Customer Reviews of Modern Mazda
Review type:
The Tariff Rush...
by ljn on 04/22/2025
Just days after the White House announced sweeping tariffs across the globe, I accelerated my search for a new Mazda CX-5. Zach Fox of Modern Mazda in Thomaston, CT literally answered the call and remained responsive over the course of my… two-week search. By comparison, other sales associates at two other Mazda dealers rarely took the time to respond since their apparent focus was on walk-in customers. But not Zach. He and sales manager, Mike Belval, took the time to listen and address my needs both online and in person. In my case, meeting the price point along with customer care made all the difference.
Well done!
ljn
763 reviews
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by John Marinelli on 12/27/2024My sales rep Justin Varecka made my experience as effortless as possible. Very pleasant and accommodating.Great Experience
by Hunter on 12/28/2024My experience was great here due to the entire staff, especially Stephen Duffy. Steve took care of me in an extremely professional, knowledgeable, and respectful manner. Any question I had was thoroughly answered and it truly felt like he… went above and beyond. Could not have asked for a better experience thanks to Steve.Great dealership to work with!!
by Rich L on 12/23/2024I can't say enough about our sales specialist, Steve Duffy of Modern Mazda. He explained everything we needed to know in great detail and made whole process easy and painless. In fact, the whole Modern Mazda team went above and… beyond. We'll definitely be coming backNo hassle dealership
by LisaCal on 12/22/2024Abbey was an absolute delight to deal with. I appreciated the “no pressure” approach. I highly recommend this dealer who was fair and respectful.Quality experience
by Iain on 12/24/2024I was looking for my first car, and Abbey Fitzgerald made the process easy, seamless, and stress free. It was a pleasure to work with her and I love the vehicle we decided on. I would absolutely work with her again in the future for my next… one!Painless buying experience!
by Daniel Snyder on 12/20/2024Shopping for a car at Modern Mazda was easy and painless. Stephen was extremely generous with his time, making sure all our questions were answered and we got the best price we could. Additionally, he came in on his day off for final… signing of paperwork to accommodate our schedule that week.Smooth Process
by Bianca on 12/08/2024updated 12/16/2024Sal was great, answered all our questions and made sure the process went smoothly.An incredible experience!
by Debbie E on 12/07/2024updated 12/16/2024Getting a new car can be overwhelming and extremely stressful, especially when you don't know much about cars. After a rigorous search and several used car dealership experiences later, I finally came across Modern Mazda. When I inquired… about a vehicle that I was interested in, I was connected to Abby who would help me from there on out. Upon meeting in person all my doubt, nervousness, and worrying disappeared. Her friendly demeanor and truthful knowledge about the vehicle had me feeling confident about finally being at the right dealership. I didn't feel pressured or like I was just a number. She was extremely helpful in making the process easy and completely hassle free. I felt very comfortable with my decision and I appreciate her professionalism. Thank you Abby, I now have a car I truly love and appreciate, knowing it will last for the next several years to come!This is the place
by Alessandro on 12/15/2024These guys are the most efficient and easy to work with salesmen I have ever worked with. I ended up with a 2025 CX-50 HEV courtesy of Eric, and I could not recommend anyone more highly. So genuine and understanding.Magnificent Mazda
by Michelle LaPierre on 12/06/2024updated 12/13/2024Great cars and friendly service. Stephen Duffy was very knowledgeable and made the whole purchase experience painless. He was kind and patient answering all of my questions and concerns. He is a true asset! Thank you!Perfect Buying Experience from start to finish
by MikkiAnn on 12/10/2024I just recently purchased a 2025 Mazda 3 sedan from Modern Mazda on Saturday, Dec 7th. The experience was effortless and painless. From the moment I walked into the dealership for a test drive the week before, I was treated with respect and… kindness. Stephen Duffy went above and beyond, as did the sales managers, to create an effortless experience from start to finish. Even taking my 2012 trade in for the same amount that I was quoted from Carmax! Thank you, Thank you, Thank you! I will be a Modern Mazda customer for life!No pressure stress free experience.
by EJ on 12/06/2024I had a great experience purchasing a new car from Modern Mazda. I cross shopped against other dealers but Modern Mazda offered me the best deal. Steve Duffy was great to work with and he made the whole process stress free!first new car purchase!
by Jon L on 12/03/2024Fantastic dealership experience! Big thank you to Stephen Duffy, he was wonderful to work with and the process was seamless.Wonderful dealership!
by Angie on 12/04/2024Excellent service by everyone , especially Stephen Duffy! He was very knowledgeable and knew exactly what I was looking for!Gotta love what you’re driving
by Debbie on 11/23/2024updated 12/03/2024Modern Mazda and Thomaston, Connecticut very professional friendly eager to help eager to answer your questions Natalie outstanding I bought my CX 50 to Mike Belval to Nick the finance Person they made the transaction, quick easy and very… helpful would highly highly recommend anyone to buy a car from the dealership Thank you, DebbieGreat experience!!!
by Michael Tomas on 12/02/2024Great experience with Eric Crosby made it very simple and helped us get a great deal. Stellar personality and made me feel welcome.Buy or Lease From Sal!
by evansd33 on 11/29/2024We drove 45 minutes out of the way so we could lease from Modern. We have a dealer nearer to us but once we met a young salesman named Sal, we knew we would work with him because we want him to be successful and he is fair and honest. Sal… made the process so easy and he is so approachable and easy to deal with; the entire process from our random drive-by test drive to signing the financial paperwork makes other dealers look silly. It was super easy, no hassle, easy to work with and we hope Sal has a successful career at Modern - he deserves to be successful! The others we met were equally friendly and fair.Riding in style
by Micaela on 11/27/2024I wanted to share a positive experience I had with Eric Crosby, a friendly sales representative at Modern Mazda in Thomaston. His approach made the car buying process painless and enjoyable. It’s always refreshing to see such dedicated… service. Modern Mazda had me in and out in my new ride in no time! Highly recommend!Modern Mazda review
by William B on 11/25/2024I recently traded in my Mazda cx30 for a 2025 Mazda cx5 at Modern mazda. The experience was second to none. Angela Zhovkly handled the process from start to finish and was hands down the best!Jose Medina wins best sales rep
by Miki on 11/20/2024If your looking for an honest dealership look no further, Jose Medina was truly a pleasure to work withMarvelous Mazda!
by M McD on 11/20/2024Excellent service! Jose was great! He was patient and answered all my questions! I didn’t feel any pressure and bought a car I love!
About our dealership
https://www.modernmazda.com/
At Modern Mazda, we do everything transparently.
That means telling you exactly how we arrived at our prices and inviting you to compare them against other dealerships.
It means showing you precisely what needs to be fixed in your vehicle and why. It means customizing a finance plan to meet your needs.
In short, it means conducting every part of our business openly and truthfully.
Take a look around and see what we mean. We've got nothing to hide.
Amenities
- Complimentary Coffee
- Cable Television
- Television
- Express Service
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish