Planet Honda
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Customer Reviews of Planet Honda
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101 reviews
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Great service work
by John H on 01/25/2025I own two Honda CRV’s and I have my service work at Planet Honda. I have always had a good experience. They have been flexible with drop off times and usually finish a head of schedule. The service manager I work with is Brian Kotlarek. He… has excellent customer service skills. He reports anticipated costs on the front end, if possible returns the car ahead of schedule and overall is just pleasant to work with. I like the “maintenance minder” feature that Honda provides. It ensures you are doing the proper maintenance tasks at the proper intervals.Poor Timeliness and Poor Communication
by SLS on 11/29/2024updated 12/05/2024I took my car in for a simple recall item and brake fluid change. Made early am appointment at 8:00 and got there early. Left car to pickup later when finished. Service advisor said he would call early afternoon. At 2:00 he had not called,… so I phoned. He explained they had not even gotten my car in the shop by this time. I was upset and went to pick up my car without doing the work. When I got there, agreed they would get it done and bring car to my home. They had had my car for 6 hours and not started it, geez. They did not have that many cars for service that day. Been treated terrible by this same SA in the past, Brian K. He is not friendly or helpful, not respectful of females. Worst service I have had after 3 cars purchased in 20 years from this dealership. I am done with this dealership. Beware!Worst customer service I have ever consistently recieved
by EREEVES on 07/02/2024The sales department was great however every time I have been here (at least 6 different time now) for maintenance it has been awful. They are unorganized, no one ever knows what's going on and no one even talks to you for a half hour when… you show up. They don't follow their appointments so what's the point of making one?!?!?! I have worked with different advisors every time and this time I was looking forward to a women advisor her name was Orlena and she started out great but then lost all communication after having my car for 2 days. My car was supposed to be ready on Sat. (took my car in on the prior Wed.) and I didn't receive my inspection like promised or a call back to notify me of the actual cost like promised. I called on Monday and Orlena was not in and they told me to leave a voicemail for her partnered advisor. I finally just went in and spoke to Noah who had my ticket on his desk but literally knew no information about my car or what was done or the cost. I paid almost double what I was told since it should be covered under warranty. Noah told me he couldn't do anything and had no information and to call make in several days when Orlena was back. Their service department is trash. I have had it and am transferring all my services to a different Honda. Jesse Olson was my salesman and was great, very knowledgeable and made sure I knew all the options and features of the accord as well as options for services that Planet Honda provides. He made the buying experience easy and non-stressful. Tyler was also great in my initial interest, and they did not bombard me with emails and calls.Lied to and stranded
by justjoeindenver on 05/11/2024Planet Honda May 11, 2024 justjoeindenver Horrible experience with people who don't seem to know their jobs. We were about to purchase a vehicle from these people when they advised "it stalled, and it's going to have to go into the shop… for a a week or so" which means that one of their employees probably wrecked the car while prepping it. Worse yet, my wife was left stranded at the dealership with no way to get back home, 30 miles away. Then, they found us financing for less than half the balance at 16%?!? Happily, in a matter of minutes, I found a better version of the same vehicle (Murano Platinum) across the street at Stevenson Lexus-Lakewood. Their employees picked my wife up from Planet Honda, took her to their dealership, and sold her the car with MORE features, HALF the mileage and at 6% lower interest rate that is now sitting in our driveway. Can't trust our salesperson "Ethan" or the finance manager Roland, who lied to our faces. What a horrible experience with employees who are happy to deceive their customers, lie about financing, and leave us stranded. Highly recommend Stevenson Lexus across the street. I wouldn't even consider stepping onto the Planet Honda lot again. Everything about this dealership felt shady, inconsistent, and based on lies. Vehicle Home Delivery? They wouldn't even offer my wife a ride after they ruined the vehicle they were attempting to sell and leaving her stranded. So thankful for Stevenson who saved us from this wretch of a business. I called the dealership this morning to report my concerns, and received denials of what happened, back-pedaling, and excuses from the sales manager. DO NOT TRUST THIS DEALERSHIP. I HAVE BEEN LIED TO BY SALES, FINANCE AND MANAGEMENT REGARDING THIS EXPERIENCE. This company does not fully inspect their cars, as this one was being sold with a failing transmission. I had cash in hand, ready to buy, and was lied to repeatedly by several employees at this location. There are many, many dealerships in the area. I'd avoid this one like the plague that they are.Don’t trust them!
