Customer Reviews of Valley Subaru of Longmont
Review type:
3rd Subaru Bought from Valley!
3rd Subaru Bought from Valley!
by izzidigitz on 01/25/2025Valley Subaru has been amazing. So much so that we just bought our 3rd Subaru from them. They offer fantastic deals on their cars, VERY reasonable offers on trade ins, and the employess are all so nice and helpful. I've over 50 years old… and have had my share of dealing with car dealerships. Valley Subaru is second to none! HIGHLY recommend!Incredible service manager
by Kim Buchhz on 01/18/2023The Service Manager Roger Harris took the time to show me on my car the problem, he was very patient and a great help!! He went above and beyond!!!Was told the service was not covered
by Kmbuchhz on 01/26/2022My car has 26,000 miles and when I took it in to service my car for a leak in my windshield wiper container I was told it was not covered and would be $150 to check the damage! My brother-in-law had to call and only after he said he knew it… was covered and threatened to speak with the owner at Valley Subaru of Longmont did they then decide to fix it!!!! Make sure you know what the warranty says BEFORE you go!Best dealer in Colorado
by DGold on 09/11/2021We recently purchased a new car from Valley Subaru. It was absolutely the best buying experience we have ever had. Jack Murtagh was terrific in answering all my questions and getting me what I wanted. I checked online for prices at all… Colorado dealers and Valley Subaru beat the others by thousands. Even when we ended up on a factory order to get exactly what I wanted they had the best price. Well worth the drive from Colorado Springs to Longmont. Jack was great to work with and Tori the sales manager stopped by to check with us. The finance deal was seamless with no surprises on the trade-in or pre-agreed price. No pressure for things we didn't want. Good explanations on everything we asked about. We highly recommend Valley Subaru for your new car needs.Bad customer service
by charlotte on 04/01/2021I had an appointment drove 30 min and when i get there they tell me truck sold the nite before yet they didnt have the decency to call me and tell me about it. I will not recommend dealership at all if this is the way the run there… business!!!!!Charlotte, Thank you for taking the time to provide us with feedback, we apologize for the break down in communication and we take this very seriously. We will be addressing this topic with our sales team to ensure this is not how we operate. Again we truly appreciate you bringing this to our attention so that we can work with our team to improve. Thank you for the opportunity to assist you and from the whole Valley Subaru team we apologize for letting you down.
2020 Outback Equals Peace of Mind in Snowy Mts
by Thumbs up on 2020 Outback on 10/18/2020Thank You so very, very much Dave! Bill, Tori and You made an unplanned decision easy! The only reason I was in Loveland was because I had what I thought was an emergency repair, which instead, became a lengthy warranty repair at Mini of… Loveland. I've studied Subaru for the last two years as a possible transition from my low rider Mini Cooper, where I live in the mountains. I got bored and crossed the street to see what neighboring Subaru might offer. It was an OK deal, however, due to my close Friend/Your customer's constant kudos--over and over for Valley Subaru, I thought, lemme give them a call. Bill picked up the phone and the rest is history--I'm a Subaru lifer now! Thank You for Your kind and incredibly seamless teamwork! The kind of Team Professionalism I experienced today does not happen by accident--You made what could've been very stressful, a certain win/win for all of us! I will sleep well tonite as we approach winter 2020-21. Gratefully, jbmThank you for choosing Valley Subaru of Longmont as well as for taking the time to share your experience with all! We are glad to hear that Tori, Bill, and Dave took great care of you and ensured you had a positive buying experience! We look forward to seeing you back in for your first check up on your Outback, in the mean time if there is anything you need please don't hesitate to reach out! Thank you again for choosing Valley Subaru of Longmont as well as for taking the time to share your experience with all! All the best to you and your Subaru from the Valley Subaru of Longmont Team!
