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Customer Reviews of Shaker Family Ford Lincoln

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1177 reviews
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  • Not Happy

    1 out of 5 starsby Kathy Zimmerman on 10/11/2022

    I called Monday, Oct. 10 as I had a concern regarding my vehicle. I am having a hard time starting it. I called to see if someone could take a look at it as I fear it not starting at all. Here's the response: We are not taking appointments today. Our next available appt is in November. I said I am concerned it will not start at some point. I was told if it doesn't start, you can have it towed to us and we will look at it then. Not the help I needed. I am taking it to my local garage to have it looked it.
  • Craig Collins is a top notch salesman!

    5 out of 5 starsby Liz L on 09/26/2022

    My organization purchased a van from Shaker Family Ford and the process was easy and efficient. The best part was the service from our salesman, Craig. He was very attentive, genuine and pleasant. I highly recommend this dealership and would gladly purchase another vehicle from them in the future!
  • Sales with trust

    5 out of 5 starsby Sue on 09/20/2022

    Cathy Reed is a superior saleswoman. She is knowledgeable and concerned about the customer. We have bought many cars and trucks from her in the past and trust her with all our questions. We will continue to look to her for our future purchases. Thank you, Cathy!
  • Nice little car!

    5 out of 5 starsby Lee on 09/19/2022

    We test-drove an Escape and knew it was the one for us. The process was relatively smooth even though I had my own financing. But we came back to square up and we were out of there, registered and everything in only a few hours. The staff was friendly and courteous. As a guy, I would have liked to haggle a little, but still, we are very satisfied
  • Craig was amazing! Love our new truck

    5 out of 5 starsby Dysteny Gagnon on 09/05/2022
    updated 09/14/2022

    Craig was amazing, he helped us every step of the way and went out of his way to help us find the perfect truck. He treated not only us but our kids as family and was so welcoming. You can tell her truly loves his job and helping people, he’s amazing!
  • Honest dealership

    5 out of 5 starsby Denise Dileo on 08/30/2022

    Craig Collins is a honest upfront salesman. He helped make me more at ease and explained everything. Honestly everyone there was pretty awesome including the owner. Would definitely recommend them.
  • Great!

    5 out of 5 starsby Steve on 08/20/2022

    Craig was professional and made my purchase experience seemless. Very honest with the cost unlike other dealers.
  • new nautilus

    5 out of 5 starsby chateauneuf on 08/19/2022

    easy to work with very informative, Cathy Reed was very courteous, professional and informative- super job
  • No pushy salespeople

    5 out of 5 starsby TR816exlt on 08/16/2022

    Great experience no pushy salespeople and don’t work on commission. Mike Talarico was very professional, attentive and accountable. Called us with any questions we had and made buying vehicle a pleasant experience. Would highly recommend Mike if your looking to purchase vehicle. He went above and beyond and cares!
  • Most laid back car buying experience!

    5 out of 5 starsby Brad French on 08/14/2022

    I traveled 2 hours from Pa to look at a truck at Shakers Ford. Craig was super laid back and honest from the start. The whole dealership gave me a relaxed laid back feeling which made everything that much better. Todd and Kevin in finance were just as great, highly recommend this dealer and I will definitely be back!
  • Shaker's Family Ford Lincoln

    5 out of 5 starsby Dennis D on 08/01/2022

    I had a great buying experience at Shaker's Family Ford Lincoln. Sales Associate Craig Collins was very professional, knowledgeable and thorough. I would recommend to family and friends looking to buy a new car!
  • Great dealer experience

    5 out of 5 starsby Tom on 07/29/2022

    Buying a truck from Shakers Family Ford was a great experience. Mike Talarico in sales did a great job of coordinating all aspects of the deal, he made it very easy. Shakers Family Ford was very upfront with all aspects of the sale, simple plane numbers for the trade in, registration cost, vehicle price, and financing. No hidden costs or confusing deals. Great place to buy a Ford.
  • Pleasant Experience with Family Ford of Watertown, CT

    5 out of 5 starsby Adnan Farooq on 07/28/2022

    I have purchased 2 vehicles from Craig Collins at Family Ford. My experience with this dealership was good and if I need another Ford I will contact Craig again.
  • 2022 Bronco Sport

    5 out of 5 starsby Mark F on 07/22/2022

    Have been doing business with Shaker's for close to 40 years and am never disappointed. Purchased a 2022 Bronco Sport and am very happy with the vehicle. Mike Talarico was my salesman, this is my second vehicle purchase with Mike and, if the situation presents itself, I would look forward to dealing with him again in the future. He does a great job, has a positive attitude and would always make himself available if I was looking for information and would answer all my questions and concerns. Highly recommend...
  • Amazing Experience!!

    5 out of 5 starsby David K on 07/22/2022

    This is the 9th car that we have purchased from Shaker's. I cannot say enough how much I enjoy dealing with them and I trust them!! We went to Shaker's two times to look at some of the pre-owned Explorers on their lot. While each were nice vehicles, they did not meet our full expectations. After working with Mike T. and Ed Shaker, they were able to get us into a new Explorer that exceeded my wife's expectations. She was thrilled. You know what they say, happy wife, happy life. Everything about this purchase went as smooth as can be. A huge Thank You to everyone at Shaker's. You may already know this, but you have a customer for life!!
  • yay! we bought a Ford at Shaker Family Ford!!’

    5 out of 5 starsby Darlene DelValle Perez on 07/11/2022

    We had a great experience at Shaker’s Family Ford in Watertown… Go meet Craig Collins … he’ll take care of you.
  • Professional and Caring Team!

    5 out of 5 starsby Sergio Lupo on 07/07/2022

    Very knowledgeable, trustworthy, honest and kindness. Mike Talarico, our sale consultant, did a remarkable job! I would recommend his to anyone. Please ask for Mikey T! You won't regret it.
  • Extremely professional and knowledgeable team!

    5 out of 5 starsby Elisabeth Didato on 06/29/2022

    I had the best experience with my Consultant, Craig Collins. He was extremely professional and helpful during the financing process of my vehicle. I would highly recommend him, as well as the entire team at Shaker Family Ford Lincoln!
  • Great!

    5 out of 5 starsby Amanda on 06/29/2022

    Had a great all around experience at Shaker! Craig Collins was the best - he answered all my questions and always responded quickly! Couldn't be happier with the entire experience!
  • Craig Collins

    5 out of 5 starsby Chris on 06/21/2022

    Craig Collins did an excellent job of executing my sale very quickly on a day I was short on time. Thank you Craig!
  • CRAIG COLLINS is the best

    5 out of 5 starsby Kim DeBarba on 05/26/2022

    May 2022 Craig Collins you are the most amazing Salesman. I truly enjoy having you as my guy at Shakers. You listen to my needs, get me what I want and make sure that my experience is the best. You are awesome at what you do and you even came in on your day off to make sure I was in my new Ford Explorer before the weekend began. Who does that with a newborn...THIS GUY... CRAIG COLLINS. He's your man. If you need a new car stop down and ask for this guy, you won't be disappointed. Thanks again....see you in two years for Paul and three for me.

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