Executive Honda
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Customer Reviews of Executive Honda
Review type:
Great Customer Service
by Rodrigo on 08/24/2023
A good sales person listens firts to the customer and then procides customer with the product that meets the customer’s expectations. That was my experience with Rex, the sales person whom courteously and caringly assisted me with my… purchase.
90 reviews
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Worst auto body shop ever
by Maryorie Teran on 04/11/2017This is my second time getting my car fixed here and I couldn't be anymore disappointed and mad with the horrible service they provide not only did they take a month to fix my car but when I picked it up it was dirty beyond believe , dust… and filth all over the seats , leaves all over the back as if they left a window open and couldn't care less about my car ... and much more please don't waste your time with this auto shop honestly it's the worst ever words can't describe how much I regret bringing it here again after they did the same thing last time I brought my car here , if I could I would rate it 0 stars but I had to put one in order to put this review upMy Experience With Executive Honda in Wallingford
by mogacek on 03/06/2017On Sunday, February 26, 2017, I visited Executive Honda in Wallingford with my boyfriend in search of purchasing a new CRV. The salesman who greeted us was Rex Bilachie. My experience with Rex was truly outstanding. He was so… professional, knowledgeable, down to earth, and helpful. Not having purchased a new vehicle in 10 years, I was a bit nervous. Never once did I feel any pressure from him and he accepted my decision to think on it as I was concerned about the monthly payments. I texted Rex the next day inquiring about payments on rather a lease. Rex always got back quickly with any questions I had. He was sincere in wanting to help me with my decisions and I felt well taken care of throughout the process. I ended up leasing a Honda CRV. Rex was truly wonderful in all that he provided me. Everything went so smooth and easy that I would recommend anyone looking for a Honda, to definitely visit Executive Honda in Wallingford and ask for Rex. I live in Newington and could have waited to go to Schaller in New Britain but I chose to try Wallingford because they are open on Sundays which was very convenient. Chris, the Business Manager who I delt with in signing all my papers, etc. was outstanding too. He was very personable, thorough, caring and organized. What a great experience! MaureenLeasing of Honda HR-V
by bulwinkle53 on 02/07/2017MY wife and I just leased a Honda HR-V from Executive. Had delayed for a few months because we were not thrilled about dealing with another dealership. Have in the past felt like we got the short end of the deal. BUT NOT IN THIS CASE. From… the time we contacted Stephanie via Internet, along with Danielle, to Reg, our salesman it was a great, stress free experience. Right off the bat, Reg gave use a deal on the price of the new car and a very generous deal for our trade-in. Reg was very nice, attentive and knew his stuff. Steve our Finance guy was also very nice and got us thru all the paper work pretty fast. I will definitely be back to buy or lease and will tell any of my friends and family to give Executive a chance. I should also note that the reason we went to Executive in the first place was because my wife's previous car, a Honda CR-V, was serviced at Executive and was so impressed with the honesty and quality of the work that my Hyundai Sonata is serviced there too. 10 out of 10Review about Rex Bilachie and Honda Wallingford
by juanjo111 on 01/02/2017What a great experience from the beginning to the end! Even though we were doing business with Rex everybody was very friendly and attentive with us. Rex was very knowledgeable and resourceful about different Honda cars and different… models about the same car, in my case the new CR-V 2017. He was not very pushy but determined to sell the best car that fit our needs. I totally recommend Rex and Honda Wallingford. It was a great experience and I have a new CR-V 2017.Happy New Minivan Mom!