Best ever
by Michelle Webb on 07/14/2020My new Ice Silver Crosstrek came into my life with ease! At Valley Subaru in Longmont I bought a fabulous car where I can finally see where I'm going. Sits up higher and wonderful clearance. Haven't named my new car yet, but considering… "Roger," the service manager who helped get me a great deal!! And salesman Dave and finance director Adam were wonderful to work with!! Go sooner than later to Valley before the Subaru you desire is gone...they're selling like hotcakes and the service and car you're served are the BEST!Michelle, Congratulations on your new Crosstrek! Thank you for choosing Valley Subaru for all your vehicle needs as well as for taking the time to share your experience with all! We look forward to seeing you back in for your first check up, however if there is anything you need in the mean time please don't hesitate to reach out! Congratulations again and thank you for choosing Valley Subaru of Longmont as well as for helping spread the word to come see us! All the best to you and your Subaru from the Valley Subaru of Longmont Team!
Great experience!!
by Kelly on 06/29/2020This dealership is truly the best deal around! Our salesperson was Covenant and we worked tirelessly with Tori in fiance and Josh in management. The 3 of them worked so hard to make our Subaru dreams come true! Covenant was the most… incredible sales person I've ever dealt with. She was friendly and knowledgeable, professional and most definitely not over bearing. She respected our privacy when we needed time to discuss privately. Not only has Valley Subaru in Longmont earned a lifetime customer, but so has Covenant and Tori! We can't wait to come back to do business with them again!Kelly, Thank you for choosing Valley Subaru of Longmont! We appreciate you taking time out to let us know how we're doing. I'm happy to hear the team was able to deliver an incredible experience and we look forward to serving you in the future. From the entire team at Valley Subaru we wish you all the best!
NOT Impressed
by Notimpressed on 05/03/2017We purchased a vehicle a few months ago from this dealership. The sales person provided us with false information regarding costs of handicapped accessible modifications. She denied ever telling us the wrong information. (We didn't just… pull it out of thin air). She checked paperwork showing that she had gone over all several of the specifics of the sale and she had not. When asked directly by us why, she denied it. Now, fast forward to the few times that we taken the vehicle in for the oil changes and tire rotations. We were again provided incorrect information and the service department tried to sell us a new tire, when there was no need for a new one. We asked why and were talked to in circles. The manager repeatedly said one thing and then in the next sentence, said the exact opposite. And, the vehicle has already had numerous electrical issues like windows rolling up/down erratically, the traction control indicator sensor coming on randomly-in good weather, the A/C not cooling well, etc.... And now told we have to keep bringing our vehicle there rather than another location. Btw, paid cash for this vehicle with 3 miles on it when we drove off the lot. Incredibly disappointed.I apologize about the issues that you are having with my team here at Valley Subaru. I would like to visit with you further on the matter to try to assist with some of the issues as well as address my team. My name is Jake Liberatore and I can be reached at 303-776-5400. I look forward to visiting with you.
Easy going and fun
by mrh2016 on 02/26/2016We knew what we wanted, they had the exact car. Then the normally tough part starts... pricing... First Morgan quoted me a price that was right where I wanted to be. A kind of nasty snow storm caused the dealer to knock another $500… off if we'd come and do it that day. I pushed for a little more and got it. We ended up on the VERY FAR LEFT of the Tru Car bell curve. Good dealership. Low pressure, good follow through. Highly recommended, especially Morgan. I will be buying another Subaru hopefully this year and she is who I will call first.Thank you for taking the time to share your experience with all! I am glad to hear that Morgan and the rest of the team at Valley Subaru of Longmont were able to get you a great deal on your new Subaru! If there is anything you need please don't hesitate to reach out to the team here at Valley Subaru, otherwise we look forward to seeing you in for your first check up! Congratulations on your purchase and thank you again for the kind review as well as your business here at Valley. All the best from the Valley Subaru of Longmont Team!
