Audi Wilmington
Customer Reviews of Audi Wilmington
Review type:
Zane Manzer
Zane Manzer
by VJ on 12/12/2023The salesperson is highly knowledgeable, providing a thorough explanation of the vehicle features. Their negotiation skills are equitable, and they exhibit transparency regarding pricing, fees, and additional costs.We're glad to know you had a positive experience with our sales team at Audi Wilmington. We strive for transparency and fairness in all aspects of the buying process. Thanks for your review!
Bad experience with purchase
by Terianx on 10/12/2023I was looking to lease a etron gt from this dealership, but it turned into a nightmare. After all paperwork has been submitted, even brought insurance ,they told me there was a mistake and we can’t honor the deal because we make a mistake… on the residual of the vehicle. Instead of making things right. He make an offer to me that is worst, a deal with marked up rates and Audicare ,way worst then the deal agreed on. Instead on making things right, they told to go pound sand and buy from someplace else. Worst service I had at a dealershipDear Jing (Mark), I'm sorry to see you continuing to leave negative reviews around the internet. To be fair, the public should know the context of why you are unhappy. While looking at a $125,000 car, you demanded we as a business agree to a payment you wanted to pay, and I declined to agree to said transaction. You openly admitted to me that you could not get the same deal locally to you (which is a few states away from our dealership), and that we were offering a very aggressive price. I could not discount the vehicle anymore to accommodate your desired payment, and you wanted to "haggle" over $50 a month on a monthly payment that is already higher than most American's mortgage payments.You wanted me to show empathy for you because the payment was so high and as a business, we should always make the customer right. I found it difficult to agree with your logic while so many families are struggling right now to pay for many basic commodities. If that makes us a horrible dealership, then I guess I need to do some self-reflection on our business operations. I do not like having to share lengthy details like this on a review response, but guests who read these reviews should also get the chance to have clarity on the full interaction. Thomas Mihok, General Manager
Great dealership for Audi
by Eric G on 07/12/2023I am a long time customer. Fair, honest, efficiently professional. That’s how I describe the folks at Wilmington Audi.Eric, thank you so much for your continued support as a long-time customer of Audi Wilmington! We're glad to hear that our team has consistently provided fair and honest service. Your kind words mean a lot to us. Drive safely, and we look forward to serving you again in the future!
Audi
by Melissa on 03/13/2019updated 03/20/2019They always satisfy your needs and put you first. I have never had a bad experience since I became a Audi Customer in 2016.Routine vehicle servicing at Wilmington Audi
by Jim on 03/11/2019updated 03/18/2019Chris from the service department was very friendly, helpful, thorough and professional. Went out of his way to take care of me. Can’t ask for more than that. Very pleasant experience altogether.It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Tom Mihok, tmihok@winnerauto.com
Complementary Multi-Point Inspection
by Stuart on 03/06/2019updated 03/14/2019Knowledge and professionalism of service agent. Questions answered. Service performed promptly and efficiently.Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Tom Mihok, tmihok@winnerauto.com
Thank you!
by Nikki on 03/04/2019updated 03/11/2019Friendly and timely serviceThank you for the great review, Nikki. Please come visit us if you need anything else, be it service or sales. Sincerely, Tom Mihok, tmihok@winnerauto.com
A great experience
by Kimberly on 03/04/2019updated 03/11/2019Assistant Service Manager was very prompt and professional. The lounge area was very comfortable. I really appreciated having coffee, water, and wi-fi.Audi Service - Wilmington
by Anna on 03/05/2019updated 03/11/2019The service department was very customer focused and polite.Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, Tom Mihok, tmihok@winnerauto.com
Ultimate Audi Store!
