Customer Reviews of Bob Penkhus Mazda
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8 sales reviews
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Best Customer Service in Colorado
by Yusuan on 05/07/2022Excellent service! Came in with a car I payed too much for and came out way better than I expected! 10/10 would recommend. Stall is also phenomenal and very helpful.Bruce Leiva in Volvo/Mazda sales is the best!
by TC on 01/08/2022Ask for Bruce Leiva if you are in the market for a new Volvo or Mazda vehicle. Soon I will have purchased five new vehicles from him. He is patient, knowledgeable, honest, and will go to bat for you to get the very best deal.Bob Penkhus-DONT EVEN BUY ONE-Buyer Beware
by buyerbeware29 on 09/09/2016Bob Penkhus Moto-Nobody buys just one. I purchased a used truck from Bob Penkhus Mazda. I test drove the truck on one day went home to think about it. Called my sales person back the next day with an offer, which they accepted. I agreed to… purchase the truck on the following day. My sales person said, that would be great, it would give them time to change the oil and have the truck detailed. Showed up to purchase the vehicle and noticed the vehicle had been detailed on the outside, however the inside was full of dog or cat hair. I asked them to please vacuum up the hair. After several attempts, I just decided to do it myself. When I got home I took my time cleaning the truck. After I clean up the dog or cat hair, I noticed the truck had several pee stains on it, so I had to wash all of those out. After I cleaned it I decided to check the fluids and noticed that the oil hadn't been changed. But a little sticker on the windshield was placed notifying of next oil change. At that time I knew that this vehicle was a quick turn around for Bob Penkhus, who in there right mind would state they have inspected a vehicle without taking the time to do the bare minimum of cleaning the vehicle and making sure it had fresh oil in it. After having the truck for 3 days I notice something was wrong with the vehicle. Called Bob Penkhus Mazda back and was told I needed to get a hold of my original sales person. I called my salesperson 5 times, never getting a phone call back from her. Finally I called back and asked to speak with the owner, at this time I was allowed to speak to a manager who informed me to return the vehicle for inspection. After a week passed I finally got a call back from the manager, stating my vehicle warranty would not cover my repairs. I asked him why, he told me there was no way they could have overlooked the problem during their initial inspection. After going back n forth with the manager for several minutes he decided to take my problem up to another manger and allow him to make the decision. Another week goes by and this new manager calls me and said he has decided to pay for the repairs my truck is going to need. In total my truck was at Bob Penkhus Mazda for 35 days. I finally get a text from the manger, and I quote this is exactly what it says "Your truck is ready, it got hail damage. Your insurance should cover it , your should come out good". Bob Penkhus Maza does not inspect their vehicles, a simple auto detail and oil change clearly proves that. Buyer beware, this dealer, will promise you the world during the sale, but once you purchase a vehicle from them they could careless about you. I don't understand how this business is still in business treating customers this way.Will buy more than one!
by marcusaureli3 on 05/11/2016Fabian was wonderful, going above and beyond what I found at other dealerships and my own expectations. He put me in my dream car at a great price and I have had no regrets from the moment I drove off the lot. I would recommend Bob Penkhus… to anyone who is looking for a classy car from great people!Easy, Fast and Informative
by mglo1 on 06/01/2015Went in knowing exactly what I wanted. Paul Blessing was my dealer. Super nice, helpful and didn't rush the whole buying process. I would definitely recommend anyone to stop by the dealership if they have the car your looking for. I do not… have buyer's regret.Thank you so much for taking the time to share your experience with others. Our reputation is so important to us and we stive to provide excellent service to EACH customer. It is great to hear we reached this goal with you. Enjoy your car and thank you so much for trusting us with your business. Sincerely, Bob Penkhus
GREAT PEOPLE, GREAT FACILITY, AND AWESOME PRODUCT!!!
