Mercedes-Benz of Walnut Creek
Customer Reviews of Mercedes-Benz of Walnut Creek
Review type:
Amazing ! Just amazing
Used Car Purchase
by Gregory on 05/02/2024Tim Crane was my salesman. Tim was a super nice guy, very helpful and created a no pressure situation. Really appreciate his professional salesmanship.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Mohammed Khan
by Ada LeGris on 04/25/2024He did an excellence job to meet my needs. He communicated with me all thru the transaction. I am very happy with his service.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Amazing customer service
by Happydrivr on 04/18/2024After several years of leasing (elsewhere), I was tired of settling for a car with features I didnt want or love just because it was on the lot. My sales advisor, Ou, patiently looked through countless options and inventory until I found… exactly what I was looking for. I couldn’t be happier with my choice in both the car and the dealership. Thanks!!Thank you again for taking the time to let us know how we did. We hope you have a great day!
5 Star Experience
by Charlie on 04/16/2024I had an incredible experience with Faran at Mercedes-Benz. His professionalism and dedication made my car-buying journey smooth and enjoyable. With Faran's guidance, I found the perfect Mercedes-Benz vehicle, showcasing the brand's… exceptional quality and innovation. I highly recommend Faran to anyone looking for expert assistance and a memorable purchasing experience. Thank you, Faran, for your outstanding support!"Thank you again for taking the time to let us know how we did. We hope you have a great day!
Excellent sales experience
by dtjs550 on 04/13/2024My salesperson Tim was excellent and ensured I was pleased with my purchase. Thomas, sales manager also went above and beyond to ensure I was satisfied. Highly recommend this dealership.Thank you again for taking the time to let us know how we did. We hope you have a great day!
White Glove All The Way
by MadisonK on 04/10/2024White Glove all the way! Jose C. (Sales) & Nic (management) are gems at this dealership! Jose is knowledgeable, efficient, and goes above and beyond in his pursuit to help his clients achieve their goals. Nic is readily available, he’s… creative, and works relentlessly on your behalf to find your solution. Drove off the lot with one of the best looking cars on the road ;) thank you MB Walnut Creek team!Thank you again for taking the time to let us know how we did. We hope you have a great day!
Eqs 580 suv
by Sam sam on 04/05/2024Great team work by staff. Great deals. Tim crane and Amanda are bestThank you again for taking the time to let us know how we did. We hope you have a great day!
Great Experience
by LizBLong on 04/04/2024I was treated so well at this dealership. Professional all around from the greeter, to the sales person, to finance manager.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Walnut Creek Mercedes is AWESOME!
by Miguel J. on 03/29/2024Very friendly staff that was professional from start to finish! No hassle sales, along with unbelievable finance manager, John, I couldn't be happier with my new Mercedes!Thank you again for taking the time to let us know how we did. We hope you have a great day!
Bad experience
by martinsah on 03/28/2024I leased a vehicle from this dealership. They were one week late on delivering the vehicle. Upon delivery there was a receipt for Burger King under the driver's seat. The miles were higher on the vehicle than it was stated in the contract.… In addition, one of the cameras on the vehicle was not working which made certain features like lane assist, active distance, and cruise control malfunction.Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Great job, excellent pricing
by Paul lab on 03/25/2024Great job by Jose Maria, very good pricng aswell. bought a car that was shipped to me in Texas.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Excellent customer service
by Error1202 on 03/23/2024I used a lease broker, but every interaction with the dealership was easy, convenient, and professional.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Lease Buy Out
by Big Fan on 03/21/2024Another in a long series of great experiences with MB of Walnut Creek. From the initial lease to the ongoing service to the recent lease buy out, the dealership's staff provided an ideal balance of professionalism and personal attention.… The atmosphere is calm, and the interactions are aways smooth - clear expectations set and always far exceeded. I cannot compliment them highly enough.We're so glad that we were able to go above and beyond your expectations! Thank you so much again for your feedback! We hope you have a great day!
