Delray Buick GMC
Customer Reviews of Delray Buick GMC
Review type:
First time at a GMC - former Honda customer. Loved it
First time at a GMC - former Honda customer. Loved it
by Juanmonroy on 03/14/2025First time there and with the Brand. I was a loyal Honda customer for over 20 years. I like the car, but I choose your dealer Delray Buick GMC because you don't add charges to the car like some other dealers do from GMC and many other… brands. It was an honest transaction and I like that. we bought 2 cars that day. Jim Fix was also crucial on making us switch brands and buy not just one but 2 cars from you.The worst service.
by Ricardo on 05/03/2024The worst service. The best decision is to take the car to a good auto mechanic because they don't give good service here and after collecting the money they no longer care about anything at all.Great service
by AT4 all day on 02/20/2024I randomly called this dealership in need of a new Yukon AT4 with a 6.2 motor. It was a hassle free experience and even though we live 4 hrs away, was able to make a purchases. Amazing people and great service.[non-permissible content removed]
by TimF on 02/09/2024Absolute [non-permissible content removed], do not give these people your business. I brought in my lease and was told all over mileage and wear and tear would be forgiven if I bought a new car with them. Spent 85k on a new Yukon to then… 60 days later to get a 2k bill on the old vehicle. Salesman then claimed to be completely independent from the lease process, and there was nothing that could be done. Whatever they tell you to entice you to purchase a vehicle do not believe as it is likely predicated on lies. Proceed at your own risk.Great experience at Delray Buick Dealership
by BIG JOHN on 01/19/2024I need to get the oil change on my parents Buick Encore Went to Delray Buick and received excellent service and friendly professional employees!We were treated like family
by Priusguy on 12/18/2023The buying experience was very pleasant.The best of 30 dealers
by Vicar4hire on 11/06/2023Caring salespeople and sales managers. No nonsense. They respect your time and intelligence. I mentioned it was my bday and joked about a huge ribbon on the hood and sure enough they delivered. My 23 Buick Envision is a gorgeous and quiet… ride. I’ve been in new homes sales and appreciate their honesty and can-do spirit. Thank you.Oil Change
by Ana Cristina on 04/26/2023High price for an oil change. It helped that I had a discount coupon.No care after purchase
by James on 03/28/20231 is the lowest I can go. I purchased a used Corvette. The car was clean, but was older with 35k miles. I asked Jim Fix multiple questions about the car. Service, inspection. Safety reports. Jim assured me, the car was completely inspected… top to bottom and I shouldn’t have any issues. If I did to let him know and they would make it right. I did test drive the car. At 40mph there was a slight pull. I excepted an alignment or the tires needed replaced as they were on the car since 2017. No big deal. I drove the car 87 miles. 67 of that was my drive home. At highway speeds the car wouldn’t stay on the road. By the time I had the car inspected it was a week later. After inspection the car needed 2 front tires, which I already knew. What I didn’t expect was the 2k in rear end parts. Delray claims they did a full safety inspection. Yet the serpentine belt is bad. And the entire rear suspension needs repaired. If the service Dept replaced the rear tires how did they miss the busted tie rod ends, the busted inner suspension link and the upper control arms with no bushings. I’ve made several attempts to make contact. Apparently once you buy a car, the management doesn’t care. Bottom line they sold a car that had no right to be on the road, and did it knowingly. An accident or even a death could have resulted from the negligence of Delray Buick GMC. My mechanic even tried to call the service manager and got hung up on. Needless to say Delray does not stand behind their vehicles, and you will not get a call back.Horrible Service! They use Bait & Switch tactics to sell cars
by Pre owned Car buyer on 02/16/2023I bought a vehicle from this dealership a few years ago and had a good experience. I decided to come back to purchase a pre-owned vehicle for my daughter. I dealt with Mohammad, who was [non-permissible content removed] and tried to bait… and switch me into buying a car. He told me a price and then had me drive an hour to the dealership only to change the price on me. He also never disclosed the car had a problem. When I went to drive it the check engine light was on. He said it needed a new battery and then wanted me to pay for it! I spoke to the manager Jordan about my horrible experience, and he didn't do anything. I left messages for 2 days to speak with the general manager Kevin Connolly and all he did was duck my calls and never called me back. Horrible service....I will never buy a car from there again.There is nothing false about my review. This was the honest experience that I had at your dealership. And if your general manager, Kevin Connolly, would have returned my calls then I could have explained it to him. It's interesting to me how he could never call me back and avoided my calls, but you so quickly responded to my reviews. You should really work on your customer service. To clarify the "bait and switch" Mohammad tried to do. When I spoke to him on the phone, I repeated several times that I was not willing to pay a dealer fee. I told him I didn't want to waste my time, nor his, and drive an hour there if he was going to charge that fee. It was crystal clear! He offered me on the phone $23,000 for the vehicle and no dealer fee. I told him I would be willing to come there and if the car was everything it says it is on the listing I would do that. When I got there the car had scratches that he told me were repaired over the phone. When I saw them in person it looked like a 2 year old took white out and painted over them....horrible job! Then when I test-drove the vehicle the engine light came on. When I asked why it was on he said, "It needed a new battery and that they would replace it in the service center." He never disclosed this issue over the phone. When we went to his office he said that he now couldn't do the price he told me over the phone because of the battery issue he couldn't discount it as much. I was in shock that he wanted to charge me for the battery! And he wanted to charge me the dealer fee, which I told him over the phone there was no way I was going to pay. He lied and told me one thing to get me there and then changed the price. He pulled a bait and switch. This was my honest experience and my father-in-law was with me to witness it all. He was in disbelief at what your dealership tried to do to me. Yes, I left you several bad reviews so that other people can read my experience and hopefully avoid having an unpleasant car-buying experience also and learn something from it. Yes, I did also leave a negative review for the GMC store south of you. It's unfortunate that many dealerships try unethical, shady tactics to sell cars. But the great news is that right after I left your dealership I went to Schumacher Buick GMC in West Palm Beach and found the perfect car. They were upfront, and honest, and made my buying experience pleasant and easy which is what it should be. So I would highly recommend anyone looking for a car to go there instead. If you put half the amount of effort into your customers as you did into your response to my review and following all my comments then you would probably have much happier customers.