Perfect Deal
by jbell21 on 01/20/2016The purchase was the easiest by far than any I have made in 45 years. the internet sales lady was Great. Very knowledgeable of the Outback. The deal went very smooth. Drove 8 hours and saved a few thousand. Will buy from again. Thank You… Valley Subaru!!!Thank you for taking the time to share your experience with all, and congratulations on your purchase! I am glad to hear that my team did what they could to make sure you had an easy hassle free, and most importantly enjoyable purchasing experience! We appreciate you taking the drive and giving us the opportunity to help you out! If there is anything you need in the future please don't hesitate to reach out to the team here! Congratulations on your purchase and thank you again for the kind review as well as your business here at Valley Subaru! All the best from the Valley Subaru of Longmont Team!
Thank you for taking the time to share your experience with all, and congratulations on your purchase! I am glad to hear that my team did what they could to make sure you had an easy hassle free, and most importantly enjoyable purchasing experience! We appreciate you taking the drive and giving us the opportunity to help you out! If there is anything you need in the future please don't hesitate to reach out to the team here! Congratulations on your purchase and thank you again for the kind review as well as your business here at Valley Subaru! All the best from the Valley Subaru of Longmont Team!
Amazing job Morgan!!
by Tammyw12345 on 07/26/2015A huge thanks to Morgan and the valley Subaru staff!! We are truly blessed to have done business with you all!! Thanks for going the extra mile for our family!Tammy, Thank you for your business here at Valley Subaru of Longmont, and thank you for sharing your experience with all! I am glad to hear that Morgan and my Subaru Team went the extra mile to make sure that you had an enjoyable purchasing experience! We look forward to seeing you in for any of your future vehicle needs! Thank you again for the review as well as your business. All the best from the Valley Subaru of Longmont Team!
Dave's new Rex
by drex6 on 02/08/2015Great Internet-initiated sales experience with J. McQueen. Very little wait time and a fair deal on my late model trade. The WRX is an awesome ride and there was enough inventory to get the color I wanted.Dave, Thank you for taking the time to share your purchasing experience with all! I am glad to hear that Jason and the rest of the team here at Valley Subaru of Longmont made sure that you had an enjoyable experience! We hope you are staying out of trouble with that WRX, as we know they are very fun to drive! If there is anything you need in the future please don't hesitate to reach out to the team here at Valley Subaru and we will be ready to go to work for you! Congratulations, and thank you again for your business as well as sharing your experience with all! All the best from the Valley Subaru of Longmont Team.
Do not recommend
by CObuyer on 10/31/2014The sales process was smooth, and I felt like I got an honest price despite the fact that I was told the dealership (Valley Subaru in Longmont) was legally obligated to charge every customer the same $697 dealer fee. One week after I… purchased the car and after the dealership cashed my check and deposited the loan funds from the bank, the sales manager called me to tell me I owed an additional $52 for loan fees that my bank charges. I refused to pay the additional money. The car was paid in full according to the contract. I filled out the Subaru sales survey and voiced my displeasure with the sales manager for calling to demand additional money after the deal was closed and the car paid for. 10 days after purchasing the car, I mailed the appropriate lien paperwork to the attention of this sales manager. Four weeks after purchasing this car, I had not received notice that I could register it. I contacted my bank. My bank informed me that they had not been added as a lienholder on the car, though their money had been deposited. They also informed me that they do not charge any fees to the dealership. I called the dealership and got no assistance other than I dont know what to tell you. I posted publicly on their Facebook page, and tweeted about my problem, and I got a phone call within 15 minutes. The dealer claimed they never received my paperwork. I emailed them another copy and the sales manager (a different one this time) promised to expedite it. I was coming up against my temporary tags expiration date. One week later, I still hadnt received the postcard from the county informing me that I could register my car, so I called the sales manager to ask about it. He assured me that yes, I could go register my car and that the county does not mail postcards. I called the county clerk to double-check. The county clerks office told me that yes, they in fact do send out postcards and that they had the paperwork, but that it hadnt yet been processed. I had a long conversation with the GM of the dealership, who apologized profusely. The next day, I called the county to ask about the status. They told me that the dealership made an error on the paperwork and so the paperwork was sent back to the dealer. I spoke to the GM at the dealership and asked him to let me know when the error was corrected so that I could personally pick up the paperwork to deliver it to the county clerk. He agreed. Hours later, I received a phone call from the dealership to tell me that they took my paperwork to the county clerks office. I called the office and confirmed that yes, I could register my car. Which I did today, two months after I purchased it, on the last day before the temporary tags expired. I love my new car. I was hoping for a mutually beneficial relationship with the dealer. I will not be taking my car back there and will avoid all Subaru dealers for service unless it is a recall.Thank you for sharing your experience with all, I am glad to hear that you love your Subaru! But, I am sorry that we fell short on delivering for you after the sale. I do appreciate you bringing it all to our attention so that we can work on improving and I have spoken with the team here extensively and we are working to improve our processes to work towards avoiding this in the future. I am glad to hear that you got the vehicle registered in time before the expiration of the temporary tag. I know we have lost the opportunity to assist you but if there is any future needs that you might have I would love the opportunity to earn your business back. All the best to you and your new Subaru! Jake All the best, Jake
A great sales person: Jason M.