Excellent Service in Sales
by Dr. Jag on 03/16/2024Excellent service from the salesperson. I got more than I wanted in the electric SUV.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Pleasant experience!
by Shideh H on 03/14/2024Jeniffer and Kevin went above and beyond our expectations. We spoke with Jeniffer before going to the dealership which was more than 1:30 hours from us and discussed the pricing. We arrived around 7pm and left around 11pm. They were very… patient and friendly also been able to meet our desired car and pricing. This was my second time in this dealership. I loved my C300 and I am enjoying the new one. Thank you!Shideh, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Great teamwork, service, and sales.
by Roger PT on 07/27/2023Jessica Walters and her team are very special. I feel at home coming to this dealership in Walnut Creek. They treat you extra special. You don't waste your time coming here because you come out happy with they way they treat everybody.… Kudos to Jessica for assisting me again. I surely recommend this place. They really live up to their motto, "It's the best or nothing."Roger, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Walnut Creek! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Walnut Creek
If you like to be lied too.
by Greg H on 12/09/2021I bought a used 2018 Ford Escape. It had a head liner that needed to be fixed. I pointed it out to the sales staff. They said if I bought it they would fix it. Once after purchase I makes several attempts to to schedule the repair. Finally… I got a call back. The service department had it on two separate occasions. Both times failing to repair it. Then over the next two months and 13 phone calls with each a promise that a e mail was sent to the used car manager. I had no reply. After all but giving up I got a call yesterday from the GM. He wanted me to remove my yelp review if he was able to actually make the repair. I said I would not drive to his dealership for a third time. He had to pick it up. So he said he wound get in fixed in my town. I said ok. Today I got a text with a change in tone. He said I had to drive it to Walnut Creek. What [non-permissible content removed]. Stay away from these guys. Horrible people.Thank you for letting us know about your recent visit to Mercedes-Benz of Walnut Creek. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941. We look forward to hearing from you.
Frustrated, Upset and Disappointed!
by Lavelle Loggins on 06/26/2021Now, I am paying for a car that is not legal to drive, I have paid for an smog check, have taken time off from work to get the car smogged and has this dealership reimbursed me for anything no, have I received an apology no. I have files a… complaint with the DMV and the CA Attorney General's office, next week I will hire an attorney as I must retain legal counsel!Unique Online buying experience
by Bruceguthrie917 on 07/14/2020This review is about my experience with buying a car online dealing with Bao Ngo. I'm retired and live 1800+ miles away. For 15 years I have enjoyed finding 2001-02 model W210 or E class. I saw a listing for my type of W210 with the… perfect credentials of one owner and low miles! Bao contacted me and this started a great buying experience. He sent me 25+ pics and then FaceTime with me showing the car. Not being able to see the car in person he used technology and I felt as if I was there. It was incredible and I felt completely satisfied with the online purchase. Bao answers my calls and text providing excellent customer service. If you're looking for a great experience buying online I recommend Bao Ngo.Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Shop and Bait?
by JG on 06/18/2020I'm was hoping to rate 0 STAR. I saw an ad for 2017 QX60 and was interested to buy it. I wanted to see it first and test drive it. I got connected with Andrew Cortez where we discussed the visit and pricing. The car was listed at… $22,981 but he quoted me OTD price of $28K. I asked why that high, and he said that the price is really $24,981 and not $22K, WTF??? I just wasted the whole morning looking at this car, and then they will suddenly tell me they are lying. Not a very good way to do business, specially in this current economic condition!!!!!Hi there, we're disappointed to hear of the negative experience you had at our location. Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future.
Great customer service , no drama at all.
by Mike94531 on 05/18/2019One of the best car buying experiences we have ever had. No pressure and great service from every single employee we encountered.Mike94531, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We hope to see you soon!
Mercedes-Benz GLC-Class
Mercedes-Benz EQB
Mercedes-Benz C-Class
Marga, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Walnut Creek
by Mya Perez on 04/21/2025