McDonald Mazda South
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Customer Reviews of McDonald Mazda South
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DO NOT GO HERE!
by Taylor Meza on 05/09/2024Buyer BEWARE! My experience with this South Mazda dealership - I leased a brand new 2023 Mazda-CX 5 (April 2023). The day I purchased it I was happy to feel like I be safe and rely on this car to take me to school and work. This is furthest… from the case even with my due diligence of treating my car wit utmost care and pride. From the moment I left the dealership with my car up until recently, I have had nothing but wasted time, effort, and disappointments. It really all came full circle when the little problems started to add up and turn into bigger ones. - It started with not receiving the car I purchased. During the sale, I was promised a few additional features to my car. A button for my trunk(All it does is unlock and lock the car) and my side mirrors that would defrost(It was not snowing often enough to make sure this was true until the beginning of 2024). I spent many unnecessary hours at the DMV only to find out that the Registration was not in process due to Mazda dealer error. I called the dealership many times to get this issue resolved in a timely matter. They never answered the phone or my countless messages. I finally had to text one of the Financial Officers to get someone's attention. Back to the dealership, I had to go to obtain a new temporary plate due to their lack of response not to mention multiple DMV visits. -I was also given the option to pay a little more a month to apply for more Oil Changes and Tire rotations. Turns out it was ONLY for 2 additional Services. - My key fob had issues from the beginning and did not work. I was driving and suddenly, the key fob was not detected. I had enough when I took the car for a scheduled oil change only to get it back and the engine light turns on after a couple of weeks. The car had only 10k miles and has been treated so well. Trying to reach this Dealership has been an absolute nightmare. I have left multiple messages and even emailed someone with no response. I even had Mazda Corporate leave two messages and they also have not gotten a response. I am a full-time student and work to make ends meet. As many can relate cars are not cheap and never an investment but a necessity. This dealership was happy to take my business but the minute I received the keys they did not care. No return calls, no follow-up, and most of all taking no ownership of selling me a leased lemon. I feel very taken advantage of. I am hoping my review can spare you from doing business with this particular dealership.Worst Dealership
by P on 03/05/2024Beware of McDonald Mazda Broadway! Bought a CPO Mazda from McDonald. Car needed warranty work on a defective shark fin antenna so I brought it in for them to look at. I gave explicit directions for them not to try and push or pull on it.… Service advisor Phoenix took over my car and had to bring it down to their collision center. He wouldn’t let me take it down. When I received the car back he said I need an appointment with collision center for them to take my headliner down to not crease it. Also noted to him that they did in fact mess with my antenna as there was now a slight dent in my roof around it. He noted this with their service manager Adam. I get home and what do I find…they in fact already creased my headliner. I called collision center to make an appointment multiple times and never received a call back to schedule. I called Phoenix and Adam and they said it’s now out of their hands and the collision centers problem to fix. No one has returned my calls as they know they screwed up and are hoping I just stop trying…. I went to Groove Mazda on Arapahoe. They were the most caring and professional service department ever. Took care of my antenna under warranty without question in under an hour. They will be my go to dealership from now on. I even asked them to replace the dealership plates to theirs as I await my new plates!!! I will be reporting McDonald to USA Mazda and the Dealership licensing board/commissioner. They have the most inexperienced and immature staff there, don’t take responsibility when they screw up and don’t care. Beware everyone! This ain’t the first I’ve heard of complaints about them. Just wish I knew before I went there. Hope I can spread some awareness amongst the Denver community here.Money Problems!
