Flatirons Subaru
Customer Reviews of Flatirons Subaru
Review type:
Travus Borek made it a pleasure to get the exact car we wanted
Liars
by Markp on 04/05/2025This flatirons Subaru dealership will rip you off. Ian Scott and Ian Mangan are two peas in a pod. They will lie to you directly in front of your face and managers have no recourse. Don’t buy from them or this dealership!! They will teach… you a lesson!Travus Borek made it a pleasure to get the exact car we wanted
by Dee and Tom on 06/29/2023I called Flatirons Subaru Sales to find out if a very well-priced Certified Pre-Owned 2022 Forester Sport with ~ 2,650 miles on it in their inventory was still available on their lot🤞. The sales associate who answered my call was Travus… Borek and he immediately went out and located the car on the lot, picked up the key and said it was ready and waiting for me to come take a look. Husband and I got in our car and drove down from Summit County and bought the car the same day. We did put a refundable credit card deposit down before we left for Flatirons Subaru just in case all of Boulder showed up that day to try and buy that car! It was a pleasure buying the car with Travus - i’s were dotted, t’s were crossed and p’s and q’s minded in every aspect of the transaction, especially with all the documents. Travus brought husband up to speed on the Forester’s advanced safety systems (the advanced cruise control is super!) before we drove the perfectly detailed car home. What a smooth ride! Travus and all the Flatirons Subaru associates provide an outstanding car buying experience. Many thanks!Dee and Tom, Thank you so much for your excellent review! We are honored to have had the opportunity to work with you, and we are glad that Travus took great care of you and made your experience with us top-notch. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new 2022 Subaru Forester Sport- on behalf of the entire team!
Professional sales person
by Randy on 03/17/2022I met with Mark Berger and in a matter of minutes we had a deal.Randy, Thank you for your positive review! We are so glad that Mark provided you with a smooth, 5-star experience! It is our pleasure to assist you in any way possible. We wish you safe travels and we hope for an opportunity to work with you again in the future!
Fantastic Service!
by Ladd Chris on 03/23/2021Been taking my 2015 Outback to Flatirons for all services. Always excellent customer service. My last visit for some routine upkeep that was completed by Davina Carrillo. He was not only thorough but got my car in and out as needed! Thumbs… up!Thank you for sharing your 5-star review with us! We are so happy to hear that Davina provided you fast and efficient service for your 2015 Outback! We appreciate your business and look forward to working with you again!
Great Experience!
by P Osborn on 12/02/2020We recently purchased a used Subaru Ascent from Mark Berger and Flatirons Subaru. He was great to work with and able to answer all the questions we had. The finance process was quick and easy thanks to Kerrie Bowen, the finance manager.… Between the two of them, the process was simple and painless. Thanks again!We're pleased that Mark and Kerrie made your car buying experience easy and enjoyable! Thank you for your 5-star review, and congratulations on your new Ascent!
Stay away from this place
by Victor on 10/06/2020Stay away from this place, I made an appointment to buy a car for my son, we were asked to be at the dealership at 5, we showed up an Zachary Beck was a no show, waited for 30 min until a different sales person came out and said the car was… gone since early in the day, managers were a no show either, a polite sales person came and Fred Rudd became our new sales guy, we left a deposit for a car with hail damage and a need for a new bumper, I agreed to the price as the car had recently arrived (apparently) Fred asked me for a $500 deposit and put pressure by saying “there was some one else wanting to buy the car“, the next day they told me that the car had major issues and asked me to check with my mechanic on a list of stuff given to me that was found, the work needed was for over $4,500, plus hail damage and new bumper, Fred Rudd said $1,000 would be reduced from the price after knowing the car needed $4,500, plus hail damage plus a bumper, then Fred put pressure by saying “someone else wanted to buy the car”, a real scam, they kept my deposit for two weeks until I decided to call their accounting department after several attempts, once they saw I was pushing into legal ways to get my money back, they refunded the money within minutes. Unprofessional and fishy transactions, stay away!Dear Victor, We are very sorry to hear that you were not happy with your sales experience. Our goal is that every customer has a positive experience when visiting our dealership. Unfortunately, Zach was not available at the time you first arrived at our dealership. He was with another customer on a test drive. But, we do apologize for the wait time that occurred during your visit Also, we did refund your deposit as requested. If you have any other questions, please feel free to contact us at the dealership. Travis Graves Flatirons Subaru
Dear Victor, We are very sorry to hear that you were not happy with your sales experience. Our goal is that every customer has a positive experience when visiting our dealership. Unfortunately, Zach was not available at the time you first arrived at our dealership. He was with another customer on a test drive (He should have communicated this with you, and we have spoken to him about this). But we do apologize for the wait time that occurred during your visit. We also refunded your deposit as requested promptly when you spoke to our Business Director, Ann Morris. If you have any other questions, please feel free to contact us at the dealership. Thank you, Layne Wolfe Sales Manager Flatirons Subaru
Hooray for Cesar!
by Patricia on 08/27/2020Cesar knows the ins and outs of services for Subarus / is friendly and patient / seems genuinely interested in my concerns for keeping the "old buggy" running!Hi Patricia, Thank you so much for sharing your 5-star review with us! We are pleased to hear that Cesar provided you excellent service, and we hope you'll visit again for all your future car needs!
