Customer Reviews of Rusnak/Westlake Audi
Review type:
Bait and switch
by Cbarron on 12/27/2020This dealer has false and misleading prices listed on Edmunds, then change the price when you contact them. They make no apology and do not attempt to correct info. More than one of the listed vehicles is listed incorrectly and the dealer… blames Edmunds for the “misprint”Great staff
by BYU2USC on 01/02/2020Antonio was awesome. No pressure, let the car and the features sell themselves. Remembered key details on our second visit, regarding key features and our needs. He understood all the details of the car, and highlighted features that… would be important to us.Thank you for the nice & professional car buying experience!
by Delia on 11/22/2019My sales person, Fay, was the most gracious and helpful when I came in looking for my new car. I shared with her what I was looking for and she quickly showed me the car I ended up purchasing. Fay was very knowledgable and able to answer… any of my questions.Great Dealership
by Trey on 11/07/2019updated 11/15/2019The staff was very friendly. I worked with Fay and she was amazing. My deal was super easy and quick and the paperwork was a breeze. Highly Recommend!Excellent
by Audi on 10/23/2019updated 10/30/2019Fay Moghadam has been our sales expert for years and she has worked with us to lease four Audi's so far. She has always had a very professional and friendly demeanour and done her best to meet our expectations. She is the best dealership… representative I have ever met and would highly to recommend her to my friends.Excellent
by Audi on 10/23/2019Fay Moghadam has been our sales expert for years and she has worked with us to lease four Audi's so far. She has always had a very professional and friendly demeanour and done her best to meet our expectations. She is the best dealership… representative I have ever met and would highly to recommend her to my friends.Q3 Lease
by Richards on 09/29/2019Another great experience at Rusnak Audi Westlake Village. Management, leasing agent and service have always been superb.Purchaser
by Steve on 02/18/2019updated 02/27/2019My experience with Audi as always was a delight and professional one.2018 Audi SQ5 purchase
by DIANAMEJIA on 02/09/2019Our sales person, Fay Moghadam, was excellent...super friendly and helpful. As was Dylan, who we did our test drive with. I was really dreading the car purchasing process but everyone at the dealership made it a very easy process overall.… I was very pleasantly surprised.Kareem was awesome!
by mob1989 on 01/09/2019We worked with Kareem on leasing an Audi S6 and he was awesome to work with. Im a super detailed numbers guys and he was very patient with me and ensure everything worked out as planned. Would definitely work with him in the future!2018 SQ5
by 2018-SQ5 on 12/27/2018updated 01/04/2019Always friendly, I was able to pick my car from the huge selection of either Rusnak. The internet inventory was kept up to date. Pre-sales assistance was great, and the actual purchase went smoothly, despite delaying to adjust to my… schedule.Great, No Hassle Experience
by JessFuentes on 11/11/2018From the moment we set foot on the lot, Phillip Mansour greeted and welcomed us. We didn’t feel ignored as we had felt in previous dealerships we had visited. Jon Condron was at the entrance inside and immediately welcomed us as well. We… were specific about what we were looking for and Jon did a great job showing us what was available. Due to our circumstances, we were t sure if making the purchase that day would be if any benefit. Jon did a quick calculation of what we would be looking at with payments. He allowed us to take a moment. We left and came back a little while later. The whole process was great. We simply appreciated their up front offer and do not regret it!mr
by pejman on 09/24/2018updated 10/05/2018excellent from start to the endPros
by Julian on 09/20/2018Professional. Honest. Knowledgeable. Fair. Personable. Patient. Spiffy.Spiffy! We like that! Thank you so much for your kind words, as well as your business. - Andrew Arizmendi, General Manager
Fey Moghadam
by Giti1223 on 05/05/2018The most pleasant experience ever because of Fey Moghadam my sales advisor and Andrew Arizmendi the general manager !! My family and I have been driving Mercedes for last 24 years mostly because of their great services however westlake… Rusnak Audi totally beat Them when it comes to the unreal and awesome services ! Fey was so Knowledgeable and super friendly who makes the client so comfortable to trust the dealership .Excellent job
by Cohnderosa on 05/02/2018My husband and I were very pleased with our purchase experience at your dealership. Martin and the sales manager who helped us (whose name I don't remember right now) did a good job working the numbers and getting us the deal we were… looking for.We are so thrilled that you had a great experience shopping with us! It's our pleasure to make sure our staff is meeting every need and concern that arises, and we thank you for trusting us to find your dream car. We hope you continue to enjoy your new vehicle and look forward to seeing you again! Thanks so much for the kind review! -Andrew Arizmendi, General Manager
Amazing Customer Service!
