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Customer Reviews of Shaker Family Ford Lincoln

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1177 reviews
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  • Car Buying Experience

    5 out of 5 starsby P Versteeg on 12/31/2020

    I am pleased to submit this review as I have had a great experience with not only my sales person, Kevin but with the entire sales transaction including all of the people that I encountered. The staff are courteous, professional and, as my salesperson said, always available to answer any questions .
  • 2018 F-150 Lariat Sport Special Edition

    5 out of 5 starsby Evan Redden on 12/31/2020

    I recently worked with Craig Collins in the purchase of a pre-owned 2018 F-150 Lariat Special Edition. I first contacted Craig to inquire about the vehicle and stated I was from Massachusetts, he told me that within an hour he would send over a video of the vehicle so I could have a better idea if it was worth the trip to test drive. I assumed it was going to be a generic pre-recorded video, but to my surprise Craig took the time to do a personalized video and even pointed out several cosmetic items that needed attention with the truck. Craig assured me over the phone that if I chose to purchase the truck, all of the cosmetic items would be addressed. I proceeded to go look at the truck several days later after the Christmas holiday, test drove the truck and negotiated a fair price for the vehicle, with several minor additions, once again I was assured that all of the items they we discussed would be repaired or replaced prior to delivery. Craig personally dropped the truck off at a local shop to have new tires installed, picked it up when the tires were completed, had the truck fully detailed inside and out, and delivered the truck to me today. When the truck arrived it was beautifully detailed and all items that were discussed were repaired, replaced or added based on our conversations. Craig was never pushy and followed through with everything he promised, it was a pleasant, no pressure buying experience from the very first phone call. Craig was very transparent and honest and I would highly recommend purchasing a vehicle from Craig Collins, Brian Kirk and the entire Shaker Family Ford Group. I can't say enough about how pleasant the overall purchasing was, including the registration transfer, notification to insurance company and working with them and an outside lender on financing. Overall the process was seemless and I would absolutely consider buying more vehicles from Craig, Brian and the Shaker Family in the future. Thank you for the no pressure buying experience.
  • Ford raptor

    5 out of 5 starsby Ryan pinckney on 12/24/2020
    updated 12/30/2020

    Gio helped me find the truck I’ve always wanted I’m very thankful for him and the team at shaker Ford!
  • Fantastic Service

    5 out of 5 starsby Rachel on 12/16/2020
    updated 12/22/2020

    My fiancé went in looking for a truck. We went in knowing we wanted a specific truck, and Jim Reed, who helped us made the process amazingly smooth. The second we sat down he had already run several numbers to what our lease price would be and give us several different options to consider. He was very clear, professional, and made the process as stress-free as possible. This was a relief after having visited several dealers across the previous week who at times made the process more stressful, by trying to up sell top of the line vehicles, when we clear we were looking for an midsize truck. Both of our cars were Fords prior to our purchase and my next car will certainly be a Ford as well. I would absolutely go to Jim Reed again for my next vehicle purchase.
  • Ford raptor

    5 out of 5 starsby Ryan on 12/22/2020

    Gio was very helpful in the whole process of getting a new vehicle I would recommend him and shaker to everyone
  • 2017 Ford Explorer

    5 out of 5 starsby S and P Electric on 12/21/2020

    I recently purchased a 2017 Ford Explorer from Mike Talarico at Shakers Family Ford. I couldn’t be more happy. He not only was extremely easy to work with and very professional. He was extremely knowledgeable on all makes and models of Ford. I highly recommend visiting Mike at Shakers Family Ford!
  • Professional Salesman

    5 out of 5 starsby Paul Voltz on 12/14/2020
    updated 12/21/2020

    Craig Collins was my salesperson in the purchase of my new F150. He was very knowledgable, prompt, and friendly. Highly recommended.
  • Salesman Craig Collins

    5 out of 5 starsby Family Ford Craig Collins on 12/10/2020
    updated 12/17/2020

    Craig Collins was a wonderful salesman. We did most of the deal online so when I went into the dealership I only had to test drive the car and sign all the paperwork.
  • Excellent service in a clean environment.

    5 out of 5 starsby Excellent on 12/14/2020

    My family and I can’t say thank you enough to Shakers Ford and our Salesman Kevin Pelletier we had a No-pressure, didn't feel rushed Trustworthy They listened to me Quick and painless — the dealership made the process easy Quick and clear communication (email or in-person) No games Final price was exactly as negotiated (no last-minute surprises) Professional and polite salesperson Attentive to customer's needs Salesperson went above & beyond — locating a specific vehicle, delivering vehicle to customer, staying after hours, etc.
  • Great Service Craig Collins @ Shaker Family Ford!

