Larry H. Miller Chrysler Dodge Jeep Ram 104th
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Customer Reviews of Larry H. Miller Chrysler Dodge Jeep Ram 104th
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258 reviews
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Very, very bad experience!!
by Reggie J on 04/14/20251. Showed up for my appointment only to be told that an appointment only gets you in queue. It would be 3-5 days before the looked at my car. Could I bring it back then? NO! 2. Requested that they fix an oil leak, and update my GPS… sofware. 3. They repaired the oil leak (about 30% above the recommended average cost); charged me $210 to TEST the GPS; informed that the GPS was indeed working (never said it didn't); told my wife that there was no update available, and Jeep automatically "pushes" new updates. 4. That is categorically, FALSE. Jeep does NOT automatically "push" updates. GPS updates are available through JEEP delaerships for $129. We bought one, installed, and it works perfectly. I'm disturbed that they would blatantly lied and dismissed my. WONT' BE BACK!Poor communication and attitude
by Leepfrog on 04/07/2025Purchased a 2025 Jeep Grand Cherokee Summit in March 2025 and has been the worst car buying experience I have ever had. I never complained when they had to jump start the new vehicle and then the vehicle wouldn't start the next day and I… was in service within 24 hours. I didn't complain when the service department left their lunch wrappers on the floorboard when putting in new batteries. I didn't complain when they didn't prep the car and cobwebs and windows were not cleaned. Then the vehicle kept having small issues, tailgate not opening, fuel gauge not working etc. Tried to contact my salesman, not response, tried to contact General Manager no response. I finally got a gold of the GM and he said he would get back to me and after a week no call back. Had an appointment to get some diagnostics, show up for the appointment and they tell me 3-5 Days to do diagnostics, no one told me I would be without my brand new vehicle for a week. Bottom line, do not purchase a vehicle here you are just a number and they do not care about you.Super helpful!
by Denise on 03/26/2025Monty Mani was super helpful with showing me a variety of Jeeps. He was knowledgeable and answered my questions thoroughly. I will definitely be back!Worst Dealer Ever
by JK on 02/17/2025So I made an appointment online for a free diagnostic for my 22 Jeep Grand Cherokee 4xe. Online it gave me the option to wait. So I show up for my 7am appointment and the gal that was intaking asked me if I knew it was going to be 3-5… business days before they could start the service. I told her online they gave me the option to wait so I was thinking maybe a few hours. She told me in a nutshell, too bad that's just the way it is. This is the worst dealership in the world. I have had many problems with this car and their communication is terrible and they treat you like a crap and literally don't care about you at all. I'll never buy from Stelantis again!!!Absolute incompetence or Scam!
by Luis on 12/05/2024UPDATE 12/4 - Another week and still no updates from no one. GM Andrew was supposed to call me Monday and nothing. No updates no nothing. Absolute incompetence from the top down here!!! This place should be investigated. Since I mentioned i… wanted to get a new car it seems like they're dragging their feet. Scammy practices!! *** Worst experience with the service department here. Been without a car going on 2 months now. My car wouldn't start 2 months ago, and took it to get serviced here. It worked for 2 days, then same issue. Got it towed to the dealership, took them 3 weeks to get it fixed. Had it for another 2-3 days and it broke down again, same issue. We're going on another 3 weeks as of now and I can't get a clear answer out of anyone. The service dept can only tell me that my car is haunted aka they have no idea how to fix this. Worst part is that no one reaches out to update you and there is no communication at all. You can call and reach their VM and leave them messages, but you won't get a follow up. They need to clean house on this dealership already!! F***ing frustrating!!5-7 day wait for diagnostics after dropping car off at given appointment
by mike on 06/12/2024Was given appointment 1 week out, took vehicle in on given date, was told i would have to leave it 5-6 days just to run diagnostics on because of being backed up and lack of technicians. . Why make an appointment in the first place ? I… asked if i could have a loaner and was told yes but at my expense ?? bought my jeep in 2023 with full warranty. Service here sucks !!Great Client Experience & Team
by Michael on 07/29/2022The service team has always been very helpful & supportive in making sure my truck gets top notch service! Chris, Sean, Jacob & Robert (in sales) have all been great to work with. Great experience with my 2019 RAM 1500 and hoping to update… soon where I will buy through them again.We are disappointed and issues still need addressed.
