Subaru of Daytona
Customer Reviews of Subaru of Daytona
Review type:
Great people!!
Be diligent - because they won't be.
by KeyMan on 01/18/2025November 3 2024 we purchased a 2021 Outback at this dealership. Only today (January 18 2025) di we get the spare key and Valet key. Before and during the sale all was cordial and happy. Once I made inquiries about the keys, and… subsequently getting them shipped to where I'm staying in Canada, it all went off the rails. A few 'low lights': - The car was supposed to be detailed and thoroughly cleaned, and it pretty clearly wasn't. Evidence? All the paperwork and service records from the previous owner were still in the glove box. Pretty serious breach of confidential information that was shrugged off. - KEYS - my fault that I did not request them at time of purchase, but from there it got plain foolish. We were away for about 10 days, and inquired about whether the keys had been located even while traveling. Excuses and deflections. Eventually it came out that the keys had been there, in the 'spare key repository', then whole time. The guy never looked for them. In the ensuing month the 'salesman' sent aggressive texts, and at one point called and began berating me. He threatened to (and did) hang up on my, which was ludicrous since he was the one that placed the call. - The Finance Manager was sympathetic when I contacted him, but simply turned the information back over to the salesman. - The Sales 'Manager' contacted me and said he'd be managing the key situation, but quickly ghosted me when I tried to obtain a status. - On the other hand, the Service Manager (Brandon) performed admirably. He contacted me, listened to the situation, apologized, and arranged for shipment and delivery. There is more detail than this, but suffice to say that the only concern was making the sale and once that was done the sales side of the house failed terribly to provide even basic support. In fact it was me that did the research on the shipping details and turned it over to the dealership. They could never seem to pull their thumbs out. If you buy a vehicle here be certain to go over everything in advance of completing the transaction. Else you're likely to be left hanging.Hi Keyman, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (386) 255-2252.
Hello Sydney Sure. I can call tomorrow some time. Please be aware that I actually DID call, having found a similar message to yours on a separate review. It took two messages left before the 'sales manager' called me. After hearing me out he assured me he would be the one taking care of things. After a week I sent a follow-up message, and the response I got was pretty dismissive. After all it was 'just keys' and that I had 'given the wrong UPS tracking number'. He then said this would be handled by the service (or maybe Parts) manager going forward. When I requested the contact number for this person the request was dismissed, and the SM stopped responding to me. Now, given that Ritchey originated the shipment, the correct thing to do would have been to look up the UPS shipment info in the dealership records. What I had was the number for the UPS InfoNotice. Nevertheless, I went on the UPS site, found the shipment tracking number, and sent to the SM. I also got the Return tracking number and provided that. It's pretty ridiculous for a Customer to have to perform tasks like this. From this it should be fairly easy to deduce some ways of improving service responses. There's more to the story, having to do with the comportment of the salesman, but that can wait until the call. As a sales professional for over 30 years I appreciate the difficulties associated with sales. I post this review because anyone dealing with your company should be forwarned. Talk with you tomorrow. Keyman
Don't be fooled by the dealers 'invitation' to call. I did that before getting my problem addressed, and now again with this post. No call was returned.
Done in a flash!
by KeyMan on 01/18/2025The Service Manager (Brandon) at this dealership is proficient, professional, and knows how to talk with customers. After spending over two months trying to have the spare keys delivered to where I'm staying in Canada, I was frustrated to… say the least. I'd been delayed, deflected, yelled at, and ghosted by the sales department - when it turned out they basically failed to do the simplest prep and follow up. Keys were shipped in a manner that incurred nearly $140.00 and when I determined the way to correct the issue that was basically ignored. Ultimately the shipment was refused. However, the turnaround time once Brandon took control was fast, the communication efficient, and the keys were delivered within just a few days. I'd gladly work with him again.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Subaru of Daytona! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Terrible Service
by Ron Moyer on 12/31/2024The sales staff especially Matt at the time he has since been promoted is great. The service department is very lacking, and the service manager Frank is very disrespectful. I brought my vehicle in for an oil change and tire rotation.… The service guy says do you want to rotate the spare into the rotation as Subaru recommends it. I had never heard of this but said if it is a factory recommendation go ahead. We'll as I was driving home a couple lights lit up on the dashboard. Come to find out they did not sync the spares TPMS correctly and told me to bring it in and they will fix it or to another dealer as I live 60 miles from them. I stressed to their service manager Frank that it was their fault not mine why should I be out my time and gas that was unacceptable and I would call his boss and Subaru of America. He said call whoever you want. Then James a service advisor calls me doing a follow up and says he was checking on their service and I told him and he stated yes not many people do that so some of our guys may not know what to do. Again admitting they were wrong. They need to send a flatbed to get my vehicle and fix it on their own time and money not mine. So again beware once they sell you a vehicle the DO NOT CARE.Hi Ron, we are so disappointed to learn of this situation you have described. Please reach out to us at (386) 255-2252 and we will work with you personally in rectifying the issues you experienced.
