Customer Reviews of Modern Mazda
Review type:
Purchasing new CX-90
by Jacob Blewitt on 04/24/2025
I visited Modern Mazda to inquire about a CX-90 in my search for a 3rd row SUV. My experience with both the car and the dealership was fantastic. My sales rep, Stephen Duffy, was helpful and informative, and was never pushy or overwhelming… throughout any of the process. Stephen and the rest of his team helped to make the transition to my new vehicle seamless. I highly recommend Modern Mazda and their staff if you are in the market for a vehicle.
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Dealership exceeded my expectations!
by Robert S on 04/21/2025Recently, my car got totaled due to a hit a run accident and I was in the market to purchase a quality car quickly without additional aggravation. Typically, inventory is limited so you visit the dealership that has the car of choice and… not necessarily the dealership of choice. Through Autotrader, I was diverted to Modern Mazda in Thomaston, 45 minutes from my location, because it possessed a gently owned certified 2024 MX-30 Turbo. Fortunately, I was assigned to Stephen Duffy, who paid close attention to what I was looking for in a replacement car and presented me with options. I scheduled an appointment to view available cars on Friday afternoon. When I reached the dealership, Stephen was still working hard with another customer, and instead of making me wait in the customer waiting area, he arranged for his sales manager, Mike, to fill in and take me for the test drive. It was refreshing that this dealership valued my time. Mike, was pleasant and informative and when the test drive concluded, Stephen was free and ready to assist. No wasted time. I decided to purchase the vehicle that afternoon and Stephen, Mike and the rest of the team worked together to get me significantly improved loan terms to my own personal bank rate and made special arrangements so that I can drive the new car off the lot the next day because I was currently renting a car. But Modern Mazda’s exceptional service did not stop there. When I got home with the car, I noticed a hard to see small tear in the seat upholstery. Stephen and Mike looked at the pictures that I had sent them, and they immediately told me that their upholstery repair specialist would fix it. Moder Mazda stood by its product and customer, whatever it takes to make the customer happy. In the future, I will buy all my cars through this dealership.Purchasing new CX-90
by Jacob Blewitt on 04/24/2025I visited Modern Mazda to inquire about a CX-90 in my search for a 3rd row SUV. My experience with both the car and the dealership was fantastic. My sales rep, Stephen Duffy, was helpful and informative, and was never pushy or overwhelming… throughout any of the process. Stephen and the rest of his team helped to make the transition to my new vehicle seamless. I highly recommend Modern Mazda and their staff if you are in the market for a vehicle.Amazing Experience at Modern Mazda! I just bought a 2016 Mazda CX-5
by MZ on 04/19/2025updated 04/24/2025I just bought a 2016 Mazda CX-5 from Modern Mazda, and it was a wonderful experience! Zach, my salesperson, was not only friendly but also incredibly knowledgeable and dedicated to helping me find the perfect vehicle. The process was… straightforward and transparent, with no hidden fees involved. I highly recommend Modern Mazda! If you’re looking for a car, this is definitely the place to go. 5 stars!The Tariff Rush...
by ljn on 04/22/2025Just days after the White House announced sweeping tariffs across the globe, I accelerated my search for a new Mazda CX-5. Zach Fox of Modern Mazda in Thomaston, CT literally answered the call and remained responsive over the course of my… two-week search. By comparison, other sales associates at two other Mazda dealers rarely took the time to respond since their apparent focus was on walk-in customers. But not Zach. He and sales manager, Mike Belval, took the time to listen and address my needs both online and in person. In my case, meeting the price point along with customer care made all the difference. Well done! ljnModern
by Dave on 04/15/2025Went to Modern looking to purchase a new Mazda 3. My wife and I were greeted as soon as walked in and ask if we needed assistance. I had been dealing with Stephen over email and asked for him. While we were waiting the sales manager Mike… came introduced himself and asked if we had any questions. Upon meeting Stephen we made small talk and brought the car out for a test drive. He gave us route options that would allow for me to simulate my daily driving. After the test drive we sat and talked numbers and were able to hatch out a deal that worked financially for our family. If your looking for a dealer that's not pushy give Modern a chance and contact Stephen Duffy (product consultant)Great Experience
by Garrett Heinze on 04/13/2025I returned to Modern Mazda for another vehicle upgrade, and made it a point to work with Jose Medina again; the experience did not disappoint. Jose is a truly knowledgeable, helpful and patient individual, and he made my experience truly… smooth and effortless. I would recommend anyone go see Jose for a great Mazda experience.1st Car
by Mia on 04/10/2025I got my beautiful CX-5 from Modern Mazda for a great price! It was a pleasure working with Steve & Angela, they were so kind & attentive.A seamless leasing experience
by Ed on 04/01/2025updated 04/09/2025I recently leased a Mazda CX-30 and worked with Abbey Fitzgerald, our sales consultant at Modern Mazda in Thomaston, CT. Abbey was very knowledgable and made the entire process smooth and easy, from the test drive through the signing and… the car pickup. I've never had as seamless experience in any other care I have leased from any other deal. I'm loving the car and the experience made it all the better. Thanks to Abbey!Modern Mazda Made It Happen
by Dave on 04/01/2025updated 04/09/2025Great experience! Salesman Steve Duffy was very helpful throughout the entire process of selecting a model that meets our needs, explaining all of the features of the CX-5, test drives, purchase options and finalizing our purchase. Highly… recommend Modern Mazda and salesman Steve Duffy!!Great experience!
