Customer Reviews of Weston Volvo Cars
Review type:
Accurate and timely responses
by VolvoS90 on 08/31/2020Our family was new to Volvo and our experience was fantastic. Danny Paulino was our contact and was a pro all throughout the process. At no point did we feel anything less than being welcome to the dealership. Danny provided us fast and… accurate answers to our questions and were able to get prompt feedback on items even after we purchased. What made the difference to us was that even after AFTER we had already purchased we still received the same treatment when we first walked in. That is hard to come by and we are thankful!Thanks Juan and Guillermo.
by Laura Di Lauro on 08/17/2020Thanks Juan Aransa and Guillermo for help us to resolve a problem when we returned our leased car. Juan is a very good seller in Weston Volvo. Thanks Juan.Be careful if you left your car there after a buy.
by Laura on 08/12/2020One month ago I bought a new Volvo and I left my old Volvo truck and a month later they sent me $220 bill saying that my Volvo had a scratch. This is incredible, the day that I bought it, the seller Juan checked my old car and he saw that… my truck had nothing, no scratches. And now I call the seller and he tells me that the Manager Guillermo said that I should see it directly with the Volvo. It happened there, my old car was scratched there...it is very unfair. Be careful if you leave a car there!!!😡Easy button at Weston Volvo
by Weston Volvo on 01/21/2020No reassure dale ... presented us with the facts and I walked away with a really nice Volvo S90AVOID used sales
by dataguyPHD on 06/27/2019Things that either broke, were broken, or are failing on my 2011 c30 with 64k miles still 2 weeks before i make my first payment: [1] shifter blind [2] windshield seal failure/leaking -> [3] headliner damage [3] motor mounts failing [4] ac… compressor failing (5) sunroof leaking -> drains replaced & (6) more headliner damage (7) door open lights 'inverted' now on when door is closed. They fixed #1 ($15) and #2 ($100), and then waffled between 'you bought it as is' & 'how could we know the AC didn't work when we sold it?' No reason to pay premium dealer mark-up for used when they wont address the most common & well-known points of failure (not obvious to a new Volvo customer, or apparent on the rushed 5min test drive). Toppers: typical sleazy sales tactics, insane $1k dealer fee, non-responsive sales mgmt.After two months of ownership you have brought additional repair items into view. We wish you would have addressed these concerns directly with the management at our store. We do hope your vehicle serves you well in the future.
Great dealership, best sales staff!
by pauliewog on 11/30/2017We were impressed by every aspect of our experience at Weston Volvo, especially our salesperson Claudia Garcia. She greeted us warmly, was attentive to our needs, answered all our questions to the best of her ability, and if there was… something she wasn't aware of she knew where to get the answer. We were very pleasantly surprised when she brought to our attention the Overseas Delivery option. Since the vehicle as we designed it was not available at the dealership, Volvo will fly us to their plant to take delivery. We were already pretty sure we would be purchasing the XC60, but that opportunity really sealed the deal. Claudia has worked to accommodate our schedule to finalize everything, and so far things are proceeding smoothly. In a few months we will be taking delivery of our new XC60 IN SWEDEN! Skål!!!!Excellent and professional services
by steven2018 on 09/25/2017We just purchased a 2018 XC90. Both Gregorio Billini and Al Ismail helped us for testing drive, choosing a model and trading in my used car. They are very reliable and professional. I highly recommend their services!Thank you very much for choosing Weston Volvo for your new XC90. We know there are a lot of great vehicles and dealerships to choose from. Enjoy your new Volvo.
AMAZING!!!
by elilyon87 on 05/22/2017Amazing service from the people at Volvo. I was looking to buy Lexus or Volvo, but the salesman was very knowledgeable and really made me appreciate the brand and how it builds cars around people's safety. I ended up falling in love with my… XC90!! THANK YOU FRANK!!!Thank you very much for choosing Weston Volvo for your vehicle needs! Enjoy the XC90!
Professional Service
by clsmooth49 on 01/20/2017Felt welcome each time I visited the dealership and enjoyed the process of purchasing my vehicle. Worked with Vinnie Cubito to make sure I got everything I needed and he was extremely knowledgeable and helpful every step of the way. A… friendly voice, even the times I called his cell phone before he arrived at work. Grateful for that. Also, the financing portion was no pressure and went swiftly which hasn't always been my experience with other car dealerships so that was very much appreciated. An all around great experience.Thanks for the great feedback. We appreciate your kind words about your experience.
