Acura of Berlin
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Customer Reviews of Acura of Berlin
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Acura of Berlin - Quality Dealership
by TracyS on 07/08/2023
I’m very loyal to the Acura and Honda brand, and with good reason. The cars and SUV’s I’ve purchased have all been great quality and they hold their value! I’ve now purchased 5 vehicles from Acura of Berlin and will continue to do so… because of the professionalism of their staff, their commitment to their customers and the quality of vehicles they continue to sell! Erica was my salesperson; she’s very knowledgeable and worked with me to get the deal and car I wanted. Larissa, the Sales Manager, continued to check in with me throughout the finalizing of my purchase! Tony, the General Manager, accommodated my request to push up the timeline of when I was able to pick up my vehicle due to me and my family’s vacation. He does a great job running the dealership. Tom in finance worked hard, and overtime, to make sure that all of my paperwork and financing was all set to finalize the sale! I also need to give a shout out to Keith who manages the service department! Him and his staff are awesome! I highly recommend Acura of Berlin!
87 reviews
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Acura of Berlin
by Stefan on 07/06/2017I am really satisfied of Acura of Berlin service. Had a recall about excessive oil consumption of my wife's TSX 2010. Excellent attitude and support from Richard Bird ! He helped me a lot. They replaced so many parts and did actually engine… overhaul. Made a lot of miles after that - no problem at all ! Would go again there. I have two acuras and I have found my place to go ! Highly recommend !Great Customer Sevice
by tiviawoodward on 05/06/2017My entire buying experience with Acura of Berlin was excellent! Both Lundney and Howard were extremely knowledgeable. When I first contacted them I knew exactly which vehicle I wanted, and how I wanted to finance. I told Ludney all of this… when I called in to inquire. Not once did I feel pressured to purchase anything different, or choose a different finance. The vehicle runs and looks great.Gerald Campana...great help!
by HondaPilot14 on 04/07/2017Gerald Campana was a huge help to me with buying SUV and selling my old one. I'd highly recommend himNot sure how this place is still operating
by cpons383 on 03/14/2017This was by far the worst car shopping experience I have ever dealt with. I was strongly advised to not go to this particular dealership by a friend who had 2 bad experiences here. As someone who leases a new car every 2-3 years, I… frequently visit dealerships and I'm familiar with the process of buying a new car. I am respectful of the person/manager helping me but I'm firm with what I want and how much I want to spend. The sales person at this dealership would not negotiate on anything, in fact when I asked I got a smug comment "absolutely not budging". When I had the manager work out a few different scenarios he rudely sighed as if I was bothering him, and then ended up coming out to talk to me only to give me an attitude and then walk away abruptly. I was not happy with the offer given and kindly mentioned going elsewhere. The sales person smiled and over confidently said "Good luck, you won't find anything better". Based on the fact that they "don't budge" on price and that the manager made me feel like I was interrupting his day, I will NEVER return here nor will I refer this place to anyone!Sales representative Larissa Hartline
by bah1117 on 03/13/2017I contacted Acura of Berlin concerning a Acura they have listed on one of the online websites, I talked to sales rep. Larissa told her what I was looking for and made an appointment to come in to test drive a vehicle. We looked at a couple… of cars and drove a beautiful 2013 MDX which performed in all ways up to my expectations, unfortunately at this time we couldn't get together on a price (not that it was priced too high, we just had budgeted a little lower) we are still trying to make it work. The reason for this review isn't the car it is for Larissa Hartline, I am 62 years old and have bought many cars and dealt with many more car sales reps. over my lifetime (many moons ago I was one of them) but I have never met or dealt with a more knowledgeable, informative and pleasant sales rep. in all my car buying experiences, Larissa obviously enjoys her occupation and it shows in dealing with her. I don't know how my auto buying experience will turn out but from now on Acura of Berlin will always be the first dealership on my list. Folks if you are looking for a new or used car give Larissa a call, any fear or anxiety about your purchase will disappear.Very positive buying experience, recommended
by tk_middletown on 03/05/2017Dear Tony Braglia and Acura of Berlin, I recently leased a 2017 RDX AWD with Advanced Package and I wanted to compliment your staff, especially Larissa Hartline, who was my main contact person. Larissa was professional, thorough, and… knowledgeable about the Acura products and answered all of my questions. She went above and beyond my expectations about contacting me about newly available used cars, evaluating the Kona Coffee brown color, and scheduling my various appointments. She works very hard and even contacted me by text during non-normal business hours, which I appreciated very much since some items were time dependent (availability of a used car). As I was looking for a new car, I visited 11 different dealerships in the area and Larissa was the most attentive sales person I encountered. You are lucky to have her on your staff. Other staff members Geno (lease agreement) and Ludney (trade-in evaluation) were also efficient and professional. I look forward to future interactions with Acura of Berlin. Thanks so much!good service
by jimb1806 on 01/18/2017no wait for test drive, qood review of car features, no sales pressure, good followup on questionsSo happy with new RDX!