by Brant W on 04/08/2025I stopped at Modern Mazda to look at a CX-5 for my daughter. Even though the dealership is 40 minutes from my home I had a very good experience with Modern years ago so thought I would revisit. We were also considering a Honda CRV and a… Subaru. I never had to look at those other cars. After meeting with Stephen Duffy I couldn't bring myself to even consider those other makes. He was great to speak with regarding the CX-5. Totally honest person who really cared about our experience. I had done my research beforehand and thought the asking price was totally fair. We didn't even need to horse trade or negotiate price. It would have been really awkward for me to do that given how well Steve treated us. What a great 5 star experience! Thank you Steve!Modern Mazda 2 Thumbs Up!!
by Bob Marone on 04/07/2025Went to Modern Mazda's website to look at Certified Pre Owned CX-9's and I found one that I was interested in. I made an appointment to go into the dealership the following day and was taken care of by Jose Medina. Jose was very friendly… and down to earth and made everything from the test drive to the end of the deal a very pleasant and relaxed experience. No high pressure tactics! It was a very different experience from what I've come to expect from most car dealers. I'm happy to award both Modern Mazda and Jose Medina 5 stars, and I highly recommend them to anyone looking for a new car!Modern Mazda is awesome!
by Ava Bucci on 04/05/2025Modern Mazda in Thomaston, CT is a dealership that cares about their customers and ensures the best experience for everyone. Stephen Duffy was especially helpful in the process of weighing out the many solid options of cars they offer as… well as providing himself as a valuable resource. I highly recommend Modern Mazda!Great experience
by Ann beth on 04/03/2025Sal was very helpful. Went out of his way to help make the sale go thru smoothlyExceptional Customer Service
by Hazel on 04/03/2025Stephen Duffy at Modern Mazda in Thomaston CT was so professional and courteous. He helped me obtained my first Mazda vehicle. Thank you for making this experience a pleasant one.New car
by Bridget on 04/02/2025I bought my first car at Modern Mazda with Abbey Fitzgerald in sales. They were very accommodating and helpful in the process and were happy to find me exactly what I was looking for. Very happy with my purchase!Friendly, Easy
by Melissa on 04/01/2025I know what I wanted in a car, but wasn’t sure which would be best for my lifestyle & budget. Jose was super helpful & made the process of buying a car easy. Nick the finance manager moved things along & did not waste my timeWalked in without an appointment, drove away in a new car
by Lindsay B on 04/01/2025This dealership may have a small town feel in comparison to the average big town dealership, but its unique foot print has it all. I walked in without an appointment and was treated the same as if I had booked an appointment. My wait was no… wait at all. I was helped immediately by Abbey. She is amazing and really listened to what I was looking for in a vehicle. I was able to look at multiple options in real time from the many choices they had on the lot. When I was looking for a few extra features, Abbey helped me find the car that was perfect for me. A few things I noticed about this dealership in comparison to others I visited in my search was the customer service and transparency. Even while waiting, staff checked in and followed up on all customers, both in sales and service. This approach was one of the many reasons why buying a vehicle from Modern Mazda was the right decision for me! I am new to the Mazda family and this is my very first new off the lot vehicle, they made switching and buying seamless. Thank you!!Great Experiance
by Erin on 03/24/2025updated 03/31/2025Recently purchased a Chevy Suburban from Modern Mazda. I worked with Sal and Abbey who made the process easy. Highly Recommend.Great place
by Evan on 03/31/2025Quick and easy. Stephen Duffy was a pleasure to work with.Thanks to Modern Mazda
by Jude Z on 03/30/2025Thanks to Sal Bernacchi and Nick Gagain for making it happen for me and my family. We just got out 2018 CX-9 nicely optioned .They will definitely work in your favor and make it affordable .Easy car buying process!
by Amy W on 03/30/2025We recently bought a certified preowned CX-30 from Modern Mazda. We worked with Zachary Fox, who was a pleasure to work with. He listened to what we were looking for and quickly found a great car that meets our needs. Thank you to Modern… Mazda and Zachary Fox!
About our dealership
https://www.modernmazda.com/
At Modern Mazda, we do everything transparently.
That means telling you exactly how we arrived at our prices and inviting you to compare them against other dealerships.
It means showing you precisely what needs to be fixed in your vehicle and why. It means customizing a finance plan to meet your needs.
In short, it means conducting every part of our business openly and truthfully.
Take a look around and see what we mean. We've got nothing to hide.
Amenities
- Complimentary Coffee
- Cable Television
- Television
- Express Service
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish