Larry H. Miller Colorado Jeep
Customer Reviews of Larry H. Miller Colorado Jeep
Review type:
Worst Dealership Ever!!!
by Jenna K on 10/25/2023If I could give 0 stars, I would!! My experience with this dealership was nothing short of a nightmare. Communication was a major issue, forcing me to escalate my concerns to the regional manager just to get answers. It's mind-boggling that… it took a painstaking 4 months to have my Jeep serviced. During this time, I was left without a car to drive, received very little updates and their voicemail was consistently full. The unprofessional behavior from staff, especially Kristyn, was unacceptable. What's even more frustrating is that neither Jud nor the general manager bothered to respond to my numerous attempts to seek assistance. Once the vehicle was done being serviced, I sold the vehicle back to them. Big mistake. I signed all the paperwork and finished everything on my end. I thought everything was good and that we were all set. Then for over 3 weeks, I was being contacted by the loan company saying debt collectors would be calling me soon and that my account was not closed. No one at the dealership responded to me and I had to contact the regional manager to get this resolved. I couldn’t wait for this to be over and hope that this never happens to anyone else here. I strongly recommend looking elsewhere for your automotive needs; this place is a disappointment.Buy your car here, but take it elsewhere for any service
by Cecil S on 12/07/2022It seems the dealership gets 5 stars for selling cars and ubiquitous 1 star reviews for service. Personally, cannot recommend this dealership for any service, unless you're under warranty. I brought my car in with an electronic issue that… was fixed incorrectly while the car was under warranty about 9,00 miles ago. The issue then arose again after the warranty had expired. Instead of working with me and acknowledging their initial mis-diagnosis they charged me full labor and part prices, which costs about 2x what it would cost do to yourself (repair was as simple as screwing in a lightbulb). Save yourself some time and money and do not have any service done here.Great Service
by Robert on 08/19/2022Courteous friendly and efficientService
by Tiffany Thom on 07/14/2022Service team is always polite and helpful. Clean atmosphere and prompt servicing. The team always provides the most beneficial information that fits your needs and never leaves you guessing or wondering. I love this location.Thank you for taking the time to leave a review. It was our pleasure to have given you an efficient and knowledgeable service visit. If there is anything else we can do for you let us know.
Service
by Charla Sharp on 07/07/2022Honest, great service department.Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon!
90k service for my 2014 Jeep Cherokee was flawless
by Scott on 06/23/2022Got personalized, fast, efficient customer service from Mike Fishel - he got my car in and out in an hour plus he went the extra mile to get my wheel locks replaced (due to new tire purchase at another area dealership a year ago, the wheel… lock was not provided post installation and was missing) quickly and without charging me labor- now that’s great customer service!Thank you for reaching out, Scott! I'll be sure to give Mike the recognition that he deserves for providing the best possible service. It was our pleasure to get your wheel locks replaced. Stop by and see us if you need anything else down the road! - John Mathieson, General Manager
Husbands car has been on the shop for over a week!
by sam289 on 08/17/2019poor communication, my husband car has been on the shop for over a week this has created problems, the way the communicate over text is rude and unprofessional.Thank you for reaching out. We want all of our customers to feel taken care of during their service visit. I’d appreciate the opportunity to learn more about the communication issues you’ve experienced so that we can continue to improve the customer service we provide. I hope you’ll contact me at your earliest convenience. - Tom Rogers, Service Manager, tom.rogers@lhmauto.com
Wrangler Purchase
by Mopar_JL on 02/23/2019My buying experience at Larry H Miller was painless, from start to finish Kyle and the rest of the team were straight forward with no funny business. The process was stress free, they gave me a great price and I’ll be back for my next… Jeep.Hello! I am thrilled to hear that you enjoyed your visit to our dealership. Our dedicated staff works hard to provide a painless car buying experience. Please be sure to reach out to us if you need anything else down the road. - John Mathieson, General Manager
Great experience working with Kevin
by zachv on 01/24/2019It was a great experience working with Kevin. He was very helpful in finding the right car for me and has been equally as helpful in making sure that I was satisfied after I bought the car.Hello Zach! Thank you for making us a part of your day. We are thrilled that Kevin was able to aid you in finding the right car. We hope you will let us know if there is anything that you need. - Sevan Stryker, General Manager
Sales review
by Annabanna on 01/13/2019Chris DeCaro was very helpful in finding us the deal that we needed. He was able to get us into a lease that was exactly what we needed. All of the staff were pleasant to work with. I will be a returning customer!Thanks for your awesome review! We are happy to work with all sorts of financial situations to find our customers their perfect deal on a new car. We can't wait to work with you again in the future. - Sevan Stryker, General Manager
Thank you!!