by Matt on 12/08/2022DO NOT BUY FROM MCDONALD!! I just received a letter in the mail from my county CANCELLING my registration and title because [non-permissible content removed] took my money and didn't submit it to the county. Over 1K was paid for my county… taxes and now I have to put in the legwork, threaten lawsuits, etc. due to FRAUDULENT business practices. Have purchased cars my entire life and NEVER heard of anything like this. Worse yet...my county said they have had repeated problems with McDonald not paying the taxes already paid by the customer at purchase. Sounds like a scam to me. DON'T LET IT HAPPEN TO YOU!Terrible customer service and communication
by Ali M on 05/24/2022They are nice up until you purchase the car! The quations changes afterwards. I purchased a car in 2019 and added an extended warranty. A few months ago, I canceled the warranty and had to get a refund for the remaining. It's been FOUR… MONTHS that I have been waiting to receive the check. So many email communications and no luck. "Valentin Chairez" is creative in coming up with excuses. Once everyone in the dealership is sick with covid. another time he receives my emails in junks folder (which is impossible). This is not a rocket science! I would strongly recommend consider another dealership!McDonald doesn’t honor warranty
by Shawn on 12/31/2020If I could give a 0 I would have. I went into the service department for a few minor items to be corrected after buying the vehicle used (24k miles on it) under the factory warranty (front speaker not working and rear USB ports not working)… and was told they would not honor the warranty due it being in a minor rear fender incident. Unbelievable the way I was treated, I’ve bought over 20 cars in my lifetime and have never been treated so rudely as I was at McDonald Mazda service department. Never will I go there again for anything and will tell everyone I know not to go there. I’m just getting started with this. I’m calling Tom Martino, your dealer manager and then Corporate.Fabulous!
by Paige W on 12/14/2020I cannot begin to say enough about my experience at McDonald Mazda, but here are a few highlights: - I called to make an appointment and ensure the car I was looking at online was still available. I was connected to Donovan in sales, and… he was extremely helpful over the phone, and was flexible with my work schedule. - When we arrived, everyone there was very friendly, and the building was spotless. I appreciate cleanliness above all, and was quite pleased. - Donovan quickly joined us after arriving, and showed us the car I was interested in. He gave a full tour of the outside and inside, and answered all of our questions. I had just one question he was fairly certain of the answer, but needed to double check, which I greatly appreciated. I hate getting “yes, yes, yes” just to find out that isn’t the case, and he gave all the answers without over promising. - I decided to purchase the car, and the process of getting the final numbers was quick and easy. There was a little bit of a line for the “checkout” so they offered for me to leave and come back. I had to return a leased car, so I ran home and completed that process before returning. - The checkout was a breeze. I worked with Lilly, and she was just wonderful. She made the process so easy, and significantly faster than I have experienced at other dealerships. She was also really fun to talk to, which made the whole experience that much better. - I was out the door and driving my new car home in two shakes, and absolutely LOVE my new Mazda. It met every single one of my requests (heated seats, remote start, sun roof) and is stunning. McDonald Mazda is my new go-to for a new car (although I’ll be keeping this one for a good while, I love it!) and I’ll be highly recommending them to anyone I know (and like). Thank you Donovan and Lilly, you were absolutely amazing!A great experience with Val...McDonald South (in Littleton)
by Rob on 10/31/2019I went into the McDonald Mazda store after seeing a woman drive by in a parking lot with a McDonald emblem on the back of her Mazda 3. So I asked her how her experience was at McDonald. She said her experience was really good... and so… I kept that just in the back of my mind. When I later went shopping for cars, I saw that McDonald had on their lot a used vehicle I was looking for. And so I went inside and met Val. Now Val is low key. And I am a recovering East Coast refugee...so for better or worse, we are a little particular about whom we deal with. During the sale, a few issues came up, such as me having to get some of the money fot the SUV transferred into my bank account. Val was patient, understanding, and just easy to deal with at every turn. No pressure...and just very helpful. I would easily recommend