by thelou7 on 12/18/2016HUGE thank you to Khaled (sales) and Chris (finance) at Executive Honda in Wallingford! We bought a Dodge Minivan and we couldn't be happier with the vehicle. Equally impressive was the car buying experience thanks to Chris and Khaled.… Everyone in the showroom took care of us whether it was offering us something to drink or updating us on the progress of our vehicle purchase. Never have I seen such professionalism in a business establishment. Bravo! We drove home with our new van the same day we came in to look around! Khaled made sure we didn't drive home unsafe. He filled up the tank and put a brand new set of goodyear's on the van. It was an incredible day! Thank you Honda!New Honda CRV EXL - Executive Honda Wallingford CT 06492
by JamalAlani on 11/25/2016My daughter and I decided to purchase our new vehicle with executive Honda. The purchase and Vehicle delivery was very smooth. Terrance Albert & Sami Akbar was our salespersons while our customer service representative was Stephanie Fragosa… & Business Manager was respected Stephen Guerin whom we had finalized & closed the deal with, It was indeed a great pleasure to deal with such a cooperative team. I would highly recommend this dealership for many more reasons that can be quoted but wanted to make it short & self-explanatory Honda Executive will simply meet your expectations & they might exceed your expectations similarly to what I had being met dealing with them. Wish them prosperity & all success future-wise .Great salesmen and great experience
by ericd35 on 09/25/2016updated 10/11/2016I was lucky emough to work on a lease deal with Rej Bilachie. I expressed my regret with financing my 2012 Honda Civic ex. Rej was able to offer me a great lease deal on a 2016 Honda Civic ex saving me over two hundred dollars a month. He… was very thorough, patient and understanding of my needs. With his help, I was able to leave the dealership in my new vehicle with piece of mind. I look forward to working with Rej and Executive Honda in the future.CRV TOURING
by Samantha_lynn on 10/06/2016Great people and very personable. Did not need any reason to negotiate.Excellent deal
by Joanne1966 on 10/01/2016Rex (sales) and Chris (finance) did an excellent job and gave us a great deal. This is the 2nd vehicle we have purchased this year from Executive Honda. Thanks! Joanne TestaThank You Rej
by njdigiovanni on 09/20/2016Thank you for the great deals and awesome customer service Rej! You did everything that you could have done for my Mother and I to make the car buying process go as smoothly and reassuring as possible. We love our Civic and new CR-V that… you helped us buy.Excellent Experience at Executive
by chief1970 on 09/07/2016My first foray into the SUV market led me to the 2016 Honda HR-V. I was looking for a small sub compact vehicle and Honda was one of two choices, the other being the Nissan Rogue. I did extensive research so my next dilemma was which… dealership to choose. Fortunately a friend recommended I go see Rej Bilachie at Executive for my Honda possibility. As I studied up on the dealership by reading reviews like this, I learned that Executive is a bottom line, no nonsense dealership. That is the kind of buyer I am so I thought it would be a good match to try to make a deal. I was right. Rej was excellent. He explained everything to me and what he said about the vehicle matched my research so I knew I was in a good place. I ended up driving out of the dealership that first day with a new HR-V although I was not expecting to buy that day. But I did because Rej was able to give me that final little push to decide on the Honda, which I was really leaning toward anyway. I did not feel pressure to buy anything but Rej and the rest of the staff made things quite easy, including the trade on my Mini Cooper, a car make I had been driving for 11 years. I highly recommend this dealership if you are looking for a Honda in the state of Connecticut. They are pressure free and very friendly and helpful in answering any and all questions. And make sure you ask for Rej!!Love it
by Kellypelletier on 07/27/2016updated 08/01/2016I loved my experience at executive Honda, they gave me exactly what I needed and I love the car that I got. Everyone is so nice there and pleasant. I would definitely recommend going here. Eddie was such a great help I can't thank him… enough .Leasing of a car
by Roberta_72 on 07/01/2016The salesman, REX BILACHIE, Was sensational in all aspects of the word, so Knowledgable, Professional and very Courteous to my husband and I. Went over all aspects of my car so now I know a lot about my beautiful 2016 HONDA CIVIC 4 DR… SEDAN EX-T, COSMO METALLIC BLUE. KEEP UP THE GREAT WORK REG, STAY AS GREAT AS U R. ALSO DANIELLE, JOE AND ALL THE OTHER PROFESSIONAL PEOPLE I CAME IN CONTACT WITH MY LAST TWO DAYS U R all great and wonderful, U R TRULY MY CAR DEALER FAMILY.Hi Roberta, Thank you for the great review! We're so happy to hear that you had a great experience at Executive Honda! Enjoy your new Civic!
