Hartford Toyota Superstore
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Customer Reviews of Hartford Toyota Superstore
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by nutmegger1984 on 09/08/2009In one sentence or less, do not buy a car from these people. From the top, here was what happened: My wife and I started at [another dealership], where they showed us a 2003 Sienna with more miles but much less in price than the 2004s we… were looking at. ($10,000 to $14,000) We decided to take their sales sheet to Hartford Toyota to compare. Our salesman showed us a 2004 Sienna that had just come in. It looked good. But was it worth $4,000 more? Our salesman said "that car in Springfield was not certified, was it?" "No." "And this one is." Okay, that made some sense. But it was not ready to be sold. It had to be cleaned up and inspected. We had to return. This took two hours. The following Saturday we returned. We asked to test drive the car. "Of course." Turning right out of the lot the steering column went "clunk". Each turn, another clunk. We returned and raised the issue. So, they had to keep and repair it. By Tuesday, they were calling and telling me it was ready, but we could not both come until Saturday. Again, two hours. The following Saturday we returned at 11:00, by appointment. And waited. And waited. It was after Noon when we were seen. We were told that the steering column had been entirely replaced. The paperwork took time. But as we were waiting, the finance manager asked us if the car was certified. We said "yes". Our salesman said "Well, no. Not actually." It had received the certification inspection, but was not actually certified. My wife and I turned to each other and said "we're out of here." After a short conference outside the room, the finance manager back in and said "the salesman does not remember what he said, but it's certified now." Since the steering column had been replaced, the battery had to be taken out and therefore there could be no emissions test. After more time, we left with the Sienna, but on the dealer's plate. My wife was already nervous. That night, we took it to dinner and tried the radio. It lasted 30 seconds and then died. But since I had to return on Monday, we were willing to live with it. Monday, this morning, came. I went out to start the car. Nothing. So, at 9AM I called the dealership. The salesman assured me that he would personally be out with a technician to assist me. Noon came. And finally a technician came. No salesman. The tech took out his jumper cables and battery. The alligator clips were broken on one of the cables. He improvised. And set off the after-market alarm system that no one had previously spotted as being there. He asked me if had the remote to turn it off. No, of course not. I did not even know it was there. So, he disabled the horn and we drove it to Hartford with the alarm lights flashing. Once there, I waited again. Eventually a manager came and took my entire story. I told him, "My wife has told me she will never step foot in the car again." He left to see what he could do. After a long time he returned. He said that he did not have another car similar to this one. But he would offer me a deal. They would perform a thorough inspection and give me a platinum warranty on the car for one year. I told him "My wife said she would never set foot in the car again. If you are telling me I have to call her and tell her she has to set foot in the car again, it will be a very bad conversation for me." He said "well, we can unwind the transaction." Yes, that is what I would like. He went away. I waited again. He returned. He assured me he had a car which was a little more money, but he would cut me a deal to make it work. A 2006 Sienna with less miles. I told him that I really could not agree to anything without my wife, but I really had to leave. It was now 3PM and I had not yet been at work. My old Corolla was still in the lot with my plate still on it. Could I just have it back? Oh, no. I'm sending you out of here in a nicer car. This turned out to be a 2007 Camry. I now had to find the 2004 Sienna and get my stuff out of it. I did find itCreated an account just to write this review. Please read!!!
by kapidani12 on 01/30/2008I never have complained about anything, but this incident made me create an account on Edmunds.com, just to write this review. Went on Friday around 6Pm to the Hartford Toyota to check a new Camry. Manager gave me a good price for 18K,… but I had to buy it that night. Told the salesperson had to go home, and I would come back within an hour with my trade. I was promised good money on my trade, and a discounted warranty. When I got home I receive a call from the Salesperson, telling me to come tomorrow, and the deal would be the same. Went to the Hartford Toyota next day with my trade, and I was told that the purchase price, including my trade, was 18.8K. Very upset told Salesperson to show me his yesterdays notes. Eric, the manager came with the notes, showing clearly, in blue ink, that the price would be 18K. Eric tells me that he doesnt know anything about it, almost calling me a liar. After going back and forth with him, he denies that they told me to come back on Saturday, and walks away from me. I left feeling betrayed from the lack of the integrity and honesty from this dealership.I recently read the "Confessions of a Car Salesman" section on the Edmunds site and this kind of behavior sounds typical. I prefer to work through email. Know what car you want and email the dealers. They all have internet sales people. Call the dealership to get the email address. Get competing offers and go back and forth to secure your best deal. Get all costs up front. That way you have everything in black and white. It puts you in control of the process. A website that helped me tremendously is: http://www.carbuyingtips.com/ BTW, I did email Hartford Scion to try to get a deal on a Scion. They seemed okay through the email and even offered extra services, like free tires, if I bought a car. I am still working on trying to buy a car, so I wouldn't necessarily rule them out.
DONT EVER Buy A CAR Here..
by ctbuyer4 on 08/12/2011updated 04/25/2025Went with my daughter to buy a car. Original quote was good and we decided o buy car. Required a deposit. At closing on the next night, the following occurred: They attempted to raise the agreed price by over $400. They told her that she… would not receive the rebate that had been 'approved 'the day before (no other Toyota dler had a problem with the rebate), and that the dealership wouild not honor the deal as had been written up. When we refused to pay the extra money and insisted that they meet the agreed terms, it was finally agred that the deal was void and that they would refund the deposit since they would not honor the original document. A form was filled out, but we were told that the business office was closed for the night but that tey would process the refund the first thing next morning. THIS NEVER HAPPENED. They have refused to return the deposit based on fine print on back of form, even though they were the ones who insisted on raising the price. They ignore our e-mails and have decided that they will not talk to either my wife or I on phone. Apparently the 'original offer was just a ploy to either raise the price or keep deposit. .
Toyota Highlander
Toyota Camry
Toyota RAV4
Toyota RAV4 Hybrid
About our dealership
And... to add insult to injury, Toyota Financial sent me notice that my first loan payment will be due for the loan I did not enter on the car I did not buy. After another round of complaining, the loan has been canceled, but my credit report will now show that I borrowed and repaid a loan within three days that never should have been entered in the first place.
by nutmegger1984 on 12/06/2010