Lia Honda Enfield
Customer Reviews of Lia Honda Enfield
Review type:
Lia Honda great experience
Speedy, friendly service at a fair price
by Bill Kelliher on 01/28/2020Working with Jon Alaimo of Lia Honda's service department was a pleasure when I brought my Honda CRV in for scheduled servicing. I was in and out in a reasonable time. The work was performed to my satisfaction at a fair price. Jon was… friendly, knowledgeable and helpful. I'll definitely continue to bring my Honda back whenever it needs further servicing.Bill, thank you for your very kind review! We are always happy to hear that our customers are 100% satisfied with service they received from us! We look forward to seeing you again when your CRV is ready for its next service.
Radio fidelity on new CRV Honda 2019
by Radio issue on 01/18/2020After purchasing my CR-V EX AWD with cloth I kept having problems with the radio. All my favorite stations had so much static, it was very hard to understand speakers. I visited Lia Honda and met Greg Palm. He took a drive with me and… said yes,he heard the sound, but he didn't suggest bringing the car in right away. So, I wrote Honda. They replied with a personal call, set up a Case No. I called Greg again saying they wanted me to bring in the car for a free check up. I did. I got it back with the mechanic saying it was just like all Hondas and sounded fine to him. They had checked the antenna. He thought it was just fine. Unfortunately, it still remained fuzzy. I drove away saying I shouldn't have but I hoped he was right. But a few days later, it seemed worse. So, I called Greg Palm again after talking with a lady rep at Honda who was newly assigned, not the first Who had initiated the contact. Third time in again. I said I wanted a while new radio. This time I was told that " Yes, the mechanic put it side by side with another CR-V same model and it was very clearly a sick radio. I was also informed that Lia was going to be sending out a fix for the front panel as there were issues. For real??? So, this 3rd time, Lia's mechanic opened the antenna for real, fixed it, which I believe meant they replaced it, and gave it back saying it was fine. It was so so, fair to meddling, so I drove away saying let's see. About 2 weeks later, it started having static and fuzzy sounds again. Plus, after making an Android auto phone call, the phone refused to hang up when I hit the hang up button. It was clearly in a loop. I had to stop the car. Shut everything down. I disconnected and reconnected my phone. The next morning I could get no sound in the radio either. Then, shutting it down again, and back on later in the day, I could hear more fuzzy static. So, it is going in again next Tuesday. It appears that I have a 30000 vehicle with a sick radio, phone, etc panel. I was told last visit that Honda was planning a fix for the panel..not sure how or for what. Lia and Greg Palm and National Corporate Honda have been very responsive. They even said they would send me a check for my troubles. Nice touch, seriously, but I want a better and functional radio. I don't so Sirus, although Honda gave me 3 months more since I had never even used it. My son's theory is that the radio will never work. The unit is designed for Sirus Radio. The real radio is low end. Not a happy thought. He may have a point. It appears there IS a better radio in the CR-V with leather seats. My 2003 XLE Camry with 187000 miles on it has an excellent, high end radio , tape, and CD deck that sounds better. It also runs quieter. It appears insulation has been reduced over the years on cars to meet Fed standards , or so I was told. Weird???? Lastly, if Honda is serious about the CR-V being a good family, more practical, functional car, it needs to step up to the plate with it's Roof Rack. Most High end CRVs have factory built in cross bars and side bars these days. My bad, I assumed I'd get a rack as I had seen on another model. But I have to pay more for it. And worse, the cheaply made rack and bars will not hold up my ecpensive Thule Hullavator. I must buy an aftermarket rack. I hope this next visit will resolve the issue. I have NO complaints about the dealership. However, I probably should have bought another car: Subaru or Toyota. Other than the above, the car drives well. We shall see.Great service
by Stephen Crafsic on 01/07/2020The service technician I work with went out of his way to make sure I was pleased. I was there for an oil change and an update to my telecommunication system. They were unable to do the telecommunications update on the same day as the oil… change, so I was given a complementary oil change knowing that I would have to come back for the update to my system. I went back two days later and was given a loaner car for the day. Great customer service from start to finish.VTC actuator