by Jeff D on 09/30/2021Our car buying experience at Larry H. Miller Chrysler Dodge Jeep Ram on 104th was a big disappointment to say the least and we cannot recommend them. The one thing I will give them is that Eric was pleasant to deal with initially. There… are so many items that were mishandled that it hard to list them all in a short review. We looked at and test drove the 2016 Pilot that we eventually purchased on the first day, paid a hold deposit, and then purchased the vehicle in full the next day. We were told that it had a tow hitch (Eric felt underneath the vehicle) and navigation and turned out that it did not. We noticed it had a broken fog light and was missing the passenger side roof molding/trim. They said they would replace the roof molding but would not replace the broken fog light. They would not even take off a measly $20 for the fog light which did not make sense from a business stand point to us. All we were asking for was to give us a small discount for what we would have to pay to go out and buy one and fix it ourselves. Eric also agreed that the car would be detailed, the engine washed, and that they would attempt to buff out some of the bigger scratches in the paint. We sat down to review the numbers and they were quite a bit larger than what we expected. There was a $599 D&H fee added on as well as a $899 protection program fee. We stated that we thought that the D&H was included in the listed price on their website as stated. Eric said it was not included. They also seemed to try to make us believe that the protection program fee was something that “they did there” and mandatory. We said we would not buy the car unless removed so they removed the protection program fee. This gave us the impression that this dealership has some degree of dishonesty as standard practice. We returned the next day to finalize the purchase and the first thing we were told is that they could not get the roof molding trim kit from anywhere and that it was on back order with Honda (I later went home and found the roof molding kit on several sites as well as in stock at Planet Honda and Schomp Automotive). Also, none of the other items that they said they would do were done (interior detailing, engine wash, buff paint). I know this because there were some stains (looked like dairy product or something) on the middle of the back seat that came off with the back of my finger when we were there the day before, the carpet had not been vacuumed, and the engine looked the same (I could take my finger and wipe dirt off the plastic engine cover). Also, the scratches had not changed at all so I assumed they never buffed it like promised since they did not do any of the other items that were promised. The used car sales manager (Yusef) got involved at this point and said he would take $200 off for the roof molding and then went to $400 off. When my wife asked if the D&H was included in the list price Yusef said that it is included. We stated that we were told it was not included by Eric and then Yusef stated "which do you want $400 off or $599 off?" He then stated no further detailing would be done (was supposed to have already been done and was not) if he takes the $599 off. We stated to take the $599 off but in hindsight why should we have had to choose if the $599 should have been included in the price in the first place? They should have taken another $400 off since the $599 D&H should not have been added to the list price in the first place. We finalized the purchase but later realized that were not given copies of our check nor our credit card down payment receipt even though we requested them several times. We asked Eric about where the 3 day exchange policy documentation is that he had mentioned earlier and he stated that he did not know and that he was not sure if it even existed any more and was very cavaliere about it. Also, the gas tank was empty once again at signing (was empty the day before as well) and they expected us to drive the vehicle off the lot on an empty tank of gas. Talk about not appreciating your customers not to mention lack of effort towards building a repeat customer. We stated were not paying for a car and then driving it off the lot on an empty tank. They proceeded to fill the tank. We also have a paint touch up in the "we owe you" list and were told that they would contact us the next week to bring it in. It has been 2 weeks now and no phone call or email from anyone which is also unacceptable. We left with the impression that they were doing us a favor rather than feeling appreciative for our business.The worst dealership experience I have ever had...
by Brandon on 06/26/2021The worst dealership experience I've ever had. I worked with a salesperson remotely, agreed to a price, wired money, then two days later was told I couldn't buy the car because I was out of state (which they knew since I had sent photos of… my driver's license as well as a credit app). It's now been 2 more days since they told me I couldn't buy the car and still haven't returned my $5000 deposit. They aren't returning my calls. Even Steven, the Sales Manager, promised to get back to me on when to expect my money back but never did. It took 7 attempts to get him to answer his phone, and 24 hours ago I was promised an email when to expect my refund. There has been no email sent. The sales person I worked with, Andrew, was slow to respond during the process and now won't respond to my calls or text messages. I have reported this dealer to the Better Business Bureau, Colorado Auto Dealer Association, and will be filing a police report as they won't respond to me at all. I wish I could give them zero stars, they don't even deserve the one star I am forced to give them.Sad Joke
by No need on 05/29/2020Hands down the worst Dealership experience ever. You will Never get a call back from anyone you leave a message for. they cant seem to get a trade in paid off for months. This dealership is a clown car. Sales and Finance, if they were a… little better, it would be funny but, since they are sooo bad its just sad. If the price for the truck I wanted wasn't so good I would never have put up with any of it. I do not recommend them to anyone!! Worst part is not one of them cares about how bad it is....Hey there, thank you for reaching out! We want each customer to feel like they enjoyed a transparent car buying experience, clear of any confusion or misunderstandings. I hope that you’ll give me the chance to ensure everything gets handled properly and to answer any questions you might have. Please give me a call and we can get to the bottom of this together. - Brent Wood, General Manager
Service
by F Carson on 05/03/2020Great service department. They took care of all my concerns and got me repairs under the extended warranty where possible saving me hundreds of dollars. Gary is one of the best service writers I have ever encountered.Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Jon Campbell, Service Manager
Great Service
by Great Service on 04/12/2020Let me know what needed to be fixed and recommended what services I should get done, and great package deals.Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Brent Wood, General Manager
Satisfied customer
by Satisfied customer on 04/09/2020Very, very happy with purchase of my new vehicle and the process was quick and easy.It's great to hear from you! We appreciate your excellent review and hope to work with you again soon. - Brent Wood, General Manager
Always good
by Rev Bernard H on 04/06/2020I thought that I had LOF service left and my service writer pulled up the record and contacted me to say I didn't. he went ahead and had the service done as well as had a recall taken care of I didnt expect the vehicle until the next day… but it was done the same day. I purchase a new service agreement of oil changes to cover my vehicle always good service from LHM Chrysler. Thank you .Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Jon Campbell, Service Manager
XLNT service on 2020 Trailhawk purchase
by Bob Wade on 04/02/2020The dealer guided me through the package options on the Trailhawk without pushing for a be or the other- just educated me on the pros and cons of each. I’m very happy with my decision on the car and my decision to business with Larry… Miller.Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Jon Campbell, Service Manager
Oil change
by Raquel on 03/31/20202 hour wait time for oil change with a scheduled appointment. But I did receive a lift to my daughter's house, and was picked up after my car was ready, so I would be safe from any covid-19 exposure.Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Jon Campbell, Service Manager
Went out of their way to meet our needs.