by jaredbaral on 04/27/2018I had an amazing experience over at Rusnak. I was previously working with another dealership and had a terrible experience. I walked into Rusnak and was immediately helped and within 20 mins found my car and signed the papers. I recommend… everyone go see Martin!We are so happy that you had a great time working with Martin and that he was able to help you find exactly what you were looking for! We value your kind feedback and always enjoy providing you with an exceptional experience! Please let us know how else we can assist you in the future!Andrew Arizmendi, General Manager
Our new car purchase was perfect
by SusieMo on 01/21/2018We loved Kareem and all other personnel. He got back to us within a 1/2 hour of our inquiry and gave us an excellent price for the exact car we were looking for. He honored his price quote and he had the car all detailed and there on time.… We had bad experiences at two other dealerships. We love the Audi Q 5. We were pleased and greatful.Perfect transaction
by SusieMo on 01/11/2018Initial transaction was via the dealer website. Kareem responded to my inquiry within a half hour. He gag puns exactly what we wanted and gave us a much better price than other Audi dealers. He got the car from their sister dealership and… had it detailed and right up front and honored our deal. Everyone was gracious and effective. We drove a distance and it was worth it.Susie thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We are so glad Kareem took excellent care you. Have a great day! -Ken C., General Manager
Great Dealership!
by MJanisse1 on 07/06/2017Just got my 4th Audi from Rusnak/Westlake Audi. I keep coming back because they are a great dealership. The sales department is honest, fair, and very helpful. The service department is top notch. If you want to be treated like you… matter, and are interested in fine automobiles, there is no better place to go.Congratulations on your new Audi! We thank you for your continued business, and this exceptional review! I am also pleased to know that you are happy with our Service department. Thank you for your kind review, and thank you for choosing Rusnak/Westlake Audi! -Ken C., General Manager
My experience leasing a new Audi
by Cantabro on 03/30/2017Fay Moghadam is a super efficient, friendly, knowledgeable sales professional. This is the second Audi we lease with her and we did it because we were impressed with our first experience interacting with her. I have never met a new car… sales persona so charming, knowledgeable, and effective in getting the deal we want. So I cannot give her a better rating because their is not one available. Superb!Thank you for taking the time to recognize Fay! I am pleased to hear that she was knowledgeable, and professional through out your visit. Thank you for your compliments, and for your business! We hope you love the new vehicle. -Ken C., General Manager
Welcome to Rusnak/Westlake Audi in Thousand Oaks
What Does Rusnak/Westlake Audi Offer Drivers from the Greater Los Angeles Region, Including Malibu, Camarillo and Simi Valley? Truly Exceptional Customer Service from Every Angle
Here at Rusnak/Westlake Audi, everything we do revolves around you. Our various teams are trained to address your needs from the moment you walk through the door, whether you're in the market for your next vehicle or tuning up your current one in the greater Los Angeles region.
Starting with our selection of new Audi luxury cars and SUVs, our Thousand Oaks showroom is the place to be if you're in the market for an Audi Q5, Q7, A4, A3 or A5.
Looking to save some money in the search for your next car? Rusnak/Westlake Audi also carries a wide range of used cars from Audi, as well as today's other top automakers.
Once you've chosen your next car, Rusnak/Westlake Audi helps you take those all-important next steps towards driving home the Audi of your dreams.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope you have a great day! - Andrew Arizmendi, General Manager
by rusnakmgmt2 on 01/25/2019