Val fully to any of my friends or family, as well as to you. And Val was not the only helpful one there at McDonald either. And I'm not only telling you this because I used to work with consumer ratings at a large online company... (I just am a pretty above board kind of guy.) The finance manager, Jeff, is his name, was also kind, and very easy to deal with. Buying a used car at McDonald was a good antidote to the stories you sometimes hear where things dont turn outlike they should. It just turned out great. And the SUV...actually a Mitsubishi, has been terrific. In fact, I just took a road trip in it all the way from Denver roundtrip to Canada. Kudos to Val, and to McDonald Mazda on Broadway. -Rob Cheyenne, WYPleasure
by Tom on 02/02/2019Bobby Rogers was pleasure to work with I got a good deal great car friendly service Highly recommendedGreat experience
by Ljbrachle on 02/27/2017updated 03/10/2017We purchased our 2017 Mazda 3 at McDonalds automotive. Thoroughly professional staff. We would recommend this dealership without reservation.New car lease
by Milin31 on 02/22/2017Mark and the team did a fantastic job. They didn't hold information back as we discussed what I wanted and needed to happen with my purchase. They went above what every other dealer had done that day.Second Service
by Youyouyou on 12/31/2016updated 01/06/2017Tire rotation should be part of this service at no extra charge. Oh well . . . .CX5
by TimColorado on 12/07/2016Purchased the car Oct 29, but it stopped the next week. Used Mazda Care to tow vehicle to dealer. As it is Certified Pre Owned received a loaner car. Car was serviced for Mass AirFlow Meter. Thought that would be covered, but was not,… so a bit disappointed in the Mazda warranty - not disappointed in the dealer or service.Great Service Advisor
by eurofan32 on 10/29/2016Jayme is an amazing service advisor. I drive 45minutes for service and can always trust her service recommendations.Friendly staff and quality service
by CountryWolf on 10/13/2016The staff provide great service and are friendly and professional. While waiting for the work to be completed, it would be nice to include access to electric plug-ins to recharge our phones and devices while waiting.Five Star Experience
by kklein0529 on 09/21/2016Bob Nichols was my sales rep. The whole process of buying my car was made very easy and exciting.Superb!
by HappyCX5Owner on 09/19/2016This was one of the best car buying experiences I've ever had. The salesman, Nicolas Morrison, was knowledgeable, considerate, patient and good Christian man. The McDonald dealership was clean, comfortable and inviting. Everyone I came… into contact with was friendly. I would most definitely recommend McDonald Mazda, and most particularly, Nicolas Morrison to anyone looking to buy a car.Enjoyable car purchase
by Dannywaco on 09/02/2016The staff was very helpful and I enjoyed working with them. I would highly recommend this group.Best Customer Service at any Car Dealership Service Ctr I've ever received.
by Lisshink on 08/26/2016Jamie Hartmann is the best representative this Dealership has. She is dedicated to giving the best customer service possible and represents McDonald Mazda extremely well by showing extreme respect and caring for all customers and fellow… colleagues. It's very apparent that she cares about the Dealership's reputation. She is knowledgeable and follows through on all promises made to get answers to questions asked and services needed. She should be commended for her work and dedication.Second Purchase
by DeMey_Fam on 08/01/2016Of course I love working with McDonald Mazda. I bought my first Mazda there and was happy to return with my business for my second purchase. Tyler, Val and Paul are so great to with. When it's time for an upgrade for my first Mazda, you… will see me again at McDonald MazdaCarfax update
by ColoradoCX9 on 07/21/2016The dealership performed some needed recall warranty work and a few courtesy checks. The checks were reported to Carfax in a timely manner, but the recall work was not reported. It still shows the recall as outstanding.New purchase
by Jreiakvam on 06/18/2016I had such a quick and easy experience at the dealership! Walked away with a beautiful new Mazda. Morgan Evans was the best!
About our dealership
I'm truly sorry to read about your experience. It's important for us that our customers feel heard and cared for, so it's disappointing to learn you were left with a different impression. We understand how frustrating the situation must be, especially with a lack of communication, and I would like an opportunity to discuss this further with you in order to find a resolution. Please reach out at your earliest convenience. Thank you, Tim Velasquez - Service Manager - 720-513-6385
by McDonald Mazda South on 03/05/2024