Exceptional Service
by GG on 10/24/2019I started coming to Flatirons Subaru when I was living in Boulder, but I've continued to come back for years, even after moving to Denver, because they provide exceptional customer service - always. The repairs on my car are also really… reliable. I worked with Liz this last time and she was really communicative, kind, and patient. I've also worked with Matt in the past and he's amazing as well.Thank you for your time and for your loyalty over the years. We are delighted to hear that we provided you with exceptional, trusted service! Please let us know when your vehicle is ready for its next service. We look forward to seeing you again!
Oil change
by Flatirons Subaru on 09/12/2019I took my car in for an oil change and Matt took care of everything.Thank you for your 5-star review! We appreciate your business and are pleased to know that Matt took good care of you and your automotive needs. Please let us know how he and the team may serve you again in the future.
Exceptional Dealership and Service Department
by MarkT on 07/18/2019I am extremely impressed with Flatirons and their professionalism and concern for their customers. In particular, Mathias Horchreder in the service department was quick to listen and act to help me greatly with a situation I had with a… bent rim, where a different dealership I had used in the past did not. Mathias went above and beyond to help me out with the bent rim and tire alignment and quickly get back on the road as a walk in customer. I noticed Mathias and the folks working in service were extremely professional and took the time to listen and help myself and other customers. It is difficult to explain in a brief description how much a dealership and individuals stand out, but this dealership, Mathias and the service department is standout among dealerships. I will be returning to this dealership for all my future car service and purchases.Mark, Thank you for taking the time to leave us this incredible review! We are honored by your kind words and thrilled that you found our assistance to be so valuable. Your safety and satisfaction are our utmost priorities, and we look forward to continue serving you and each of your automotive needs in the future. We wish you the safest of travels until we meet again.
excellent service
by Dianne on 02/05/2019Fast and thorough servicing with a great waiting room and location on the trail for walking during the wait. Both Peter Metzler and Travis were professional, welcoming and clearing working to make my experience a pleasant one.Hi Dianne, Your satisfaction is our priority, and we are pleased that Peter and Travis made it a point to ensure that the entirety of your experience was as positive as possible. It is our pleasure to serve you, and we look forward to working with you again when the time comes for your next service.
Wonderful customer service!
by 09Subaru on 09/07/2018I lost power to the steering wheel on my way home from work. I looked up the nearest Subaru which was Flat Irons Subaru. I called and started driving towards them. They were extremely busy and it was late. I made it prior to closing. The… ladies at the service counter were so helpful and started gathering information and finding a loaner while my Subaru was in the shop. Mathias Horchreder came over, asked what had happened and went into the back to talk to Matt Moore. They came back and Matt asked if it was ok if he took a quick look. Matt and Mathias came back, explained that the belt had broken. Matt offered to stay and fireplace it. Mathias said it would probably take Matt half and hour or so if I didnt mind waiting or if I was in a hurry he was happy to get the loaner car for me. I thanked them and asked to wait. Mathias offered something to drink and snacks while I waited. Matt was back quickly and my car was ready to go. Thank you so much for taking the time to help me so late in the evening! Outstanding customer service from the ladies at the check in all the way to Gene Bell at Parts. Thank you! Thank you!TopStar
by gemcq4Ed on 07/27/2018Recently had my 2009 Subaru Forester serviced at Flatirons Subaru in Boulder, CO. It needed the passenger side airbag recall performed as well as a routine 105,000 mile service. Ryan Brown, the Flatiron Service Rep, was as ideal a… representative of both Subaru and the local dealership as I could have hoped for, both during the intake process and keeping me informed as the service proceeded. (I've had most of my Forester service performed at Flatirons since moving to Colorado 7 years ago and Ryan is part of a great team!)15 years of work on the Outback
by Excellence on 02/21/2018For over 15 years Flatirons has done almost every repair and maintenance on my Suburu. This time, Rachel was the service rep who listened carefully, asked good questions and answered mine. Also, the shuttle driver was a kind, smart, and… courteous young wounded veteran. Stephen is his name perhaps. These folks are pros. It may seem minor, but today they also had chocolate chip cookies. C.C.Thank you for your five star review. We appreciate your continued business these past 15 years. Regards, Flatirons Subaru
Great buying experience
by AlexanderO on 01/04/2018Buying a used Acura TL from here was the best car buying experience I've ever had. They gave me a low price, they gave me high value for my trade-in, the deal was fast, and I didn't have any hidden fees at the end. Highly recommend this… place. Ian was my salesman and he was the man.Thank you Alex, we're so glad Ian made your purchase so easy. It's great to know you weren't pressured into signing for extras. Regards, Flatirons Subaru
Drove 3 hours and it was worth it!