by dwassel on 04/06/2010I've purchased many vehicles in my day and this Dealership makes the process smooth as silk! They offer extremely competitive pricing and the negoiation was non-abrasive and left me feeling relieved that I received a great deal. Tony… Benkowski, my salesperson, was more than professional and bent over backwards to ensure that I felt like his best customer. A+++++ for the great job!!! Note worthy of a great review and accolades!Epic Failure
by unit54 on 05/26/2012updated 04/25/2025I spent 4 weeks researching/looking at cars at dealerships, and had placed a car at Bob Penkhus on my preference list. I gave the salesman my best financial offer (which was everything wrapped up into the dealerships asking/sticker price),… and the salesman said he had spoken with his manager and the dealership was willing to accept with my offer, as long as my trade-in car was in good shape. The dealership appraised my car and said they would love to proceed with the deal, so I started filling out their paperwork to purchase the car. I had to leave for an appointment, so we agreed to finish the paperwork when the dealership opened the following day, which the salesman said would give them time to detail the car. I came back the next morning at our agreed upon time to finish the purchasing paperwork and turn in my car. The dealership told me that another one of their locations had came and picked up the car to show to someone without them knowing about it, and that they were trying to get it back, but it looked like the other dealership was going to sell the car. The manager apologized, asked me if there was any other car I was interested in, and offered me a free oil change. I expected the manger to get in a car and go get the car I had already begun the purchase process on, as I had invested valuable time and resources in coming to the agreed upon deal with the dealership, and had already started the purchasing paperwork 12 hours earlier. The manager did not get my car back, and this was an unpardonable failure in EVERY single way thinkable for a car dealership to do. I will never go back to this dealership (which I had already purchased a car from 3 years earlier, so I was a repeat customer) and will recommend them EXTREMELY POORLY to anyone.Good morning. I am so sorry you were dissappointed in our dealership. Please contact me so I can help. Every customer is important to us and I will do my best to make this right. Bob@bobpenkhus360.com
Amanda Furrer SMOKED in my vehicle and LIED!
by furioushoward on 05/25/2011updated 04/25/2025This dealership doesn't even deserve 1 star! We purchased a Jeep from Bob Penkhus. It was our second vehicle we purchased through them The salesman that was worked with was Amanda. She guaranteed that the Jeep we were purchasing was going… to have the transmission replaced before we took it home. We agreed and paid in cash in full on the spot for the Jeep. A few days later we got the Jeep back. Amanda LIED about the replacement of the transmission. It never was replaced. The check engine light was still showing up. She offered to come to our home pick the Jeep up herself and take it back to the shop to have the sensor reset. She said that after the transmission was replaced (that never happened) they forgot to reset the sensor. When she dropped the Jeep back off to me she said "I hope you don't mind that I sprayed Febreeze in the Jeep, it smelled like the shop." What a bunch of crap. She smoked in MY vehicle and thought I was too stupid to smell it and see the ashes that were all over the backseat, where my children would sit! She also kept forgetting to bring the maintenance paperwork to me. It took nearly 2 months for her to mail the maintenance paperwork to me. Lo and behold, the paperwork showed that the transmission was never replaced! Since then, Amanda has refused to return my calls. I have taken this issue to the manager and the mechanic that did the work on the Jeep. DO NOT purchase a vehicle through Bob Penkhus, and don't waste your time working with Amanda, she is only after a sale and is apparently satisfied with lying to you face, putting your family at risk in a vehicle that needs work and taking your money, smoking in your vehicle, being a complete coward and not taking responsibility for her unprofessionalism and lies.
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About our dealership
At Bob Penkhus Mazda at Motor City, we have a great selection of well-loved vehicles for every type of budget. Browse our new and used inventory for your next dream car today. Plus get an exclusive 7 year 100,000 mile warranty included with every new vehicle purchase.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish
Good morning. I wanted to respond to your review and extend my help. If I can do anything to alleviate your frustrations, at this point, please reach out to me at bob@bobpenkhus360.com. Sincerely
by marketing1101 on 09/12/2016