Crowley Kia
Customer Reviews of Crowley Kia
Review type:
Awesome Sales Experience
in and out
by ReginaE on 02/25/2015updated 03/06/2015I walked in needing a car that night and I left that night with the car I wanted with in the budget price I needed and all the sales reps were nice, friendly, and polite.Great service!
by Kat_S on 02/15/2015updated 03/04/2015The sales person Rob Boyle was amazing to deal with. And the sales department really worked hard with us to get us in a new car lease. They showed us we were valued customers to the dealership.Oil change survey
by Kimberley421 on 02/10/2015updated 02/24/2015Very helpful efficient friendly and give clear answers to questions. Prompt service and ac compensate Sat appointment. Plus access to free wifi in waiting room.Thank you so much for this great review. We try to create a friendly and professional experience for all of our guests. The fact that you go out of your way to support our business means a great deal to us. If you need anything else at all, please come back to see us. Also, check out Facebook and Twitter for exclusive content and deals. Regards, Stacey Gray | Customer Relations Manager | sgray@crowleyauto.net
I like Crowley KIA
by candlou2 on 01/23/20151--The time it took to accomplish the service. 2--I was able to check out some of the new KIA's in their showroom.Thank you for this amazing feedback! I am happy to hear that your service was completed in a timely manner and that you were able to enjoy looking around our new KIAs at the showroom. Thank you and we look forward to seeing you again! Best, Stacey Gray | Customer Relations Manager | sgray@crowleyauto.net
My service at crowley
by Pamkia on 01/10/2015updated 01/16/2015Everyone is friendly, and they tell you in detail what is the matter with your car and how much it will cost and how long it will take.Thank you for this great feedback! I am pleased to hear that our team did an amazing job of keeping informed about the things that needs to be done with you vehicle as well as the cost and the time frame of your service. Thank you and we look forward to seeing you again! Best regards, Stacey Gray | Customer Relations Manager | sgray@crowleyauto.net
Wonderful Customer Service
by Tonia5 on 12/20/2014updated 01/03/2015Scott & Ed are always willing to go the extra mile and explain what needs to go be done to my car. They are always friendly and willing to answer all my questions. The service I receive is excellent.At Crowley Kia, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. I am glad that Scott and Ed were able to satisfy that. They ensure that no questions and concerns left unanswered. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Stacey Gray | Customer Relations Manager | sgray@crowleyauto.net
I don't know what title this refers to
by DrKas on 12/26/2014All the people I met who work at Crowley are easy to communicate with, good listeners, personable, and have a sense of humor. The sales people seemed willing to work with em so that we all got what we want. And, oh yeah, I LOVE the car.Hi, thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Congratulations on your new car. Thank you again and hopefully we get to see you again! Best regards, Stacey Gray | Customer Relations Manager | sgray@crowleyauto.net
Hi, thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Congratulations on your new car. Thank you again and hopefully we get to see you again! Best regards, Stacey Gray | Customer Relations Manager | sgray@crowleyauto.net
Easy Car Shopping Experience
by Bedzey on 12/19/2014Friendly and professional service by salesman and office staff. Demonstrated a willingness to accommodate me when addressing my concerns and requirements in the purchase of a vehicle and overall it was a pleasant stress-free experience.Thank you for your fantastic feedback! I am happy to hear that our teams dedication and willingness to assist you with your purchase makes your car buying a pleasant and stress free experience. I am glad that you were able to perceive that. Thank you and we look forward to seeing you again! Stacey Gray | Customer Relations Manager | sgray@crowleyauto.net
Excellent experience all around
by Pamann27 on 11/14/2014updated 12/09/2014Your staff was very helpful, friendly and courteous. The oil change was done quickly, I didn't have a long wait. Your waiting area was very neat and comfortable. The rest room was clean.Thank you for using our service department and the kind words about the dealership. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Dont hesitate to ask if there is anything else we can do to help you. Stacey Gray | Customer Relations Manager | sgray@crowleyauto.net  
Crowley Kia... Awesome service
by Dhpasc on 11/01/2014updated 11/07/2014Very courteous and professional. Was still able to fit me in even though I was running late and missed my appointment.Thank you for writing this five-star review of our service department. For all of our customers who walk through our doors we want to demonstrate world class service and nothing less. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Stacey Gray | Customer Relations Manager | sgray@crowleyauto.net
Great Service
by Graetbowler on 08/28/2014updated 10/01/2014A great job as always at Crowley KIAThank you for taking time to write us this wonderful review and assign our dealership such a perfect star rating! I am happy to hear that you are satisfied with the service we provide! Thank you and we look forward to working with you again! Stacey Gray | Customer Relations Manager | sgray@crowleyauto.net 
Happy
