Customer Reviews of Bob Penkhus Volvo Cars
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4 sales reviews
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Dont buy a car from here!!!
by Brian on 03/23/2019The reason why Im writing this review now is to explain that it took 7 months to almost fix the car that I Purchased from Bob Penkhus August of 2018 after the hail storm in Colorado. I needed a car and I found a 2014 Ford SHO at reasonable… price. The sales person Scott Hughes was telling me details about the car and I asked about maintenance of the vehicle being a 2014 with 40,000 miles. He said the vehicle was good to go. The next day driving the vehicle the car stopped in the middle of the highway, I got it towed and found out it was the battery that died so I had to buy a new one. I brought the receipt to the dealership and they told me that they can’t reimburse me for the battery. The next day I turned my car in for a full diagnostic because driving even 10 miles to get to my work place, I lost a quarter tank of gas when it was full. The reason I had the diagnostic because I was waiting for 3 months to get the trimmings on the car replaced. But none of the sale person or the managers helped me make an appointment to get it fixed. It took another manager from Bob penkus Mitsubishi, Bud Hall to help me. After the appointment was made for phil long to work on the car, they did a complimentary diagnostic check and found out my alignment is in terrible condition, several components and sensors in the engine are broken that are causing you many problems, so phil long took my for 2 and half weeks. It was 12,000 dollar job that only warranty can handle so much. Now I really don’t have money for my daily life. Phil long was upset that Bob Penkhus sold me a car with many problems. I complained to the managers at bob penhus and showed them receipts and diagnostics of the car. One manager wrote that any service that I need done on the car I get an internal discount rate, which the discount rate never happened for me for each service. The other manager that was second in charge under bob penkhus told me that you should have found and shopped for a better car. With that statement, I thought to myself how can you be sure if the next car is better if the whole company is lying about the maintenance of each used vehicle. The manager also said if we fixed the car to have it really running well, they would have raised the price for the car. I told the manager that if you did it that at least you are being honest about the care of cars and if someone had the car before me and didn’t notice the problems right away, it could have been a bigger problem or a lawsuit in their hands. Up until march I had to get my alignment, new tires, oil change, brake flush, decarbonization or fuel injection, new air filters, and throttle system cleaning. Each of those service I did not receive a discount that was written by the manager. I still have more things to do for the car and I have driven it less than 5,000 miles before the next oil change. Each service I had I emailed and tried to talk to the mangers about the services but I have been ignored and since I have showing up there frequently I have been ignored. In my work field I am a manager that with over 300 families a week so I know it gets busy but not to a point that you cant respond to an email 3 days later. I will taking my car services to another dealership because I have worn out my patience and they don’t want to help me. If they would have helped me the way I needed, they could have had many customers wanting to buy their cars, but I will tell families to avoid getting a car from there based on my story and actual documents that I have to tell the families I work with that this is real.BUYER BEWARE
by juliosanchez64 on 09/28/2015Bad business Practice, There century vehicle service agreement is a trap is a SCAM Bob Penkhus is BUYER BEWARE. I have never walked into a dealership that was so greedy. Do not buy a car from here! Bob Penkhus Volvo Finance Department… cannot be trusted The absolute worst! STAY AWAY FROM THIS PLACE!!!!! Bob Penkhus has been the most unpleasant experience of them all. They are great at taking your money but they don't want to give it back when its owed.Excellent Sales
by Shayne9408 on 05/22/2015I am not one to deal with salesman/saleswomen by any means. I am very up front and to the point and already know what I want. I spoke with Ben Gallitine at Bob Penkhus over the phone and via email and let him know what I was looking for.… He found exactly what I was looking for before I arrived at the dealership. I think we had the price settled and agreement within 15 minuites. I had a battery issue with the car and Ben took the time to have someone come to Pueblo pick up the car, test the battery, and had it back the next day. I believe the people at Bob Penkhus are great, honest, and very effecient. I have recommended my friends and co-workers to go see Ben for their next Purchase. He went above and beyond for me and I will definatley be seeing him again for my next purchase. Thank you Bob Penkhus and Ben for a great car buying experience. Ben gets 10 stars out of 5.Great service!
by yes10 on 05/18/2015Like a lot of people, I had my reservations about dealing with a salesman in purchasing a vehicle. I dealt with Paul Blessing. Right away, he put me at ease. He was professional, knowledgeable and low pressure. One of the best car buying… experiences I have ever had. I will be coming back to him!Thank you so much for giving us the opportunity to earn your business! We want to provide the best experience possible and it is so GREAT to hear these positive comments! Paul is truly an asset to our organization and I know he also appreciates you taking the time to write this review. Enjoy your new vehicle and have a wonderful day! Bob Penkhus
About our dealership
At Bob Penkhus Volvo, we carry the best selection of upscale vehicles for buyers seeking top-quality cars. Visit us for a test drive today!
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish
Shayne, THANK YOU! For letting us earn your business and for sharing your positive experience with potential customers. It is our pleasure to have you as a customer and please let us know if there is anything you need. Sincerely, Bob Penkhus
by marketing1101 on 07/28/2015