Customer Reviews of Orange Coast INFINITI
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11 reviews
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Worst car dealership ever
by Rafael Guajardo on 12/18/2024Warning, warning, warning... Please do not purchase a vehicle from this disreputable company. To make a long story short, They completely and deliberately misled me and lied to me. I don't have time to take these people to court. I… purchased a vehicle with their five year unlimited mile "LuxeCare "warranty. They guaranteed me this service For free, but when I tried to use it, They would not fulfill their agreement This company is disreputable and dishonest. Please do not consider purchasing a vehicle from Orange Coast infinity. They promised the "LuxeCare" service was included in my purchase for free when I tried to use it. They said I didn't pay for it. Everyone lied from the sales person to the general manager. Go anywhere else, but do not use this company. They cannot be trusted they should not be in businessConcierge Service
by Charles on 02/06/2023Used concierge service for the first time on 01/27/2023. All I can say is the service was horrible. My vehicle was scheduled to be picked up at 10 am and wasn't picked up until 1 pm. No courtesy call, no nothing. When I called to find out… why it hadn't been picked up, I was told the driver was busy but we were next on the list. Then on 01/30/2023 my vehicle was scheduled tp be returned at 12 noon and wasn't dropped off until 3 pm. Again, no courtesy call, no nothing. When I called to ask about the delay, I was told once again that the driver had been "backed up". So much for concierge service. Needless to say, we'll never use it again.TUAN NGUYEN Best Service Tech!
by Lelie James on 03/26/2022I love OC Infiniti but not more than the service I received from Tuan Nguyen. From the moment I was assigned to him, he's been nothing but a blessing to me. No matter the issue I was having, he has always made sure that I was taken care of.… I have never had any issues while he had my vehicle. He is the reason why I put my trust in OC Infiniti. Thank you TUAN!Thank you for the positive feedback. I am glad our team was able to take good care of you and make you a happy customer. Jim Trotter General Manager Orange Coast Infiniti
Awesome deal
by rsanchez86 on 06/24/2017I'm now a customer for life. I called in today and had an appt with Celia Cervantes. She was awesome. I had so many questions about the q50 and she answered all them. While I was in the showroom the General Manager Ali Khan took the time… out of his busy day to come and greet me. He assured me I was in good hands. I worked out the deal I wanted in no time. The Finance Manager Mansoor Ali was just great. He explained to me the different protection packages and finance options available to me. In the very end when I got my car Celia had put a giant red bow on it so I can take a pic. Her attention to detail is unbelievable. Mr Khan the General Manager also walked outside to thanked me for my business. I really appreciate the time and effort they put on my awesome deal.Go see Celia at Orange COAST Infiniti for the best deal!!!
by Shawnda on 06/23/2017Celia is the BEST Salesperson I have ever worked with. She is genuine, knowledgeable. Professional and friendly. I never felt pressured by her or the staff. The buying experience was quick and painless.She listened to my concerns and sold… me the car I wanted. I am happy with my new QX70 Crossove. You can't go wrong with Celia and the OC team.I had the best experience here
by Ballerbryan on 06/13/2017My first point of contact was with Mahdi the Internet Director. Mahdi gave me all the numbers and then I stopped by after work. The car was already pulled up and completely washed by the time I got there. Then I had Celia show me all the… features of the car and take me on a test drive. By far the best car demonstration I've ever seen. She got me even MORE excited about the car. Overall I had the best experience here. Everyone is already asking where I got the Q50 and who helped me out so I'll be sure to send them to Celia and Mahdi!Fraud Alert! Buyers Beware!