by mortonj on 08/21/2014I had a great experience working with Jason M. at the Valley Subaru of Longmont recently. Jason is their Internet Sales Manager. He is honest, prompt, and accurate. From the time I submitted a request for a quote to driving a vehicle out of… the lot, it look no more than a couple of hours. Throughout the process, Jason was professional, knowledgable, and not pushy. And the price is excellent! I dreaded the process of buying a car. But Jason made this event a pleasant experience. I strongly recommend this dealer and Jason to anyone who is interested in a Subaru.Thank you for your business here at Valley Subaru of Longmont, and thank you as well for taking the time to share your experience with all! I am glad to hear that Jason took great care of you and made sure that you had an enjoyable purchasing experience with the team here at Valley. If there is anything you need please don't hesitate to reach out to the team! Otherwise we look forward to seeing you in when it comes time for your service visit! All the best and thank you again from the Valley Subaru of Longmont Team!
Disappointed
by mikew39 on 06/29/2014The service department I would rate as a 3+ star at the moment. It was a 5 before yesterday. I've only had my car for a few months. I had a mirror fixed and additional tinting done soon after my purchase. They did an excellent job and I am… extremely happy about this service. I scheduled a "2-year/24,000 mile" maintenance and this turned out to be a waist of time. This included fluids, tire pressures, oil change, car wash and etc. The fluids were not touched at all because I checked them before the service and a few were VERY low. I checked the service after, the next day because of my previous experience, and as stated above, were not touched. I'm not even sure anything but the car wash was done at this point. My appointment was messed up too but they did get me in at my 'scheduled time' so at least I can give them that. Just over three months since my purchase and things are not looking good for a return visit.Won't find honesty here
by MikeW39 on 06/29/2014I've read lots of reviews and thought I would give these guys a shot. So far I'm not disappointed in the used vehicle I purchased, however, I got the run around constantly. Yes they act like they care and act like there are working hard for… you but this is all a show. This is not uncommon at dealerships I know but I thought maybe I might have a better experience here considering the better reviews. I had to continually call and repeatedly ask for things they said they would take care of right away. I only got the bare minimum once I showed up in person after repeated attempts to get what I asked for over the phone.... and yet was never really what I asked for. Once you buy you are ignored. Don't be fooled by the manager 'taking care of it or wanting to make things right' because I'm sure this kind of behavior is encouraged and then when BS is called they will pretend that it is a specific sales rep or whatever excuse they can think of. I'm disappointed because I was looking for a dealership I could return to and I'm not sure this is the place for me or my wife who will be purchasing a Subaru in the near future. Its sad really that honesty is non-existent at car dealerships, even the so-called "better" ones. Just over three months since my purchase and things are not looking good for a return visit.Mike, Thank you for sharing your experience I am sorry to hear that is has not been a favorable one, but appreciate you bringing light onto things we can work on to improve! I will make sure to share the feed back with both departments so that we can get better at make sure we are taking care of our customers. I would also like to visit with you a little bit more on some specifics you can reach me at 303-776-0443. I look forward to hearing from you and again I apologize our customer service fell short, but assure you your feed back won't go unheard
Valley Subaru - Ryan H.
