Customer Reviews of Stephen AutoMall Centre
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40 sales reviews
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Best Sales Experience Ever
by mystic10 on 06/30/2015If youre looking to buy a car, I highly recommend talking to Andrew Hall and Barbara Armour at Stephen Toyota in Bristol, CT. They were honest, reasonable, fair, and always professional. They made the whole process simple and easy and… explained each step. If the process of buying a car has been an unpleasant experience for you before, break from that unfortunate past and contact Andrew and Barbara. Im so glad I did. It was the best experience Ive had with a dealership in over 40 years. Great customer service. Im completely satisfied.Great Car Buying Experience
by tony716 on 05/29/2015We had a wonderful experience purchasing our new Toyota Highlander from Stephen AutoMall Centre, and particularly with Peter Urbanski who sold us our vehicle. From the moment we walked into the showroom, Peter greeted my wife and me in a… personal, welcoming and non-pressuring manner that made us feel like we were dealing with a friend. Everyone else we met with were also very friendly. We were attracted to Stephen's trade-in offer and extended service plan that doubled the manufacturer's offer. As for the Highlander, we've only had it a couple days, but absolutely love it and fully expect the Toyota brand to serve us well for many years to come.Great Experience
by Wojo55 on 04/26/2015I had a great experience. No hassles, No back and forth. They gave me a great price on a car and that was that. I have no credit and they still worked hard to get me a loan. I love my new carRon DeLieto - Stephen Toyota
by yankees10 on 04/07/2015I would highly recommend Ron DeLieto at Stephen Toyota to see and purchase a vehicle from him. I have already informed my family and friends to go to Ron to purchase a vehicle. Ron was and is fantastic to work with. We bought a 2012… Toyota Highlander due to Ron's great knowledge, customer care and superior service. The Highlander is great. Ron is dedicated to his clients, honest and a great representative of Toyota vehicles and Stephen Toyota. I will be a repeat customer of Stephen Toyota because of my experience with Ron.Rafael &Yun-Kyung
by rafkim on 02/18/2015I couldn't be happier with my experience. Michael honored my certified true car quote, threw in some extras, and gave me an extremely fair trade in. Michael was a pleasure to work with and there were no surprises when it came time pick… up the car. Communication was great through the entire process. Phone calls were always returned. Id recommend Stephen Toyota to anyone looking to purchase a new car. Michael was great and we had plenty of laughs making our process pleasant. Regards, Rafael &Yun-KyungExcellent Service
by AGP66 on 01/08/2015Working with Yusef, Brian, and Marty is always a pleasure. I highly recommend Stephens GMC/Cadillac for your car and truck needs.2015 SRX
by lovemysrx3 on 01/02/2015Great buying experience from the sales person to the Sales Manager and the General Manager, all great interactions. When I was considering keeping my 2012 SRX the General Manger went out of his way to provide me with means to accomplish… that. I decided to go for the new 2015 and am very happy I did. I love driving the car with the update safety and technological advances and the ride is incredible. I demoed the MDX, ML350 and SRX and came out favoring the SRX.great service,
by williamzisk on 12/16/2014I had a great experience at Stephen Toyota and working with Barbara Armour , she knows the business and was very helpful!Visit Jason At Stephans Toyota
by happyrav5 on 11/20/2014Jason was very professional and spent a lot of time with me learning the ins and outs of my new Rav 4 and trust me it wasn't easy for him. I not computer savey LOL. From day one he was helpful not pushy and I would recommend him to anyone… in need of anew car. THANK YOU JASON !!!!!GMC Terrian 2015
by Rudy55 on 11/07/2014My son and I have shop all around different dealers and we love Stephen AutoMall Center in Bristol, Ct. Love our choices in Cars and the salesman Ali Riley was great and so is Marty Hall finding the right SUV for my son they work really… hard to make this happen for my son. I'll be going back soon to Ali and Marty now is for me.Great review on Stephen Auto Mall
by jojos_ride on 11/06/2014Stephen Auto Mall is the best in customer service, purchasing process, finance process, service, and overall an exceptional dealership to work with. They went out of their way to match the perfect vehicle to my needs and were very… friendly, courteous, and respectful. The salesperson, Dave Simonin, the finance manager, Bob Winner, and the service manager, Brian Betancourt, all to the extra mile to be certain the customer is comfortable with their purchase and the inner workings of purchasing a car. I speak very highly of them and would, and do, reccommend them to all contacts. Thank you for making my purchase pleasant and treating me like family!New Millennium Auto Sales-A Great place to buy a car!