by et1979 on 09/30/2014Had a great salesman that listened to what I wanted and made it an easy process. Love my new car.Your marvelous review means a lot to us. We appreciate your feedback and are happy to hear that our sales team was able to meet your needs. At the dealership, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. Congratulations on your new vehicle and we look forward to assisting you with your future sales and service needs. Stacey Gray | Customer Relations Manager | sgray@crowleyauto.net
Service
by Tombai on 09/01/2014updated 09/24/2014Awesome JobThank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! We work very hard to ensure that each of our customers is 100% satisfied with the service experience. We look forward to working with you again! Stacey Gray | Customer Relations Manager | sgray@crowleyauto.net 
Crowley Kia Service
by PeteC214 on 09/11/2014Always fast, friendly, and honest service. They don't try to sell me anything that I don't want, and seem to really listen to what my concerns are. Every service appointment has been on time, without any issues.Pete, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and honest customer service and will be ecstatic to hear that you left the dealership satisfied. We are very appreciative of your 5-star review. We appreciate you continually trusting us with your vehicle needs and we hope to work you again! Stacey Gray | Customer Relations Manager | sgray@crowleyauto.net
Crowley Kia's Great Service Depaartment
by Sky723 on 08/22/2014When I checked in, the Service Associate was courteous, friendly, and informative. I was pleasantly surprised at the short amount of time I had to wait before the service on my vehicle was complete and the very reasonable price of the… service (oil change). When I checked out, a different Service Associate assisted me; provided me with feedback on the inspection of my vehicle (belts, windshield wipers, tires, brakes, topping off fluids, etc.), and was just so very helpful and patient with all of my questions.Thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership, and I am happy to hear that our service department was able to provide you a satisfying experience. We look forward to servicing your future automotive needs! Stacey Gray | Customer Relations Manager | sgray@crowleyauto.net
NON-SALE REVIEW OF DEALERSHIP
by eggboat on 08/13/2008Saw an online ad from this dealership for a 2007 PT Cruiser convertable. Went to dealer and saw the car. THe online price was $14,000 car was marked $18,000 on the lot. Dealer appears to inflate local pricing to local residents. Called… dealer on the phone and asked about an end of summer deal on the car, they said over the phone, " no reasonable offer will be refused ". I arrived at the dealer and as soon as I got into the door, the GM ' Dan ' came up to me and gave me some made up story that someone called they from a local Dodge dealer and wanted to buy the car at any cost. He then went into the history of the car, local trade couple in 50's owned it since new. I requested a car fax report to verify what they told me was true, they never provided the documents. Car had missing parts. Mats were stained. After the test drive, we started to negotiate by starting with my trade. They low balled my trade by $2,500 to what Carmax offered me to buy it outright. We didn't get far enough into the cars pricing but the sales person ' John ' said that the price will most likely go up tomorrow, there was no additional discount, complete contridiction to what they told me on the phone to get me in. Big waste of 1.5 hours. Be carefull dealing with the Crowley Group.DO NOT USE THIS DEALERSHIP
by tas2002 on 12/05/2007I will never buy a car from this dealership again. The second day I had the car I had to bring it back to the dealership because it kept overheating. All they did was patch it up and told me everything had been repaired. A little while… after that I had to bring the car back in because it was overheating again. They finally had to bring it to an Audi dealership for it to be fixed correctly. At this point they waited until my warranty had kicked in so that they wouldn't have to come out of pocket. In the mean time I had to redo my paperwork 3 times. I had lights going out. My service light came on and all they did was reset it. The car was never serviced before it was sold. My back windows wouldn't roll down. And recently I found when I started complaining about the car falling apart I brought the car in for an oil change and the odometer had been changed to make me over the mileage for my warranty.(I have the ppwk to prove it) Now it is something wrong with the engine and their basically telling me it's my problem. I placed a call to the owner to see if this could be resolved and he NEVER returned the phone call. So don't believe the commercial when he says, " If your not happy I want to know". It's not true. He doesn't care. So if you want a piece of junk car go to Crowley Buick Oldsmobile Kia. You will get just that!!An Overall Pleasant Experience
by JRPulaski on 03/10/2014updated 04/26/2025Looking online, I found a used car at Crowley that I was interested in. I began working with Butch H. to see the car, and he went out of his way to make it happen for me. Butch was so nice and easy to work with. The dealership made sure… all was checked out and in good shape. There was only one key, but they had a second key made-their policy-I didn't expect that. Overall it was a very pleasant experience - everything. Thank you, thank you.Went out of their way and Kept me informed.
