Hoffman Honda
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Customer Reviews of Hoffman Honda
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5 Star Experience at Hoffman Honda
by Carrie Redding on 02/01/2024
Ana at Hoffman Honda was excellent to work and was able to quickly locate the new Honda Passport we wanted. We were very happy with the deal on both the new car and our trade in. Everyone we dealt with at Hoffman Honda during the process… was helpful, knowledgeable, and friendly. This is the third vehicle we have purchased through Hoffman Honda and we would highly recommend Ana. Thank you for a great experience!
149 reviews
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2011 CRV Service
by Rob2056 on 03/31/2014updated 04/25/2025Did all work as requested and completed on time. Good experience.Hoffman Honda Excels
by hybrider1 on 04/12/2014updated 04/25/2025I bought my Civic Hybrid from Hoffman Honda in 2002. Hoffman has serviced it regularly for the past 12 years. I have been impressed by the competence of the mechanics, the courtesy of the service advisors, and the reasonableness of the… charges. This all speaks to good management. Highest recommendation!Simple service
by Koberg20 on 05/06/2014updated 04/25/2025I brought my 06 civic in for a oil change and a inspection of a noise I was hearing. Within two hours of dropping it off I was given an explaination of what was wrong and what was needed and asked if I would like the service done. Dan is by… far the best service advisor at Hoffman Honda, he's very through and explains everything abd won't do service that isn't needed, my next apt will deff be with him as my service advisor.Excellent Experience at Hoffman's
by EdSimsbury on 03/31/2013updated 04/25/2025I recently purchased a 2013 CRV at Hoffman's Honda in CT. Jennifer K., my sales person was courtious and professional througout the process, thus making it a positive and painless experience. Highly recommend Jennifer for your buying needs!Outstanding Service!
by bnose3 on 03/06/2014updated 04/25/2025I was concerned about a flapping sound when I applied my breaks, so I made an appointment. Upon arriving at Hoffman Honda, I was greeted by Rocky S., my assistant service manager. As always, Rocky consulted with Eric D., the best certified… technician I have known, and they quickly solved my problem. Rocky makes things easy! He is quick to understand a problem and explains things exceptionally well and clearly. Simply stated: he cares! I am very fortunate to have him as my my service manager.Very Happy!
by vanillaIce on 05/16/2013updated 04/25/2025Sales Consultant Marcell T. and GM Steve D. were extremely helpful in assisting me to find the perfect car. I got a great deal on my trade in car which helped even more. Buying a new car is exciting however, it can be a bit overwhelming and… emotionally exhausting. That was not the case at Hoffman as they moved the process along pretty quickly and even stayed open late to help me get the car ASAP.Good Follow Through
by satisfied42 on 10/23/2013updated 04/25/2025When taking delivery of a 2010 used Honda Fit, I noticed what appeared to be a small dent in the rear bumper. I didn't remember seeing this dent before buying the car, and didn't remember seeing anything about it on CarFax. After I got the… car home and looked at it more closely, the bumper was actually cracked through the plastic and sprung slightly from the side panel. I brought this to my salesman, Rudy H.'s attention, and, after some negotiation, he agreed to have it fixed with no charge to me. During the whole process Mr. H. kept the lines of communication open, indicating that the customer is important at this dealership, even after the sale.Hello satisfied42! Thank you for taking the time to stop by and provide your feedback about your experience with Hoffman Honda and your Sales Associate, Rudy Hytmiah. It is important that our customers receive a good value and trust that we will work with them through the process to provide excellent service. Feel free to connect with us on our Hoffman Honda Facebook page too. We love to stay in touch with our customers and provide a way to ask questions, see what we have going on and post your own photos. Regards, Susan Lane, Marketing Events & Social Media Specialist, Hoffman Auto Group
The Check Engine Light was on
by gail_r on 05/28/2014updated 04/25/2025A part was ordered to solve the problem. See you in two weeks.Excellent Service!!!!
by micki49 on 08/20/2013updated 04/25/2025I recently had a cargo shelf installed in my 2010 Honda Fit Sport; Jeremy, my service advisor, had me in and out in record time. Very fast and very courteous service. I will be bringing my Honda Fit to Hoffman for all my service… needs. Great place, great people.Truly Worthy of the Honda slogan: "Driven by Trust"
by CrossedFlags on 07/10/2013updated 04/25/2025My wife and I recently purchased a 2013 Accord from Hoffman. The car was terrific except it would sometimes make an irritating rattle. After a couple of unsuccessful attempts to fix the situation. the General Manager, Steve D., got… involved. Steve and his team dedicated a lot time and expense to make sure we drove away satisfied. We ended up resolving the problem and are totally satisfied. I would highly recommend buying a Honda from Hoffman.2014 CRV purchase
by car119 on 10/31/2013updated 04/25/2025Purchased a new 2014 CRV from Ronnie - it was the easiest transaction ever. He answered all questions we had. All of the people that we dealt with at the dealership were very pleasant and very accommodating. Would recommend the dealership… to anyone that is looking to purchase a new or used car.Hi car119! We are pleased to hear about your experience with our Honda Specialist, Ronnie Bonner. Enjoy your new CRV and please stop in any time you have questions. Ron and any of our staff will be happy to meet with you. Regards, Susan Lane, Marketing Events & Social Media Specialist, Hoffman Auto Group
April service
by laurahaynes on 04/14/2014updated 04/25/2025Everything was great!Second time is the charm!
