Napoli Kia
Customer Reviews of Napoli Kia
Review type:
First Time in a Used Car
On time
by Charles Judge on 02/21/2025Jennifer was friendly and professional and handled everything in a timely mannerCharles, we are thankful for your stellar review of Jennifer here at Napoli Kia! Thanks for highlighting our professionalism and friendly assistance!
First Time in a Used Car
by Livvys Mom on 02/18/2025I have always bought new cars and was hesitant to buy a used one—we’ve all heard the bad stories. This was not the case for me at Napoli Nissan. I went there to look at a 2017 Kia Sportage. I did my research in advance and was all set to… bicker. Again, not the case. Leon Bozier was a great salesperson. He was pleasant, accommodating, and did not pressure me at all. After we test drove the car, he gave me information on the car, what the dealership offered in perks, and then we reviewed the cost. It was within my price range, but wanted to think about it overnight. Not a problem. I confirmed the sale with Leon the next morning, and my car was detailed before I went back that afternoon. I was pleased with the whole process, but especially how Leon worked to make it happen and make sure all my questions were answered to my satisfaction—even days after the sale was finalized. It was a great experience for my first used car buy.Thank you for sharing your experience with Napoli Kia! We're delighted to hear that Leon provided such accommodating service and made your first used car purchase a positive one. Enjoy the ride in your 2017 Kia Sportage, and feel free to reach out if you have any more questions!
Sportage plug-in
by George A on 02/01/2025Great experience. Alex was patient and helpful.George, thank you for giving Alex and Napoli Kia a great review!
Bing, bang, boom đź’Ą
by Gene on 12/30/2024Thee best dealership around!!! In and out with great service in no time at all. Really great people providing great customer service.Gene, we're delighted to hear you had such a positive experience with our team at Napoli Kia! Thank you for the kind words and support. We look forward to serving you again in the future!
Great service!
by Kristen on 12/04/2024They were great with servicing my carKristen, thank you for this great review of Napoli Kia!
Napoli Kia (Matthew)
by Diego on 09/02/2024I recently had a great experience buying a car from Napoli Kia, thanks to Matthew, the sales representative who supported me throughout the process. He carefully listened to my needs and preferences, showing me various options without any… pressure and organizing several test drives to help me find the ideal vehicle. Matthew clearly explained the features and benefits of the models I was considering, which simplified my decision-making. His dedication to ensuring customer satisfaction was clear, and I’m extremely pleased with my new car.Hi Diego! We're delighted to hear that Matthew provided such excellent service during your car-buying experience at Napoli Kia. Enjoy your new vehicle and thanks for choosing us!
Great service, great space.
by Nadine Lajeunesse on 04/11/2024I'm impressed with the service from the moment I pulled into the service area. Courtney was very pleasant and informative. The lounge area was very comfortable and fully equipped. Xavier was engaging, sincere and polite. He showed me… both the new E6 and E9 which are beautiful. I look forward to bringing my car back to Kia Napoli for service again and possibly an E9 in the future.Nadine, we're delighted that Courtney and Xavier provided excellent service at Napoli Kia. We appreciate your kind words about our lounge area, too! We're looking forward to seeing you for future services, or perhaps a new EV9 purchase!
Juan was a dream to work with!
by Denise C on 02/20/2024We went in to talk about leasing a new car. We worked with Juan and he was incredible. He got us the best possible deal in the quickest time. I left with my new car that day and everyone was great. Juan took the time to show me all the ins… and outs of my new car and answer all my questions. We will be back to work with them again.Denise, it's great to know that Juan was able to assist you effectively and efficiently at Napoli Kia. We're glad he could answer all your questions about the new car! Looking forward to seeing you again in the future.
Great
by Mike C on 02/10/2024Great dealership respectful, polite, and overall top notch professional dealership and very easy to talk to and deal with please try them out you won't regret itMike, we're delighted to know you had a top-notch experience with us at Napoli Kia! Thanks for recommending us - it means the world to our team! We hope to serve you again in the future. Safe travels!