New GM Yukon Denali ‘22
by KuethDuany on 05/13/2022The experience was excellent from beginning to the end.Thank you for sharing your kind words! We are thrilled that you had a positive experience here at Delray Buick GMC and we hope to be able to assist you in the future. Safe travels!
ALICE
by Alicehughes on 06/26/2019updated 07/02/2019Bob is the best service man. In and out fastService
by Carlos z on 05/11/2019The best place they are very kind honest and cleanService at Delray Buick
by Promise142 on 09/11/2018It’s always excellent. Bob H. My service rep is always helpful. I buy my cars at Delray Buick and I know I can trust there service. Bob makes sure my car is well taken care of.Promises made. Promises broken
by Jdmetcalf on 07/15/2018Very disappointed with this dealer. The Manager Tony is macho and makes promises then cant fulfill them. Dont waste your time here (because thats what they will do) there are lots of GMC dealers in the area that shoot straight. All… the bosss know, but sweeping the issues under the rug in hopes they go away is a style of management used here. Avoid.extremely poor service and dealership
by disabledvet42 on 04/30/2018I am a 100 percent disabled veteran writing about a 2017 Buick Lacrosse that I recently purchased.It was purchased because of the safety features that it had. Most important was the new lane assist, and the forward collision alert along… with a few other safety features.The lane assist doesn't beep when it is supposed to. The forward alert system only shows when there is a vehicle about 250 feet in front of me. It never shows amber, never vibrates and I have never seen the red, The incremental setting never works. Basically, the system which works thru the mechanism on the windshield does not work. The service manager says it is working properly. Who ever drives the car readily see that it is not working properly. The service manager says that my car is functioning the same as all other Lacrosses having that feature and I say all of the lacrosses should be recalled to check to see if they are malfunctioning as is mine. The service manager does not want to re-check my system. I say that there is misleading information about the system if my car is working the way the serviceman feels about the system , or the car is not performing in the right manner. The lane assist never beeps when it is supposed to. I am at a stalemate.. I ask anyone to drive this vehicle. The system does not work in any condition including perfectly flat and non curve roads it should be noted. It never works. The dealership shrugs it off. Sincerely, Allan HallmanNew Car Purchase
by Mbaron12 on 02/20/2018We had a fantastic experience with our salesman, Gearge Deeb, he answered all our questions and concerns . The entire experience was way beyond our expectations, cant thank them enough!Excellent Care
by Doriswp on 08/29/2017updated 09/12/2017Problem with erratic air conditioning. Brought car in, it was thoroughly checked out and problem was found and fixed in a very short amount of time.Great Customer Service
by TriciaC on 07/21/2017Leon and Alan were both professional and worked hard to help me get the car I wanted. I appreciate their patience and determination in making the process enjoyable for me while simultaneously arranging the terms of the sale that I was… pleased with. The car was also exceptionally polished and detailed like I've never seen a car cleaned before - thank you! Go see these guys and let them get you into the perfect prepared car!Completely Satisfied
by Pinatel66 on 02/17/2017I bought a new GMC at this dealership and had an amazing experience. Very freindly and helpful staff in all departments. I'm glad i drove the 2 hours to get here.DO NJOT BUY FROM THEM
by scottmazzo on 08/02/2016Please Do Not buy from them, they have no respect for you as a client, they lie to you, they switch numbers around, they switch cars around, they talk to you like a 3 year old. I beg you on my life please Do Not go to them
Nicole, We are sorry we couldn't come to an agreement on the preowned vehicle you were interested in. Being a previously pleased customer, you know what level of care and appreciation we have for our customer's experience. We offered you a discount upfront to try and retain your business but were unable to meet the additional discount requests you had during your visit. We also noticed, prior to visiting us, you left a negative review for the GMC store directly south of us, outlining the same grievances you had with us regarding price and a "bait and switch”. We only discussed one vehicle with you and we were willing to discount it, just not as deeply as you wanted, so I am not sure why you are accusing us of a "bait and switch." We held true to the discount we offered over the phone and when you arrived at our dealership, we did not "switch" you to a different vehicle. Considering the five bad reviews you have left us with false accusations, as well as the reviews you have left with other dealerships, it seems we will be unable to come to a reasonable solution. We apologize again that we were unable to come to a satisfying resolution for you and wish you the best in your car shopping endeavors.
by Delray Buick GMC Management on 02/16/2023