by claudia15 on 03/25/2014updated 04/25/2025I bought a new Civic Coupe a few weeks ago and, for whatever reason, the seat was causing me back problems. Never have I thought of returning a car, but that's exactly what I had to do. Sarah K. helped me each time and from start to finish… (both times!) she was nothing but kind, helpful, and always full of good humor. This situation had the potential to be so much worse, but she made it "o.k" which propelled me to do what I needed to do...turn in a new car for a different new car!Simple service
by Koberg20 on 05/11/2014updated 04/25/2025I brought my 06 civic in for a oil change and a inspection of a noise I was hearing. Within two hours of dropping it off I was given an explaination of what was wrong and what was needed and asked if I would like the service done. Dan is by… far the best service advisor at Hoffman Honda, he's very through and explains everything abd won't do service that isn't needed, my next apt will deff be with him as my service advisor.Hello Koberg20, Thank you very much for choosing Hoffman Honda to keep your Civic in great running condition. We appreciate you taking the time to let us know about your experience working with Dan and he will be happy to assist when you are ready to come in again. You can easily schedule your appointment online too at www.hoffmanhonda.com/service/ and choose Dan as your Service Advisor. Thanks again for choosing Hoffman! Kind regards, Susan Lane, Reputation Management Specialist, Hoffman Auto Group ... Driven by Trust.
Outstanding
by Willow24 on 07/29/2013updated 04/25/2025There are few dealerships that could compete with the quality and respect we received from the folks at Hoffman. Kudos all around...we will be back!Wed 10/16/13
by honda59 on 10/17/2013updated 04/25/2025Thank youYou are welcome :) Thanks for being a loyal Hoffman customer! Regards, Susan Lane, Marketing Events & Social Media Specialist, Hoffman Auto Group
rocky the best
by roadriders on 10/25/2013updated 04/25/2025rocky as usual handled our situation in his excellent professional manner efficiently he is why we come here from torringtonHi roadriders! Thank you for continuing to have your vehicle serviced with us. We appreciate your feedback about Rocky and the fact you drive all the way to us from Torrington! We look forward to seeing you again at your next scheduled maintenance. Regards, Susan Lane, Marketing Events & Social Media Specialist, Hoffman Auto Group
Never at a Loss for "Positive" Words about Hoffman Honda
by emmetsgram on 06/21/2013updated 04/25/2025My Accord is in such good mechanical shape I am not at the dealership very often! When I am - I leave their property without even considering I have been at a 'repair' or 'service' shop. I feel privileged and pampered, and have come to… expect this treatment because with Hoffman, there is no other way. The car and I are always under Rocky's care, but recently the car needed body repairs and we were under Chris' care. Rocky is a more like a 'good friend' who happens to work at Hoffman. His personal attention - that he remembers everything about your car and your preferences - the ease at which he puts you - I can't say enough. No mysteries. No surprises. Now that I have met with Chris I can say I have two 'friends' at Hoffman. Yes - my insurance company paid for the repairs, but the costs were reasonable and the work done by Chris' team was, as I have come to expect, superb. If the rest of the car wasn't scratched up you would never know there were repairs done. I have been in other dealerships in NY State and I not-too-subtly brag about my dealer in CT. Have I said enough!!!Quality and Dependable Service
by tonybrasil on 02/01/2013updated 04/25/2025I have had a chance to have my Honda Civic EX serviced by Hoffman Honda for a number of years. While at times the services recommended can be costly and in my mind are not always needed, I have found most of the Hoffman service advisors to… be particularly knowledgeable and understanding of my vehicle situation. The car technicians are excellent as well. In particular, Rocky S. has always provided outstanding service and I have appreciated working with him on various car issues over the years. Not only will Rocky diagnosis your problem, he will show you the problem in more detail. While other local garages are much less expensive, it is the quality of service that keeps me coming back to Hoffman.Hoffman Honda Service Is Superb!
by bnose3 on 01/12/2012updated 04/25/2025The young man who greeted me as I drove in was exceptionally polite, pleasant, and courteous! Janetta Marrero, my service advisor, was extremely efficient and a pleasure to work with, and Eric Dalka, my service technician, ALWAYS does a… superb job! These people care!Terrible Service
by wjroberts on 03/19/2011updated 04/25/2025I made an appointment for 9:30am. After waiting in a line of 8 people, I finally met with someone at 10:15 - 45 minutes of standing in line. The woman was very rude and abrasive. When I asked about the shuttle I had confirmed with Hoffman… Honda a few days earlier, she rudely told me that there are so shuttles on Saturday. I told her that I confirmed one just the day before and she rudely told me I must have been mistaken. Then she basically told me I was nuts to have purchased the extended warranty Hoffman sales people pressured me into getting (which I was nuts for getting). They did fix the problem but the hassle to get it taken care of was too much. Plus, it turned out much more expensive than they originally quoted for me, and they added several extra fees they forgot to tell me about. I would not recommend this service center to anyone.I too have been a victim of their cranky service. Not at all customer friendly. Good luck if you have a problem with them.
About our dealership
Carrie, we're delighted to know that Ana and the team at Hoffman Honda provided you with an excellent car-buying experience. We appreciate your continued support and recommendation! Enjoy your new Honda Passport!
by Hoffman Honda on 02/02/2024