by Robert on 03/10/2019From my Audi Brand Specialist Emilie's comprehensive vehicle model knowledge and professionalism, to John Ewing in sales management to Brian Pritchard in F&I, and of course Tom Mihok, I choose Audi Wilmington because of the superb quality… of the entire experience. I have dealt with other Audi dealerships in the past, but will only ever return to this team because of the true satisfaction they provide.Robert, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we're ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Tom Mihok, tmihok@winnerauto.com
Great Staff, Great Service and Best Prices
by Arthur on 03/08/2019The Staff is friendly, knowledgeable and extremely helpful. Stephen McKeehan, my Audi guy, made my new car purchase enjoyable and he has been there to help me after the sale. I am very happy with my trade in value and new car price. I… highly recommend Audi Wilmington.Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Tom Mihok, tmihok@winnerauto.com
Great service
by Carolyn on 03/05/2019Immediate attention to solving my problem. Friendly and supportive service staff. Diagnosed and solved problem while I waited. Highly recommend service department.Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Sincerely, Tom Mihok, tmihok@winnerauto.com
THE BEST IN THE BUSINESS
by Wendy on 02/26/2019updated 03/05/2019Always the customer service and they really do make me feel like they care about me. I absolutely LOVE Anthony who sold me my car and when it is time I will buy from him and only him again. Chris and Jess make your Service Team the best in… the business. I really do hope they get the recognition they so deserve!!! They are the best and they are the reason I keep getting my car serviced there.Awesome Customer Service!
by Joanna on 02/26/2019updated 03/05/2019Ease of booking a service appointment; amazing customer service; timely service updates; a nice surprise of a coupon for my service.Great service rep
by Rose on 02/25/2019updated 03/05/2019The service was done quickly and the service rep was great!Q5 - Found It!
by Carl on 02/26/2019updated 03/05/2019Tyler was determined to find a car that met my wants and needs. He would not let me settle for anything less.Exceeded Expectations Extraordinarily
by LynnA on 03/04/2019Our visit was well organized from the view of providing extraordinary service. This dealership is the best. We have not experienced their level of expertise and customer focus from any other business. We really like the positive atmosphere… and attitude. You feel like everyone values you. You can ask a question of anyone and if they don’t have the answer they will get it for you immediately. Tom Mihok is just extraordinary as a business manager and leader. He obviously has the respect and support from everyone based on interactions we have observed for the 8 + years we have worked with him. Chris, our service adviser for about 7 years, has built our confidence. We trust anything he reports or suggests to us because we know he is looking out for us. His customer focus and interactions are the best. We wish all business we interact with as a customer we’re as excellent as this business. !Thank you for writing this fantastic review and giving our dealership such an excellent star rating! Feel free to call or stop by if there's anything else we can do for you. Sincerely, Tom Mihok, tmihok@winnerauto.com
Service is improving at Audi Wilmington
by Rexford on 03/04/2019I thought the service representative was listening to my concerns. He was confident that the issues would be fixed today. He discussed particulars about my model that I was unaware of. I feel I know more abt my vehicle and am able to manage… the maintenance needed to keep it in tiptop shape.Rexford, we appreciate you for letting others know about your experience at Audi Wilmington. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Tom Mihok, tmihok@winnerauto.com
Audi Wilmington- Great service
by Julia on 02/28/2019Jessica and Kevin were both extremely helpful, considerate, professional and ensured I had a positive experience.Julia, thank you for the wonderful feedback! We are so pleased that Jessica and Kevin could make your visit pleasant. We are sincerely grateful for your business. Sincerely, Tom Mihok, tmihok@winnerauto.com
Great Experience with Wilmington Audi
by Suzanne on 02/28/2019No pressure, James Piech and Andy were ultimate professionals. Also, they did not try to sell me anything I did not need--I like the honesty!Suzanne, your fantastic review was awesome to read! I am happy James and Andy provided you with pressure-free and honest customer service. Take care! Sincerely, Tom Mihok, tmihok@winnerauto.com
Great service! Honest frequent communicators. Stephan's the best
by Ed on 02/22/2019updated 02/27/2019Stephen is the best. Honest, frequent communication with a very positive attitude.Ed, we appreciate your kind words about Stephen. Thank you for continually choosing Audi Wilmington for your vehicle needs. Sincerely, Tom Mihok, tmihok@winnerauto.com
We're glad to know you had a positive experience with our sales team at Audi Wilmington. We strive for transparency and fairness in all aspects of the buying process. Thanks for your review!
by Audi Wilmington on 12/13/2023