by Will on 12/28/2019My 2011 CRV, with 172,000 miles on it, started making the noise that many have experienced with their K series 2.4L engine. At first I wasn't too worried about it because I believed the fools online that said it won't harm the engine. Then… I used common sense and my knowledge of how engines work and realized that if I continued to allow the vehicle to start in such a way eventually it was going to damage the timing chain and that would completely destroy the engine leading to much more costly repairs. It was making the noise every single morning as soon as the temperature dropped below 40. Normally I do all my own repairs but anything requiring service to the timing on a DOHC engine I will leave to people who have experience with it so I called Lia and spoke with Jesse Robles and he gave me a quote over the phone and told me I could use a loaner vehicle while mine was being repaired. His quote was accurate and so was the time frame of the repair. He was friendly and courteous and easy to work with. I went to the dealership with a video of the noise so that they wouldn't have to diagnose it, the tech immediately said "yup, that's the VTC actuator" and they ordered the part and I had my vehicle back on the day they said I would. It was a smooth, easy process. While I'd prefer not to spend so much on a repair it was worth it to me because I'm not one of those people who throws cars away every time they cost a little bit of money. I love my 2011 CRV and planned on keeping it for a very long time, I may purchase a 2020 when the hybrid version comes out but I will probably keep my 2011 because it's just such a great vehicle with no excess technology.Will, thank you for your time and feedback. We are delighted to hear that you are completely satisfied with your experience. That is our #1 goal! Please feel free to contact us for any of your vehicle service needs. We would be happy to help!
Great service dept
by Mitch F on 12/27/2019Great repair and maintenence and all quickly done, as promised. Easy schedulingMitch, thank you for your kind review. We are delighted to hear that your vehicle service needs were resolved quickly and efficiently! If we can help you with anything else, please don't hesitate to call!
Love Lia!!
by SVreeland on 12/19/2019Wonderful employees, clean waiting area with area to set up a lap top!Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive. We look forward to seeing you again when it is time for your next service.
Great service
by Hamzah on 12/07/2019Greg palm is the best he gets you in and out no sitting around for hours and he always helps you with what is needed. I only go to himHamzah, thank you for your time and feedback. We are pleased to hear that you had such a positive experience with Greg. We look forward to seeing you again when your vehicle is ready for its next service.
SERVICE
by service on 11/28/2019updated 12/04/2019Our service advisor, Jesse Robles, was friendly, approachable and efficient--highly recommend.Thank you for sharing your positive experience! We look forward to seeing you the next time your car needs service.
Outstanding service
by Petra on 11/26/2019updated 12/02/2019Stephen Crafsic at LIA Honda in Enfield provided outstanding personalized service treating me as a valuable member of the LIA Honda family with courteous service and overseeing top quality mechanics. He was very thorough and highly… competent in his job in the service department.Petra, thank you for your very kind review. We are pleased to hear that your vehicle service experience with Stephen was so positive. We look forward to seeing you again when it is time for your next service.
Satisfied
by Robert Barkman on 11/11/2019updated 11/19/2019Greg Palm is the "go to" guy I go to when I need to service my car. Beyond the quality of the service, the cost never exceeds the estimate, the wait is never more that the expected wait time, and Greg is always professional.Alignment
by Recall on 11/15/2019Can't get any better customer serviceThank you for taking the time to share your experience. We are pleased to know that our service team has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality.
Great Service Experience with Jesse Robles
by Civic Owner on 10/19/2019The airbag inflator recall was done and the tech found that my low beams weren't working due to a melted wire. I was alerted to a split flange near the muffler. I appreciate the thoroughness of the multi-point inspection. This was the… first time that Jesse Robles was my service advisor. He is intelligent, well-spoken, and professional. Lia can be proud to have him as an associate. Regarding the Lia website, there is a contact page where the customer types a message in a box, provides an email address, and clicks Submit. I used this contact method to ask if the recall parts would be in stock on the day of my service appointment. I had also used this contact page to ask a service-related question on a previous occasion within the last two years. I did not receive a reply at either time. I would respectfully suggest that your webmaster remove that contact page, and the Lia website just have a direct email address to the service department. I'm pretty sure that my questions weren't deliberately ignored - maybe they ended up in a spam folder. But your company unwittingly creates negative goodwill when it sets up the expectation that a customer's question will get a reply and the answer never comes. By taking down that malfunctioning contact page, you'll ensure that the customer won't feel ignored. Some gentle ribbing about the waiting room: the two dog-eared Time magazines that I read were over a year old. Perhaps it's time to update the reading material! Thank you for well-performed maintenance on my sixteen year old Civic.Great Service!!