by GreatMntCar on 06/19/2014The buying experience, guided by Ryan H., was outstanding. We test drove all the relevant cars, discussed (more than once) all the options and my desires were prioritized and remained in the conversations. You cannot go wrong working with… Ryan at Valley Subaru. The price was also spot on - as good as you could find anywhere online or in the region.Thank you for business here at Valley Subaru in Longmont, also thank you for taking the time to share your experience! I am thrilled to hear that Ryan took great care of you and made sure your experience here with Valley was truly exceptional! Thank you again for your business and the review, we look forward to seeing you in for service! Congratulations and all the best from the Valley Subaru of Longmont Team!
Great Experience
by subarulover4 on 06/13/2014We bought our Subaru Impreza from Valley Subaru and had a great experience. Willie was our salesman and he was very easy to work with, knowledgable, upfront and not pushy about things. Ended up with a great deal and exactly what we were… looking for.Thank you for your purchase here at Valley Subaru of Longmont, as well as taking the time to share your experience! I am glad that Willie took great care of you and made sure that your purchasing experience with the team here at Valley Subaru was an enjoyable one! We look forward to seeing you in for service and thank you again for choosing Valley Subaru of Longmont! All the best from the Valley Subaru Team!
A no bull [non-permissible content removed] car buying purchase
by subiedoo3 on 05/11/2014updated 04/25/2025I'd read some negative reviews about this dealership so was completely relieved to have a completely smooth, professional, no-pressure and gratifying experience buying our new 2014 Subaru Outback. Our salesperson, Ryan H., who we first… connected with via Edmunds.com, is their Internet sales guy. He was straightforward and open and took a lot of time helping us get the vehicle that we wanted at a really good price. Once we bought the car, he also spend a lot of time getting us acquainted with it, showing us the features and dialing us in to all of the technology the car offers. A great buying experience and an awesome car.Thank you for taking the time to share your experience that you had purchasing a new Outback here at Valley Subaru of Longmont! I am glad to hear that Ryan took great care of you and made sure that you had a straightforward purchasing experience! We are thrilled to have Ryan as part of our team and even more thrilled to have you as part of the Valley Subaru Family! We look forward to seeing you in for your first oil change! Congratulations on your new Outback! All the best from the Valley Subaru of Longmont Team!
Great!!
by mikeg76 on 11/11/2013updated 04/25/2025I recently bought a new Forester from Valley Subaru. My salesman, Mark M., was really nice and professional. He knew what he was selling and found me the right car. He also got me a great deal. Plus, I love my new car!!Mike, Thank you for sharing your experience with all that you had hear at Valley Subaru with Mark! We are very happy to have Mark as part of the Valley team and glad to know he took great care of you! If there is anything we can do for you in the future please let us know and we will be here to go to work for you Mike! Glad you are loving your new Forester! All the best, Valley Subaru Sales Team
Subaru Crosstrek
Subaru Forester
Subaru Outback
Subaru Solterra
Here at Valley Subaru, we've built a reputation on providing courteous, honest service. Family owned and operated in Longmont for over 30 years, our motto is "We are big enough to serve you but small enough to know you." Our newly built facility offers a state of the art shop filled with Subaru trained technicians as well as a spacious, comfortable showroom and customer lounge filled with amenities.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Kim, thank you for the opportunity to assist you and your Subaru. I apologize that we were not able to get you taken care of properly the first time around. We appreciate the feedback so that I can work with my team to improve our processes as well as knowledge in this case. My name is Roger Harris and I am the Service Manager here at Valley Subaru, I would like to further discuss your experience. If you are open to that I can be reached at 303-776-5400, hope to visit on your experience soon. Thank you again for the feedback so that I can work with my team to improve! All the best from the Valley Subaru of Longmont Team.
by Roger Harris on 01/28/2022