    5 out of 5 starsby Chris M on 12/06/2020

    Craig did a great job answering my questions and getting me into the vehicle that was right for me!
  • Great Experience

    5 out of 5 starsby Mark R on 11/29/2020

    Mike Talarico and Cindy Bigbee were great and very helpful. Would recommend this dealership to anyone looking to purchase a vehicle. No pressure and very friendly.
  • Purchase of an F150

    5 out of 5 starsby Bill L on 11/25/2020

    I had a great experience from the beginning to the end. Salesmen, Mike Talarico was professional and had went above and beyond to make sure everything was correct and ready to go as promised. As for the financial end of the transaction (Cindy Bugbee) was great, she went through everything and made sure all the I's were dotted and the T's were crossed. I would highly recommend Shaker Ford to anyone was is looking for a new or used vehicle.
  • 2020 Ford Ranger XLT

    5 out of 5 starsby Sal Solla on 11/23/2020

    As always, great job from Shakers and Mike Talarico! Mike had been keeping and eye out for me as my lease was coming to an end soon. I called him on Monday 11/16 to go over couple things with him. Within a few hours, he had exactly what I wanted. Went in and we did the deal. Mike's assistance helped me get exactly what I needed and wanted, and I'm saving $20 per month compared to last lease! Outstanding job across the board!
  • Craig Collins, Sales

    5 out of 5 starsby Shakers Inc on 11/21/2020

    We had an excellent buying experience with our 2020 Ford EcoSport. Craig was professional, informative, and thorough. He provided clear information about the car itself, the warranty, and the technical aspects of linking with and using the electronics and communications features. Delivery was as smooth as the purchasing process.
  • 2017 Lincoln MKX

    5 out of 5 starsby Lara Hajek on 11/19/2020

    I was able to take home the perfect 2017 Lincoln MKX all thanks to the great customer service received by Craig Collins. I knew what I wanted and he helped make it happen. We drove an hour to check her out but it was worth every mile. Craig was courteous, professional but also down to earth. The facility was very clean and everyone was wore their masked and followed the social distancing guidelines! I was very comfortable. Thank you Craig!!
  • Seamless Service

    5 out of 5 starsby Tom S on 11/17/2020

    I had an awesome experience buying my vehicle from Shaker’s Family Ford. From the beginning my salesman, Gio, went above and beyond. During the vehicle search process, he made a personal tour video of the vehicle, explaining all of the features Ford had to offer. Gio & the Shaker’s team made my purchase a seamless experience. Ask for Gio, he was very attentive & knowledgeable.
  • Great working with the Shaker Team

    5 out of 5 starsby Great to work with on 10/31/2020

    Kevin and Cindy were awesome in helping get into my new F-150, Kevin was super-helpful in identifying the right vehicle and acquisition options. Knowledgeable and followed through brilliantly. Cindy helped through the whole financing and close process, securing the best loan for me and additional options.
  • Get your next car here!

    5 out of 5 starsby Krista on 10/25/2020

    Thank you Rodrigo & Cindy for helping me with the purchase of my new 2020 Lincoln Corsair! The process was quick and painless. I was in and out driving my car in no time. Go see Rodrigo for any new or used vehicles.
  • Very satisfied customer

    5 out of 5 starsby Mindy on 10/22/2020

    I would like to thank Jim Reed and the rest of the team at Shakers. They made buying my 2015 Lincoln MKC a pleasure during these chaotic times. Look forward to working with Jim in the future. No pressure when buying from Jim at Shakers.
  • Great job at Shakers.

    5 out of 5 starsby Rob C on 10/15/2020

    Our experience was just what we wanted. We stayed well within our budget and were helped to find the perfect car for us. Cathy was especially helpful and professional
  • A pleasant experience from start to finish

    5 out of 5 starsby Rob on 10/15/2020

    I’ve bought a bunch of cars in my life. Grew up in the car industry. Buying by used explorer from Craig was one of the easiest processes I’ve been through. Fair pricing and he took care of any concerns I had. Also Brian the F&I manager was a pleasure to deal with. Had to bring the vehicle back for a minor fix and the service department was helpful to an extent I’ve never experienced. I wish they were closer so I could have my vehicle serviced here on a regular basis.

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