Westbrook Toyota
Customer Reviews of Westbrook Toyota
Review type:
Everyone we dealt with was polite, professional, and knowledgeable.
Service & Repairs
by Larry on 03/06/2024Customer service is great. I waited for my vehicle while it was being serviced. The service rep kept updating me on approximate time the car would be ready.Larry, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and I am so thankful that your time with us was well spent. Please feel free to reach out to me with any questions or future auto needs, as we are always here to help. Sincerely, Jean Hall Service Manager jhall@westbrooktoyota.com
Excellent Service
by Frank on 02/10/2024I was able to get 2 issues resolved at one time . Waiting area is nice and quiet with refreshments available.Frank, it is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jean Hall Service Manager jhall@westbrooktoyota.com
Everyone we dealt with was polite, professional, and knowledgeable.
by DJ on 01/17/2024Everyone we dealt with was polite, professional, and knowledgeable. I have never had a better car buying experience. Our salesperson, Isabella, was able to answer every question relating the vehicle we purchased.DJ, thank you for taking the time to write this review. Isabella’s sales excellence is always consistent, and I’m glad your experience with her supports that. I hope you are continually enjoying your new car! Sincerely, Douglas Anderson General Manager (860) 385-8554
RAV4
by BoB on 10/10/2023The ease in which we were able to purchase our vehicle .Bob, thank you, and congratulations on your purchase! I am so pleased that we could make your visit easy and hassle-free, and I believe that's how every car-buying experience should be. I am sincerely grateful for your business! Sincerely, Douglas Anderson General Manager (860) 385-8554
Awesomely Great Experience
by Funmi on 08/27/2023The sales manager at this dealership, Edgar Rivera, is awesome! He earned my busines from the moment I called Westbrook Toyota in error. I called thinking I was speaking with Westport Toyota that we bought our previous car from and the way… Edgar spoke was different from what I experienced with other toyota dealerships. He was very polite, nice, professional, patient, kind with his words and above all, not judging. At first, I did not know whether to trust him even though I had immediately connected with him while we were talking but I took my chances because he sounded different from other dealerships reps I'd spoken with during our car shopping. He accorded me with respect over the phone that is lacking in other Toyota dealerships today. I am one who normally do not trust car dealers 100% but I took Edgar's word for it and he earned my trust. When our car picked up a nail and we had to change a tire, Edgar test drove it after it was fixed to assure us it was fine. Ross, our sales person was also great! From the moment Edgar introduced me to him to help with our car shopping, he did all the necessary things and was carrying me along every step of the whole process from allocation to delivery. These guys are different from those I've done business with at other dealerships in the past. They are great assets to Westbrook Toyota and I have started recommending Westbrook Toyota to friends. I want my friends to have the same great experience I had here. The business manager, Assad, was also helpfull in finalizing the financial aspect. Every one of these men made my family and I feel very welcomed and our business, appreciated.Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Douglas Anderson General Manager (860) 385-8554
Buy Your Next Car Here!
by William on 07/09/2023Dennis was terrific. Easy to work with and knowledgeable. Made the process a pleasure from start to finish. Never felt pressured or questioned the deal.Thank you so much for taking the time to share your feedback with us, William! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and look forward to working with you again down the road. Sincerely, Douglas Anderson General Manager (860) 385-8554
Trustworthy Dealership
by Carol on 06/05/2023This was an unexpected check engine light situation and Westbrook Toyota was able to get me an appointment within 24 hours and provided a loaner when it looked like the issue was going to take longer to address. It made the whole process… for me seamless.Carol, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jean Hall Service Manager jhall@westbrooktoyota.com
Slippery
by pssssd on 05/06/2023Sold car that had cold startup engine noise, of course was warmed-up for the test drive. When notified of such the very next day, had hearing problems. Slippery...like eels.We appreciate you sharing the issues you experienced. Rest assured, we would be happy to remedy this situation for you. We value you and your business and we are eager to right the wrongs regarding your experience. Please contact me and we will work to correct these problems. Thank you for your patience and understanding. Sincerely, Jean Hall Service Manager jhall@westbrooktoyota.com
Fantastic sales person and dealership!