by Victimoffraud on 04/23/2016I had the worst nightmare experience with this dealership. Hard to believe they are not shut down. Chris was my sales person. The management and sales team are [non-permissible content removed] and very unethical. Do your research. Buy… somewhere else. Don't be a victim like I wasI wanted apologize for your experience here OC Infiniti. We are currently under new management and would like thank you for your honest feedback, we deeply appreciate each one of our customers and I would like to help you with anything you need in the future. Feel free to contact me at 714-650-8585 Mahdi Internet Director Orange Coast Infiniti
Typical shady car dealer that isn't truthful
by lakersfan1 on 01/27/2013updated 04/25/2025Contacted this dealership through Edmunds and was contacted by a Gaston. Asked him for specific information on the pricing advertised on multiple occasions and he would not answer them. Do not buy into these bogus $0 down offers because… they are not true $0 down. Poor salesmanship on his part and he ran into someone tht would not buy into his b.s. Too bad I can't give them a zeroVery happy Orange Coast Infiniti customer
by ctimrun on 07/12/2011updated 04/25/2025I tend to over research most purchases, especially true when looking to buy a big ticket item like a car. My wife and I had a pretty good idea of what we wanted in our next vehicle and had spent considerable time shopping several mid to… high end vehicles, which included spending time at other high end dealerships throughout SoCal. We met our salesperson Konstantin and the sales manager Randy shortly after arriving at Orange Coast. Right from the start both of them did something that most car sales people should take a lesson in.....listening with their ears and not their mouths. First impressions are obviously important and my initial impression was very different from all other dealers I had visited during the weeks prior. They took the time to understand what we were looking for and were more than helpful in finding what we wanted. There was no attempt to sell us something we weren't interested in, happily doing an area search for a vehicle with options and color we were considering but did not have in their lot. They also were very patient as my wife and I made a final decision on options and color. The negotiations were straightforward and were unlike any other I have experienced while buying a car. There was absolutely no pressure at any point during the process. We ended up with our dream car at a very reasonable price. I HIGHLY recommend Orange Coast Infiniti to prospective Infiniti owners. I am hoping our future relationship with this dealer will be the same as the buying experience. If it is I will no doubt be a future repeat customer.Bait and Switch
by andrew714 on 01/29/2014updated 04/25/2025Avoid this stealership! Spent 2 hours negotiating a price and when to finance where they jacked up the price back to MSRP. Sneaky! Horrible business practice from a company that is suppose to be legit. Avoid this dealership at all… cost.OC Infiniti Exceeds Expectations!
by fvuscmom on 01/05/2012updated 04/25/2025Short Story: Anyone would envy the deal I got on a 2012 G37 Journey sedan at OC Inifiniti! Longer Story: I told the salesman at my first test drive that this car would have to WOW my husband at first sight. I watched the OC Infiniti… deliveries online for the car that had the options and color preference I wanted for my husband, and the day after it was delivered to OC Infiniti, they signed out the car to me for a two hour test-drive. I took the car to show my husband, who was working in the middle of the day. On my way back to the dealership, I collected my cashier's check for the down payment. Not only did I get the price I researched online, which is a GREAT price, but I was able to get a better financing rate and term from OC Infiniti than what I had arranged with my own lender. I was up front that I would not be negotiating the price, and I asked for the Internet Sales manager. It was as simple as stating what I would pay, with my Internet research in hand. I gave the F&I manager a chance to beat my arranged financing, and he beat it. Before my husband ended his work day, his new 2012 Infinit G37 Journey sedan was already parked in our garage waiting for him. It was a most pleasant car buying experience from start to finish.
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About our dealership
Orange Coast INFINITI is dedicated to providing you with high quality customer satisfaction on all their new and used vehicle needs. Orange Coast INFINITI is located in the Westminster/Huntington Beach area in Southern California. Orange Coast INFINITI has a wide selection of quality, competitively priced, new and pre-owned vehicles and is proud to offer you California's largest INFINITI showroom.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (6)
- English
- Arabic
- Tagalog
- Vietnamese
Hello Charles, I want to apologize for what happened with our concierge system. Although I started about 6 months after this occurred, I appreciate you took the time to submit a review and allow us to know what happened, so we can fix it going forward. It doesn't sound like they had all of the processes lined up for an efficient concierge service at that time. If you ever wanted to try again please contact me at 714-650-8585 ex 110. Drive safe. Sincerely, Eric Lewis General Manager
by Eric Lewis on 02/12/2024