by Nlebedevitch on 01/12/2019Really great experience. Know with confidence I will continue to be able to go back for any assistance I will need with my new. At!Thank you for leaving us a fantastic review! Please let us know if we can help you with anything else. — Sevan Stryker, General Manager
Awesome
by nicholas21 on 01/10/2019The best experience I ever had buying a car and I am 54 years old and hsve a family and probably bought over 40 cars in my life they were awesomeThat's fantastic to hear, Nicholas! We were happy to provide an exceptional car buying experience. If there's anything else we can do for you, just let us know! - Sevan Stryker, General Manager
Review
by Ehayes92 on 01/06/2019Everything was great. Took no time at all to get exactly what I was looking for.Thank you for choosing Larry H. Miller Colorado Chrysler Jeep! We were happy to provide you a quick and easy car buying experience. - Sevan Stryker, General Manager
Easy and fast
by Thelittlebee on 01/02/2019I went in knowing exactly what I wanted, and Chris Decaro got me everything I asked for, fast, easy and fun. Thank you!I am pleased to read that Chris made everything so fast, easy, and fun for you! Thank you for this amazing review. Be sure to come back in to see us if you should ever need anything moving forward. - Sevan Stryker, General Manager
They worked for me.
by MtMan9693 on 12/22/2018Sales staff and finance officer were all very nice, flexible and attentive. They also helped me get my vehicle home, over an hour away since I was not trading in my vehicle I arrived in.Thank you for sharing about your experience with us. We are glad to have been of service to you and help get your vehicle to you. Be sure to let us know if we can be of any more assistance to you in the future. Have a wonderful New Year! - Sevan Stryker, General Manager
Great service
by Swilliams on 12/16/2018Brandon, Chris, and Jonathan all provided me with great service and financing options and took the time to help me understand what I needed to know. Thanks guys for helping me get into my first brand new vehicle. I’m loving my new Jeep,Congratulations on your first brand new vehicle! I am proud to know that our team provided you with such great service and made sure you had all the information you needed. We wish you many memorable miles ahead in your new Jeep. If you should need anything down the road, be sure to come back to see us. - Sevan Stryker, General Manager
After many issues With JEEP LHM took great care of me!
by JeffBrown1267 on 04/02/2018I bought a new 2017 Jeep Renegade last August. Sirrus radio was very important to me. After some issues with getting the satellite radio to work properly, the team to Larry H Miller knew I was still not satisfied. So the GM Nd the sales… team worked with me to put me in a different JEEP that I absolutely love! I have been a life Long JEEP owner and was pretty much done with Purchasing Jeeps. However the GM made me a great deal and I am so glad I stuck with JEEP and LHM! Great team. Really recommend them to anyone. Jeff Brown, Parker ColoradoThank you for leaving us the awesome rating and review, Jeff! I'm glad that we were able to get you a great deal on the perfect Jeep for your needs. We appreciate your business and hope to work with you again soon. - Sevan Stryker, General Manager
Larry H. Miller
by Kskeen15 on 02/12/2018Larry H. Miller was the easiest and most hassle free car buying experience we’ve ever had. We worked with Christian Duran and he treated us like partners in the transaction. Everyone from the sales staff to the finance manager were… excellent to work with. We would highly recommend Larry H. Miller.Thank you for leaving us the excellent rating and review. I'm glad that we were able to make your car buyer experience and easy, helpful, and hassle-free one. I'm glad that Christian was able to treat you like family, with all the respect, kindness, and honesty that comes along with that. We appreciate your business, and look forward to your next visit. - Sevan Stryker, General Manager
Great Sales Service
by DavidRR on 11/28/2017I worked with Austin over the phone while traveling from OKC to Denver. We needed to have everything ready when we arrived and it was. Even better, they did not change anything we had agreed to. It was a very smooth and hassle free process.Most EXCELLENT CUSTOMER SERVICE!
by DeAnnaP on 09/10/2017I found the Jeep Grand Cherokee online that I wanted and sent a brief message. Just a few minutes after I sent my message I was contacted by Victor Harris with Larry H. Miller Chrysler Jeep of Aurora. All I can say is Victor was AMAZING… AND HELPFUL! WE had a deal in less than 15 minutes. I am from New Mexico and Victor even told me that the dealership would fly me out to pick up my new Jeep Grand Cherokee. I was picked up at the airport and treated like ROYALTY! I want to Thank Victor and the entire team at Larry H. Miller Chrysler Jeep of Aurora for the wonderful experience of my purchase and I absolutely highly recommend Larry H. Miller Chrysler Jeep of Aurora Colorado.An amazing experience
by Mrspesapane on 08/20/2017From internet sales all the way to finance, the overall experience was amazing. The entire staff made us feel at home and made sure that our car buying experience was top notch. Special shout out to Richard O. and Victor H. who went above… and beyond! Thank you both!
Jeep Wrangler
Jeep Grand Cherokee
Jeep Cherokee
Thank you for leaving us a review. We are glad to have provided a helpful and courteous service experience. Please come see us again if there is anything else you need.
by John Mathieson on 08/19/2022