S60 Lover
by S60_lover_15 on 11/24/2016My parents and I was looking for a S60 for my sister, I called different dealers, I spoke to Greg and he give us the perfect deal. Thanks Greg!Thanks for your purchase and kind review.
Luxury
by Pgvolvo on 10/31/2016My husband and I was looking for a new lease to replaced my BMW, a friend recommended Weston Volvo, I met Gregorio Billini, he knows his product and I was impressed. Thanks Greg!Thanks for choosing our dealership. Congrats on the new car.
Happy with my new 2016 S60
by private11 on 09/02/2016I would highly recommend Weston Volvo and sales associate Pedro Gonzalez. Pedro worked with me in getting the car I wanted within my budget. After the sale, Pedro took additional time in going over the features the car had to offer.Thank you very much for choosing Weston Volvo for your vehicle needs.
Ease of purchase and quality of service
by JackRuby on 07/29/2016Pedro Gonzalez at Weston Volvo was simply outstanding in assisting me in buying my Volvo S60. From the moment I test drove the car I was sold. I drove Volvos for many year previously but was simply amazed at the improved technology since… 1998. Thanks Pedro for introducing me to the new Volvo and your professionalism.Thank you for choosing Weston Volvo for your vehicle needs. We appreciate the S60 purchase and hope to earn your business again in the future.
outstanding
by maurizio2 on 07/27/2016outstanding experience buying my Volvo, the service was very professional and the options to pick were big, everything went perfect and i was very happy with the purchase,thanks gregorioWeston Volvo
by nelson765 on 07/10/2016Attempted to lease a Volvo from this dealer. As usual, they play their game, high pressure tactics, lies and deceiving. When I presented a offer from a different dealer and try to negotiate, the manager got all bend out of shape, threw a… temper tantum and refuse to deal with me. Very childish and immature, rude and offensive [non-permissible content removed]. If you are looking for a good deal or you want to negotiate a good deal, don't go here. They expect you to take his word as the gospel, don't you there to question his lies cause he won't sell you a car. How you there to shop around? How you dare to try to negotiate a better deal? This dealer sucks big time! There are many other dealers that appreciate your business a lot more. Take your hard earned money to a better dealer. Don't waste your time and efforts here.We're sorry to hear about your less than satisfactory experience at Weston Volvo. Your encounter was atypical for our family run dealership and we hope that in the future if you are in the market for a vehicle, you'll consider giving us another opportunity.
EXCELENT!!!
by MILIE15 on 06/20/2016My salesman was Greg, he is very patient and a gentleman. He make the impossible possible, he worked for a month with me to get the car I was looking for. Thank you Greg! You're the best! And also thank you Eddie!Thanks Milie15 for the review. We always enjoy hearing about great experiences from our customers.
Excelent
by Alfperez63 on 05/31/2016My experience with Weston Volvo was great! My salesman was Greg Billini, very professional and nice, he knows his product and explain to us every fiture in our new Volvo. Thank you Greg, you are the Best!Thank you for the review. We're happy to have you as a customer of Weston Volvo. Congrats on the vehicle.
Unethical Business Practices
by ninad on 05/11/2016I leased a Volvo from Weston Volvo last year. Biggest mistake of my life! Our old lease was about to expire, and we needed to get into a new lease soon. We were still contemplating getting into a Range Rover lease. Not much time to spend… exploring this in detail, and some overseas travel coming up, we told the car sales guy(Danny Paulino), that we would be interested in leasing a Volvo in the interim, but we needed to know what it entailed if we were to bring back the car early. He asked us how early, and we told him that we were going to keep it for a maximum of one year, most likely bring it back sooner. He then told us that it wouldn't be a problem at all. We would be subject to a fee, the amount was not exactly known to him, he estimated it to be between $350.00 and $500.00. All we would then have to do is return the car back to the dealership. We signed the lease, and drove off. Less then a year later I called Volvo Credit to inquire about this lease termination fee and was told that Volvo never takes back a car before the lease expires. I then called the car dealership to speak to Danny Paulino that had leased the car to us, to confront him about this gross misinformation. Selective memory served him well, he remembered nothing. I had a witness with me, who confirmed the conversation, and I had asked this question more then once, making sure that we leave nothing open to bad surprises later on. No misunderstanding on my part. I have leased five cars before this one, so I'm not a novice. Here is the cherry on the top: I called the general manager and shared my experience with him. He explained to me that they were not a car rental company, and there was nothing they could do for me. Then he proceeded to question the quality of a Range Rover as far inferior to the Volvo, all the while I had been on speaker phone with other employees laughing in the back ground, cheering the general manager in his efforts to discount my concerns. It was a condescending conversation, and a continuation of the unprofessional mediocrity that was now obvious to