by Heather Ferris on 10/22/2022Just purchased a certified pre-owned Toyota RAV4 from Westbrook Toyota for my sporty mother and traded in her Sienna. The Rav4 is gorgeous. Love the 160-point inspection checklist and warranty for their pre-owned cars. The car looks and… runs as though brand new. The salesperson Victor was absolutely fantastic. He was knowledgeable, informative, trustworthy, patient, and kind. He carefully listened to my mother’s needs and concerns. We didn’t feel even slightly pushed or played. He made the entire process smooth and painless. Deeply grateful. Absolutely love having her in this beautiful, reliable car that is perfect for her. Thank you Westbrook Toyota!Heather, thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Victor's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Douglas Anderson General Manager (860) 385-8554
Above and Beyond
by Laureen on 06/09/2022Everyone is always really helpful and friendly. More often than not they go above and beyond! As I get to know my hybrid, I always have questions about how things operate and how I can help my car run efficiently, they are always so… patient answering my questions (even though my car is two years old!)Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Dave Gundersen Service Manager (860) 385-8554 dgundersen@westbrooktoyota.com
Great buying experience at Westbrook Toyota!
by Anne on 02/16/2022I thought Dennis and the whole team were amazing and helpful. While there is clearly a shortage of inventory they helped me buy a car that meets my needs and I love!Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent experience with us. We look forward to seeing you back again in the future. Take care! Sincerely, Douglas Anderson General Manager (860) 385-8554
No hassle
by Joanne on 11/29/2021Staff members were all very polite. The service was speedy. I was able to wait in the on site waiting area.Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Dave Gundersen Service Manager (860) 385-8554 dgundersen@westbrooktoyota.com
Professional staff, inviting dealership and high quality work.
by Michael on 07/28/2021Professional staff, inviting dealership and fine work. The experience is never disappointing. The work is always done as scheduled, and I always leave knowing exactly what was done and why.Thank you for the positive review, Michael and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Dave Gundersen Service Manager (860) 385-8554 dgundersen@westbrooktoyota.com
Prompt service time
by MJ on 07/03/2021Prompt service - car taken in for service with little delay. Explained recommended service and answered my questions. Facility was pleasant and clean. Nice waiting room.We cannot thank you enough for your wonderful review of Westbrook Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Dave Gundersen Service Manager (860) 385-8554 dgundersen@westbrooktoyota.com
Great service
by James on 06/16/2021Prompt, courteous, knowledgeable and efficient . Go here for all my service needs when back in Connecticut. Recommend them highlyThanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Douglas Anderson General Manager (860) 385-8554
Oil Change
by Gary on 05/30/2021Great service, nice facility, prompt. Erin was awesome, as usual.We appreciate your input, Gary. We're glad to hear that you are consistently impressed with the service we offer here. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Douglas Anderson General Manager (860) 385-8554
Toyota Sienna fuel pump recall service
by Keith on 05/23/2021Expected a 3 hour wait for the Sienna fuel pump recall fix but it took only 1.5 hours. Waiting area comfortable, uncrowded.We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Dave Gundersen Service Manager (860) 385-8554 dgundersen@westbrooktoyota.com
Another amazing visit!
by Frederick on 03/09/2021updated 03/16/2021Once you enter the website, it is easy to make service appointments. The waiting area is comfortable, and I always get thorough explanations of issues found.Frederick, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Dave Gundersen Service Manager (860) 385-8554 dgundersen@westbrooktoyota.com
Super Toyota Dealer
by William on 02/20/2021We liked everything about our experience. Friendly helpful staff and the work done was done in a timely manner. Our next vehicle will be bought at your dealership for sure.Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Douglas Anderson General Manager (860) 385-8554
Approachable and courteous sales
by Elizabeth on 01/04/2021Joyce was Approachable, easy to work with, no pressure felt. She found the exact car we wanted. Sales team was all very up front and reasonable.Thank you for your great review, Elizabeth! We're glad to have Joyce on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Douglas Anderson General Manager (860) 385-8554
Great service
by Steven on 10/11/2020Service was quick everything was explained to me , very happy with all I spoke too .will definitely come back .Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Dave Gundersen Service Manager (860) 385-8554 dgundersen@westbrooktoyota.com
Toyota Highlander
Toyota RAV4
Toyota Tacoma
DJ, thank you for taking the time to write this review. Isabella’s sales excellence is always consistent, and I’m glad your experience with her supports that. I hope you are continually enjoying your new car! Sincerely, Douglas Anderson General Manager (860) 385-8554
by Westbrook Toyota on 01/19/2024