Customer Reviews of Schaller Honda
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12 sales reviews
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Disappointment
by Disappointed customer on 11/19/2020This dealership is the definition of 2020. Things looked good at the start, but the further you get into it, the more frustrating and disappointing it is. Do not trust the salespeople. Do not expect them to know or understand the selling… and contracting process. And most importantly, they do not stand behind the cars that they sell to you. Do not believe when they tell you they will take care of you or that they value you as a customer. Simply put, an incredibly disappointing experience, from start to finish.Best dealership in CT - hands down
by bridgetguzz on 03/31/2015I purchased a Honda Element in 2008 from Schaller and had the most wonderful experience there. The staff at Schaller are not just coworkers; they act and treat each other like a family and that is how they make the customer feel. Recently I… had a terrible experience with a used Ford Focus I purchased - Ford was horrible - their Service Depts (Tasca, Crest in Niantic and Ford in Old Saybrook) & their Customer Service Dept/headquarters - I needed to get out of that lemon Focus and run as far away from Ford as possible. I turned to Schaller; I knew they were a dealership I could trust - sounds like an oxymoron - but not with Schaller. And, I wanted to go back to Honda - a brand of car that I trust. All the staff at Schaller are so friendly; and my salesman Bob Landry, the Sales Manager Jason Gengras, and the Finance Manager Lori Xeller were amazing! They took excellent care of me - I felt like I was dealing with friends not sales staff. They treated me like a queen, answered all my questions, got me in the perfect vehicle and gave me an outstanding deal! I literally couldn't be anymore pleased than I am. And, I LOVE my new 2015 Honda Civic! I highly recommend Schaller Honda!!!Very Bad Experience
by keithso on 04/29/2010Received a negotiated "Out the door Price" for a new car from the Internet dept. Arranged my financing with Capital One who sent me a check. We went over to the dealership to sign the paperwork and all was well, until the manager found… out I was not purchasing any extras and I had arranged my own financing. He became rude and down right hostile. Among his many rants was that"the Capital One Check was not real" . I asked him to call the bank and verify. He said I should bring my wife and come back in 2 weeks after the check clears his bank. Fortunately I called Capital One and picked up the car within a couple of days. It was a humilating experience for my family and I as we had purchased new cars from other dealerships with no problems.Great Experience! Best Price through Internet Department
by bandrews on 01/28/2010I recently purchased a new Honda from Schaller Honda in New Britain and I hade a great experience! I e-mailed their Internet Department for pricing and was pleasantly surprised when they got back to me so quickly and with the information I… requested. I shopped other dealers and Schaller had the best price. I scheduled an appointment with one of thier Internet people and it was actually the same price when I got there; which doesn't happen at other dealerships. I was sooo happy I took my car home the same day!! I hate shopping for cars but Schaller made it really easy and I would recommend them to anyone.Black Hole after you purchase car.
by drdachel on 08/06/2009I recently purchased a new Honda from Schaller. Immediately following the purchase we discovered an issue with the car which was covered under warranty and one which was questionable. The one which was questionable needed input from the… sales department. After 5 unreturned phone calls and 14 days I finally heard back from the sales department. Service and sales bounced me back and forth with neither wanted to take responsibility for solving the problem. Unfortunately the resolution was that they wouldn't pay for something that was obviously a pre-existing condition. From what the service department told me, the cost for this would have come out of the pockets of the sales side of the house which is why they would do the right thing. It was a 50/50 choice on whether to buy from Schaller or Westbrook Honda. Looks like I made the wrong choice.Bad experience
by vc09 on 06/30/2009We really had a very bad experience with this dealer. They quoted a price on internet and when we walked into the showroom they didn't honour the price. The sales person didn't even allow us to talk to the manager regarding the quote. After… we drove back home and called the internet department, they said they would honor the price if we can make it to the showroom in half hour and later broke the promise again.Good Experience!
by drpllpshr on 05/05/2009Requested an internet quote, internet manager responded promptly to all questions. Once at the dealership, vehicle price, etc was exactly as quoted. No tricks, pressure, or games from either the salesperson or finance manager. I arrived… at the dealership very defensive and "ready for a fight". I was pleasantly surprised that it wasn't necessary.Exceeded My Expectations
by r_stites on 05/26/2011updated 04/24/2025Schaller Honda totally exceeded my expectations! I was in the market for a used Accord for my daughter. We found a few on their website and ended up scheduling an appt with their Internet dept. When we arrived for out appt the had both cars… pulled up front for us. The sales women was very nice and knowledgeable. She took the time to answer all of our questions, gave us a carfax report and service records. We felt very comfortable and ended up buying a car. We were going to finance through our credit union until their finance person gave us a better rate. Overall I would say we had a great experience and I would recommend them to anyone! Thanks SchallerDo not shop at Schaller Honda New Britain
by thaymes on 08/11/2011updated 04/24/2025I went in and told the salesman my budget and what I could afford, he then went tothe finance department told them and then showed me a car. The finance department came back and said I was all set. I asked what my monthly payment was going… to be and they around where I wanted it but they needed my downpayment. So then I go to the bank, get the downpayment and give it to them. I asked again what the payment was they said we'll get to that in a minute we need you to sign these papers but don't worry you can afford it. So I sign the papers and the downpayment wasn't even close to what my budget, well over 100 dollars more than I told them. They lied and manipulated me to get the sale and there was nothing I could do because I signed the papers and actually trusted them. One month later, I bring my car to get a dent repaired and they charge me the deductable and the dent was not completely fixed mechanic told me he could only fix 90 percent then ran away to avoid any further comments or questions I might have. Avoid this dealership like the plagueAVOID THIS DEALERSHIP!!
by h8excuses on 06/29/2011updated 04/24/2025Avoid, avoid, avoid!! Internet department promised a certain deal and when it came time to pick up the car, everything changed! Typical bait and switch. It's practices like this that give car salesmen such a bad name!Another great experience
by radtom on 06/19/2012updated 04/24/2025We purchased our second new Honda in as many years from this dealer. In both deals, their first price for the car was very aggressive and over $1,100 under the Edmunds True Market Value. Some typical negotiations for the trade-in, but,… overall, a great place to buy a car. Ask for Dan as your salesman.Want to get cheated? Then come on over here.
by robt10 on 08/22/2013updated 04/24/2025I got a quote from these guys via Edmunds. It sounded good so I went there to finalize the deal. Conversations went back and forth, then out of the blue the sales rep tells me that the price quoted in an e mail was not offered by them,… instead it was a price that I quoted or made an offer. Well you could have knocked me down with a feather. I never heard such a line in my life. After arguing and proving that they did, in fact in an e mail agree to the TMV I signed the paperwork. But the whole ordeal that they put me through was very bad. I would have given zero stars but one star is the minimum rating.
Hyundai Kona
Hyundai Sonata
Honda Accord
Chevrolet Malibu
About our dealership
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles.
Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect.
For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail.
What sets us apart
In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road.
We focus on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have.
Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (3)
- English
- Polish
- Spanish