by Kirkpatricks on 03/27/2020We special-ordered a Durango. The saleslady, Jeannae, was very helpful and hustled the deal through before the coronavirus shutdown could interfere. The price was decent, and the finance guy was very honest and fair. We are very happy… with our purchase.Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Brent Wood, General Manager
Overnight Service
by B Dinger on 03/23/2020Dropped car off Friday night for routine service. Needed additional replacement part. Service advisor Mike communicated very well and returned my calls promptly. One of the best experiences I’ve had recently. Was much easier to reach… Service Dept by phone.Thank you for that review! It’s good to see that your overall experience with us was a positive one. If you have any questions or concerns about your visit, don’t hesitate to let us know! - Jon Campbell, Service Manager
Service great! Allow a bigger radius with Uber/Lyft
by Loyal customer on 02/26/2020Took my car in for an oil change and to have something else worked on. All in all service department is great. I think the only thing I wish they would do better on is working with their customers who doesnt live close by. I know they use… Uber or Lyft instead of a shuttle. But it would be nice if they allowed those customers that dont live near their radius the same thing. Obviously we go there for a reason because we like their service and because of our warranty the least they could do is give us a ride to and from.Sorry to hear about the issues with Lyft/Uber. We'll definitely look into getting something figured out for our customers that live further away. I appreciate the feedback a lot! Thank you so much for coming to our dealership, we really appreciate your patronage! - Jon Campbell, Service Manager
It's a Jeep thing! 🚙🌄
by 19NewBalanceJeepDad61 on 01/31/2020If you want to have a rocking experience and value your car buying experience, look no further than the Larry H. Miller dealership! I bought my very first Jeep last year, right before Thanksgiving, and boy am I THANKFUL too! My Cherokee… Trailhawk can do pretty much anything I ask of it every time I take it off-roads... (now if only I could get my wife to quit sneaking off with it for weekend grocery/shopping trips, then I'd be 100% satisfied, *laughs* 😄)! Do yourself the biggest favor and go talk to the sales assistant named Jeff. This young man had a fine attitude, very knowledgeable, and he was even able to show me all the individual differences between the Limited and Trailhawk models, which made me change my mind after I thought I had it all figured out after browsing online... He'll go out of his way to assist you in your buying experience and he wants to get the best deal he can for you because he's not selling you just 1 vehicle, but all your family's future vehicle purchases too. He could be a part-time comedian too, don't ever let him try to start telling you the story about his nephew and "the cranberry sauce"— you'll be howling in tears for the next 5 minutes!! I'm cracking up again just remembering it all!!!!! Thank you so much to all the rest of the team members that served me during my buying process and making it the best one in a very long time! *Special thanks to Mr. Gher from work for making me realize I needed a Jeep, too!* 🚙It's great to hear from you! We appreciate your excellent review and hope to work with you again soon. - Brent Wood, General Manager
Awesome Salesman!!!
by Sharayah A on 01/31/2020Went to go purchase a vehicle from Jeff Snow and he was the best! He was very professional and friendly. He knew exactly what we were looking for and made it happen!Thank you for coming to see us! We truly appreciate your support. - Brent Wood, General Manager
Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Brent Wood, General Manager
About our dealership
Thank you for taking the time to review us! I will make sure they get the recognition they deserve. It was our pleasure to provide the repairs your vehicle needed. Come back again soon if there's anything we can assist you with.
by Brent Wood on 08/01/2022