by sdbmiddle on 12/02/2016Went to visit Jerry on a Sunday on a whim to take the 2017 RDX out for a drive. Came back the following weekend to talk. Jerry & Tony spent time going through options. Left to go think about it, absolutely no pressure sales pitches. Came… back and bought it. Working with Jerry and Geno is always a pleasure!Gerald Campana
by Lewis56 on 11/27/2016Gerry is an exceptional sales associate. We purchased a 2017 TLX (4th car from Gerry) and each time he made the procurement process easy.Love my RDX
by openroad5 on 09/08/2016Gerald Campana has been giving us exceptional sales service over the years. He is friendly and knowledgeable without being pushy. Acura makes a great product and has the best price point compared to other vehicles in its class. See Gerry… at Acura of Berlin for outstanding service.For the love of the car
by brugirl on 09/01/2016I am on my 3rd Acura. I love them! I just picked up a new 17 MDX and it is such a beautiful vehicle I cannot even believe it. I actually considered going with a different brand of car but I just couldn't do it. It was hilarious. In the… 9th hour, for the love of the car, I ran back to Acura of Berlin to pick out my new MDX!!! Each time Gerry Campana has been my sales representative. He is tried-and-true and I could never transact with anyone else. It is clear to see based on all the other reviews that he is the kindest and most genuine man for a sales representative, a God given gift to the Acura Brand and Acura of Berlin. Geno, Tiffany and Ludney and Steve in Service are all the best! So thank you Acura of Berlin! I have already given out business cards.Awesome experience
by boughtanrdx on 08/10/2016We bought our car from Gerald Campagna who did a great job at explaining the car buying process. This was not our first new car. He was extremely professional and knowledgeable. We then worked with Geno who also was extremely professional.… He went over the options and warranties without a sales pitch, just gave us the information needed to make a decision. The entire prcess couldn't have been handled better. Great staff/.Good Experience
by morgan495 on 07/13/2016Buying a car has never been on the top of my list of fun things to do - but at Acura of Berlin I had a very good experience. Gerry was the sales person I worked with and he was very personable, informative and patient. He was very low-keyed… and answered all my questions. I had a much more pleasant buying experience than I had expected. Gerry made buying a car fun and exciting. There was none of the high pressure that I had expected to encounter. I would recommend this dealership and Gerry to anyone looking to buy a new or used vehicle.J. Campana
by GJT11122 on 07/14/2016I worked with Gerald Campana on the purchase of a TLX and he was an absolute pleasure to deal with. No pressure and very responsive/informative. Gene and Ludney were also great. I wouldn't hesitate to recommend Jerry and this dealership… to my family and friends when they decide to purchase a car.RDX Rules
by rhodyflash on 07/11/2016Just purchased my second Acura RDX from this dealership. Great dealership and people. No pressure and fair prices. The way car buying should be. No haggling. Great job by Howard and Ludney.Very helpful
by Beatakk2 on 06/28/2016updated 07/07/2016We recenty purchased a new vehicle. Our salesman was Gerald Campana. He was great, very knowledgeable and helpful!!!! He was going above and beyond to make the whole process smooth and easy!Great buying experience
by EasyMDXer on 07/02/2016I recently purchased my 2013 Acura MDX certified by Acura. It was my first purchase from this dealership and my overall experience was exceptional. Gerry is a great sales manager and I am happy with my SUV. They were willing to negotiate on… the purchase price and they made a reasonable offer for my trade in. So overall this was a great experience and I would recommend Acura of Berlin to anyone.Sales Review
by DianaHold on 06/14/2016I purchased a new 2016 MDX from Acura of Berlin. My sales person was Gerald Campana and he was great from beginning to end. Gerald was very honest, knowledgeable and helpful while answering all my questions regarding the purchase of my new… MDX. I have been a long time customer of Acura of Berlin. This is a great dealership to purchase a new or used car if I need to purchase another Acura in the future, will definitely contact Gerald at Acura of Berlin. Thanks for extra oil change.Stressful, Rude, and Terribly MISLEADING!
