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Customer Reviews of Shaker Family Ford Lincoln

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1175 reviews
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  • Great experience

    5 out of 5 starsby Anthony C on 02/25/2025

    I Just bought my f-150 from shakers ford. My salesperson, June was amazing to have! She made buying my truck very easy and I felt comfortable talking with her throughout the process. I never felt pressured or like I was being taken advantage of. June is very smart and knowledgeable about the vehicles she's selling. I will absolutely be calling her the next time I'm at that dealership. Also, the finance manager, Kevin was great to work with. I know finance managers are sometimes tough to deal with, but Kevin was friendly and made sure I got what I was looking for. Shakers ford was the best experience I have had purchasing a new vehicle.
  • Fantastic Lease Experience

    5 out of 5 starsby JGulick on 02/25/2025

    I had a fantastic experience leasing my new car from James! He was incredibly patient and answered every question I had, even when I changed my mind on the car I ended up wanting. I felt completely comfortable throughout the whole process and would definitely recommend him to anyone in the market. This is my 4th lease now from them and it’s pretty safe to say I wouldn’t go anywhere else!
  • First Raptor

    4 out of 5 starsby Mike Morales on 02/22/2025

    June -Dom extremely helpful and quick to close the deal! Full tank of gas and a detailed new used Raptor of my dreams. Good job at customizing their warranty packages as well. I can enjoy a high performance truck Ford certified knowing critical components are covered.
  • Cathy Reed

    5 out of 5 starsby Jack B on 02/14/2025

    I recently purchased a 2025 Explorer ST from Shaker - or to say more accurately I bought it from Cathy Reed. Throughout the process, Cathey was on the ball, knowledgeable of the vehicle and communicated very well. We will be needing another car soon and will go back to Cathy to make the purchase!
  • Great Staff and Vehicle Inventory

    5 out of 5 starsby Camron on 02/04/2025
    updated 02/11/2025

    Everyone at the dealership was extremely knowledgeable, friendly and helpful. Would definitely recommend this dealership. June was a great salesperson and made the process quick.
  • Nice job Shaker Family!

    5 out of 5 starsby John I on 02/08/2025

    I have been a customer of Shaker Family Ford Lincoln for 10 years now. I just recently purchased my 3rd vehicle, all through Cathy Reed. Cathy is outstanding! She is very dedicated, knowledgeable, friendly and professional. I also have my vehicles serviced only at Shaker. Their customer service is great. Well done Shaker Family!
  • June bug

    5 out of 5 starsby John on 01/30/2025
    updated 02/06/2025

    June in sales at shakers did a wonderful job in steering me toward the right vehicle. She was polite and professional the entire time and would advise anyone going to Shakers ford to ask for June in sales. Kevin in finance did a great job and made the whole process a lot easier.
  • Great Service James Cole & Kevin

    5 out of 5 starsby David and Shainn Reaves on 01/29/2025
    updated 02/05/2025

    We recently purchased a Ford Explorer, and we couldn’t be happier with the experience! From start to finish, James Cole was outstanding. He was knowledgeable, patient, and truly listened to what we were looking for in a vehicle. He took the time to answer all our questions, explain the features, and ensure we were comfortable with our decision. The entire buying process was seamless—no pressure, no hidden fees, just honest and transparent communication. Kevin from the finance team made everything easy to understand, and we drove off the lot feeling confident in our purchase. If you’re looking for a dealership that values customer satisfaction and makes car buying stress-free, we highly recommend them. Thank you for an excellent experience!
  • Great Staff and Vehicle Inventory

    5 out of 5 starsby Camron B on 02/04/2025

    Everyone at the dealership was friendly and knowledgeable. Very happy with the entire process. June was a great salesperson. Thanks again
  • Happy Buyer

    5 out of 5 starsby Rick on 02/03/2025

    My experience at Shaker's Ford was great. The entire staff was friendly and helpful. This is my 8th or 9th vehicle and June is the best salesperson yet.
  • Great Service

    4 out of 5 starsby Dom on 01/26/2025
    updated 02/03/2025

    Philippe did a great job helping me to find a used car at a good price. I was in a hurry and needed to replace a car that had died on me. They found a car took care of the financing and had me on the road in 1 day.
  • New truck for me 😊