by truckbuyer13 on 11/05/2014I bought my truck from Lawanda at New Millennium. (the used care division of Stephens Auto Mall). She greeted me right away and she even stayed late, after closing because I showed up so late. She showed me the truck and even let me take… it for a test drive. I came back to make a deal with her and Stan (Sales Manager) a few days later. We talked price and came to an agreement. Note! NO high pressure sale! I picked it up on Saturday. After driving it for a few days, I had a few concerns on the truck for Stan to address and he did. I dropped it off this morning and ALL of the concerns were addressed. They called me when it was ready and I picked it up later in the afternoon. Lawanda has a dynamite personality, knows her job, and is easy to work with. Stan gets right to the point and knows his job well. I like people like that! I'm enjoying my new truck and I would highly recommend stopping in and asking for Lawanda Perry. You won't be sorry.No pressure buying from Stephen Auto!!
by angel88 on 10/16/2014Loved my sales Guy!!! Yusef Rodriques!! Yusuf made buying a car a good experience !! I will buy from them again!! Do your home work and they will make you a deal you will buy from them. I'm so happy!!😀 love my new Cadillac!!Best new car purchasing experience yet!
by davy0611 on 10/13/2014From the very first internet inquiry with "internet Dave" to the meet and greet with Marty (General Manager) and finally through the F&I process with Harry, the entire car buying experience was the best yet. These folks made sure I didn't… suffer the same car buying experiences of the past. It was a simple process, with transparency and humility - they kept me (as the customer) at their center, focused on making sure I got the exact vehicle I desired.New car purchase
by CinLock on 06/12/2014Pleasant experience. BJ was a pleasure to work with. New everything about the vehicle.New Purchase GMC Sierra
by TPRoyer on 04/30/2014updated 04/24/2025Good exsperiance shopped around fairly hard to multiple dealers . Got the best deal at Stephens.No star review
by elizabeth7956 on 02/25/2013updated 04/24/2025My name is Elizabeth M. I went to Stephens Auto Mall about a month ago, and had liked the Mazda 2007 CX-7 so I test drove it for about five min on some side roads, everything seemed to be ok, so I ended up buying it so I drove it home on a… Friday. I called them on Monday which was the first business day, saying I did not like the car which I had paid 14,000 for sha-shing rip off! They said no problem we will work with you on what you want. So I came in and test drove the 2012Chevy Captiva and I loved it. The Mazda was bumpy and the seats were hard and my back hurt after twenty min of driving it. I totally hate it!!! SO, to make the long story short I was assuming they were going to just take the Mazda back and let me get the Captiva and just pay the difference in the price which was 3000 more.So I sat down with Mariann and all of a sudden he says I need $6600. To finance this vehicle I was shocked and confused. I assumed they were going to give me 14,000 back for the car I just bought but HELL NO they wanted to give me $8000 so I just lost $6000 from the day I drove it off the lot ,and they forgot to tell me that. That is such bull. My boss had called and asked what the is the problem, you guys said you were going to take the car back and let her get something else , he said we can only give her $8000 like it was a [non-permissible content removed] trade. The car that I had just purchased from them. So, anyway now I am stuck with this car I absolutely hate ? They do not return calls to help me out with this problem ,the say they have to talk it over with his brother from Toyota and he never calls me back. All I wanted to do was switch to the Captivia which was more money and I would of payed the difference,you think they would be happy with a person buying a more expensive car , and keeping a happy customer.....NOPE they don't give a crap!! So I recommend never go here to buy a car or anything they do not care about keeping a happy customer who could come back in the future for more cars... DO NOT GO HERE EVER!!!New Purchase GMC Sierra
by TPRoyer on 04/29/2014updated 04/24/2025Good exsperiance shopped around fairly hard to multiple dealers . Got the best deal at Stephens.Return customer
by Cimadonjom on 05/29/2014updated 04/24/2025Bought my 4th vehicle from this dealers. Pleasant experience as usual. Would recommend to all my family and friends.
About our dealership
Stephen AutoMall Centre is your premier car dealer in Bristol, CT. We work hard to bring you savings new a Cadillac, GMC, Buick or Toyota. We also have a great selection of pre-owned vehicles to choose from.
Amenities
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Thank you for your review, Elizabeth. I was thinking of going there---changed my mind.
by ugobillie2 on 12/09/2013