6/27/16 Great Lease Honda Fit!
by samantha32 on 06/28/2016I just leased a 2016 Honda Fit - everyone was very friendly and helpful! I had Dominick Nusdeu (sales), Bob (mgr.), Chris Deluca (finance mgr.) They gave me a great deal. If you are looking for a new or used car - check them out!!!Hi Samantha, We're so happy to hear that you had a great experience at Executive Honda! 100 percent customer satisfaction is our number one priority and it is great to know that we exceeded your expectations. Enjoy your Honda Fit!
Good buying experience
by hondalover81 on 01/12/2016I went in looking for a used car for my son. Put a deposit on a CRV to hold it until my son could look at it. When I took him back he chose an Accord instead. There was no problem changing from the CRV to the Accord. The no haggle price… was something I was not used to but worked out well. The salesperson I worked with was Dom - he was very helpful.Thank you for the 5 star review! We try and help our customers any way we can and we are happy you experienced great service on your visit here. We hope your son is enjoying his new Accord! Please come back anytime.
an okay, but not a great experience
by CTBuyer15 on 01/05/2016The test drive experience was a very easy one, and we were very happy with our salesperson. The no haggle price made it much easier to decide which car I was going to purchase (hybrid v. 4-cylinder v. 6-cylinder). Additionally, being… able to compare features without someone needing to go back and forth on the price with each alteration made the buying experience much less painless and more customized. Since I knew the bottom line instead of guessing, it made it clear what the Accord was going to cost me, which helped it win out versus some of its competitors where I was guessing what the dealer's bottom lines were for many variations of the same car. The experience was not without flaws, however. I ran into a few unexpected problems at delivery. The first is that the price I was quoted did not match the one on the contract that I was given to sign at delivery. The difference was over $1000. Executive honored the prices they had quoted me when I produced the printout they gave me, but I would have walked out of their office had they not. They also added in an EnviroGuard interior protection service that they said was included in every quote. Again, it was not on the printout that I was given so I was surprised, and they were able to remove it. Without written proof, it would have been hard to argue either point so save your paperwork. In defense of our salesperson, who we still would recommend, we do not think these were crafted by him. He was very new and received all of the printouts from someone behind a computer in the front office. One of the things I was told was that the price was different because they car they had was not on the lot. This could not have been true. The configuration quoted was not for a car that they had on the lot so a swap should have been factored in if that were the issue. Additionally, if the EnviroGuard should have been included, we truly believe it was not our salesperson who made the error. He was genuinely shocked that there were issues. Another point to mention is that there was some debate at delivery about whether you needed to perform all of your service at Honda to received the extended warranty included with all of their cars. The conclusion was that the 30,000 mile service needed to be completed there, and the rest of the time by a certified mechanic. We plan to perform our service there for the first years, but did not want to be tied in for the life of the car. If you do not service your cars according the schedule, the warranty will not help you. I took possession of the car the night before going away for a long weekend. One note of caution is that they deliver the cars on the shady side of the building so intentional or not, if there are any issues with the car, they will be more difficult to see. We think they may have neglected to detail the car before I picked it up. One glaring piece of evidence was that there was still tape stuck to two spots. I emailed (response received) and called the dealership when I returned home from vacation. After the initial email response, I did have to call several times, and I did not receive a call back, but I stopped by the dealership, and the person who had responded to my initial email set up a time for the car to be detailed immediately. When I picked it up after being detailed, there were still a couple spots that had not come out. The car was a swap from a dealership in Long Island that had probably left the car exposed without protection on the outside. (The spots were probably caused by bird droppings left on the car). They tried to buff them off when we pointed them out again. (This time the surprise feigned by the person we spoke to did not seem genuine). He did call out two of his detailing team to try to fix it, but when we looked in the light the next day, they remained. This is where we felt Executive dropped the ball on the follow up. They told us if we saw them the next day, to email pictures. We did along with the question of how long we had to submit a warranty claim if we needed to. If it were not immediately required, I would not really want to mess with the paint job for fear of making it look worse. I did not receive a response, which was disappointing. I know the email worked as well as my follow up because I had used this email before. I do believe that the paint job on the car has permanent damage, and you can see where they tried to buff out the spots. Another small thing that bothered me with the experience is that the number of miles on the car that I signed for was over a 100 miles less than what was actually on the car when I took possession. It is a non-issue, but if there had been about how far I actually drove it before discovering the spots, it would have been hard to argue. The bottom line: I would use this dealership again and would be sure to keep the quotes I was given. In hindsight, I would check the car better before driving away. If I were sending my mom or someone who does not like confrontation there to take delivery, I would go with them to make sure they did not have any issues. This is probably especially important point if your motivation is to have a no haggle experience. I don't mind conflict, and the final closing still felt very bumpy and exhausting.Great experience
by 08highlander on 10/01/2015It was a great experience buying from Executive Honda. All the staff was friendly and really helped me through the car buying experience. Terry my salesman made sure I understood what figures were being presented to me during the buying… process. Then during the delivery he made sure to explain the entire vehicle and what it had for options and safety features. Thanks again for the great buying experience.Thank you for leaving us a positive review, and a 5 star rating! We strive to provide our customers with the best experience possible, and we are happy you enjoyed your buying experience. Please follow us on Facebook and Twitter to keep up with all the exciting things happening at Executive Honda! Good luck with your new car!
