BMW of Denver Downtown
Awarded 2025
Today 9:00 AM - 7:00 PM
Customer Reviews of BMW of Denver Downtown
Review type:
Great experience
by Elizabeth on 04/18/2025
I had a wonderful experience purchasing my new vehicle ! Everyone was super helpful
162 reviews
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Terrible
by Terrible on 02/20/2020BMW of Denver 1040 So. Colorado Blvd Denver Co. “Terrible-Horrible” Do not go here!! - 6 Hour car transaction. Test drove and agreed upon terms in 1 hour. This was a very slow day at the dealership. It took another 5 hours to go through… the business office and take possession of the car. Other customers where put in front of my purchase even though they came after mine. - Test drove the car with out any dealership representative.. -Car was covered in ice and snow even though appointment was set to drive the vehicle. -Gas gauge registered 13 miles left and was still empty at closing time or time of taking delivery. -Car was damaged by lot attendant on the way to detail bay. - A repair order was given with a 30 day expiration on it and then asked to come back for repair in over 60 days. -Personal information was lost 4 times. Drivers license copy, insurance information, etc. Managements attitude was horrible and terrible. The desk manager and General Manager. They did not care, not their concern, not their fault! “Do not go here”DOSENT CONTACT YOU!!!
by lexx69 on 05/23/2019never ever no matter what, no contactGreat service¡
by Franmen on 08/16/2017updated 09/07/2017Excellent costumer service, Javier Carrion my service adviser was very care about all my concerns on the car. He take care all of it.Problem Not Corrected
by Tlmorganjr on 08/22/2017Retool posession of the BMW X5 and the same error code came on within 24 hours. Took the car back on Monday and it has been almost two weeks with very little communication from the shop. This is a BMW that was bought from a BMW dealership… and I have been in a linear more than I have driven the car that I have actually paid for.JKL
by JKLGJ44 on 07/03/2017updated 07/14/2017Did not have my regular service advisor, but Jessica was great. Efficient, and helpful.2010 BMW 535 xi Touring
by Pfafflin on 06/26/2017updated 07/07/2017I brought the car in because of some rumbling noises in the suspension. after the service the noise is gone and the car feels tight and wonderful like new. Great work by Aaron Trail and his team Thank you!!!Mark Sanders is THE BEST !!!
by CoolLoChillin on 04/01/2017Took delivery of my new vehicle on 31March2017. This is a vehicle that I ordered in December2016 through Mark Sanders and worked with him throughout the ordering and delivery process. Mark was extremely and extraordinarily nice,… friendly, patient, helpful, knowledgeable, responsive, personable, and generally just an all around good guy !!! Mark kept me updated every step of the way in the ordering/delivery process like clockwork and I was never in the dark as to the disposition of the vehicle. In addition to ordering the vehicle, I also requested several non-factory dealer installed options to be added to the vehicle prior to me taking delivery. Mark expertly and seamlessly coordinated and managed the ordering and installation of said items flawlessly, as if they were factory ordered/installed items. Mark far, far exceeded my expectations and I 100% recommend him and will most definitely be seeking him out for my next vehicle !!! Mark. Thank you very, very, very much !!! If you are contemplating purchasing a new vehicle and are reading this, what are you waiting for ??? Call Mark, and you will be driving with a huge smile on your face in no time !!! Guaranteed !!!2014 320i X Drive
by Saaeee2017 on 03/18/2017I had a great car buying experience with Nestor and Kelly. I highly recommend this dealership! This is car buying made easy.Maintaince
by carebear65 on 01/03/2017updated 01/13/2017Art Smith was Exceptional! Very polite and answered all of my questions. Thank you! I sell homes for a living and he went above and beyond! So appreciative!great dealership
by delbert61 on 12/17/2016service as usual was great. called in the morning for an appointment and had one that afternoon. needed the front end alignment checkedExcellent Experience Murray BMW
by gbrazeau47 on 12/01/2016Had a totally no-nonsense, professional purchasing experience with the folks at Murray BMW for my 2016 328 xi this past Saturday. Teddy (our sales rep) was fantastic from start to finish and patient with us when we were weighing our… options. Sales process was as painless as possible from start to finish with our toddler in-tow.Murray BMW of Denver
by linhaas on 11/09/2016Great experience with Teddy! He was informative and easy to work with.Great service
by Clivepod on 10/19/2016updated 11/09/2016Enzo at Murray BMW of Denver was and has always been very helpful! I bought my vehicle from somewhere else with an extended warranty and the warranty company didn't want to honor the warranty for a very expensive repair and Enzo spent hours… on the phone explaining to them why hey had to. Eventually they listened.Once Again, BMW means quality
by DenverDriver17 on 07/28/2016updated 08/08/2016Thank you for the consistent service and professional treatment.perfect oil change
by MantheyL on 07/07/2016Good job! Finished on time, washed car...will be back.Great Service on New Car Purchase
by ivoryhammon on 06/27/2016We received great service from Amin and the team at Murray BMW in the purchase of our new X6M! All of our questions were answered in a timely fashion and Amin went above and beyond in making sure were happy with all parts of the purchasing… process. Since we wanted to pickup the car quickly they were able to schedule us for follow up service and take care of all last minute items. Looking forward to many more years of great service!Overall good experience
by ToddA04 on 06/25/2016We leased a 2015 i3 and it was a pleasant and efficient experience overall, with only minor annoyances. We worked with a couple members of the sales team and they were all friendly and professional; finalizing the price and lease terms was… easy and matched my expectations coming in; I felt most everyone made sure the experience was as convenient as possible, including helping to deliver the vehicle to our home 30 miles away, after hours. Things that could have been improved: First, the person who reviewed the i3 with us after the purchase didn't really know much about it and I found myself correcting him on some basics (e.g., what "mi/kWh" meant on the display), and the team's overall knowledge of electric vehicle specifics seemed lacking. This created a little bit of stress when the battery wasn't fully charged when we picked it up, and then wasn't charging as much as expected overnight. No one could tell me for sure whether the charge rate was normal (it wasn't), until the next day after a couple phone calls and doing some research. It turned out it just needed a simple change to the settings to allow maximum charge speed, and this is something that should have been covered in the vehicle review. Also, while we REALLY appreciated the assistance with vehicle delivery, I was under the impression that they were right behind me but then they didn't show up for another hour. It was late and I was waiting outside to let them in the gate. It was a frustrating way to end what had been such a positive experience, and the whole thing could have been avoided with just a phone call to let me know they had been delayed. Still, overall it was a good experience. We love the car and we would recommend Murray to friends and consider purchasing or leasing a vehicle from them in the future.Outstanding Customer Service
by PeterIto on 06/24/2016In today's world, customer service is one way a business can distinguish itself. The customer service at Murray BMW is outstanding. My service advisor, Shawna Richey-Thies, always goes above and beyond in providing outstanding customer… service.Great service!
by GMartinez49 on 06/24/2016Likes the service rep, he was friendly, knowledgeable and quick!Great friendly service
by Our535xi on 06/23/2016I have always had great service here and the service advisors fair friendly and accurate.Awesome Experience
by PeytonCO on 06/20/2016Great price, friendly, knowledgeable and courteous! Buying my first BMW was a dream. Couldn't have asked for more!
About our dealership
Thank you for the wonderful review! We are so glad that you enjoyed your experience at BMW of Denver Downtown.
by Jeff Gonzles on 04/22/2025