by Brian Kuhn on 02/10/2024I just bought a Honda CRV at Planet Honda a few weeks ago. Luckily, I took the car to my mechanic where he discovered there was no transmission fluid in the tank. So I took it back to planet Honda and they just said it was OK and added… some fluid. When I asked to talk to the sales manager Orlena Lutz about this I was told she was at lunch so they gave me her card and said to send her an email. I sent an email with some concerns because they also promised me that they would replace the windshield due to a big chip. I still have not heard back from them. I wouldn’t recommend it, but if you do purchase here, take your car to a mechanic and if these guys promise you anything, be sure to get it in writing because they will lie to you and then completely ignore you once the sale is complete. I was a returned customer as well which makes it even more disappointing. I will never go back to Plant Honda again.CR-V is quiet now
by Ed on 11/01/2023Appointments are on time. The service techs listen to you.The Switch
by Doug G on 02/03/2023I bought my 2023 HRV from another dealership,but when I needed the 1st service I chose Planet Honda, honestly because of your location. You being closer. I was extremely pleased with the service dept. , personnel and the pleasant feeling… inside the wait area. Kinda wish I bought the car here, however I will get all work needed done here. You guys are good.Smooth, No Pressure to buy, FIVE stars!
by Alexis on 08/22/2022Dori was very knowledgeable and helpful during my experience! She answered all my questions honestly and helped me pick the best option in my price range. The whole process was very smooth and I never felt pressured to buy! I am very happy… with my new car :) I highly recommend Planet Honda's location in Golden!!Least Stressful Car Sales
by WhitV on 05/31/2022I am so happy and pleased with our decision to visit Honda and purchase a car! After a long day of stressful car shopping, we finished at Honda. I was very stressed out but our sales rep, Frank was so calming and inviting and his… no-pressure attitude brought me back down in stress. He was very knowledgeable and helped us make a decision that was great for our (growing) family. We love our new Pilot and feel like it was the best purchase decision for us! Thank you all at Planet Honda!Very informative!
by Katie Edmiston on 03/13/2022Jeff P took the time to show me how to operate all the special gadgets on my new car and he made me feel like I can call or come by if I have a question.Best new car buying experience ever
by CM Cupp on 02/18/2022No pressure, no haggling, fair trade in. Nik was very knowledgeable and a pleasure to do business with.sales professional
by mark pogrebin Phd on 02/14/2022Neil Goodson was my sales rep.. He was very patient and knowledgeable in relating the features of the car.neil interacted quite well with me and was an extremely well versed about the crv's positive aspects. most importantly, he is a… genuinely nice person, which made the experience very pleasant. i would gladly recommend him to person's i know who are in the market for a new car.Great staff
by Junam on 12/20/2021My salesman was Nikolas and he was able to put my name on the list and accept my deposit for the CRV I purchased, and he kept me updated when the vehicle arrived to the dealership. He put the CRV on hold for me to come in and sign… paperwork. Although, he told me he wasn’t able to make it on the day I signed papers, so his colleague Ashley filled in and took care of the paperwork. So far, I am loving my new CRV!Great experience at Planet Honda leasing a 2022 Honda EX-L Hybrid
by Patrick Ahlstrom on 11/13/2021It was hard to find a new hybrid during the pandemic. The best deal was from Planet Honda, Golden CO. No pressure, just service. The offer and service from consultant Brad Nudall beat that of the other Honda dealers in the area. Good job… Brad! I plan to be back in the future. Patrick AhlstromGreat job
by Mike on 10/25/2021Makenzie Todd was a big help with buying this truck.new tires
by sally on 10/21/2021great customer service as usual!! Took about 45 minutes longer than expected My online quote I received a week prior to the appointment was $200 less than what the total came to once the job was done but they did honor my quote.Speedy & Helpful
by B on 10/19/2021I called and wanted the out the door pricing on the vehicle I was interested in. Jim was nice and emailed the entire breakdown of the cost with all fees, taxes, etc. noted. I told him I only had about an hour to come in and when I arrived… he and Neil had the car ready and the paperwork prepped already for me. I was in and out within the timeframe I needed and the car is great!Great Sales Experience!
by NewPilotOwner on 10/08/2021Low key...no hassle... Easy to buy a car from this dealership!Planet Honda is the way to go!
by Brandon on 10/03/2021Couldn’t have asked for a better car buying experience. My girlfriend and I went in- not expecting to purchase the same day- but were amazed by the courteous and professional customer service of Dori Smith. She made the process as simple… and seamless as possible! Would definitely recommend Dori and the team at Planet Honda.Quick and seamless process
by Jason on 09/27/2021Ricky was professional, knowledgeable and helpful. The car is used but in excellent condition! The whole process was smooth.Chris took care of me!
by Richard Rhinesmith on 09/22/2021Super dealer. Have bought three Hondas there and they have done all the service on them, going back 12 years. Never a problem or a hitch. On September 21, 2021, Chris was my service advisor and he was a pleasure to work with: polite,… friendly, very efficient, and did all he could to make my visit pleasant.
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