by candlou on 08/16/2012updated 04/26/2025I wanted a specific model (!)and color(Moss) with the Premium Pkg. A closer dealer I talked to would not help me without a deposit. Crowley,With the help of KIA USA, found my car. It took a while to get it but they kept me informed of its… travels. Crowley also gave me a higher trade in for my Buick Rendezvous. I am more than happy with my Soul and with Crowley KIA.Mike B lost a ton of new and returning customers!
by easyheimer on 04/17/2014updated 04/26/2025We bought a car at Crowley Kia in Bristol CT. Drove off with it and that's where our nightmare begins. About 4 days later we received a call from Mike B and he explained that we needed to come down because they found more damage than… originally thought on our trade in. He said that we needed to either come down and pay them $2500, redo the paperwork for the deal and write up the trade in for $2500 less, or CLAIM THE DAMAGES ON OUR INSURANCE. I'm not sure how he figured we could do that since we had already removed the insurance from that car the day that we traded it in. He also gave us the option of bringing the new car back and they'd cancel out the deal and give us our trade back. I told him there was no way that we were going to take more of a hit on our trade and that I'd be fine with bringing the car back and taking back the trade. He said he would call me back and let me know where we were at. I'm sure he had to talk to his manager about it. We waited about a day before he called me back. By then he was talking to me like I was a child, and being very demeaning on the phone and said "I'll tell you what buddy, we will take $1500 off the trade value and we will call it a deal. I told him basically I've had the car for a week now that wouldn't be feasible. He was basically harassing me and my wife and making us regret buying the car from there in the first place. Once the sale was over it seems like the good customer service went out the window. We were originally looking for an SUV (Sportage) but figured it might be more sensible to get something that is a little lighter with a little better gas mileage. That's why we chose the Kia Soul. Well I have to say that we are very disappointed with the car. The car gets about 6mpg LESS than what it was advertised on the sticker and I've been feathering the gas. It feels like we have been cheated out of our hard earned money. How could they put these numbers on the car if it doesn't even come close to that. Also, the wind noise that comes from this car is almost unbearable. Car came with the worst tires in the world in snowy weather. Why would put tires that suck on a vehicle that is going to be driven in CT, especially when it's being sold during the winter season. You feel every bump and interior scratches VERY easily. I feel like we paid for a car that is made of plastic and on the same level of quality as a kids toy. Now this kia is going to cost me just as much, MAYBE EVEN MORE on gas than a Kia Sportage with the AWD which apparently gets better gas mileage. THIS REALLY MAKES ME MAD. After our first purchase of a kia we loved it so much that we raved about it to our family and they all went out and bought one or even two to replace their cars and now all my immediate family has kias. This includes some friends as well. I can tell you after this experience we will be telling everyone to stay away from kia, especially Crowley Kia in Bristol CT because we never want anyone to go through what we went through.2009 nissan altima coupe
by fra65 on 10/25/2013updated 04/26/2025Thank you for all your help. Not only did you help us when every one turned us down you went out of your way to get us the exact car we wanted and gave us hope thank you for caring when others didn't this car is awesome
We are truly grateful for this awesome review! We are thrilled that Rob was able to take care of you. We appreciate them providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Be sure to check out the exclusive deals and specials found on our Facebook and Twitter pages. Sincerely, Stacey Gray | Customer Relations Manager | sgray@crowleyauto.net
by crowleykia on 03/05/2015