Customer Reviews of Phil Long Honda
Review type:
Great sales person!
Great sales person!
by SaraS on 02/01/2025We just purchased a CRV, Isaiah Castro, our sales person, was great to work with. He was thorough, knowledgeable and considerate. If you need a car you should definitely ask for him!Saras, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!
Service beyond expectations
by Jay on 06/28/2023The service department is always very professional and do the work on my vehicle in a timely manner. I appreciate Jill’s communication with me as my vehicle is being serviced and the video from the technician.Wonderful sales person bad trade in
by Lori mc on 08/29/2022Evan is wonderful. Soft spoken not aggressive so the experience with him was great. I didn’t get the best trade in value and think they could have done better by me.Thank you for taking the time to let us know how we did. We hope you have a great day!
Great Experience especially given we were from out of state!!
by KMM2022 on 05/30/2022We stopped in on a whim while on vacation to see if there was a Passport we could look at in person. Not only did they have one they were willing to sell it to us unlike another dealership that we tried stopping at. Very helpful and… informative and made the whole experience painless!!We appreciate your positive review about your recent experience with us!
Oil change
by Amy Gomez on 12/31/2021Jill was great and communicated with me throughout my experience. Definitely the best one I’ve had.Amy, thank you for the high star rating! We are very happy to have provided you with such a positive experience!
Continue to have issues here.
by Braxster on 06/24/2021Service tech dripped some kind of fluid down the inside driver's door. I find it interesting that my power steering pump leak was pointed out to me at the "failure" stage and not earlier. It would be good to get this information while still… there to see if I could also have this failure addressed while my vehicle is with the shop. Not afterwards when leaving. Since my truck was in numerous times in April-May, you would have thought this leak was present then and seen.Steve Hensley efficient and no pressure sales
by Lisa Post on 04/06/2021We really appreciated Steve's laid back no pressure sales. With flexibility in scheduling test drive appointment, we were able to drive the cars we were interested in without him tagging along. Our decision was easy and Steve was… efficient with the paperwork then delivered the car to our home 50 miles away where we signed the papers.Richard Stewart
by Richard on 01/29/2021Every time I take my car in for service Jill one of the service writers is always very helpful and accommodating and all the work that she has said it's going to be done has been taken care of Phil long do a great job and I will only be… taking my 2005 Acura MDX with 225,000 miles on it back to them for serviceOil change/Tire rotation
by blndmom367 on 01/12/2021updated 01/19/2021Kind and friendly and knowledgeable. Jill is always great when I’ve had my car serviced.We are so happy to hear that Jill provided you with such a great experience. We look forward to your next visit and hope you have a great day!
Like butter
by Blunky2 on 12/30/2019updated 01/06/2020Logan, Russ, and Don were super helpful and went to great lengths to make certain I received the vehicle I wanted at a lease price I could afford. They allowed me to test a HRV for 3 days prior to my making the decision, which helped to… cinch the deal for me.We're happy to hear you had such a great experience with Logan, Russ and Don! We hope you are enjoying your HRV! Have a great day!
Best service in Glenwood
by Ecoup19 on 11/27/2019The service department at Phil Long Honda is outstanding! Jill, Alex and Teri always go above and beyond, I will not take my car anywhere else.We are very happy to have provided you with such a positive experience! Thank you for the kind words you had to share about Jill, Alex and Teri. Have a great day!
Phil Long Honda, Glenwood Springs, CO
by leonfell on 10/01/2019Excellent service personnel who know you, and your vehicle. They go the "extra mile" to make sure that you are satisfied with your service.Leonfell, we're happy to hear you had such a positive experience with our team!
Phil Long Honda
by Charlie on 05/08/2019updated 05/15/2019Car ready on timeNew Accord purchase
by Iceman9 on 05/04/2019updated 05/13/2019Excellent experience, knowledgeable staff, great product lineThe best in Glenwood
by Ecoup19 on 03/18/2019Alex and Jill went above and beyond to accommodate my schedule and make sure my vehicle was properly serviced. I drive a Subaru, but Phil Long Honda is the only place I trust to work on my car.We appreciate your kind review and feedback! We are glad to hear Alex and Jill could make your experience a great one.
Bad experience except for Tia the sales rep
by Rob_7hopefortruth on 02/21/2019Phil long honda sold me a lemon. They will not admit to the problem or document it. I have an oil dilution problem and many computer errors. I took my car to them 4 times for same problem with no car for 50 days. I paid for a brand new car… with cash and they will not give me accurate service records. DO NOT BUY A CAR HERE. THIS DEALER SHIP WELL TAKE YOUR MONEY AND RUNPeople that care!
by Ecouper on 01/17/2019The Phil Long staff are amazing, Alex, Jill, & Teri always go above and beyond.Thank you for your kind review and feedback! We are glad to hear our team provides a great experience.
Oil change and repairs
by Not good on 12/27/2018I’m not very impressed with the Honda service department. They are not pleasant to deal with. They do t know what’s going on when I go in. They tell me one thing and don’t follow through. I wait for my car all day from 9-4:30. I don’t hear… from them, they never call me to tell me my car is done and finally I call at 4:30 and ask if my car is done and they mock me by saying,” uhhh yeah your cars done. “ The two desk people are not nice to deal with.We appreciate your feedback and apologize for the experience you received. We would like to have a Manager reach out to you but are unable to locate any contact information. Please email us at social@phillong.com at your earliest convenience. Thank you, Phil Long Honda
Oil change / multipoint inspection
by Thomas GWS on 12/11/2018updated 12/17/2018The service department is always pleasant, punctual, and informative. I always have a great experience with the staff wether it’s with the front desk, parts department, or mechanics. Owning both a Honda and a Toyota, I take both vehicles to… them and always will.owner
by Bigfishdaddy on 12/14/2018My service appointment was right on time and greeted very friendly by your service rep.. I had great communications with him. It's always nice to receive my car back from your service department with a wash job. Thank youThank you for your kind review and feedback!
HRV purchase
by Glenwoodsam on 12/07/2018The purchasing experience was generally positive with an enthusiastic and helpful sales person and finance department. However, the traveling sales manager Joe kept aggressively hitting on the sales person which was incredibly… uncomfortable, he also made a deal on an accessory for my HRV which requires an aftermarket part. Getting that installed had been a huge head ache having to call the dealership a dozen times only one return call over a two week period. And I'm still waiting. They're incredibly hard to communicate with except in person.
Our customers are our family. We aim for the highest level of satisfaction and customer service.
Our friendly and knowledgeable staff are eager to make this a fun, easy, and personal experience.
It's not every day you buy a car! It is a very special occasion!
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Customer Lounge Area
- After Hours Drop-Off
- Spanish
Saras, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!
by Todd Shaffer on 02/04/2025