by rickmehl on 02/18/2016Acura of Berlin was a time consuming, misleading disappointment. Initially, I called up the store and asked for the price on a specific vehicle, pending a $5000 dollar deposit on my part. He put me on hold and came back on the phone a few… minutes later with a price of $319 a month. I agreed to buy the car, and put down the deposit. Next thing you know, I get a call saying that I can't have the car and did not qualify because, although I own a business and provided proof of a pretty steady, pretty substantial stream of revenue, I did not have pay stubs and therefore did not qualify. I asked if there was anything I could use in lieu of paystubs, or if there were any way around it and I was told that if I could not provide pay stubs then I did not qualify and could not have the car. Mind you, I was already told I could have the car, already filled out paper work, and already put down a $5000 deposit. Frustrated I called up my initial sales rep and asked if he could do something about the situation. Eventually I got a call that I could have the car and they were mistaken. So after jumping through all of those hoops, I went to go sign the final papers and now the car was $400, plus another $20 for the warranty! So it went from $319 a month to $400 a month, $100 more than they told me. Then when I get the car and Im ready to leave, he walks me to the door and says I cant show you how to use that car, or how to use anything in that car, we sell Acuras not Inifinitis, so Good luck!. I left feeling frustrated, appalled at the service I received, drained from the emotional tug of war of being told I could have the car and then I could not have the car and then I could have the car again, and disgusted with the parting words from the sales rep. I own my own business and was always taught through many years working in customer service and training employees under me as well, that you always help the customer with whatever they need and if you dont know something, you tell them you will find somebody who does. He practically scoffed at my choice in car, and said I cant help you with your car so good luck. Acura of Berlin was the most disappointing and stressful car buying experience, and I dont recommend using them for anything other than masochistic intent. They havent even given me my plates yet! Im still driving around with dealer plates! The employees should be ashamed of themselves for misleading customers on price, and on the quality of their customer service. Ive received better service at Mcdonalds after midnight in a bad neighborhood.Hi Rick- We have been trying to contact you all weekend to resolve this matter. The price of the car never changed, just the payment based on credit history. If you like, you can come back to Acura of Berlin and we will take care of the registration and we can go over the features of the car with you. Thank you, Tony Braglia, GM, Acura of Berlin
A great place to do business
by stevea9 on 03/12/2015My wife and I live in MA but saw a used car (Toyota RAV) that we were interested in on-line at Acura of Berlin, CT. We decided to take a ride to the dealership which was over an hour away. We really didn't think that we could work a deal… on the car that we wanted within our budget, but we were pleasantly surprised. We talked to Jerry Campana and told him what we were looking for and he made it happen. No games or gimmicks. None of the "I have to run it by so and so". The entire experience was wonderful. Gerry is a great guy and he really worked for us. We received an excellent trade-in value coupled with a great price on the car that we purchased. The entire experience could not have been better starting with Jerry in sales, then with Geno Humphries who got us a very low interest rate, and the team who detailed the car also did a great job. My wife and I would highly recommend doing business with this dealership.Could not ask for a better car buying experience!
by John_Nilsen on 03/05/2015I have been working with Acura of Berlin for about the past week on buying a used vehicle. I met with Jerry Campana and Ludney Derosiers several times and spoke with them on the phone as well. Both Jerry and Ludney were extremely helpful… and quick to address any concerns and questions. Ultimately I ended up purchasing a vehicle from this dealer. I thoroughly enjoy the car and it is in great condition with low miles for a used car. Being the first time I have bought a car new or used, I was pleasantly surprised by the speed and ease of the process while at Acura of Berlin. I would highly recommend paying Jerry Campana and Ludney Derosiers at Acura of Berlin a visit the next time you are in the market for a vehicle. Great experience!Thank you for this review, John. We really appreciate you leaving us your input. We are very pleased to hear that Jerry and Ludney could make your car shopping experience so pleasurable and stress free. We're glad that they were friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Thank you for the recommendations. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon!
About our dealership
Hi Diana, Thank you so much for the great review! We're so glad to hear that Gerald was able to help you with your car search. He is a key part of our team and it is also great to hear that he exceeded your expectations. We appreciate your business and look forward to seeing you again soon! Best, Tony Braglia, GM
by jsernaj on 06/17/2016