2015 Honda Civic EX Coupe - New Car Purchase
by RAM_58 on 07/20/2015Thank you to Jamie Mastroni (Sales Manager) and Rej Bilachie (Sales and Leasing Consultant) for an easy and stress free car buying experience! The Civic EX is a fun, nicely equipped car to own and drive. I've already received lots of… compliments. Honda, the Civic and I have come a long way since my first new car (a 1977 Civic from the same dealership some 38 years ago). I've owned other makes and models over the years - now just looking forward to enjoying the ride!Great buying experience
by nivri on 02/02/2015I'm very satisfied with the treatment I received at Executive Honda of Wallingford CT. The offer I received thru Edmunds.com was the best. When I arrived at Executive Honda they received me really well. I was ask about the car I was looking… for and bring one to test drive it. Then I dealt with Rej Bilachie who make the process very easy understood what I wanted and best of all give me a good deal on a new 2015 Honda Accord Ex they didn't put no pressure at all. The process was fast and easy. This is my third time purchasing a vehicle from a dealership and so far was the best car buying experience. I want to thanks Rej Bilachie and Louis Jay Oosten for everything. I'm really pleased with my purchase. Definitely recommend this Dealer.Thank you for writing about your visit with us and congratulations on your new Honda Accord! I'm sure you are continuing to enjoy it and hope that we have earned your repeat business. Rej is an asset to Executive Honda and it is encouraging to hear that he impressed you by delivering our trademark knowledgeable and pressure-free service. Thank you for your recommendations. We look very forward to seeing you again in the future! Kind regards, Jason Hocking | General Manager | hockingj@executiveag.com | (203)678-6520
As One Executive to another ...
by HerbsHybrid on 01/06/2015... we were very satisfied with our late-December 2014 Executive Honda experience. Salesman Dominic was personable, available, and knowledgeable. Sales Manager, CJ, was helpful and encouraging without being pushy ... and he offered… us a 3-year lease on our 2015 Honda Accord Hybrid that was competitive and fair. Finance Director, Nathan, was organized, thorough, and made that part of our lease arrangements pleasant. Other Executive staff members were polite, helpful, and responsive. Very glad we leased ours at Executive Honda.We appreciate the time it took for you to write us this amazing review! Its a pleasure to hear that you were very satisfied with the service you received from Dominic, CJ and Nathan. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. If there is anything more that we can do please come back and see us again. Take care! Jason Hocking | General Manager | hockingj@executiveag.com | (203)678-6520
Great buying experience!
by jwrinn on 09/21/2014Stress free transaction. No pressure sales really made this an enjoyable process. From sales - Jo Ann & Terry to the finance piece - Gary, they made the process seamless. The car was prepped very quickly and was done to perfection.Thank you for the 5 star review! We strive for excellence, and are happy you are satisfied with your experience at Executive Honda. We will pass along the kind words to Jo Ann, Terry and Gary. Enjoy your new car and we hope to see you for any service needs!
About our dealership
Hi Kelly, Thank you so much for the 5-star review! We're so glad to hear that your experience with us was a great one. We hope to see you again soon. Best, Jason Hocking, GM
by jsernaj on 08/11/2016