    5 out of 5 starsby Sheila on 02/02/2025

    I had been looking for a “new to me” full size SUV/truck for a bit, but wasn’t finding anything that checked all of my boxes. I saw a possible truck on line and contacted Shaker’s Ford and June responded . She was, from start to finish, helpful NOT PUSHY AT ALL and genuinely seemed to want to help. My questions were answered promptly. Her associates Egan and Kevin proved to be just as helpful, direct and polite. June made my experience of purchasing my vehicle rather seamless. I am very pleased with my truck and the help and support she extended to me during this entire process. Thank you for for a job well done. I will recommend her to others looking for a new car or or truck . Well done 😊
  • June was the best

    5 out of 5 starsby Jim on 02/01/2025

    From the first call I made to Shaker to the time I drove away in a new vehicle , June guided me through the process. Then in the box Kevin was fast and professional to get us through the paper work and out the door.
  • June bug

    5 out of 5 starsby John on 01/30/2025

    I had a great experience at Shakers ford. June in sales did a fantastic job in steering me toward the right vehicle for me. June was polite and professional the entire time Kevin in finance did a great job in making it as smoothe as possible.
  • Employee Cathy Reed is tops.

    5 out of 5 starsby EFG on 01/30/2025

    Upon receiving my new vehicle, Cathy was thorough and patient with me explaining all the features and how they worked. She truly shows that she loves what she does, and she makes sure that the customer leaves happy.
  • Best dealership to work with!

    5 out of 5 starsby Jessica on 01/29/2025

    I've been going to Shaker's Family Ford for years now and am never let down. Cathy Reed is one of the best sales associates to work with! Despite the challenges and worries I had about the end of my previous lease, Cathy was able find me just vehicle I was looking for. Car shopping can be so stressful and challenging but she always makes it easy and stress free. I have been to other places but nothing ever compares to the services I receive from Cathy at Shaker's Family Ford!
  • Best dealership around!!

    5 out of 5 starsby Elsaeid on 01/30/2025

    My family has been working with Shaker’s Family Ford for years and we always walk away with such a great experience. Thanks to Cathy Reed we were able to once again find just what our family needs. Cathy is amazing and makes the process extremely smooth and quick! We love working with her and definitely continue doing so in the future! Thanks again to Cathy and Shaker’s Family Ford for all your help!!!
  • Smooth buying

    5 out of 5 starsby Priti on 01/28/2025

    I recently purchased a Ford Transit from Shaker Ford, and I couldn't be more pleased with my experience. From start to finish, James was professional, knowledgeable, and truly dedicated to helping me find the perfect vehicle for my needs.
  • Awesome

    5 out of 5 starsby Som Trivedi on 01/28/2025

    I had a great experience with the Shaker dealer. The pricing was very reasonable, and the staff was incredibly helpful. A special shoutout to James, my salesperson, who was exceptionally humble and gentle throughout the process. I highly recommend him for anyone looking for a future car
  • Toyota in a Ford World!

    5 out of 5 starsby Tom Butwell on 01/26/2025

    Shakers Ford in Watertown was a very well run dealership. We test drove and eventually worked with our Salesperson Cathy Reed to make a deal for a used Toyota Tundra they took in trade. The vehicle was very well maintained and there was nothing overlooked by the service department prior to our purchase. New tires, new brakes and a very detailed interior prior to us driving it off the lot. We would recommend this dealership as they worked well with us to make a good deal. Thanks Cathy and the Shakers team hope to be back again soon.
  • Thrilled with my 2024 Nautilus

    5 out of 5 starsby Mags on 01/26/2025

    Philippe was extremely helpful in the car purchasing process. I contacted Shaker Lincoln via email regarding a vehicle. Philippe got back to me quickly and with a video of the car that I was interested in. Unfortunately that vehicle ended up selling before we could test drive but Philippe suggested a few other options. My husband and I went to the dealership to test drive the cars and ended up with a beautiful new 2024 Nautilus. We had a wonderful experience purchasing and receiving our new car. Philippe made the process easy and seamless. I would highly recommend this dealership. Ask for Philippe!!

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