Quick and Easy
by Manny on 02/10/2024Quick service with helpful and friendly staffManny, thank you for choosing us! We'll see you next time. Safe travels!- The Napoli Kia Team
Worst experience, I'm traumatized with them
by Prashant Maharjan on 09/17/2023I am extremely dissatisfied and frustrated with my recent experience at Napoli Kia Milford. I brought my 2015 Kia Sportage in for service due to an engine issue, and the entire ordeal has been nothing short of a nightmare. I had scheduled… my appointment for 09/01/2023, but the service center held onto my car until 09/15/2023 without providing any updates or resolution. It was very difficult for me to get a hold of them during phone calls they placed me on holds and don't even care to call back. To make matters worse, after two weeks of waiting, they informed me that they wouldn't honor the engine-related recall, leaving me with no choice but to pay $212.69 for the diagnostic fee. When I decided to retrieve my vehicle, I had to incur an additional cost of $180.18 for a tow truck. What's even more infuriating is the state in which I received my car. Several essential parts were missing, and it was clear they hadn't put my vehicle back together properly. Spark plugs were removed, and the air intake was missing, completely disrupting the functionality of my car. I trusted Napoli Kia Service Center to take care of my vehicle, and instead, they not only refused to address the recall issue but also returned my car in a completely unacceptable condition. This experience has caused me immense stress and inconvenience, and I cannot, in good conscience, recommend this service center to anyone. If you are reading this I do not want to do business with you. All I ask is refund what I paid to you and cover up my towing expenses. It has been a horrible experience with Napoli Kia Milford.Prashant, We're disappointed to read about your recent experience. This is not the level of service we aim for and it's clear that in this case, we've fallen short. We take these matters seriously and would like to discuss how best to resolve them with you directly. Please reach out at a time convenient for you so we can work towards making things right. Thank you, Reuben Burgos - Service Director - 203-787-5850
Kia Optima at Napoli a month and a half
by Donna on 08/18/2023The service department is not concerned about the timeline and stated they do “500 of these” Kia engine replacements a week. Confirmed for a tow there on 7/5. The manager also stated it would be covered under warranty “maybe a $100 dollar… deductible or something”. Although AAA Jensens car repair and Geico couldn’t start the engine, Jen called on 7/31 saying they couldn’t find anything wrong with it. Kia Motors of America tried to reach out on 8/1 8/4 8/9 and on 8/16 Napoli Kia did take their call. We were advised by Kia Corporate to take the car and get a second opinion.Awesome service
by Pasquale DAmico on 06/10/2023Good service true professionals.We appreciate your kind words, Pasquale! We look forward to seeing you next time! Thank you! - Napoli Kia
Service was excellent and professional.
by Sue on 08/24/2022Easy and quick. Josh was very professional with nice hospitality as well as customer service.Thank you for the wonderful feedback, Sue - Josh will be so happy to hear it! We appreciate your business and hope to see you again next time here at Napoli Kia!
Good fast service
by David on 06/17/2022Nice waiting room. Oil change took less than an hourThank you for choosing Napoli Kia, David!
Horrible Service
by steven0925 on 11/01/2018NAPOLI Service Department FRAUD!!! DO NOT trust the service department at NAPOLI KIA. I have owned several Kia vehicles over 15 years & never had an issue with getting them serviced at the dealer until Kia of Milford closed and Napoli took… over. The service department has NEVER been a good experience, but I was stuck with Napoli because my wife's SUV (2009 Kia Borrego) is not common and most mechanics are not familiar with how to service it. I had the WORST experience I have ever had with a service department starting in May of 2018. - May 3, 2018 - vehicle at Napoli for service - let them know the AC was not getting very cold on the driver’s side and blowing warm air on the passenger side - Checked air conditioning at pick up and warm air was coming out of the passenger side (1st failure to fix) - I agreed to bring the vehicle back the following week and they kept it for several days resulting in a resistor & sensor assembly replacement costing $1,000. This ended up not solving the problem. (2nd failure to fix) - Brought the vehicle back to be inspected one month later in June 2018 because the air was not getting cold and Napoli stated no problem found (3rd failure to fix) - August 2018 - system would only produce cold air sporadically and was brought back in to Napoli. It took 2 days to be told AC was shutting down because a blown head gasket was causing the engine to overheat. We never had an overheating problem so this was a lie. (4th failure to fix) - When they called to tell me a blown head gasket was the issue I was told the repair would be $3,100 and they suggested I speak with a sales rep to consider a new car. It was also heavily suggested that it was not safe to drive the vehicle for any long distances. - Decided to take the vehicle to a different Kia dealership for second opinion and they found that the head gasket was fine with no overheating issues at all, but the resistor & sensor assembly parts were badly damaged and installed improperly and the shroud for the radiator fan was missing. Had to pay $960 to have the repairs done correctly. The head gasket diagnosis by Napoli was OUTRIGHT FRAUD and an attempt to try to cover up the fact that the repair they charged me $1,000 for had either never been done or was done so poorly that it needed to be done again. I asked to have my money refunded and they have refused even after I provided documentation from the other dealer. I am not the only customer to have this type of experience with Napoli Kia and I will NEVER step foot in their service department again.
Thank you for sharing your experience with Napoli Kia! We're delighted to hear that Leon provided such accommodating service and made your first used car purchase a positive one. Enjoy the ride in your 2017 Kia Sportage, and feel free to reach out if you have any more questions!
by Napoli Kia on 02/19/2025