lengths to help me find the right car for me. I asked a ton of questions and they went through everything with me. It was a great experience and I'm incredibly happy with my purchase and the service I received!!! Couldn't have asked for it to go any better!Hi there, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Outstanding customer service!
by Mari Akbar on 01/19/2025updated 01/27/2025As a Mercedes owner for many years, this is the first time I got my car from Walnut Creek dealership, and I must say their customer service is exceptional! They are extremely knowledgeable and helpful. Thomas and Sevan, who helped me, made… it possible to get the car I didn’t think I could afford. They truly made it happen! Thank you so much for providing such outstanding customer service. I will definitely be a returning customer at this dealership!Thank you again for taking the time to let us know how we did. Please don't hesitate to reach out to us if there's anything more we can do!
Walnut Creek Mercedes Benz
by Nevaeh V on 01/14/2025updated 01/21/2025Met my needs and wasn’t shady at all!! Thank you to Margorie and Nic I believe for making everything quick and easy as well as smooth!!!Hi Nevaeh, thank you for taking the time to leave a review for us at Mercedes-Benz of Walnut Creek. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
Avoid Avoid Avoid !!!!!
by Nahshal on 01/11/2025Do not go to Walnut Creek Mercedes at all there service in new car sales is horrible the finance department is just horrible they treated me like SH….. t and I paid cash for the car what a mistake to buy from these peopleNahshal, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Mercedes-Benz GLC-Class
Mercedes-Benz EQB
Mercedes-Benz C-Class
Marga, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Walnut Creek
by Mya Perez on 04/21/2025