Great people!!
by Cwestlake on 11/15/2023I had a fantastic experience. Griffon took the time to help me customize a car for me. They were up front with costs and no high pressure sales tactics. And I love my new Crosstrek Sport!!!!Thank you for the review!
Purchase of 2023 Outback
by John628 on 05/10/2023The sales girl (Cassidy) was extremely polite, professional, and knowledgeable about the vehicle. She assisted in getting me the best deal.Bob malin
by Bob malin on 04/06/2023The most enjoyable car buying experience ever2023 Outback Purchase
by MMartin on 03/08/2023The entire process was pleasant, professional and completed in a reasonable time. The vehicle was clean and fueled. The demonstration drive was through and informative. Even though we previously owned an Outback there are many new safety… features that the sales person demonstrated and answered all our questions.Great dealership and people
by Mark M. on 11/27/2021Very helpful sales person with Matthew V. who helped me find the right Crosstrek and then finance put together what worked for me. No pressure and it was more of a conversation about my needs and what I was looking to achieve in moving to… a newer model.Subaru Crosstrek
by Satisfied on 11/02/2018Sales was great to work with. Jennifer was very courteous and helpful in finding the vehicle of our choice.Forrester owner
by Richard on 10/31/2018It was easy getting an appointment, I arrived on time and was met by a service writer who got me a loaner vehicle quickly and I was on my way. My car was finished early and was done impeccably. It doesn't get any better than that.service at Subaru of Daytona fl
by macmicro on 10/01/2018Vehicle was hesitating when cold. Made appointment vehicle had a software up date everything is fineBad service
by clairemarie02 on 09/16/2018We bought a used car from them, but the salesman misrepresented the warranty agreement. As soon as we bought the car, the battery died and needed to be replaced. Since it was under warranty, we brought the car in for service. Four times we… were told that we would get a loaner car to tide us over until the repairs were finished, but they never gave us one. When we bought the car, the salesman assured us we would get one, and the customer service people told us 3 times that we would get one when we called about the dead battery. But that was not the case.Awsome Experience
by Kevin49 on 02/01/2018Frank Rivera our consultant was very helpful through out our time there. Best of all Frank continues to provide A1 service as we return for our oil changes and car washes . Barbara and Really love the car we purchased. Thanks Frank for your… Friendship.Terrible purchase experience
by Digitaleagle on 01/10/2014updated 04/29/2025This dealership took us for a ride. First, we were going to go to another dealer and purchase an Outback through the Costco program. I wished we had. This dealer offered to match the Costco program price so we decided it made sense to deal… with a local dealer. First they told us they had a white Outback CVi but gave us a price listing of another car. They told us the equipment was the same as the car we would be receiving. It was not. Then the dealer snuck in fees they didn't disclose to us that we didn't discover until after we left the dealership. They charged us $749.00 for a delaer prep and paper work charges. We disputed this with their parent dealership who owns them. They agreed to give us $350.00 back because the dealership basically broke a State of Florida law. When we were leaving the dealership we asked that the Monroney sticker be put in the car upon delivery. When we got the car home we discovered it wasn't in the car. I called the Salesman back and he said he had it in his possession and would put it in the mail. We waited over 15 days to get the sticker and only got it by complaining to the GM of the owning dealership. We found out they never mailed it to us. We discovered we did not get a good price from this dealer and will never trust them again. We are taking our new Subaru to another dealership to get serviced. This dealership is not trustworthyy of our business and we have gone out of our way to warn other neighbors and friends to stay away from this dealership. This was one of the worst car buying experiences we ever had.Great Dealer
by flamanatee on 08/24/2011updated 04/29/2025Treated very nicely by Randy. Don't know if it is a dealer issue or Subaru issue, but it seems that as soon as Subaru delivers outbacks, they are sold within the week. We bought our OB one day after it was received from factory.
Subaru Outback
Subaru Crosstrek
Subaru Ascent
Thank you for the review!
by Brett K. Serbousek on 08/19/2024