me. I consider this transaction done under fraudulent circumstances, a purposely misinforming, misleading business practice that they have engaged in, in my case. The car was dirty inside, and had to be cleaned before I drove of. Several miles later I noticed that the floor mats were missing, so I had to return to retrieve them. The story continues..., the car strongly pulled to the right from day one, and the windshield wipers were a hazard to my vision. Several months later I needed to find out how to adjust the head rest on our front seats. They are uncomfortable and lead to neck pain, as they are forcing the head forward. I asked for Danny Paulino, he didn't take my call, and made no effort to return my call at a later time. The person I had talked to suggested to place a pillow in my back, the headrests are not adjustable! The dashboard reflection in the windshield is a huge distraction. So much for a $44,000 car! The worse experience in my life. I am now stuck with this car for three years. The driving quality is far below satisfactory. Too many flaws and cheep design cutbacks make this car a pain to drive in the long run (XC60). Do not trust this dealership, they have no integrity. Go to Deel Volvo, they have been amazing.Greetings Nina. Your story is quite elaborate but certainly not an accurate account of what took place last year when you made your decision to acquire a vehicle from us. We have documentation including email exchanges that took place between you and people at our dealership. This includes emails as well as your signed documents on disclosures and contracts, all of which are evidence that you were given all the information in advance of you taking possession of the vehicle. You said you've leased vehicles before so it comes as a surprise that you'd believe that well before the termination of your lease agreement that you wouldn't be obligated to make the remaining payments or have significant financial obligations if you terminated early into your contract. It is one thing to post a harsh review about a company and use such terms as "unethical business practices" and "they have no integrity", but if you want to call out a specific person in your review as you've done with Mr. Paulino, you should be prepared to furnish evidence that there was wrongdoing, because we consider this defamation of character and your overall review libel.
awesome salesperson
by tgkelley on 04/29/2016Al Ismail was very honest, helpful and informative without being pushy. I would buy another car from him in the future. Thank you!We're so happy that you had a great experience with Al, one of our long-times sales consultants.
Excelent experience
by Alan7297 on 03/10/2016Our sales consultant Gregorio Billini was very helpful and kind and took his time with us. I would definitely recommend Weston Volvo to my friends and family. Thanks.Great to hear about your 5-star experience at our dealership, Alan7297.
Bought a Volvo XC90 at Weston Volvo...Great Experience!
by Tomc714 on 01/22/2016My wife and I were actually shopping for a new SUV....the safest SUV possible. (she is very nervous driving in South florida with all of the aggressive drivers on the road and wanted to look at Volvo's because a friend of had bought one… last year and loves it. We had never owned a Volvo or even considered one before but once we learned that they are the safest SUV on the road with a patented "steel cage" that is built into the body and surrounds and protects the passengers...we were sold right there!...it was just a matter of which model we were to pick out. I had called a few dealers and spoke to 2 different salesmen....... but when I called Weston Volvo, I was luckily directed to one particular salesman there and Im glad it was him. His name is Al Ismail. Al was not pushy, he really listened to my wife and I and then showed us what he had in stock and went over specific features and benefits of each....AL has great patience and has a very calm and easy demeanor...we felt very comfortable with Al. Bottomline is that we bought a 2013 Volvo XC90 from him that had just come in....it had some frontend damage, something he could tell I was concerned about. Al was very fair with us and fixed the front end, after we had already agreed on a price, without adding on any additional fee. I would highly recommend AL if you want to deal with a very fair salesman that makes you feel more like your speaking with a friend.Thanks for your very kind and thorough review of your purchase experience. We appreciate it!
Thanks for your very kind and thorough review of your purchase experience. We appreciate it!
At Weston Volvo Cars, we offer new Volvo cars near Ft Lauderdale, along with used cars, trucks and SUVs by top manufacturers to our Ft. Lauderdale, Davie, Plantation, Pembroke Pines and Sunrise, FL customers. Our sales staff will help you find that new or used car you have been searching for in the Ft. Lauderdale - Davie area. We are also your destination for a Volvo near Miami.
For years, our financial staff at Weston Volvo Cars has offered expert advice for those seeking a great Volvo car loan or lease. Our service doesn't stop there. Davie customers can come in and take advantage of our knowledgeable Volvo car repair technicians and a fully-stocked inventory of Volvo car parts.
- Complimentary Loaner Cars
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Customer Lounge Area
- English
- Spanish
Thank you so much for your kind review, enjoy your new car!
by Weston Volvo on 01/23/2020