Mercedes-Benz of North Haven
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Customer Reviews of Mercedes-Benz of North Haven
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White Glove Experience
by Amy B on 05/11/2024
Don Shepard and Sonia made trading Sadie (my C300) a great experience. White glove from start to delivery with a bow!
64 reviews
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At last my search is over
by Seetheworld on 03/20/2018After test driving the Porsche, Range Rover Discovery, Jaguar F Pace, Audi A7 I was pleasantly surprised when I test drove the GLE 350 and my search for my perfect vehicle was over. Great sales staff, thanks to Adam and PJ and your great… customer service.snappy happy
by sailing4 on 03/16/2018Service was timely, accurate and friendly. Makes you feel like family.Mercedes-Benz of North Haven comes through again!
by dewyduster on 02/02/2018I don't often have to bring my Benz in for service, but when I do I am always treated like a VIP. This particular visit was due to a pot hole cracking my front rims. Even though it was an emergency scheduling, MBoNH made sure I had a loaner… vehicle and got me on my way ASAP. They worked with my insurance company to ensure all the damage was covered and expedited shipment of the hard to find rims. This is my second Benz from MBoNH and certainly will not be the last!Excellent Service Department
by Robert051174 on 01/12/2018I did not expect to be greeted with such professional and experienced Service staff. Such caring personnel who paid attention to every detail!! Love this dealership and would surely recommend it to my clients and friends!!Routine Service
by BrewCrewII on 12/31/2017As usual, the Service work provided was excellent. This is my 6th Leased Car from North Haven Mercedes and the Customer Service has always been greatSnow tires
by Europeanpickup on 12/16/2017There was an issue with getting the correct snow tires for my 2018 E43. It is a long story but the tires posted on the MBUSA website were incorrect.Happy MB Customer
by BettyBCT on 11/01/2017Quality is the hallmark of the North Haven Mercedes Benz service team; from making the appointment to performing the service.No Hassle Purchase
by Donna2017 on 05/09/2017updated 05/23/2017Salesman was their to satisfy us and meet our every need without pressure. We left very comfortable with the service and price of vehicle. Salesman and managers reached out to us post sale to make sure we were happy with the vehicle and if… we had any questions or needs. Very satisfied with entire experience.The Best Benz Dealer
by BlueBenzChic on 05/09/2017updated 05/22/2017I have been a customer for 12 years and I have always received the best service. I would highly recommend this dealership!Mercedes Benz Service
by paga74md on 02/26/2017Routine maintenance plus two minor issues which needed to be corrected under warranty. Pleasant staff. No complaints at all except brakes occasionally still squeak while going in reverse (though bearable).Everyone is treated great!
by tsalamanca on 02/12/2017Words cannot describe the excellence of MB North Haven. From beginning to end you are welcomed with a smile and treated like family. Look no further for all your service needs. Great job.Little confidence in North Haven.
by philipkar on 06/20/2016updated 07/07/2016I have had 12 Mercedes since 1980 . My rear window shade which I was not aware I had one on our 2009 E 350 . We hit the button by accident it went up but would not come down . I was quoted $2,600.00 plus to repair a feature I was not aware… I had . I voiced my opinion to Mercedes Benz and they were great they contributed $500.00 for the repair . My understanding was the dealership would also contribute with a discount on the parts . Even 5% would have been a show of good faith . I currently have 4 Mercedes Benz and all his tells me is that it is lip service but very little customer Loyalty ,totally profit oriented with little regard for customer loyalty until it is time to upgrade to a new Mercedes . My experience with North haven has not been the best . I have given them the benifit of doubt because of the good quality of the service advisors which I do not want them to sufferbfor dealership inequities or short comings .Honestly my fear has been possible retribution f I answered the questionaires honestly to what actually transpired . The last 2 Mercedes I have leased are from the Fairfield dealership and not North haven . It is an hour to go to Fairfield and 15 minutes to North Haven for service . It is totally inconvenient but I find Fairfield much more reputable . I have had other legitiment issues I did not report for fear of retaliation if it were not 10's. .Mauro service visit
by mmessier on 04/27/2016updated 05/10/2016Scott Molster did a super job getting me in and out quickly, emailing my invoice, and letting me know what to expect every step of the way!!P. Ball
by ballpt3456 on 05/05/2016Service was prompt and service writer efficient. Nice facility ... I waited this time for my car.A1 Service review
by 3583583 on 03/17/2016updated 03/29/2016I've been using this dealership for years. They are always exceptional.Great People caught in a tough spot
by Diggie405 on 03/19/2016updated 03/29/2016Although this dealership is top notch i sensed that many employees across Mercedes Benz recognize that many complaints/concerns with regard to loud ticking under the hood are falling on deaf ears from corporate and they are left to explain… away the ticking. The service man simply said "it's a know concern from customers and Mercedes should post something and stand behind their position". If not it causes unnecessary service related appointments. I do love my car but a simple corporate response would suffice and make me much more confident that what I've read online on Mercedes Benz forums and blogs can be supported.EXCEPTIONAL SERVICE
by JLNieves on 01/20/2016updated 02/05/2016The MB of North Haven are a awesome service team. From top to bottom top notch quality in vehicle service and customer service the same. They go above and beyond for every customer that walks through those doors. The labor cost is high but… it matches the quality of service you receive from beginning to end. Do not hesitate to get your MB vehicle serviced at this location it's the best!!! And my personal experience with my advisor Bob Was outstanding!Fuel filter
by Thorson1 on 01/09/2016Completed work early and completelyMY REVIEW.
by DarCandela on 10/10/2015updated 11/07/2015Mercedes Benz of North Haven is the best. Sales Manager, Adam Fox and Saleman Charlie Mannix along with Business Manager Frank have all treated me as if I matter. Also, the discounted pricing at Mercedes Benz of North Haven, is second to… noneBenz man
by Moroccan on 08/21/2015Keep up the good work, we(customers) would like to get a lower scheduled maintenance costs.Great people. Great service.
by easheehan on 08/16/2015I travel the 45 minutes from Hartford because it's worth it.
Mercedes-Benz C-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLC-Class
Mercedes-Benz E-Class
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