by Debi Zandonella on 10/16/2019Jon Alaimo was fabulous every step of the way. He explained everything and kept us updated along the wayThank you for your time and feedback. We are pleased to hear that you had such a positive experience with us. We look forward to seeing you again when your vehicle is ready for its next service.
Service visit - Greg Palm
by Greg Palm on 10/05/2019updated 10/11/2019Stopped by around 9:30 am with no appointment to find out if I could get tires replaced on our accord. Greg was very pleasant and welcoming. He offered me tire options and was able to get our car in and had the new tires on by 12:30. Based… on my experience with Greg I would certainly use Lia for service in the future.Thank you for taking the time to share this 5-star review! We are so glad that Greg could get your vehicular needs taken care of- efficiently and effectively, and he will be so proud to have earned your confidence. Please drive safely, and be sure to let us know how he and the team may serve you again.
Great Customer Service!
by Teresa on 09/30/2019Stephen Crafsic was great to work with when getting my 50K service completed. He gave me a time frame and price which didn’t change. Very professional. Lia Honda in Enfield is my first choice for vehicle service.Thank you so much for your wonderful review! We are honored to be your service center of choice, and we are thrilled that your recent experience working with Stephen was as smooth and efficient as promised. We appreciate your business and look forward to continuing to provide you and your vehicle with our best care in the future.
Outstanding Experience
by Art on 09/24/2019I was almost taken aback, by how good this experience was from start to finish. Stephen Crafsic, was absolutely outstanding. I very strongly recommend taking your Honda here for service.Art, Thank you so much for your wonderful review! Your satisfaction is so important to us, and we are thrilled that Stephen could provide you with the quality experience that you so much deserve! We appreciate your recommendation and look forward to working with you again the next time your vehicle is ready for service.
Excellent Service Dept at Lia Enfield
by Mel on 09/13/2019I scheduled a service to perform an air bag recall plus a oil change. Took me in upon arrival and quickly advised me as to cost and time needed. Updated me during process and was complete on time.Thank you for your time and feedback. It's always a pleasure hearing from our wonderful customers! We are very happy to hear that your vehicle service needs are met with convenience and great results! Please let us know if we can be of assistance in the future.
Good experience
by rjh1949 on 09/11/2019Greg Palm was a pleasure to work with—knowledgeable AND pleasant. He was able to accommodate an extra task while handling the 15,000 service. Kudos!Thank you for your time and feedback. We are delighted to hear that you are completely satisfied with your experience. That is our #1 goal! Please feel free to contact us for any of your vehicle service needs. We would be happy to help!
Excellent service
by Sydney on 07/24/2019I wouldn't trust anyone else with my car. Don't mess around with sketchy shops that might mess up your car. Stick with the guys at Honda in Enfield. The work is always fairly priced, done right the first time, and the service is excellent.… Jessie Robles has helped me several times now and he is superb. 10/10Sydney, thank you for being a repeat customer and entrusting us to service your car. We realize you have many choices when it comes to service and we appreciate that you chose us.
Great service
by Sue on 07/16/2019My Service Writer,Jon, as always was friendly, personable and very professional. It’s always a pleasure dealing with him. My service experience with Lia Honda was excellent.Sue, thank you for taking the time to share your experience with us. We are pleased to know that our service team has taken such great care of you. Our aim is to give every guest the highest possible level of customer service and quality.
Lia Honda great service
by JB on 06/18/2019Jon Alaimo and the whole staff at Lia Honda in Enfield are great. Most highly recommend.
Scooter, thanks for the positive feedback on working with Edwin and Mike! We're delighted they effortlessly accommodated your interest in a new Ridgeline. Congratulations! We wish you so much happiness in your upcoming travels, from all of us at Lia Honda.
by Lia Honda Enfield on 03/31/2025