by Kristin on 09/27/2017Worked with Ian. He was awesome! I initially spoke with him on the phone inquiring about a vehicle. He was friendly, very helpful, and knowledgeable about the product. We don't live in the area, and when we decided to buy from Flat Irons,… he worked to get us in and out ASAP. We were out the door driving our new vehicle in 1.5 hours! The price was as advertised, the service was quick, friendly, and smooth. These guys really know what they are doing and it was worth the 3 hour drive to get our new car!Kristin we're so glad you had a quick and easy purchase. It's great Ian was so knowledgeable and prepared. We hope you love your new car. Regards Flatirons Subaru
60k service
by Pipboulder on 09/24/2017I scheduled my 60k service with Mathias. I could go elsewhere in Boulder but their service reps and hours are too good to pass up. Super friendly and knowledgeable and boy is it great to have women in their service department!!!!!!… Mathias went out of his way to make sure my car was safe and that I was happy. Thank you Mathias. Pippa, a customer for lifeThank you, Flatirons Subaru!
by NewCrosstrek on 07/09/2017Couldn't have asked for a better car buying experience! Deciding on my new 2017 Crosstrek was my first-ever car purchase, and I'm so pleased I landed with Ian Mangan at Flatirons. My fiance and I checked out a few Subaru dealerships in the… broader area, and loved our experience here. In addition to being quite friendly & personable, Ian's knowledgeable-yet-not-pushy/salesy approach (unlike some of the others sales folks we'd talked to), was truly appreciated. While I'm confident he can work well with a range of buyers, especially for a buyer who's active & taking advantage of the Colorado lifestyle, Ian is a great fit. I really appreciated that he provided a balance of hands-on consultation looking at vehicles and comparing options, as well as giving us space to look over a vehicle on our own, have time to talk things over on our own time, etc. He also helped get us a great final deal on the purchase itself! From start to finish, Ian facilitated a great experience for us. Thanks again!!Congratulations on your new Crosstrek! We're happy to hear that the car buying process was so pleasant and accommodating, and that all of your needs and expectations were met. It's wonderful to know that Ian was so attentive and informative, and made sure you felt confident with your purchase. We appreciate your business and hope to work with you again in the future. Regards, Flatirons Subaru
Don't buy from anywhere else!
by Brian_W on 06/21/2017My family and I have been doing business with Flatirons Imports for over 20 years, and we have never had a bad experience. Recently, my car was totaled, and the insurance company was awful in getting me the check. I was put in touch with… Ian Mangan, a salesperson, and told him that I would love to give them my business, despite living in Lakewood, but there were not that many Imprezas in their inventory, and only one with the color I was looking for. He graciously held the car for me for nearly a week (!), and I was able to get the car. In addition, Ian was a very pleasant salesperson to deal with, and even followed me to a nearby rental car place so I could turn in my car, and drove me back to the dealership. All in all, Flatirons continues to earn my business for as long as I am anywhere near Boulder, and has a great asset in Ian as long as he chooses to stay with them!Excellent Experience
by jlteti85 on 06/12/2017I don't think it's possible to have a better experience purchasing a car from a dealer than the one I had with Bill Kidd at Flatirons Subaru. I had previously had a very negative experience purchasing a car from another carmaker's… dealership in a different state and was wary of going the dealer route again. But Flatirons Subaru is not your average dealership and Bill Kidd is not your average salesman. The staff at Flatirons from the moment you walk in is friendly, courteous, and helpful. Bill was incredibly knowledgeable about the Outback and all it had to offer. He was polite, and I didn't feel pressured at any point in the process, something rare in the car buying business. Bill and the sales team at Flatirons were incredibly fair when it came to making a deal and I got my car at a great price. When I purchased my car, Bill took the time to show me the various technology my car was equipped with, and did a great job of educating me about my my new vehicle. He is extremely helpful, kind, and knowledgeable, and purchasing a car from him was a pleasant experience!Killer!
by Augustjhill on 04/26/2017Extra friendly and helpful staff! I was helped immediately and made to feel right at home. Matias took the extra time to listen to all of my concerns and answer a ton of questions. I couldn't recommend Flatirons Subaru more!Thanks August! We're happy to hear that Mathias was so helpful and accommodating, and made you feel confident and at ease throughout your experience. We appreciate your recommendation and hope to work with you again in the future. Regards, Flatirons Subaru
Dee and Tom, Thank you so much for your excellent review! We are honored to have had the opportunity to work with you, and we are glad that Travus took great care of you and made your experience with us top-notch. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new 2022 Subaru Forester Sport- on behalf of the entire team!
by Flatirons Subaru on 06/29/2023